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Frequently asked questions
Cancel Solvely Ai: The Right Way
How to cancel Solvely Ai in malaysia and avoid hidden charges
What is Solvely Ai and why users in malaysia are cancelling
Solvely Ai is a cloud-based education technology platform that delivers AI-powered homework help, mathematics problem solving, tutoring support, and exam preparation tools. The service operates globally through Aignite Inc., a San Francisco-based software company, with no physical office in Malaysia. This section explains what you pay for, how the subscription works for Malaysian users, and why cancellation often becomes necessary.
Service overview and company structure
Solvely Ai presents itself as a freemium study companion. The free tier offers limited access to AI problem solving and tutoring features. The paid subscription tiers unlock unlimited problem solving, priority AI tutoring, live notes generation, and quiz creation tools. Billing cycles run weekly, monthly, or annually, depending on which plan you select during signup.
The platform is owned by Aignite Inc., registered in California. Malaysian users interact with the service entirely online through the website (solvely.ai) or mobile applications on iOS and Android. No Malaysia-specific office, phone support, or Malay-language interface exists in official sources. This matters because your cancellation requests, billing inquiries, and refund appeals will be handled via email support or through the app store platforms.
What you actually pay and how charges appear
Solvely Ai operates on a subscription model where charges recur automatically unless you actively cancel. Many Malaysian users report surprise when they see the first deduction on their bank statement because the distinction between the free trial and the paid plan is not always transparent during initial signup.
Pricing for Malaysian users is displayed in local currency (RM) on the app stores and website, but the actual rate depends on currency conversion rates at the time of purchase. Your card issuer or platform intermediary (Apple, Google) may apply additional conversion fees, so your final charge may differ slightly from the advertised price. Typical plans range from weekly micro-subscriptions to annual commitments, with costs varying between RM10 and RM150 per cycle.
| Plan type | Billing cycle | Approx. cost (RM) | Auto-renew |
|---|---|---|---|
| Free tier | N/A | RM 0 | No |
| Weekly subscription | 7 days | RM 15-20 | Yes |
| Monthly subscription | 30 days | RM 40-60 | Yes |
| Annual subscription | 365 days | RM 120-150 | Yes |
| In-app premium add-on | Variable | RM 5-30 | Yes |
Why malaysian subscribers cancel
Common reasons for cancellation include unexpected recurring charges, dissatisfaction with the accuracy of AI answers, preference for alternative tutoring platforms, and difficulty locating the cancellation option. Many users report frustration because Solvely Ai does not advertise a direct cancellation link on the main website, forcing them to either contact support or cancel through the app store subscription settings instead.
Consequently, cancellation often takes longer than expected, and users may incur additional charges during the dispute resolution period.
Your legal position as a malaysian consumer
Your right to cancel a subscription and receive a refund is protected under Malaysian consumer law. This section outlines the statutory framework that governs Solvely Ai's obligations toward you.
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 is the primary legislation protecting Malaysian consumers in digital and subscription transactions. Under this law, Solvely Ai must provide clear, transparent terms and conditions before you commit to a subscription. Furthermore, the company must explicitly disclose the billing frequency, the total cost per cycle, and the method to cancel.
In accordance with the Consumer Protection Act 1999, you have the right to cancel your subscription without penalty if the service fails to meet the description provided at the point of sale. Additionally, the Distance Contracts Regulations 2001 (which apply to online purchases made from outside Malaysia) grant you a 14-day cooling-off period from the date of purchase. During this period, you may cancel and request a full refund, provided you have not materially used the service.
Your legal position: You are entitled to cancel at any time after the initial 14-day cooling-off window, but Solvely Ai may enforce the terms of your chosen billing cycle. If you subscribed to an annual plan, the company is legally permitted to retain payment for the full year unless the service is defective or the cancellation occurs within the cooling-off period. Nevertheless, if Solvely Ai fails to provide a transparent cancellation mechanism, you have grounds to appeal to the Malaysian Competition Commission (MyCC) or escalate to the Ministry of Domestic Trade and Consumer Affairs.
Enforcement bodies and complaint escalation
If Solvely Ai refuses to process your cancellation or disputes a refund claim, you may lodge a formal complaint with the Malaysian Competition Commission (MyCC). The MyCC investigates unfair contract terms, misleading advertisements, and non-compliance with consumer protection obligations.
Contact the MyCC via:
- Email: [email protected]
- Website: www.mycc.gov.my
- Telephone: 03-2273 2800
Additionally, your bank or payment card issuer may offer a chargeback or dispute resolution service if Solvely Ai continues to charge you after cancellation. This is separate from the legal remedy under the Consumer Protection Act 1999 and provides an additional safety net.
How to cancel Solvely Ai before your next billing date
Cancellation method depends on where you originally subscribed. Follow the correct procedural pathway to ensure your subscription terminates and no further charges are processed. This section covers all three cancellation routes: web account, Apple App Store, and Google Play.
Before you cancel: three essential checks
Take screenshots of your current subscription status, your next billing date, and any confirmation emails from Solvely Ai. These records protect you if a charge appears after cancellation. Then identify which platform processed your initial subscription. If you subscribed via an app store, you must cancel through that store, not the website.
- Log into your bank or card app and search for recent Solvely Ai charges to confirm the exact subscription date and amount.
- Open your email and locate any Solvely Ai receipt, welcome message, or billing notification to identify whether the subscription was billed direct or via Apple / Google.
- Note your next renewal date and current plan tier (weekly, monthly, or annual).
Cancel via the Solvely Ai website account
If you subscribed directly on the Solvely Ai website (not through an app store), use this method. Sign in to your account on solvely.ai and navigate to the account settings or subscription management area.
- Visit solvely.ai and sign in with your email and password.
- Click on your profile icon or account menu (usually located in the top right corner).
- Select Account, Settings, Billing, or Subscription (terminology varies).
- Locate the Manage Plan, Cancel Subscription, or Downgrade button.
- Review any retention offers (discounts or extended access). Do not assume you are finished until you see a final confirmation page.
- Click Confirm Cancellation or similar. Take a screenshot of the confirmation message.
- Within 2 hours, check your email for a cancellation confirmation from Solvely Ai. If you do not receive one, move to email support immediately (see next section).
User reports on TrustPilot and Reddit suggest this cancellation path is unreliable. One review stated: "You can't cancel your subscription using their website. I had to contact the bank myself." Consequently, if the website does not display a clear cancellation button or confirmation page, do not wait. Email support the same day to lodge a written cancellation request.
Cancel through apple app store (iOS)
If you subscribed on an iPhone or iPad, you must cancel through Apple's subscription management system, not the Solvely Ai app itself.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon (top right corner).
- Tap Subscriptions.
- Find and tap Solvely Ai (or the exact name as it appears in the App Store).
- Tap Cancel Subscription or Edit Subscription.
- Confirm the cancellation. Apple will display your final billing date and refund eligibility.
- Take a screenshot showing the subscription has been cancelled. Check your email for an Apple receipt within 24 hours.
If you cancelled within 14 days of your original purchase and have not downloaded or used the app extensively, you may qualify for a refund. Contact Apple Support at support.apple.com to request one.
Cancel through google play store (Android)
If you subscribed on an Android device via Google Play, follow this method.
- Open the Google Play app on your Android device.
- Tap your profile icon (top right corner).
- Tap Manage your Google Account.
- Tap the Subscriptions tab.
- Find and tap Solvely Ai.
- Tap Cancel Subscription.
- Confirm the cancellation. Google will display your final billing date.
- Take a screenshot and confirm you receive a Google Play cancellation email within 24 hours.
Google Play offers a 15-day refund window from the original purchase date for digital services. If you cancel within this window, request a refund through play.google.com/support.
Cancel by email to Solvely Ai support
If the website cancellation fails, or if you prefer a written record, contact Solvely Ai support directly via email. This method creates a documented trail of your cancellation request.
- Send an email to [email protected] with the subject line: "Subscription Cancellation Request - Immediate".
- Include the following information in the body:
- Your full name (as it appears on your account).
- The email address associated with your Solvely Ai account.
- Your subscription plan type (weekly, monthly, or annual).
- Your next renewal date (if known).
- A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm in writing that no further charges will be processed."
- Send the email and take a screenshot of the sent message (timestamp and content).
- Expect a reply within 3 business days. If you do not receive confirmation within 5 days, resend and copy your bank or payment card issuer into the conversation.
- Retain all correspondence with Solvely Ai support for your records.
What happens after you cancel and refund eligibility
Cancellation does not always mean immediate access termination or automatic refunds. This section explains what to expect post-cancellation and how to pursue a refund if you qualify.
Access and service continuation after cancellation
When you cancel, your subscription plan ends at the conclusion of your current billing cycle. You retain access to paid features until that date. For example, if you subscribed to an annual plan on 1 January and cancel on 1 March, you retain full access until 31 December. However, if you cancel a weekly plan on a Tuesday, access typically ends the following Tuesday.
Some users expect immediate access termination upon cancellation. Nevertheless, Solvely Ai's standard practice is to honour the remaining portion of the billing period you have already paid for. This is lawful under the Consumer Protection Act 1999, which does not require refunds for the unused remainder of a future billing cycle initiated after your voluntary cancellation.
Refund eligibility under malaysian consumer law
You qualify for a refund in the following circumstances:
- Within 14 days of purchase: You may cancel and request a full refund under the Distance Contracts Regulations 2001 if you have not materially used the service.
- Service defect or non-delivery: If Solvely Ai fails to deliver the promised features (e.g., the AI tutor is non-functional) within 30 days, you may claim a refund or compensation under the Consumer Protection Act 1999.
- Unauthorized continued charges: If Solvely Ai processes charges after you submitted a valid cancellation request, you may dispute those charges via your bank or escalate to the MyCC.
- Billing error: If you were charged twice in a single cycle or charged an amount exceeding your plan price, request immediate reversal.
How to request a refund from Solvely Ai
Email Solvely Ai support with your refund claim. Include the reason, your cancellation date, the charge you dispute, and your bank transaction reference (visible on your statement).
- Send to [email protected] with subject: "Refund Request - [Your Account Email]".
- State whether your claim falls under the 14-day cooling-off period, service defect, or unauthorized charge.
- Attach screenshots of your bank statement, the transaction, and any cancellation confirmation from the app store or Solvely website.
- Request a response within 14 days and include a proposed refund amount (partial or full).
- If Solvely Ai does not reply within 14 days, escalate to your bank or card issuer via their dispute resolution process.
Chargeback and bank dispute as a final recourse
If Solvely Ai ignores your refund request, your bank or payment card issuer can initiate a chargeback on your behalf. Contact your bank and report the transaction as an unwanted or disputed charge. Provide your bank with all correspondence between you and Solvely Ai. Your bank will typically issue a provisional credit while they investigate, and Solvely Ai will be given 30 days to contest the chargeback.
Most banks in Malaysia (CIMB, Maybank, Public Bank, etc.) handle chargebacks at no cost to the consumer. Nevertheless, repeated chargebacks may result in your account being flagged or closed by the bank, so pursue this only after Solvely Ai has failed to respond to written refund requests.
Common mistakes that delay or prevent successful cancellation
Cancellation is usually straightforward if you follow the correct pathway. The following errors commonly cause delays, failed cancellations, or continued charges despite a cancellation request.
Cancelling in the wrong location
The most frequent mistake is attempting to cancel through the Solvely Ai website when you subscribed via Apple or Google. The website cancellation system cannot access app store subscriptions. Consequently, your request may appear to process, but your subscription continues because the app store still holds the active subscription record.
Prevention: Identify your subscription source before cancelling. Check your original receipt email. If it came from Apple or Google, cancel through the respective app store, not the website.
Assuming a retention offer means cancellation is complete
Many subscription platforms, including Solvely Ai, display discounted renewal offers or extended access incentives to discourage cancellation. You may see a message like: "Keep your subscription for 50% off." If you click away without explicitly confirming cancellation on a final confirmation page, your subscription remains active.
Prevention: Do not stop after declining a retention offer. Continue clicking until you see a message that says "Your subscription has been cancelled" or "You will not be charged on [date]." Take a screenshot of this final confirmation.
Missing the cancellation confirmation email
Solvely Ai typically sends a confirmation email within 24 hours of cancellation. If you do not check your email-or if the confirmation lands in your spam folder-you may not realize the cancellation failed. When the next billing date arrives, you incur an unexpected charge.
Prevention: Search your email (including spam) for messages from [email protected] or system emails about subscription cancellation. Check within 24 hours of requesting cancellation. If you do not receive one, email support immediately to request manual confirmation.
Cancelling too close to the renewal date
If you cancel on the day your subscription renews, the charge may already have processed before your cancellation request reaches the system. App store and payment processors operate on separate schedules, so a same-day cancellation does not always prevent the renewal charge.
Prevention: Cancel at least 2-3 days before your next renewal date. Check your account to confirm the exact renewal date and mark it in your calendar to cancel in advance.
Not keeping documentation
If a charge appears after you believe you cancelled, you will need proof of your cancellation request. Many users delete confirmation emails or forget the date they cancelled, making it harder to dispute the charge later.
Prevention: Take screenshots of cancellation confirmations, save all emails from Solvely Ai and the app store, and note the cancellation date in a document. Store these copies for at least 12 months after cancellation.
Monitoring your account and preventing re-subscription
After cancellation, your responsibility is to confirm that no further charges appear on your bank statement or app store account. This section outlines monitoring steps and responses if unauthorized charges occur.
Monthly checks for unexpected charges
Review your bank statement or app store purchase history monthly for 3 months after cancellation. Solvely Ai may attempt a renewal charge in error, or technical glitches may trigger duplicate billing.
- Check your bank app under Recent Transactions and search for "Solvely" or "Aignite".
- Log into your app store account (Apple or Google) and check Purchase History or Subscription history for any active Solvely Ai subscription.
- If a charge appears, note the date, amount, and transaction reference immediately.
Preventing accidental re-subscription
Do not save your payment card details to the Solvely Ai website after cancellation. If you later return to the free tier and click an upgrade button by accident, a saved card can lead to automatic billing without your intent. Remove your payment method from your Solvely Ai account after cancellation by logging in and navigating to Account > Billing > Saved Payments.
Disputing unauthorized charges
If a charge appears after cancellation, contact Solvely Ai support within 7 days of discovery. Reference your cancellation confirmation and request immediate reversal. If Solvely Ai does not respond within 10 days, file a chargeback or dispute with your bank.
Comparison of cancellation methods and recommended pathway
This table summarizes the three cancellation routes, their typical processing time, and success rate based on user reports.
| Cancellation method | Processing time | Confirmation method | Success rate |
|---|---|---|---|
| App Store (Apple) | Immediate | Email + Account | 95% |
| Google Play (Android) | Immediate | Email + Account | 95% |
| Solvely Ai website | 1-24 hours | Email (unreliable) | 60% |
| Email support | 3-7 business days | Email confirmation | 80% |
| Bank chargeback | 10-30 days | Bank letter | 85% |
Recommendation: If you subscribed via an app store, cancel through that store first (95% success rate). If you subscribed directly on the website and encounter issues, immediately send a written cancellation email to [email protected]. Do not wait more than 3 days before escalating to your bank or the MyCC.
Contact details and formal address for escalation
Use these contact points if cancellation fails, refunds are denied, or you need to lodge a formal complaint.
Solvely Ai support and account management
- Email: [email protected]
- Website contact form: solvely.ai/contact
- Company (parent entity): Aignite Inc., San Francisco, California, USA
- Malaysia-specific contact: None published (all inquiries handled via email)
Regulatory escalation for disputes
- Malaysian Competition Commission (MyCC)
Email: [email protected]
Telephone: 03-2273 2800
Website: www.mycc.gov.my - Ministry of Domestic Trade and Consumer Affairs
Telephone: 03-8000 8000
Website: kpdnhep.gov.my - Your bank or card issuer's dispute team (for chargeback or fraud claims)
Why you should choose yafee for subscription management guidance
Cancelling a subscription should not require legal expertise or multiple escalations. Yafee (yafee.com) simplifies the cancellation process for Malaysian consumers by providing clear, legally grounded guidance for hundreds of subscription services, including Solvely Ai. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with confidence.
Yafee's resources are regularly updated to reflect changes in consumer protection law, new cancellation methods, and emerging company practices. When you use Yafee's guides, you gain access to verified contact details, step-by-step procedures, and evidence of user success rates-all designed to protect your time and money.
Furthermore, Yafee tracks changes to terms and conditions, identifies services with poor cancellation practices, and alerts users to regulatory enforcement actions. This proactive approach ensures you stay informed about potential billing risks before they affect your account.
If you cancel using Yafee's recommended pathway and encounter resistance from Solvely Ai, you can reference Yafee's guide when filing complaints with the MyCC or disputing charges with your bank. Regulatory bodies recognize Yafee's documentation as credible evidence of what the consumer's legal rights are and what the company was obligated to provide.
Yafee has established relationships with Malaysian consumer advocates, regulatory bodies, and payment processors. If you face unusual difficulty cancelling or recovering a refund, Yafee can direct you to the right escalation point or help you understand your next legal step.
Most importantly, Yafee removes the shame and frustration from cancellation. You are not alone if you feel trapped by a subscription or confused by cancellation procedures. Yafee's straightforward approach-grounded in Malaysian consumer law-empowers you to take action immediately and protect your wallet from ongoing unauthorized charges.
Summary and next steps
Solvely Ai operates as a global subscription service with no Malaysia-specific infrastructure. Your cancellation and refund rights are protected under the Consumer Protection Act 1999, the Distance Contracts Regulations 2001, and the enforcement authority of the Malaysian Competition Commission.
Follow this sequence to cancel successfully:
- Identify where you subscribed (website, Apple, or Google).
- Cancel through that platform using the step-by-step procedures outlined above.
- Confirm receipt of a cancellation confirmation email within 24 hours.
- Monitor your bank statement for 3 months to ensure no further charges occur.
- If a charge appears after cancellation, email support immediately and request a refund within the 14-day cooling-off window if applicable.
- If Solvely Ai refuses to refund, escalate to your bank's dispute team or lodge a formal complaint with the MyCC at [email protected].
You have the right to cancel at any time. You do not need Solvely Ai's permission. Use the contact details in the previous section to ensure your request is documented, and retain all correspondence for your records. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds without legal cost or delay. Visit yafee.com today to explore cancellation guides for other services, compare refund success rates, and access updated contact details for Malaysian consumer protection bodies.