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Frequently asked questions
Cancel Skywork Ai: The Right Way
How to cancel Skywork AI and stop recurring charges in malaysia
What is Skywork AI and why users subscribe
Skywork AI is a software-as-a-service platform that delivers AI-assisted research, writing, and workflow automation to professionals, students, and businesses. The service operates on a subscription model, which means your access and features depend on an active, paid plan.
Pricing structure for malaysian users
Skywork AI offers three tiers: a free plan with limited monthly credits, a monthly Pro plan at approximately RM79.95, and an annual Pro plan at approximately RM599.95. The free tier provides 500 credits per day for the first month, then 500 credits per week thereafter. Both paid plans unlock 7,000 monthly credits, full DeepResearch capabilities, and commercial usage rights-features that justify the upgrade for professional users.
The annual plan represents a saving compared to paying monthly, but it also commits you to 12 months of recurring charges. If you signed up during a promotional period, the actual price you pay may differ from the standard rates shown on the website.
| Plan | Monthly cost (RM) | Annual cost (RM) | Key features |
|---|---|---|---|
| Free | 0.00 | 0.00 | 500 credits/week, basic generation |
| Monthly Pro | 79.95 | 959.40 (if paid monthly) | 7,000 credits/month, DeepResearch, commercial rights |
| Annual Pro | N/A | 599.95 | 7,000 credits/month, priority support, team collaboration |
How auto-renewal affects your account
Skywork AI operates automatic renewal by default. This means that unless you actively cancel before your billing date, your credit card or payment method will be charged for the next cycle automatically. The terms page does not consistently highlight the exact renewal date or cancellation deadline in plain language, which is why many users report unexpected charges.
Consequently, tracking your next billing date is essential. Log into your account now and note the date shown in your subscription settings, or check your email for a renewal reminder from Skywork AI. If you no longer use the service, cancelling immediately prevents any further charges.
Your consumer rights and legal protections in malaysia
Your right to cancel a digital service in Malaysia is grounded in the Consumer Protection Act 1999 and reinforced by the Digital Services Terms guidelines issued by the Malaysian government.
What the consumer protection act 1999 says about cancellation
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (a contract made online or by post) within 14 days of purchase without a penalty, provided the service has not yet been fully used. However, this 14-day cooling-off period applies only to your initial purchase. After that period, you remain entitled to cancel at any time, but the company may require you to complete payment for the current billing cycle.
For recurring services, the law requires the provider to make the cancellation mechanism clear and easy to use. If Skywork AI has not published a straightforward cancellation procedure on their website, this may constitute a breach of consumer protection standards. The Malaysian government's consumer authority, the Ministry of Domestic Trade and Consumer Affairs (MDTCA), enforces these protections.
Your legal position on refunds and pro-rata charges
Once you are outside the 14-day cooling-off period, you are generally not entitled to a refund for the portion of the subscription you have not yet used-unless Skywork AI's own terms offer one. However, you have an absolute right to cancel and prevent future charges. If Skywork AI charges your account after you have formally requested cancellation, you may dispute the charge through your bank as an unauthorized transaction.
If the company refuses to acknowledge your cancellation request or continues to charge you after cancellation, you can escalate to the MDTCA or file a complaint with your credit card issuer. Yafee recommends documenting every cancellation step, including screenshots and confirmation emails.
Methods to cancel your Skywork AI subscription
Skywork AI offers two primary cancellation routes: self-service through your account dashboard, and direct contact with support via email.
Cancel through your account dashboard
The fastest route is to use the web interface. Log into your Skywork AI account, then navigate to your subscription and billing settings. The menu structure typically appears as follows: Account Settings > Billing or Subscription > Manage Plan > Cancel Subscription. When you reach the cancellation screen, you may see a retention offer or a discount code to keep you subscribed. You are not obligated to accept these offers. Continue clicking through to the final confirmation page, which should display a message confirming your cancellation is complete.
Screenshot this confirmation page immediately. If the dashboard does not display a cancel button, or if the menu path differs, do not assume cancellation is complete. Move to the email method instead.
Cancel by email to Skywork AI support
If the dashboard method fails or you cannot locate the cancellation option, send a formal written cancellation request to the support email address: [email protected].
In your email, include the following details:
- Subject line: "Cancellation request - Skywork AI subscription"
- Your full name and account email address
- Your current plan name (Monthly Pro or Annual Pro)
- Your next billing date (from your account settings)
- A clear statement: "I request cancellation of my Skywork AI subscription effective immediately."
Send this email from the address registered to your Skywork AI account. Keep a copy of the email and note the exact date and time you sent it. Yafee advises users to allow up to 5 business days for Skywork AI to respond with a confirmation.
If you subscribed through apple app store or google play
If you bought your Skywork AI subscription through the Apple App Store or Google Play Store, your billing relationship is with Apple or Google, not Skywork AI directly. Cancelling through the Skywork website will not stop your App Store or Play Store charges.
Instead, follow these steps:
- Apple App Store users: Open the App Store app, tap your profile icon, select Subscriptions, find Skywork AI, and tap Cancel Subscription.
- Google Play users: Open the Google Play app, tap your profile icon, select Payments and subscriptions, then Subscriptions, find Skywork AI, and tap Cancel subscription.
You may also contact Apple Support or Google Support if the cancellation button is missing or does not work.
Step-by-step cancellation procedure
Follow these steps in order to ensure your cancellation is processed and documented.
Step 1: collect your account details
- Log into your Skywork AI account on the website.
- Navigate to Account Settings or Billing Settings.
- Note your next billing date and your current plan name.
- Take a screenshot of this page for your records.
Step 2: attempt cancellation through the dashboard
- Locate your Subscription or Billing menu within your account.
- Click on Manage Plan or similar option.
- Look for a Cancel Subscription button.
- If a button appears, click it and proceed through any confirmation screens.
- When you reach a final confirmation message, screenshot it immediately.
- Save the confirmation URL in your browser history or note the date shown on the page.
Step 3: if the dashboard method does not work, send an email
- Open your email client and compose a new message to [email protected].
- Use the subject line: "Cancellation request - Skywork AI subscription".
- Include your account email, plan name, next billing date, and the cancellation statement.
- Send the email from the address tied to your Skywork AI account.
- Screenshot the sent email or note the exact time of dispatch.
- Do not delete the email thread; keep it for at least 90 days.
Step 4: verify cancellation within 48 hours
- Log back into your Skywork AI account 1-2 days after sending your cancellation request.
- Check whether your subscription status now shows "Cancelled" or "No active subscription".
- If the status is still active and you used the email method, wait up to 5 business days and check again.
- If the status remains active after 5 business days, send a follow-up email referencing your original request.
Step 5: monitor your next billing date
- Check your account one more time on the date that was your next billing date.
- Confirm that no charge was applied.
- If a charge appears on your credit card or bank statement despite cancellation confirmation, contact Skywork AI immediately and escalate to your bank if they do not refund within 7 days.
What happens after you cancel
Cancellation is effective immediately, but the practical effects unfold over the next few days.
Access and account status after cancellation
Once your cancellation is confirmed, you lose access to all paid features at the end of your current billing cycle. However, Skywork AI does not clearly publish a policy on what happens to your saved prompts, research outputs, and account data after cancellation. Consequently, you should export or download any work you need before or immediately after your cancellation is confirmed.
Your free-tier account may remain open, but this is not guaranteed. Contact Skywork AI support to ask whether your account will revert to the free plan or be deleted entirely.
Your credit card and bank statement
After your cancellation is processed, no further charges should appear on your credit card or bank statement. If a charge labeled "Skywork AI," "Skywork," or a similar merchant name appears after your stated next billing date, this indicates that cancellation was not processed. Contact your bank immediately to dispute the charge as unauthorized.
Reactivation and pause options
Skywork AI does not advertise a pause or suspend feature on its published website. If you think you may return to the service in the future, cancelling is permanent-you cannot simply pause and resume. If you change your mind, you will need to resubscribe and may not receive the promotional rate you originally paid.
Refund eligibility and dispute procedures
Refund entitlements depend on when you cancel relative to your billing date and whether you fall within the 14-day cooling-off period.
Refunds within 14 days of purchase
If you subscribed fewer than 14 days ago and cancel before accessing most of the service's features, you are entitled to a refund under the Consumer Protection Act 1999. Request the refund in the same email as your cancellation: "I cancel my subscription and request a refund to my original payment method." Include your original order date.
Skywork AI should process this refund within 14 days of receiving your request, but many companies take up to 5-10 business days for the amount to appear in your bank account.
Refunds after 14 days
Beyond the 14-day period, you are not automatically entitled to a refund for unused subscription time. However, you remain entitled to cancel effective immediately and prevent future charges. If Skywork AI's own terms or a promotional offer promised a money-back guarantee, you may still request a refund-quote the exact wording from their website or your order confirmation email.
Disputing charges with your bank
If Skywork AI refuses to acknowledge your cancellation or continues to charge after cancellation, file a chargeback dispute with your credit card issuer or bank. Provide your cancellation email, screenshot confirmations, and any communication from Skywork AI. Most banks will reverse unauthorized charges within 30-60 days if you file within 60 days of the original charge.
Common cancellation mistakes and how to avoid them
Many users cancel Skywork AI but still get charged because they use the wrong method or assume cancellation is complete without verification. Rest assured: if you follow the documented steps, your cancellation will be recognized.
Mistake 1: cancelling through the wrong platform
If you subscribed via Apple App Store or Google Play, cancelling on the Skywork website does nothing. Your subscription is managed by Apple or Google, so you must cancel through their app. Yafee has observed that users often cancel on Skywork, see no active subscription in their Skywork account, then continue to be charged by Apple or Google because the app-store subscription was never touched.
Mistake 2: assuming cancellation is complete without confirmation
Do not close the browser tab or assume cancellation is done just because you clicked a button. Wait for a confirmation message on screen, then screenshot it. If the page simply refreshes or shows no confirmation, send an email to support and ask them to confirm cancellation in writing.
Mistake 3: not noting your next billing date
If you cancel one day before your next billing date, the final charge may still be processed-this is standard practice in the industry. Cancel as early as possible in your billing cycle to minimize the risk of a charge you did not anticipate. Always check your account for your next billing date before cancelling.
Mistake 4: deleting your confirmation email
If you email Skywork AI a cancellation request, keep that email thread indefinitely. If a dispute arises weeks or months later, your email is proof of your cancellation request and timestamp. Many users delete the email and then cannot prove they ever asked to cancel.
Mistake 5: not checking your account after cancellation
Log back in 2-3 days after cancellation and confirm that your subscription status has changed to "Cancelled" or "No active subscription." If it still shows as active, escalate immediately. Do not wait until your next billing date to check.
Checklist for successful cancellation
| Action | Completed | Notes |
|---|---|---|
| Note your next billing date from account settings | ☐ | This is critical-do not proceed without this date. |
| Screenshot your current billing information page | ☐ | Save this as proof of your subscription status before cancellation. |
| Export or download any saved work or research | ☐ | Skywork AI does not guarantee data retention after cancellation. |
| Confirm which platform holds your subscription (web, App Store, or Play Store) | ☐ | Cancelling on the wrong platform means you are not actually cancelling. |
| Send cancellation request via email or dashboard | ☐ | Use [email protected] if the dashboard method fails. |
| Screenshot or save confirmation of cancellation request | ☐ | This is your proof if a dispute arises later. |
| Wait 2-3 business days, then log in to verify cancellation status | ☐ | Status should show "Cancelled" or "No active subscription." |
| Check your bank statement on your original next billing date | ☐ | Confirm no charge was applied. |
| If a charge appears, dispute it with your bank immediately | ☐ | You have 60 days from the charge date to file a chargeback. |
Comparison: keep or cancel Skywork AI
Before you finalize your cancellation, consider whether the service still delivers value relative to its cost.
| Reason to keep | Reason to cancel |
|---|---|
| You use DeepResearch or commercial features daily | You have not logged in for more than one month |
| You regularly generate outputs you export and use in work | The monthly credit limit is consistently unused |
| You have a team subscription with multiple active users | You are duplicating features available in free tools |
| The annual plan is already paid and still has months remaining | RM79.95 per month feels expensive for your use case |
| You have a promotional or discounted rate | You subscribed on impulse and have not used the service |
If you are on the fence, Yafee recommends cancelling now and resubscribing later if you change your mind. The cost of losing the promotional rate is offset by avoiding months of unused charges.
If Skywork AI refuses to cancel or disputes your request
In rare cases, Skywork AI may fail to acknowledge your cancellation or continue to charge after you have requested cancellation. This is a consumer protection violation.
Escalation to Skywork AI management
If email support does not respond within 5 business days, send a formal written notice to their business address. Most SaaS companies have a registered office or support address listed in their terms of service or on their website. Include your original cancellation email and state that you are escalating because the support email address has not responded.
Filing a complaint with the MDTCA
The Ministry of Domestic Trade and Consumer Affairs (MDTCA) enforces consumer protection law in Malaysia. If Skywork AI refuses to stop charging you after a formal cancellation request, you can lodge a complaint at the MDTCA consumer hotline or online portal. Provide your cancellation emails, bank statements showing unauthorized charges, and any response (or lack of response) from Skywork AI.
Disputing with your bank or payment provider
Contact your credit card issuer or bank and request a chargeback or reversal of all charges made after your cancellation request. Provide your cancellation email as proof of the request. Your bank will investigate and, if the evidence is clear, will reverse the charges and may permanently block Skywork AI from charging your card in the future.
Final summary and next steps
Cancelling Skywork AI is straightforward if you use the correct method and verify each step. Your consumer rights under the Malaysian Consumer Protection Act 1999 protect you if the company refuses to cancel or overcharges you after cancellation. Yafee has compiled this guide to help you navigate the cancellation process confidently and document every step for your protection.
Take action now: log into your Skywork AI account, note your next billing date, and use either the dashboard or email method outlined above. If you encounter resistance or continued charges, escalate to the MDTCA or your bank without delay. Yafee has helped thousands of consumers cancel recurring SaaS subscriptions by following these exact procedures, and you can do the same.
For further assistance, contact Skywork AI at [email protected] or consult the Consumer Complaints Bureau through the MDTCA website. Your account and payment method are your responsibility-take control of your subscriptions today.
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