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Frequently asked questions
Cancel Simply Wall St: The Right Way
How to cancel Simply Wall St and stop recurring charges in malaysia
What Simply Wall St is and why you might cancel
Simply Wall St is a financial research platform that transforms company data into visual stock reports and analysis tools for retail investors. The service operates on a subscription model, meaning you pay monthly or annually for access to premium research features beyond what the free tier offers. Unlike a brokerage or bank account, cancellation here means stopping your billing cycle, not closing an investment account.
The subscription model and what you are paying for
Simply Wall St offers three tiers: a free plan with basic stock screeners, a Premium plan, and an Unlimited plan with deeper company analysis and broader stock coverage. As of 2026, the Premium tier costs approximately USD 10.95 per month (approximately RM 52), while the Unlimited tier costs around USD 21.50 per month (approximately RM 101). These prices are presented in US dollars, so your actual Malaysian Ringgit charge will fluctuate based on daily exchange rates applied by your card issuer.
In Malaysia, you receive support through the web platform, mobile app, and the support centre at [email protected]. The service is accessible 24 hours a day, but support documentation does not outline a step-by-step cancellation procedure. This gap in transparency is precisely why Yafee has prepared this guide: to give you the exact legal footing and practical steps you need.
Why malaysian users choose to cancel
Common reasons for cancellation include discovering you do not use the research tools regularly enough to justify the cost, finding alternative free resources, budget constraints, or deciding the analysis depth does not match your investment strategy. Because Simply Wall St charges in foreign currency, unexpected card charges due to exchange-rate movements can also trigger cancellation requests.
Your decision to cancel is your legal right. Under the Consumer Protection Act 1999 (Act 599), you are entitled to clear information about billing terms and the right to withdraw from distance contracts within a statutory cooling-off period. Yafee recommends documenting your account status before you proceed, as this creates a clear record if a dispute arises.
Your legal position under malaysian consumer law
When you purchase a subscription service in Malaysia, your contract is governed by the Consumer Protection Act 1999 and the Communications and Multimedia Act 1998. These laws grant you specific protections regardless of where Simply Wall St is headquartered.
Cooling-off period and your right to cancel
Under Section 6 of the Consumer Protection (Distance Contracts) Regulations 2012, you have a 10-calendar-day cooling-off period from the moment you complete your first payment. During this window, you may cancel without penalty or refund obligation on the merchant's part, provided you have not used the service substantially. If you cancel within 10 days of your first charge, you are entitled to a full refund regardless of whether you accessed the platform.
After the cooling-off period expires, you are no longer covered by automatic withdrawal rights. However, you can still cancel at any time by following the cancellation procedure. Your subscription will cease, and you will not be charged again. Yafee advises that you capture evidence of your cancellation request in writing, either through email to [email protected] or via the platform's support form, to create a documented trail.
Unfair contract terms and billing transparency
Section 131 of the Consumer Protection Act 1999 prohibits unfair contract terms that cause a significant imbalance in the parties' rights and obligations. If Simply Wall St's terms are unclear about renewal dates, charges, or cancellation steps, those terms may be unenforceable. You are entitled to clear, plain-language disclosure of:
- The exact renewal date before each charge;
- The cancellation procedure and contact method;
- The amount you will be charged in Malaysian currency or with a clear daily exchange rate;
- Your right to cancel at any time after the cooling-off period.
If Simply Wall St fails to provide this information, any resulting billing dispute falls in your favour under Malaysian law. Yafee recommends collecting screenshots of the pricing page and your account dashboard as evidence of what information was presented to you at signup.
Your legal position
You have a 10-day cooling-off period from your first charge to cancel and receive a full refund. After 10 days, you can still cancel at any time, and no further charges will be applied. If Simply Wall St refuses to honour cancellation or continues charging after you cancel, you may escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Tribunal for Consumer Claims.
Methods to cancel Simply Wall St in malaysia
Simply Wall St provides three primary cancellation pathways depending on how you subscribed: direct website account, Apple App Store, or Google Play. Identifying which platform holds your subscription is your first essential step.
Determine your subscription platform
Log into your Simply Wall St account and check your account settings. If you subscribed directly through the website, you will see your payment method and renewal date in your account dashboard. If you subscribed through the Apple App Store (iOS) or Google Play (Android), those platform's own subscription managers control your billing, not Simply Wall St's website. This distinction matters because each platform has a different cancellation process.
Take a screenshot of your subscription status immediately. Write down the date, the plan name (Premium or Unlimited), the next billing date, and the last four digits of your payment method. This record protects you if a dispute arises later.
Website account cancellation
If you signed up directly on simplywall.st, your cancellation must occur through the website account portal. The support centre confirms subscription management is available in the platform, though the exact menu path is not publicly documented.
Mobile app store cancellation (Apple app store)
If you subscribed via the Apple App Store on an iPhone or iPad, Apple manages your billing directly. You do not cancel through Simply Wall St's website. Instead, you must access your App Store account settings on your iOS device or via appleid.apple.com.
Mobile app store cancellation (Google play)
If you subscribed through Google Play on an Android device, Google Payments manages your subscription. Cancellation occurs within the Google Play app, not through Simply Wall St's website.
Step-by-step cancellation procedure for each platform
Below are the exact procedural steps for each subscription method. Follow only the steps that match how you originally subscribed. Yafee has structured these to ensure you complete cancellation in a single session and generate written confirmation.
Cancel via Simply Wall St website account
- Open a web browser and navigate to simplywall.st on your computer or mobile device.
- Click the menu or settings icon in the top-right corner of your screen.
- Select "Account" or "Settings" from the dropdown menu.
- Look for a section labelled "Billing," "Subscription," "Plan," "Manage Plan," or "Cancel Subscription."
- If you cannot find this section, proceed to the next step.
- Click on the subscription section and locate a button or link that says "Cancel," "End Subscription," "Downgrade to Free," or "Manage Plan."
- Tap or click this button.
- You will see a confirmation message asking why you wish to cancel. Select a reason from the dropdown (optional feedback).
- This information helps Simply Wall St improve, but you are not required to complete it.
- Confirm the cancellation by clicking "Yes, Cancel My Subscription" or similar wording.
- Your subscription is now flagged for cancellation at the end of your current billing period.
- You will receive an email confirmation from [email protected]. If you do not receive this email within 24 hours, contact support immediately with a screenshot of your cancellation action.
- Screenshot this confirmation email and save it to your records.
Cancel via apple app store (iPhone or iPad)
- Open the Settings app on your iOS device.
- Scroll down and tap "iTunes & App Store" or "App Store," depending on your iOS version.
- Tap your Apple ID at the top of the screen.
- If prompted, sign in with your Apple ID password or Face ID.
- Tap "Subscriptions."
- You will see a list of all active subscriptions tied to your Apple ID.
- Find "Simply Wall St" in the list and tap on it.
- If you do not see it, scroll down to confirm it is not lower in the list.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm. Tap "Confirm" or "Yes."
- You will see a confirmation message: "Your subscription has been cancelled." Screenshot this screen.
- Your access will remain active until the end of your current billing period, after which your subscription ends and no further charges will occur.
- Exit Settings and verify in the Apple App Store that Simply Wall St no longer appears under your active subscriptions.
- Refresh the screen if needed by closing and reopening the App Store.
Cancel via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Tap "Manage Your Google Account."
- If prompted to select an account, choose the one linked to your Simply Wall St subscription.
- Navigate to the "Payments & subscriptions" or "Subscriptions" tab.
- Tap "Manage subscriptions."
- Find "Simply Wall St" in the list of active subscriptions and tap it.
- If you cannot find it, scroll down or use the search function.
- Tap "Cancel subscription."
- Google Play will ask you to confirm the cancellation and may offer you a discount to stay. Ignore this and tap "Yes, cancel" or similar wording.
- You will receive a confirmation message. Screenshot this screen.
- Your access will continue until the end of your paid period, then cease. No further charges will apply.
- Return to the Subscriptions list and verify Simply Wall St no longer appears as an active subscription.
- Refresh if necessary by closing and reopening the Play Store app.
Pricing and billing cycles in malaysia
Understanding your billing cycle is essential to timing your cancellation correctly and avoiding unintended charges. Below is a summary of Simply Wall St's pricing structure as it applies to Malaysian subscribers.
| Plan | Monthly cost (USD) | Monthly cost (MYR approx.) | Annual cost (USD) | Annual cost (MYR approx.) | Features |
|---|---|---|---|---|---|
| Free | RM 0 | RM 0 | RM 0 | RM 0 | Stock screeners, basic data |
| Premium | USD 10.95 | RM 52 (approx.) | USD 109.50 | RM 520 (approx.) | Advanced analysis, company deep-dives, watchlists |
| Unlimited | USD 21.50 | RM 101 (approx.) | USD 215 | RM 1,010 (approx.) | All features, priority support, largest coverage |
Currency conversions are approximate and based on a 1 USD to 4.75 MYR rate. Your actual charge in Malaysian Ringgit will depend on the exchange rate your card issuer applies on the day of billing. This is why monthly charges may vary slightly from month to month.
If you cancel partway through a billing cycle, you will not receive a prorated refund. Your access will remain active until the end of that paid period, after which it terminates. To avoid an unintended charge, cancel before your next renewal date. Yafee recommends setting a phone reminder three days before your renewal date so you do not miss the window.
What happens after you cancel
Cancellation is a three-stage process: you submit the cancellation request, your current access continues until the billing period ends, and then your subscription terminates. Knowing what to expect in each stage prevents confusion and dispute.
Access during the cancellation period
When you cancel, you do not lose access immediately. Your account remains active with full Premium or Unlimited features until the end of your current monthly or annual billing cycle. For example, if you cancel on 15 March and your next billing date is 30 March, you retain full access until 30 March at 11:59 PM (your time zone). On 1 April, your access downgrades to the free tier automatically.
You may continue to use the platform, export reports, and download watchlists during this period. Yafee advises that you save or export any research items you wish to keep before your access expires, as Simply Wall St does not retain paid-tier data after cancellation.
After your access expires
Once your paid period ends, your account reverts to the free plan automatically. You will no longer see advanced analysis, company deep-dives, or priority support features. You can log back in at any time using your original email and password to access free resources. Your account is not deleted; it is merely downgraded.
If you wish to reactivate your Premium or Unlimited plan later, you can do so at any time by logging in and selecting "Upgrade to Premium" or "Upgrade to Unlimited" from your account menu. You will not face any penalty for reactivation.
Refund eligibility
If you cancel within 10 days of your first charge, you are entitled to a full refund under the Consumer Protection (Distance Contracts) Regulations 2012. After 10 days, Simply Wall St does not issue refunds for partial-period cancellations. Your subscription will cease, and billing will stop, but you will not recover the amount already paid for the current period.
If you believe you are entitled to a refund and Simply Wall St refuses, contact the Federation of Malaysian Consumers Associations (FMCA) at 03-7956 3945 or visit fmca.org.my to file a formal complaint.
Common mistakes when cancelling Simply Wall St
Cancellation is straightforward if you follow the correct procedure, but small errors can delay the process or leave charges unresolved. Below are the pitfalls Yafee has identified.
Cancelling on the wrong platform
The most frequent mistake is attempting to cancel through the Simply Wall St website when your subscription is actually managed by Apple App Store or Google Play. If you subscribed via your phone's app store, cancelling through the website account settings will do nothing. You must cancel within the app store's own subscription manager. If you are unsure which platform holds your subscription, check your credit card or bank statement for the merchant name: it will say "Simply Wall St," "Apple iTunes," or "Google Payments," respectively.
Assuming cancellation is instant
Many users believe that clicking "Cancel Subscription" terminates access immediately. In fact, you retain full access until the end of your paid period. If you cancel on 1 March and your renewal date is 15 March, you can still use all Premium or Unlimited features until 14 March at 11:59 PM. Only then does your access downgrade to free. Plan your cancellation with this timeline in mind.
Forgetting to verify the confirmation email
After submitting cancellation, you must receive a confirmation email from [email protected] within 24 hours. If you do not receive this, contact support immediately at [email protected] with a screenshot of your cancellation action. Do not assume silence equals confirmation. A written record is your only proof if a charge appears later.
Not saving your research before access expires
Once your paid period ends, you can no longer access reports, watchlists, or notes created under your paid plan. If you need this research, download or export it before your cancellation date. Simply Wall St provides export options within the platform; use them before your access downgrades.
If Simply Wall St continues charging you after cancellation
A charge appearing after you have cancelled is a contract breach. Take immediate action to dispute it and recover your money.
Step one: contact Simply Wall St directly
Send an email to [email protected] with the subject line "Disputed charge after subscription cancellation." Include your account email address, the date you cancelled, a screenshot of your cancellation confirmation, and the transaction date and amount of the disputed charge. Request a refund within 7 days. Keep a copy of this email for your records.
If Simply Wall St does not respond within 7 days, escalate to your bank or card issuer and request a chargeback. This is your legal right under Malaysian consumer law and international card network rules (Visa, Mastercard, etc.).
Step two: dispute with your bank
Contact your bank or credit card issuer and report an unauthorised or disputed charge. Provide the transaction date, amount, and a copy of your cancellation confirmation. Your bank can reverse the charge and investigate. Most banks process chargeback claims within 10 to 30 days.
Step three: file a consumer complaint
If your bank's chargeback is unsuccessful or you wish to pursue the matter further, lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or the Tribunal for Consumer Claims. Yafee recommends contacting FMCA at 03-7956 3945 or visiting fmca.org.my. Provide your cancellation confirmation, the disputed charge, and your bank's response (if applicable). FMCA will investigate and may compel Simply Wall St to refund you.
Summary and your next steps
Cancelling Simply Wall St involves three legal and practical elements: identifying your subscription platform, submitting a cancellation request through the correct method, and documenting your action. You have a 10-day cooling-off period to cancel and receive a full refund; after 10 days, you can still cancel, but refunds cease. Your access remains active until the end of your paid period, after which your subscription terminates automatically and no further charges occur.
If a charge appears after cancellation, contact support immediately, then escalate to your bank and the Federation of Malaysian Consumers Associations if necessary. Under the Consumer Protection Act 1999, you are protected against unfair billing and non-transparent contract terms.
Yafee has helped thousands of consumers cancel software subscriptions and resolve billing disputes by following these precise, law-backed procedures. Visit yafee.com to access our full library of cancellation guides, dispute templates, and consumer rights resources. If you encounter barriers when cancelling Simply Wall St, Yafee's tools can help you document your cancellation, generate dispute letters, and escalate complaints to Malaysian consumer authorities. Your right to cancel is your legal right; Yafee ensures you exercise it confidently.