How to cancel Simply Wall St in new zealand and reclaim your subscription

What Simply Wall St is and why you might want to leave

Simply Wall St is an online investment research platform that transforms complex financial data into visual reports and infographics designed for individual investors. The service helps you research stocks, build portfolios and screen global markets using an intuitive interface available on web and mobile browsers.

If you have subscribed to Simply Wall St's paid plans, you pay for premium access to detailed company analysis, portfolio tracking and advanced screening tools. However, if the service no longer fits your investment needs, your budget has shifted, or you have found a better alternative, cancelling your subscription is straightforward. Yafee is here to guide you through every step with precision and legal clarity.

Why investors cancel Simply Wall St

Common reasons include switching to a different research platform, reducing subscription expenses, discovering the free tier meets your needs, or losing interest in active stock research. Whatever your reason, you have consumer rights in New Zealand that protect your cancellation and potential refund.

Your subscription at a glance

Simply Wall St offers tiered pricing with an Unlimited plan available as a yearly or monthly subscription. In New Zealand, the Unlimited Yearly plan via the iOS App Store costs NZ$499.99. The Unlimited Monthly plan costs NZ$59.99 per month. Pricing varies depending on whether you subscribe through the web platform or app stores, and your plan renews automatically until you cancel.

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Your consumer rights under new zealand law

New Zealand consumer law gives you powerful protections that extend beyond Simply Wall St's own refund policy.

What the consumer guarantees act protects

The Consumer Guarantees Act 1993 requires that digital services, including investment research platforms, be of acceptable quality and fit for purpose. If Simply Wall St fails to deliver what you paid for - such as inaccurate data, constant crashes, or missing advertised features - you have the right to a refund, replacement or repair.

These statutory guarantees cannot be overridden by the company's terms and conditions. Even if Simply Wall St's standard policy says "no refunds after 14 days," the law still protects you if the service is faulty or misrepresented.

How statutory rights differ from the 14-day money-back guarantee

Simply Wall St offers a 14-day money-back guarantee for new subscribers. This is a voluntary benefit on top of your legal rights. If you are outside the 14-day window but believe the service fails to meet the Consumer Guarantees Act standard, you can still escalate your complaint to the Commerce Commission or seek a refund based on statutory grounds.

Keep records of when you subscribed, what you were promised, and any evidence of service failures. This documentation strengthens your position if you need to invoke consumer protection law.

Your legal position

You have the right to cancel Simply Wall St at any time. Within the first 14 days, the company's own policy entitles you to a full refund without question. After 14 days, if the service does not match its description or fails to perform as promised, the Consumer Guarantees Act 1993 gives you the statutory right to seek a refund, partial credit or alternative remedy. If Simply Wall St refuses, you can lodge a complaint with the Commerce Commission, New Zealand's primary consumer enforcement authority.

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How to cancel Simply Wall St step by step

Cancellation methods differ depending on whether you subscribed via the web platform or through an app store. Yafee breaks down both paths so you cancel without confusion or delay.

Cancel via the web platform or mobile browser

If you subscribed directly through Simply Wall St's website using a credit or debit card, use these steps to cancel your subscription immediately.

1. Open Simply Wall St on the web or in your mobile browser and sign in to your account.
   • Visit simply-wall-st.com and enter your email address and password.
   • If you have forgotten your password, select "Forgot Password" and follow the reset link sent to your email.
2. Tap or click the user icon, usually in the top right corner of the screen.
   • On desktop, this appears as a circular profile avatar or your initials.
   • On mobile, it may appear as a menu icon (three horizontal lines) or your profile picture.
3. Select "Subscription and Billing" or "Account Settings" from the dropdown menu.
   • Look for a section labelled "Billing," "Plans" or "My Subscription."
4. Locate your active subscription and tap "Cancel My Subscription" or "Cancel Plan."
   • You will see your current plan name, renewal date and billing amount.
   • Do not select "Pause Subscription" if you intend to cancel permanently.
5. Review the cancellation summary and select "Confirm Cancellation" or "Cancel Plan."
   • Simply Wall St may ask why you are cancelling; this is optional feedback.
   • You may also see a retention offer; accept only if you wish to continue.
6. Screenshot or save the confirmation message that appears.
   • This message confirms your cancellation date and any refund eligibility.
   • Forward a copy to your email address for your records.

Cancel via the iOS app store

If you subscribed to Simply Wall St through the iOS App Store, you must cancel through Apple's subscription management system, not through the app itself.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Simply Wall St app.
2. Tap your name at the top of the Settings menu.
   • This is your Apple ID profile section.
3. Select "Subscriptions."
   • You will see a list of all active and expired subscriptions linked to your Apple ID.
4. Find Simply Wall St in the list and tap it.
   • Verify the plan name, price and next billing date match your records.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; tap "Confirm" to proceed.
6. Verify that the subscription status changes to "Expired" or shows a cancellation date.
   • Take a screenshot as proof of cancellation.
   • You will receive a confirmation email from Apple within minutes.

Cancel via the google play store

If you subscribed via an Android device, you cancel through Google Play's subscription management system.

1. Open Google Play on your Android device or visit play.google.com in a web browser.
   • On Android, open the Google Play app and tap your profile icon in the top right.
   • On web, sign in with your Google account.
2. Select "Manage subscriptions" or "Subscriptions."
   • On Android, scroll down and tap "Manage subscriptions" in the menu.
   • On web, the option appears under "Payments and Subscriptions."
3. Find Simply Wall St in your subscription list.
   • Verify the plan, price and renewal date match your records.
4. Tap Simply Wall St and select "Cancel subscription."
   • Google Play may offer a discount or pause option; select only if you wish to stay subscribed.
5. Confirm the cancellation by tapping "Cancel subscription" again.
   • Google will display a confirmation message with your cancellation effective date.
6. Screenshot the confirmation for your records.
   • You will receive a confirmation email from Google within 24 hours.

Contact Simply Wall St directly if these steps fail

If you cannot cancel through your subscription method, or if the steps above do not work, you must contact Simply Wall St directly. Email their support team at [email protected] or use the contact form on their website. Provide your full name, email address, subscription plan and the date you subscribed. Request written confirmation of cancellation within 2 business days. Keep all correspondence for your records and as evidence if you need to escalate to the Commerce Commission.

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What happens after you cancel

Understanding what occurs after you press "cancel" removes uncertainty and helps you track refunds or access.

Your access after cancellation

Once you cancel, your access to Simply Wall St's premium features ends on your next billing date or immediately, depending on the company's policy. You retain access to any free-tier features until that date. You will no longer be charged after the cancellation takes effect. Check your bank or payment app to confirm that no charge appears on your next expected renewal date.

Refund eligibility and timeline

If you cancel within 14 days of your initial subscription, Simply Wall St refunds your full payment to your original payment method. The refund typically appears within 5 to 10 business days, though your bank may take a further 2 to 3 business days to process it. If you cancel after 14 days, you are generally not entitled to a refund unless the Consumer Guarantees Act 1993 applies - for example, if the service is faulty or misrepresented.

Contact your bank or payment provider if a refund has not appeared after 15 business days. Yafee recommends keeping your cancellation confirmation email and bank statements to dispute any unexpected charges.

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Refund options and dispute resolution

If Simply Wall St refuses a refund or your cancellation is not honoured, you have formal remedies under New Zealand law.

Chargeback through your bank

If Simply Wall St continues to charge you after you cancel, contact your bank or credit card provider immediately. Request a chargeback or dispute transaction. Your bank will investigate and can reverse charges made after your cancellation date. Provide your cancellation confirmation email and your card statements as evidence.

Complaint to the commerce commission

The Commerce Commission is New Zealand's consumer enforcement authority. If Simply Wall St breaches the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, you can lodge a complaint at www.comcom.govt.nz. Provide your subscription details, cancellation confirmation, correspondence with Simply Wall St, and evidence of any service failures or refusal to refund. The Commission can investigate and direct the company to refund you or impose penalties.

Dispute resolution and mediation

If Simply Wall St has a dispute resolution process, try it before escalating to the Commerce Commission. This is often faster. Check the company's terms and conditions or contact [email protected] to ask about their complaints procedure. If mediation is offered, participate in good faith. If it fails, then escalate to the Commission.

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Pricing and subscription comparison

Understanding your costs helps you decide whether to cancel or switch to a lower tier.

The Unlimited Yearly plan offers better value if you commit to 12 months. However, if you are uncertain about the service, the monthly option provides flexibility without a long-term commitment. Yafee recommends starting with the monthly plan to trial the platform before committing to the annual fee.

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Common mistakes to avoid when cancelling

Cancellation is straightforward, but a few missteps can delay your exit or leave you charged unexpectedly.

Mistake 1: cancelling only within the app, not the app store

Simply Wall St's mobile app does not contain a cancellation button. If you subscribed via the iOS App Store or Google Play Store, you must cancel through Apple's Settings or Google Play respectively. Cancelling within the app alone does not stop your subscription or refund charges. Verify that your subscription status changes to "Expired" or "Cancelled" in your app store account settings before believing your cancellation is complete.

Mistake 2: pausing instead of cancelling

Simply Wall St offers a "Pause Subscription" option that temporarily freezes your access for up to 3 months. If you pause but do not cancel, your subscription will automatically resume and you will be charged. If you intend to leave permanently, select "Cancel" or "Cancel Subscription," not "Pause."

Mistake 3: missing the 14-day refund window

Simply Wall St's money-back guarantee is only valid within 14 days of your first subscription. If you cancel on day 15, the company is under no obligation to refund you unless the service is faulty. Calendar the 14-day deadline and cancel early if a refund is important to you.

Mistake 4: not saving your cancellation confirmation

Screenshot or save the cancellation confirmation email or on-screen message. If a charge appears after cancellation, this proof is essential for disputing the charge with your bank or the Commerce Commission. A confirmation is also your only evidence that you attempted to cancel if Simply Wall St continues to charge you and claims you never cancelled.

Mistake 5: ignoring unexpected charges post-cancellation

If you are charged after your cancellation date, contact your bank within 24 hours. Do not wait or assume it will resolve itself. Your bank has limited time windows to investigate and reverse fraudulent charges. Act immediately and keep all documentation.

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Should you cancel or pause your subscription

Before you cancel, consider whether pausing or downgrading fits your situation better.

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How yafee helps you cancel

Yafee is a legal-first cancellation service that guides New Zealand consumers through cancelling subscriptions, invoking consumer rights, and resolving payment disputes. Yafee has helped thousands of consumers cancel subscriptions like Simply Wall St, recover refunds, and understand their statutory protections under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

If you encounter resistance from Simply Wall St, Yafee provides templates for dispute letters, evidence of your cancellation attempts, and escalation routes to the Commerce Commission. Visit yafee.com to access free cancellation guides for over 200 services, plus expert legal advice tailored to New Zealand consumer law.

When to escalate your complaint

Escalate to Yafee or the Commerce Commission if:

• Simply Wall St refuses to cancel your subscription or process a refund within 5 business days.
• You continue to be charged after you cancel, and your bank cannot reverse the charge within 30 days.
• The company breaches the Consumer Guarantees Act 1993 by providing a service that is not of acceptable quality or fit for purpose.
• You believe Simply Wall St has engaged in misleading or deceptive conduct under the Fair Trading Act 1986.

In each case, gather your evidence - subscription confirmation, cancellation request, bank statements, correspondence with the company - and contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600.

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Contacting Simply Wall St

If you need to cancel outside the app or web portal, or if you are disputing a charge, contact Simply Wall St directly using the details below.

Simply Wall St support contact

Email: [email protected]

Response time: 2 to 5 business days

Simply Wall St does not publish a New Zealand postal address. The company's only listed address is in Sydney, Australia. For most cancellations, you will not need to mail anything. However, if you require written notice of your cancellation request, include your full name, email address, subscription plan, subscription date, and a clear statement that you request immediate cancellation and a refund if applicable. Send this to [email protected] via email and retain a copy for your records.

Escalation contact

If Simply Wall St does not respond within 5 business days or refuses your refund request unlawfully, escalate your complaint to:

Commerce Commission
Website: www.comcom.govt.nz
Phone: 0800 943 600
Email: [email protected]

The Commerce Commission investigates breaches of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You can lodge a complaint for free. Provide your subscription details, all correspondence with Simply Wall St, cancellation confirmation, and evidence of any service failures or refusal to refund.

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Key takeaways for cancelling Simply Wall St

Cancelling Simply Wall St in New Zealand is legally straightforward because consumer law gives you strong protections. You can cancel anytime through the web platform, iOS App Store or Google Play Store. Within 14 days, you are entitled to a full refund under the company's own policy. After 14 days, the Consumer Guarantees Act 1993 still protects you if the service is faulty or misrepresented, even if Simply Wall St claims otherwise.

Always screenshot your cancellation confirmation and monitor your bank statement to confirm that charges have stopped. If Simply Wall St refuses to cancel or continues to charge you, your bank can dispute the transaction, and the Commerce Commission can investigate on your behalf. Yafee recommends acting within 14 days if you are unhappy, as this triggers an automatic refund entitlement. If you have any doubt about your rights or encounter resistance, contact the Commerce Commission or visit yafee.com for guidance tailored to your situation.