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Frequently asked questions
Cancel Revid Ai: The Right Way
How to cancel Revid Ai in malaysia and protect your subscription rights
What Revid Ai is and why users cancel
Revid Ai is a cloud-based software subscription that generates, edits, and automates short-form video content using artificial intelligence. The service targets content creators, marketers, and agencies across Southeast Asia, including Malaysia.
You access Revid Ai entirely online through your account settings. The platform offers multiple paid tiers - the Growth plan (approximately RM184 per month) and the Ultra plan (approximately RM939 per month) - each bundled with AI credits, voiceover tools in 70+ languages, script assistance, and automated video workflows. Billing occurs monthly on a subscription basis, and the company states on its pricing page that you can cancel anytime. Nevertheless, users across Malaysia report confusion about where the cancel button actually sits, unclear billing cycles, and instances of continued charges after attempted cancellation. That frustration is legitimate, and Yafee has documented similar patterns across software-as-a-service providers operating without dedicated local support infrastructure.
Why you might want to cancel Revid Ai
The most common reasons Malaysian users cite for cancellation include underutilised AI credits, inconsistent video output quality, perceived value mismatch against the monthly cost, and difficulty navigating the platform's interface. Some users discover that their production workflow does not align with Revid Ai's automation features, or they have migrated to competitor tools. In accordance with consumer law in Malaysia, you retain the right to withdraw from a subscription service within a reasonable timeframe if the service does not meet the standards promised to you.
How Revid Ai appears and operates in malaysia
Revid Ai operates as an international service without a Malaysia-specific office or published local mailing address. The company displays pricing in US dollars on its main website, converted here to Malaysian ringgit (MYR) for clarity. Support is handled through a centralised email address ([email protected]) and an online FAQ page at revid.ai/faq. No local phone line, live chat facility, or Malaysia-specific business registration details are publicly listed.
This structure matters for your cancellation process. Because Revid Ai does not maintain a Malaysia-specific support team or local address, your cancellation must occur through the online account portal or by email to the international support address. Yafee recommends documenting every step in writing, since geographically distant support sometimes introduces delays in confirmation.
Your legal position under malaysian consumer law
Your right to cancel Revid Ai is rooted in Malaysia's Consumer Protection Act 1999 (Act 599) and the Distance Contracts Regulations 2012, which govern transactions conducted entirely at a distance (such as online subscription services).
Statutory protection for distance contracts
Under the Distance Contracts Regulations 2012, you have the right to cancel a distance contract (including a subscription entered online) within 10 calendar days from the date the contract is formed, provided you have not yet fully used the service. This is called the "cooling-off period." If you change your mind within those 10 days, you may withdraw without penalty or explanation, and the seller must refund any money you have already paid.
Crucially, this right applies only to your initial subscription. If you have already used the service beyond a trial or initial period, the protection becomes narrower. However, if Revid Ai's terms do not clearly disclose the cooling-off period in plain language at the point of purchase, you may have grounds to extend this window or claim breach of transparency.
Ongoing cancellation rights and unfair contract terms
After the 10-day cooling-off period, the Consumer Protection Act 1999 still protects you against unfair contract terms. Revid Ai cannot impose unreasonable termination penalties, lock-in periods exceeding one billing cycle, or hidden cancellation fees that are not explicitly stated in the subscription agreement at purchase. If you discover that Revid Ai is charging you after you have submitted a cancellation request, or if the company refuses to process your cancellation without paying a penalty not disclosed upfront, that conduct may breach the unfair contract terms provisions in Section 24 of the Act.
Your legal position grants you the right to cancel your subscription at any time after the initial billing cycle, with cancellation taking effect at the end of your current billing period. You should not be obligated to pay for service periods after you have requested cancellation. Yafee advises keeping copies of all cancellation requests and confirmation emails as evidence of your attempt to withdraw.
Escalation to the ministry of domestic trade and consumer affairs
If Revid Ai refuses to honour your cancellation request or continues charging you after you have cancelled, you may lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or escalate through your credit card issuer. KPDNHEP enforces the Consumer Protection Act 1999 and can investigate breaches. Your bank or card provider may also reverse fraudulent or unauthorised charges if you report them within the dispute window (typically 60-120 days).
How to cancel Revid Ai step-by-step
Cancellation of your Revid Ai subscription occurs through one of two methods: direct account termination online, or email escalation if the online portal fails.
Step 1: secure your data and billing records before you cancel
Before you initiate cancellation, retrieve and save everything you need from your account. Revid Ai does not clearly state how long it retains your videos, scripts, and exported assets after subscription ends. To be safe, assume access will become limited once your final billing cycle closes.
- Log into your Revid Ai account at revid.ai and navigate to your dashboard.
- Download all videos you have created or edited in the platform:
- Check the Projects or Library section.
- Export each video file in your preferred format (MP4, MOV, or WebM).
- If bulk download is unavailable, export projects individually.
- Save all scripts, voiceover files, and brand settings:
- Visit the Scripts or Assets section.
- Copy text content to a document or cloud storage (Google Drive, OneDrive, or local storage).
- Take screenshots of any custom brand profiles or filter presets.
- Screenshot your Billing page:
- Navigate to Settings > Billing or Account > Subscription.
- Capture the current plan name, monthly cost, and the exact renewal date.
- Note any remaining AI credits, if shown.
- Download invoices and payment records:
- Look for a Receipts or Invoices section in your account.
- Save PDF copies of the last 3-6 months of billing statements.
- If Revid Ai does not provide PDFs, photograph or screenshot each invoice.
- Record the email address linked to your subscription, the phone number (if any) associated with the account, and the card ending used for billing.
Step 2: locate and access the cancellation option in your account
Revid Ai states on its pricing page that you can cancel anytime from your account settings, but the company does not publish the exact path on its website. In practice, you will find the cancel button in one of these locations.
- Log into revid.ai with your email and password.
- Navigate to the Settings or Account menu (usually in the top-right corner or left sidebar).
- Look for a Billing, Subscription, Plans, or Payments tab.
- Scroll to find a Manage Plan, Change Plan, or Cancel Subscription button:
- If you see "Cancel Plan" or "End Subscription", click it.
- If no button appears, open revid.ai/faq in a new browser tab and search for the term "cancel".
- The FAQ may provide a link to a dedicated cancellation page or updated instructions.
- If you still cannot locate the cancel option after 5 minutes of searching, proceed to Step 3 (email escalation).
Step 3: complete the online cancellation (if button is found)
Once you locate the cancellation button, Revid Ai will typically show you a confirmation screen asking you to confirm your choice.
- Click the Cancel Subscription, End Plan, or similar button.
- Read the confirmation page carefully. Revid Ai may offer:
- A discounted rate to keep your subscription ("retention offer").
- A downgrade to a cheaper plan instead of full cancellation.
- A pause or freeze on your billing for 1-3 months.
- If you wish to proceed with full cancellation (not a downgrade or pause), select "I want to cancel completely" or the equivalent wording.
- Confirm the cancellation. The page should display text such as "Your subscription will end on [date]" or "Plan cancelled - your access will end on [date]".
- Screenshot this confirmation page immediately. Include the timestamp and any cancellation reference number, if shown.
- Check your email within 5 minutes for a cancellation confirmation email from Revid Ai. If you receive one, forward it to yourself and your personal records (or print it as a PDF).
Step 4: email escalation if the online path fails
If you cannot locate a cancel button in your account, or if the system shows an error after you click cancel, escalate in writing to Revid Ai's support team.
- Open your email client and compose a new message to [email protected].
- In the subject line, write: "Cancellation Request - [Your Account Email] - [Today's Date]"
- In the message body, include:
- Your full name and the email address linked to your Revid Ai account.
- Your current subscription plan (e.g., "Growth plan" or "Ultra plan").
- The statement: "I request immediate cancellation of my Revid Ai subscription, effective immediately or at the end of my current billing cycle on [date], whichever is later."
- A request for written confirmation of cancellation within 48 hours.
- Your phone number (optional but helpful for urgent escalation).
- Send the email and retain a copy in a folder dedicated to Revid Ai correspondence.
- Wait for a response within 2 business days. If Revid Ai does not confirm cancellation in writing within 48 hours, send a follow-up email marked "Follow-up Cancellation Request".
- If support does not respond after 5 business days, document the non-response and prepare to escalate to your credit card issuer or KPDNHEP (see the "Escalation" section below).
Step 5: verify cancellation and monitor your next billing date
After you have cancelled online or by email, verify that Revid Ai has honoured your request.
- Log into your Revid Ai account 24 hours after cancellation.
- Navigate to Settings > Billing or Account > Subscription.
- Confirm that the page now displays:
- "Plan cancelled" or "Subscription ended".
- A message stating "Your access will end on [date]" or similar.
- No next billing date, or a statement that no future charges are scheduled.
- Monitor your credit card or bank statement on the original renewal date (e.g., if your next billing was 15 March, check your statement on 16 March).
- If a charge appears on the renewal date after you have cancelled, contact your bank immediately and inform them of the unauthorised charge. Request a chargeback under the Distance Contracts Regulations 2012.
What happens after you cancel Revid Ai
Once your cancellation takes effect, your access to Revid Ai will change according to the company's policy, which Yafee recommends you clarify with support before your final day of service.
Access and data after cancellation
In most software-as-a-service cancellations, your account is deactivated on the final day of your billing period. You will lose access to the editing tools, AI credits, voiceover library, and automation features. Revid Ai does not publicly state whether it deletes your videos and scripts immediately, retains them for 30 days, or archives them indefinitely. Consequently, you must assume that any data left in your account after cancellation may be lost. The data you exported in Step 1 becomes your only backup.
Refund entitlements
Refunds depend on when you cancel relative to your billing cycle.
| Cancellation timing | Refund entitlement |
|---|---|
| Within 10 days of first purchase (cooling-off period) | Full refund of all payments |
| After 10 days but before renewal date | No refund; you retain access until the end of your paid period |
| After renewal charge appears on your statement | Refund may be available if you cancel within 10 days of renewal; otherwise, you forfeit that month |
| Service is faulty or non-compliant with Consumer Protection Act 1999 | Full refund plus damages; escalate to KPDNHEP or your bank |
If you are entitled to a refund (for example, if you discover within 10 days that Revid Ai does not deliver the features promised, or if it continues charging after cancellation), you must request it explicitly. Cancellation alone does not trigger an automatic refund; you must file a separate refund claim with Revid Ai support or your credit card company.
Preventing future charges
After cancellation, confirm that no future charges appear on your credit card or bank account. Most subscription cancellations take effect immediately at the account level, but payment processors sometimes process recurring charges scheduled days or weeks in advance. If a charge appears after your cancellation date, contact your bank within 60 days and request a chargeback under the Distance Contracts Regulations 2012. Yafee recommends saving your cancellation confirmation email and bank statements for at least 6 months as evidence.
Common mistakes users make when cancelling Revid Ai
You are not alone if you have struggled with Revid Ai cancellation; the service's lack of published step-by-step guidance has led many Malaysian users into preventable traps. Here are the pitfalls to avoid.
Mistake 1: pausing instead of cancelling
Many software subscriptions offer a "pause" or "freeze" option that halts access for 1-3 months but leaves billing active underneath. If Revid Ai presents a pause option on its cancellation screen, do not select it unless you genuinely intend to return later. Pausing typically continues your subscription contract and your credit card remains on file. Choose "Cancel completely" or "End subscription" instead.
Mistake 2: deleting the account instead of cancelling the subscription
Some users delete their Revid Ai account, believing this will stop all charges. Account deletion and subscription cancellation are separate actions. You can delete your account only after you have cancelled the subscription. If you delete your account first, you may be unable to access your subscription settings, and Revid Ai could continue billing to your card while your account no longer exists. Always cancel the subscription before requesting account deletion.
Mistake 3: not exporting data before the cancellation effective date
Revid Ai will deactivate your account access on the day your subscription ends. If you have not downloaded your videos, scripts, and assets by that date, you risk losing them entirely. Yafee's data shows that some users have lost months of work by cancelling and then discovering their projects were not retained. Export everything in Step 1 before you proceed with Steps 2-5.
Mistake 4: failing to monitor your next billing date
TrustPilot reviews confirm that some Revid Ai users have reported being charged again after they thought they had cancelled. This occurs when the cancellation request did not reach the billing system, or when a charge scheduled in the payment processor's queue processed before the cancellation took effect. Monitor your bank statement on the original renewal date, and dispute any unauthorised charge immediately with your card issuer.
Mistake 5: not requesting a written confirmation of cancellation
If you cancel online and receive no email confirmation, you have no proof that your cancellation was processed. Always request written confirmation from [email protected] by email. A screenshot of an account page is weaker evidence than a confirmation email if you need to file a dispute later.
Pricing and plan comparison table
This table summarises Revid Ai's current pricing in Malaysia (converted to MYR at approximately 1 USD = RM4.72). Use this to assess whether your plan justifies the monthly cost before you commit to renewal.
| Plan | Monthly cost (MYR) | AI credits per month | Key features | Best for |
|---|---|---|---|---|
| Free trial | RM0 | Limited | Editing, basic voiceovers, sample projects | Testing the platform |
| Growth | RM184 | 3,000 | 100+ AI tools, 70+ languages, scripts, hooks, rewrites | Independent creators, small agencies |
| Ultra | RM939 | 12,000 | Everything in Growth + cloned voices, 10 Auto-Mode Workers, priority support | High-volume production teams |
Before your next renewal, calculate your actual credit usage. If you have used fewer than 1,000 credits in a month on the Growth plan, the cost per credit is high, and you might benefit from downgrading or cancelling. Conversely, if you consistently max out your credits, upgrading to Ultra may offer better value. Yafee recommends this cost-benefit review quarterly to ensure your plan aligns with your production needs.
If Revid Ai refuses to cancel or continues charging
If your cancellation request is ignored, or if charges continue to appear after you have cancelled, escalate your complaint formally.
Step 1: request cancellation in writing one final time
Send a formal email to [email protected] and cc the invoice email address if it differs. Use this template:
Subject: Final Cancellation Notice - [Your account email] - [Date]
Dear Revid Ai support team,
I am writing to formally request immediate cancellation of my Revid Ai subscription account ([your email]). I have already submitted a cancellation request on [date via website / email], and I have received no confirmation of cancellation. My subscription is set to renew on [date], and I explicitly instruct you not to process any charges to my credit card after [today's date].
If I receive a charge after the date of this email, I will dispute it with my bank and file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) under the Consumer Protection Act 1999 for breach of the Distance Contracts Regulations 2012. Please confirm cancellation in writing within 24 hours.
Send confirmation to [your email address].
Regards, [Your name]
Step 2: contact your credit card issuer and dispute the charge
If Revid Ai continues to charge you after cancellation, call your bank or credit card company immediately. Inform them that you have cancelled a subscription and that Revid Ai is charging you without authorisation. Request a chargeback under the Distance Contracts Regulations 2012. Provide your cancellation email or screenshot as evidence. Most banks can reverse a charge within 60 days; act quickly.
Step 3: escalate to the ministry of domestic trade and consumer affairs
If your bank disputes the charge and Revid Ai contests the chargeback, or if your card issuer refuses to help, lodge a formal complaint with KPDNHEP:
Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Block 9, Federal Government Administrative Centre
62688 Putrajaya, Malaysia
Tel: 1-800-886-800 (toll-free) or (03) 8886-8800
Website: kpdnhep.gov.my
Online complaint form: Available on the KPDNHEP website under "Complaints"
KPDNHEP can compel Revid Ai to refund you and may impose penalties if the company is found to have breached consumer law. This escalation is free and does not require a lawyer.
Checklist for cancelling Revid Ai
Use this checklist to ensure you have completed every step correctly.
| Step | Action | Completed |
|---|---|---|
| 1 | Screenshot your current plan, renewal date, and credit balance | [ ] |
| 2 | Export all videos, scripts, and brand settings from your account | [ ] |
| 3 | Download and save 3-6 months of invoices and receipts | [ ] |
| 4 | Locate the cancel button in Settings > Billing or similar path | [ ] |
| 5 | Click cancel and screenshot the confirmation page with the effective date | [ ] |
| 6 | Save the cancellation confirmation email from Revid Ai | [ ] |
| 7 | Check your bank statement on the original renewal date for unauthorised charges | [ ] |
| 8 | If a charge appears, dispute it with your credit card company within 60 days | [ ] |
Contact information for Revid Ai
Since Revid Ai does not maintain a Malaysia-specific office or mailing address, all contact must occur online or via email.
| Contact method | Details |
|---|---|
| Email support (primary) | [email protected] |
| FAQ page | revid.ai/faq |
| Pricing and billing page | revid.ai/pricing |
| Official website | revid.ai |
| Malaysia regulatory escalation | KPDNHEP - 1-800-886-800 or kpdnhep.gov.my |
Revid Ai operates as an overseas service provider, and Malaysia's Distance Contracts Regulations 2012 grant you statutory protection even though the company has no local office. Your bank, card network, and KPDNHEP can all enforce your consumer rights on your behalf across international borders.
Summary and next steps
Cancelling your Revid Ai subscription is legally straightforward if you follow the steps in this guide. You have the right to cancel after your initial 10-day cooling-off period ends, and you are protected against unfair charges or delays by Malaysian consumer law. Export your data, locate the cancel button in your account settings, confirm cancellation in writing, monitor your bank statement, and escalate to your card issuer or KPDNHEP if charges continue.
Yafee (yafee.com) has helped thousands of consumers cancel software subscriptions across Malaysia, Singapore, and beyond. Our legal guides ground every step in statute and contract law, ensuring you know your rights and move forward with confidence. If you encounter any issue with Revid Ai cancellation - whether the company ignores your request, continues charging you, or fails to explain its refund policy - Yafee recommends you save every email, screenshot, and bank statement, then escalate immediately to your credit card company or KPDNHEP. You should never be held hostage by a subscription, and Malaysian law stands firmly on your side.
