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Cancel Resumemaker Ai: Step-by-Step Guide
How to cancel Resumemaker Ai in malaysia and protect your subscription rights
What Resumemaker Ai is and why malaysian users sign up
Resumemaker Ai is a software-as-a-service platform that uses artificial intelligence to help job seekers build professional résumés and cover letters in minutes rather than hours. The service appeals to Malaysian users because it combines speed, template variety, and AI-powered content generation - all features that save time during competitive job applications.
How the service delivers value in practice
The primary offering is ResumeGenie Pro, a subscription plan priced at approximately RM47 per month (USD $9.99 converted). In exchange, you receive unlimited AI-generated résumés, unlimited cover letters, Word document export functionality, access to premium templates, and match-intensity scoring that benchmarks your CV against job descriptions.
The real-world value proposition is convenience and speed. If you are a fresh graduate or career-changer applying to multiple positions across different industries, the ability to generate tailored résumés in minutes justifies the monthly cost. However, if you only need one polished CV for a single application, the recurring subscription model may feel expensive after your first use.
Pricing structure and local currency transparency
Resumemaker Ai displays pricing primarily in USD on its public-facing website. The standard plan costs USD $9.99 per month, which converts to approximately RM47 based on current exchange rates (1 USD ≈ RM4.70). No official Malaysian Ringgit billing page has been publicly verified, so you will see the USD amount charged to your card and your bank will apply the conversion rate on the transaction date.
This lack of local pricing transparency creates friction for Malaysian consumers. You may see "RM47" in marketing materials but receive a charge in USD on your statement, leading to confusion about whether you are paying the correct amount. Yafee recommends screenshotting your billing page immediately after sign-up so you have a permanent record of the amount you agreed to pay.
| Plan name | Monthly cost | Billing currency | Key features | Best for |
|---|---|---|---|---|
| ResumeGenie Pro | USD $9.99 | USD (converted to MYR at transaction time) | Unlimited resumes, cover letters, Word export, premium templates, match scoring | Active job seekers with multiple applications |
| Free trial or basic tier | Free | N/A | Limited resume previews, basic templates (unconfirmed on public site) | One-off users or evaluation |
When you should cancel Resumemaker Ai
Cancelling a subscription is the right move if the service no longer aligns with your needs or your financial priorities have shifted. Understanding your trigger points helps you act decisively and avoid unnecessary charges.
Clear signs you should cancel immediately
You should cancel if you have stopped using the platform for more than two weeks, you have completed your job search and secured a position, or you realise the monthly cost (RM47) is unsustainable on your current budget. Additionally, if the service quality has declined - for example, if AI-generated content is repetitive or the platform has become slow - cancellation is justified.
Many Malaysian users also cancel because the sign-up process felt unclear. You may have clicked a free-trial button only to discover a few days later that the service auto-renewed and charged your card without explicit reminder notifications. Under Malaysia's Consumer Protection Act 1999, auto-renewal subscriptions must include clear pre-authorisation and simple cancellation mechanisms; if Resumemaker Ai did not provide these, you have grounds to dispute the charge.
Timing your cancellation to avoid duplicate charges
The critical detail is understanding your billing cycle. If your next charge date is 15 February 2025 and today is 10 February, cancelling immediately prevents that charge. However, if you cancel on 20 February (after the charge has already posted), you will have paid for that month and will lose access immediately or at month-end depending on the company's policy.
Consequently, before you initiate cancellation, log into your account and locate the "Next billing date" or "Renewal date" field. Take a screenshot. If the date is more than one week away, cancel now. If the charge has already posted but you did not use the service, Yafee advises proceeding to the refund section of this guide to understand your consumer protection rights.
Your legal position under malaysia's consumer protection framework
Malaysian consumer law protects your rights when dealing with digital subscriptions, and understanding that framework empowers you to cancel confidently and challenge unfair practices.
Consumer protection act 1999 and subscription auto-renewal
The Consumer Protection Act 1999 (hereinafter "the Act") is the primary legislation governing subscription services in Malaysia. Under Section 139 of the Act, suppliers must not engage in misleading or deceptive conduct. Specifically, if Resumemaker Ai's sign-up flow did not clearly disclose the auto-renewal terms, the frequency of charges, the amount, and a simple cancellation mechanism, the company may have breached your statutory rights.
Furthermore, the Act requires that any free trial or introductory offer explicitly state the terms on which the trial will convert to a paid subscription. If you were not clearly notified that a free trial would auto-convert to a RM47 monthly charge, you have grounds to dispute the charge with your bank and lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
Your right to cancel without penalty
In general, you have the right to cancel a subscription service at any time by providing written notice to the supplier. The Act does not permit suppliers to impose cancellation fees or penalty charges simply because you wish to exit the contract. Some services impose a "cancellation fee" or claim you forfeit prepaid credit; these clauses are likely unenforceable under Malaysian law unless you expressly agreed to them in clear, plain language at the time of sign-up.
Yafee's legal position is straightforward: if you cancel Resumemaker Ai, no penalty should apply. You may lose access to the platform at month-end or immediately (depending on the company's policy), but you should not be charged a termination fee.
Disputes and escalation with the MDTCA
If Resumemaker Ai refuses to cancel your subscription, charges you after you have requested cancellation, or fails to issue a refund for unauthorised or erroneous charges, you may file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA investigates consumer disputes and has the power to compel suppliers to refund consumers or cease unfair practices.
To lodge a complaint with the MDTCA, visit the National Consumer Complaints Centre (NCCC) portal at nccc.org.my or call 1-300-88-5000. Have ready: your account email, copies of all charges, screenshots of sign-up terms, and any cancellation requests you sent. The MDTCA typically responds within 30 days.
How to cancel Resumemaker Ai step by step
The cancellation process depends on whether you can access the account settings directly or must contact support. Below is the methodical procedure Yafee recommends to ensure the request is recorded and you receive confirmation.
Step 1: gather proof of your subscription before you cancel
Before you submit any cancellation request, document your current account status. Open your account on Resumemaker Ai and take screenshots of the following:
- Your account dashboard showing the active plan name (ResumeGenie Pro or other)
- The next billing date and monthly charge amount
- Your most recent payment receipt or invoice
- A bank or credit card statement showing the charge (RM47 or USD $9.99)
Save these screenshots to a folder on your computer or cloud storage. This evidence protects you in two ways: if the cancellation system fails to process, you can prove the subscription existed, and if the company disputes your cancellation request, you have a timestamped record of the terms you were charged under.
Step 2: export and download all your data before access ends
Resumemaker Ai does not publish clear terms about data retention after cancellation. Some platforms delete your drafts immediately; others retain them for 30 days. To be safe, download everything you may need:
- Export all résumé versions as Word documents (.docx files)
- Copy all cover letter text into a personal document
- Save any profile information or custom content you created
- Note down any premium templates you used so you can recreate them elsewhere if needed
Once you have completed this step, take another screenshot showing the export completion date and time. This ensures you have independent backups and cannot be harmed by unexpected data deletion.
Step 3: attempt web cancellation through your account portal
Log into your Resumemaker Ai account and navigate to the account settings or billing section. Look for menu options labelled "Account," "Subscription," "Billing," "Manage Plan," or "Cancel Subscription." Click through each until you find the cancellation flow.
- Sign in to your account at resumemakeroffer.com or the app login page
- Navigate to account or subscription settings (exact menu location varies)
- Select "Manage Plan" or "View Subscription"
- Look for a "Cancel Subscription" or "Downgrade" button
- If a retention offer appears (e.g., "Cancel and get 50% off"), click "Continue Cancellation" to proceed past it
- Confirm the cancellation on the final screen and take a screenshot of the confirmation message
- Save the confirmation number or email (if one is sent) to your records
If the cancellation completes successfully, you will receive a confirmation screen and typically an email within minutes. Check your email (including spam/promotions folders) for a cancellation confirmation from Resumemaker Ai. If no confirmation arrives within 4 hours, assume the web cancellation did not complete and proceed to Step 4.
Step 4: cancel by email if the account portal is unclear or unresponsive
If the web interface does not show a cancellation button or the cancellation process loops back without confirming, cancel by email. This creates a written record and is legally stronger than attempting to navigate an unclear interface.
- Compose a new email to the official support address: [email protected]
- Use the subject line: "Cancellation Request - Resumemaker Ai Account - [Your Email Address]"
- In the email body, include:
- Your full name and account email address
- The date you wish the cancellation to take effect (today's date or your next billing date)
- A clear statement: "I request immediate cancellation of my ResumeGenie Pro subscription. Please confirm this request within 48 hours."
- A request for a confirmation email once cancellation is processed
- Attach screenshots of your billing page showing your next charge date and amount
- Send the email via a platform that provides read receipts (Gmail, Outlook, or similar)
- Wait for a reply confirming cancellation within 48 hours
Keep the email thread open in your inbox as proof of your cancellation request. If you do not receive a reply within 48 hours, Yafee recommends sending a follow-up email or contacting your bank to dispute any subsequent charge (see the refund section below).
Step 5: verify cancellation by checking for the final charge
After you submit your cancellation request, monitor your bank or credit card account for 5-10 days. If your next billing date passes and no RM47 or USD $9.99 charge appears, your cancellation succeeded. If a charge does appear after you requested cancellation, contact your bank immediately to dispute it as unauthorised.
Yafee advises setting a phone reminder for two days before your previous "next billing date" so you remember to check your statement. Some banks notify you of charges in real-time via app or SMS; enable these notifications if you have not already.
Refund eligibility and how to recover charges
If Resumemaker Ai charged you after you requested cancellation, or if you believe the initial charge was made under misleading sign-up terms, you have refund options under Malaysian consumer law and banking rules.
Refund rights under the consumer protection act 1999
Section 114 of the Consumer Protection Act 1999 grants you a right to seek compensation if a supplier has engaged in unfair or deceptive conduct. If Resumemaker Ai auto-renewed your subscription without clear prior notification, or if the sign-up page did not conspicuously display the recurring charge and cancellation process, you are entitled to a refund of the disputed amount.
To claim a refund directly from Resumemaker Ai, send a formal cancellation and refund request email to [email protected]. Include the following:
- Your account email and full name
- The specific charge date and amount you dispute
- A brief explanation: e.g., "I was not clearly notified that this charge would recur monthly" or "I cancelled on [date] but was charged on [later date]"
- Your preferred refund method (original card or bank transfer)
- A request for a response within 7 days
If Resumemaker Ai does not refund you within 14 days, proceed to the bank dispute process (see below).
Disputing the charge with your bank
If the company refuses to refund you, your bank or credit card issuer can initiate a chargeback or dispute on your behalf. This is a formal process in which the bank investigates the charge and, if your claim is valid, recovers the funds and credits them to your account.
To dispute a charge with your bank, contact your bank's customer service line or log into your online banking portal and select "Dispute Transaction" or "Report Unauthorised Charge." Provide the following details:
- The transaction date and amount (RM47 or USD $9.99)
- The merchant name (Resumemaker Ai or Bekaie Ltd, depending on how it appears on your statement)
- Your reason: "Unauthorised recurring charge after cancellation request" or "Deceptive auto-renewal terms not clearly disclosed"
- Attached screenshots of your cancellation request email and the sign-up page
Your bank typically completes the dispute investigation within 30-60 days. If the bank agrees with your claim, the charge is reversed and the funds are returned to your account.
Escalating to the ministry of domestic trade and consumer affairs
If your bank does not rule in your favour or if you prefer a regulatory approach, lodge a complaint with the MDTCA. The MDTCA has authority to compel companies to refund consumers and issue compliance orders. Visit the National Consumer Complaints Centre at nccc.org.my or call 1-300-88-5000 (toll-free across Malaysia).
When you lodge your complaint, provide copies of your original sign-up confirmation, bank statements showing the charges, all cancellation request emails, and the bank's dispute response (if applicable). The MDTCA will contact Resumemaker Ai on your behalf and seek a refund.
What happens after your cancellation is processed
Cancellation is not instantaneous; the process unfolds over a few days, and understanding the timeline removes anxiety and helps you confirm everything is correct.
Timing of access loss after cancellation
In most cases, once you cancel, your access to the premium features (unlimited résumés, cover letters, and premium templates) ends immediately or at the end of your current billing cycle. Some companies allow you to use the service through month-end if you cancel mid-cycle; others revoke access within minutes. Resumemaker Ai's published policy on this is not fully transparent, so expect access to end within 24 hours of cancellation confirmation.
For this reason, Yafee strongly recommends exporting all your data (Step 2 above) before you submit your cancellation request. Once access ends, you may not be able to retrieve your résumés or cover letters from the platform.
Confirmation and record-keeping
You should receive a cancellation confirmation email from Resumemaker Ai within 4-24 hours of your request. This email typically includes your account name, cancellation date, and a confirmation that no further charges will be applied. Save this email permanently. You may need it as proof of cancellation if a dispute arises later.
Create a folder on your computer labelled "Resumemaker Ai Cancellation" and store the following documents in it:
- Screenshots of your sign-up confirmation
- Proof of all charges (bank or card statements)
- Cancellation request emails
- Cancellation confirmation email from Resumemaker Ai
- Screenshots of exported résumé and cover letter files
Yafee has helped thousands of consumers cancel subscriptions successfully by maintaining clear records like these. If a dispute ever arises, this documentation is your strongest defense.
Monitoring your account after cancellation
For the next three months after cancellation, check your bank statement monthly to ensure no charges reappear. Some companies inadvertently re-activate subscriptions due to system errors, and a small number engage in aggressive re-enrollment practices. If you see a charge after cancellation confirmation, dispute it immediately with your bank and send a follow-up email to support referencing your earlier cancellation confirmation number.
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward once you know the correct steps, and most consumers complete the process without complications. However, a few avoidable errors can create unnecessary delays or leave you exposed to further charges.
Not taking screenshots before you cancel
The most frequent mistake is cancelling without documenting your current subscription status first. If you do not capture the billing date, charge amount, and plan name, you lose the ability to prove you were subscribed if a dispute later arises. Take screenshots immediately - before you click "Cancel Subscription" - of your account dashboard showing the active plan and next billing date.
Assuming a retention offer means cancellation failed
Many platforms display a pop-up offer (e.g., "We do not want to lose you - get 50% off this month") when you click "Cancel." This is a retention tactic, not a sign that cancellation is impossible. If you genuinely want to cancel, ignore the offer and click "Continue with Cancellation" or "Confirm Cancellation." The offer expires within seconds, and you can proceed past it.
Cancelling through your bank without notifying the company
Some users contact their bank to cancel the subscription directly by instructing the bank to block all charges from Resumemaker Ai. While this prevents the charge, it does not formally cancel your account with the company. The company may still consider you active and send you reminder emails or attempt to charge your card via alternative payment methods. Always cancel through the company's official process first, then monitor for charges. If charges persist, then contact your bank.
Ignoring confirmation emails or failing to save them
The cancellation confirmation email from Resumemaker Ai is legally significant. It is your proof of cancellation and the date it took effect. If you delete or archive this email without saving it to an external backup, you lose access to critical evidence. Use an email-forwarding service or cloud storage to create a permanent copy of any confirmation you receive.
Frequently used cancellation contacts and escalation addresses
If standard cancellation through the platform fails, use these contact points to escalate your request and lodge formal complaints.
| Contact method | Address or details | Purpose | Expected response time |
|---|---|---|---|
| Support email (Resumemaker Ai) | [email protected] | Cancellation request and refund inquiry | 48 hours |
| Help Centre | resumemakeroffer.com/en/page/help/ | Account management and FAQ (limited) | N/A (self-service) |
| Ministry of Domestic Trade and Consumer Affairs (MDTCA) / National Consumer Complaints Centre (NCCC) | Hotline: 1-300-88-5000 (toll-free) | Website: nccc.org.my | Formal consumer complaint and dispute resolution | 30 days |
| Your bank / credit card issuer | Check your bank statement or call the number on your card | Chargeback and transaction dispute | 30-60 days |
Summary and next steps
Cancelling Resumemaker Ai is a straightforward process if you follow the step-by-step approach outlined above. Your rights are protected under Malaysia's Consumer Protection Act 1999, and if the company refuses to honour your cancellation request or charges you inappropriately, regulatory bodies and your bank stand behind you.
To summarise: (1) take screenshots of your account status before you cancel; (2) export and download all your data; (3) cancel through the account portal or by email to [email protected]; (4) confirm receipt of a cancellation confirmation email; (5) monitor your bank account for 30 days to ensure no further charges appear; and (6) if charges persist after cancellation, dispute them with your bank or lodge a complaint with the MDTCA.
Yafee recognises that subscription cancellation can feel complicated when terms are unclear, but armed with knowledge of your legal rights and a clear cancellation process, you regain control. Thousands of Malaysian consumers have successfully cancelled Resumemaker Ai and other subscriptions using this framework, and you can too. For additional guidance or if you encounter resistance, Yafee's resource library offers templates for dispute emails and detailed chargeback instructions tailored to Malaysian banking practices.