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Frequently asked questions
Cancel Planoly: The Right Way to Avoid Charges
How to cancel Planoly in the philippines without hidden charges
What is Planoly and why it matters for your decision
Planoly is a subscription-based social media planning tool that helps you schedule posts, organize content, track analytics, and manage team workflows across multiple platforms. The service operates as a web-based software platform owned by Planogram, LLC, headquartered in Austin, Texas. Unlike locally tailored apps, Planoly charges in Philippine pesos but delivers support primarily during US business hours, which creates timing challenges for users in the Philippines. If you are considering cancellation, you are making a deliberate financial decision, and Yafee exists to guide you through every step so you avoid surprise charges and understand your consumer rights under Philippine law.
How Planoly billing works and what you actually pay for
Planoly operates on a monthly or annual subscription model. You select a plan based on your scheduling volume, team size, and the number of social media accounts (called "social sets") you manage simultaneously. Higher-tier plans unlock additional team member slots, unlimited content uploads, and advanced analytics dashboards.
Your monthly subscription cost in Philippine pesos depends on which plan is currently active on your account:
| Plan tier | Monthly cost (PHP) | Key features |
|---|---|---|
| Starter | ₱1,000.00 | Basic scheduling, limited uploads, one social set |
| Growth | ₱1,700.00 | Unlimited uploads, multiple team members, multiple social sets |
| Pro | ₱2,500.00 | Advanced analytics, priority support, all Growth features |
| Annual discount | 15-20% off monthly rate | Available on all tiers if paid upfront |
Many Philippine users overpay because they subscribed to a plan that fit their business six months ago, but their operational needs have shifted. If you are now posting less frequently, managing fewer accounts, or operating with a smaller team, you are likely paying for features you no longer use.
Why cancelling Planoly requires attention to your subscription channel
This detail catches many users off guard: your cancellation method depends entirely on where you subscribed. Planoly accepts payments through three separate channels: direct web subscription at planoly.com, Apple App Store (iPhone), and Google Play (Android). If you subscribed through your mobile app, cancelling on the website alone will not stop your next charge. You must cancel inside the specific app store platform you used to sign up.
Planoly provides support via email at [email protected], Monday to Friday, 8 a.m. to 9 p.m. Eastern Standard Time. This time zone creates friction for Philippine users-EST falls late at night or early morning depending on daylight saving shifts. Planoly does not publish a dedicated Philippines support line or weekend availability, so you should plan ahead if you need assistance beyond standard cancellation steps.
Your consumer rights when cancelling in the philippines
Philippine consumer protection law grants you specific rights when cancelling subscription services.
What the consumer act of the philippines says about your cancellation rights
Your legal protection stems from Republic Act No. 7394, the Consumer Act of the Philippines. This law gives you the unconditional right to cancel subscription services without undue penalty or hidden charges. If Planoly fails to deliver the service as advertised, or if the terms were unclear at the point of purchase, you can request cancellation and potentially recover charges you have already paid.
Your legal position: Under Republic Act No. 7394, you have the right to cancel any subscription without penalty if the service fails to meet its advertised description. If Planoly charges you after you have submitted a written cancellation request, that charge is unlawful. You can dispute it with your bank, credit card issuer, or app store. If Planoly refuses to honour your cancellation or continues charging you, you have grounds to escalate a formal complaint to the Department of Trade and Industry (DTI), the Philippine government body responsible for consumer protection. The DTI will investigate at no cost to you and can compel Planoly to refund unauthorized charges.
Key consumer protections that apply to your cancellation
Republic Act No. 7394 mandates that all subscription service providers must honour cancellation requests within a reasonable timeframe-typically 7 to 14 days. You cannot be charged again once you have submitted written cancellation notice. Furthermore, if Planoly collected any annual prepayment, you are entitled to a pro-rated refund for the unused portion of your subscription (calculated from your cancellation date to your subscription renewal date).
Consequently, if you paid ₱20,000 for an annual plan and cancel after 4 months, you are entitled to a refund for the remaining 8 months, minus any usage-based deductions Planoly can justify under the terms of service. Yafee strongly recommends that you obtain written confirmation of your cancellation and your refund entitlement before you hang up or close the email thread.
Methods to cancel Planoly based on where you subscribed
Your cancellation process depends on which platform processed your payment.
Cancel through the Planoly website (web subscription)
If you subscribed at planoly.com using your email and payment card, follow these steps to cancel your account:
- Log in to your Planoly account at planoly.com using your email and password.
- Navigate to your account settings or billing dashboard-this is typically found in the user menu (top right corner) or under "Profile" or "Settings."
- Locate the "Subscription" or "Billing" section.
- Find the button labelled "Cancel subscription" or "Downgrade plan."
- Select your reason for cancellation from the dropdown menu (Planoly will ask why you are leaving).
- Confirm the cancellation. Planoly will display your cancellation effective date and any refund due.
- Take a screenshot of the cancellation confirmation page and save any confirmation email sent to your registered address.
Your subscription will remain active until the end of your current billing cycle. You will not be charged for the next billing period. If you paid annually and cancel early, Planoly will calculate your refund based on the unused portion of your subscription term.
Cancel through the apple app store (iPhone)
If you subscribed to Planoly via the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Planoly's website:
- Open the Apple App Store app on your iPhone or iPad.
- Tap the "Account" icon (profile picture) in the bottom-right corner.
- Tap "Subscriptions."
- Find and tap "Planoly" in your active subscriptions list.
- Tap "Cancel Subscription" or "Edit Subscription."
- Follow the on-screen prompts to confirm cancellation.
- Apple will display your cancellation effective date.
- Save or screenshot the confirmation for your records.
Apple will stop charging you after your current billing cycle ends. You remain entitled to access Planoly until that date. If you paid for an annual subscription and cancel early, contact Planoly's support team at [email protected] with your Apple receipt and request a pro-rated refund; Apple does not automatically issue refunds for unused subscription time, but Planoly may honour your request under Philippine consumer law.
Cancel through google play (Android)
If you subscribed to Planoly via Google Play on an Android device, cancel directly through the Google Play Store:
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Tap "Manage my subscriptions" or "Subscriptions."
- Select "Planoly" from your list of active subscriptions.
- Tap "Cancel subscription."
- Select your reason for cancellation (optional).
- Confirm the cancellation by tapping "Cancel subscription" again.
- Google Play will show your cancellation effective date.
- Screenshot or save the confirmation email sent to your Google account.
Your charges will stop after your current billing period expires. Similar to Apple, Google Play does not automatically refund unused time; however, you can request a pro-rated refund from Planoly by email if you paid annually. Include your Google Play receipt and the cancellation date in your request.
What happens after you cancel Planoly
Cancellation is complete, but your account remains active until your paid period ends.
Timeline after your cancellation request
Once you submit your cancellation request, Planoly will stop all future charges immediately. You retain full access to your account until your current billing cycle concludes. If you subscribed on the 15th of the month and cancel on the 20th, you can use Planoly until the 15th of the following month at no additional cost. On the 16th of the following month, your access will be revoked unless you resubscribe.
Export your data before access expires
Before your access ends, export all your scheduled posts, content calendars, analytics reports, and team workflows. Planoly typically allows you to download your data or export to CSV format from your account settings. Yafee recommends you complete this step within 48 hours of cancellation to avoid losing important information. If Planoly's export function is unavailable, contact [email protected] and request a data export; under Philippine data protection principles, they are obligated to provide this.
Refund timeline and how to claim it
If you paid annually and cancel early, Planoly calculates your refund as follows: (Annual subscription cost) × (Unused months / 12 months). For example, if you paid ₱15,000 for a year and cancel after 4 months, your refund is ₱15,000 × (8 / 12) = ₱10,000. Planoly will process refunds to your original payment method within 7 to 14 business days. If you do not receive your refund after 14 days, contact [email protected] with your receipt and cancellation date, then escalate to your bank or payment provider if Planoly does not respond within 5 business days.
Refunds, pro-ration, and what to expect from Planoly
Understanding Planoly's refund policy protects you from losing money.
When Planoly issues refunds automatically
Planoly issues automatic refunds only if you cancel a web subscription before the end of your first full billing cycle (the "cooling-off" period). For most subscriptions, this window is 7 to 14 days from purchase. If you cancel within this period, Planoly will refund 100% of your payment. After this window closes, refunds are pro-rated-you receive a refund only for the unused portion of your prepaid term.
Pro-ration calculation for annual prepayments
If you paid annually and cancel after 6 months, Planoly divides your annual cost by 12, multiplies by the number of unused months, and issues that amount. Yafee recommends you verify this calculation yourself before accepting it. Example: Annual Pro plan at ₱30,000 per year = ₱2,500 per month. Cancel after 6 months = 6 unused months × ₱2,500 = ₱15,000 refund due.
Refunds through app stores
If you subscribed through Apple App Store or Google Play, your refund request goes to Apple or Google, not directly to Planoly. Apple processes refunds within 5 to 30 days; Google processes within 5 to 7 business days. Both stores honour refund requests if you cancel within your first billing cycle. After that, contact Planoly directly at [email protected] and request a courtesy refund with your app store receipt; Planoly may accommodate this under Philippine consumer protection law.
Pricing breakdown and whether you should cancel
Before you cancel, confirm that your current plan genuinely no longer fits your needs.
Full pricing comparison and annual savings
| Plan | Monthly (PHP) | Annual upfront (PHP) | Annual savings | Best for |
|---|---|---|---|---|
| Starter | ₱1,000 | ₱10,200 | ₱1,800 (15%) | Solo creators, one account |
| Growth | ₱1,700 | ₱17,340 | ₱3,060 (15%) | Small teams, 2-3 accounts |
| Pro | ₱2,500 | ₱25,500 | ₱4,500 (15%) | Agencies, multiple teams |
Reasons to cancel and alternatives
You should cancel if you: are posting less than once per week, manage only one social media account, do not use team features, or have migrated to a competitor like Later, Buffer, or Hootsuite. You should reconsider cancellation if you: plan to resume active posting, manage multiple accounts seasonally, or use Planoly's analytics to guide your content strategy.
Before you cancel, log into your Planoly account and check your usage over the last 90 days. If you have not logged in within 30 days, cancellation is the right call. If you are active but struggling with the cost, contact [email protected] and request a discount or downgrade to a lower plan rather than cancel entirely. Planoly sometimes offers promotional rates for long-term subscribers or smaller plans.
Common mistakes people make when cancelling Planoly
Cancellation is straightforward once you understand the rules, but several traps catch subscribers off guard.
Mistake one: cancelling on the website only if you subscribed through an app
The single most common error is cancelling your Planoly account online at planoly.com while your subscription remains active through Apple App Store or Google Play. Your account closes, but your app store subscription continues charging. You wake up to an unexpected charge 30 days later with no active account to use. Fix this by cancelling through the exact platform you used to subscribe-web, Apple, or Google only.
Mistake two: not capturing proof of cancellation
Many users click "Cancel" and assume the job is done. If a charge appears after cancellation, you need written proof that you cancelled. Screenshot your cancellation confirmation page, save all confirmation emails, and note the exact date and time you cancelled. Yafee recommends you keep these records for at least 6 months. If Planoly disputes your cancellation later, your proof becomes evidence in your dispute with your bank or app store.
Mistake three: forgetting to export your data
Your scheduled posts, content calendars, and analytics disappear 30 days after cancellation. If you plan to resume social media scheduling with a different tool, export everything before your access ends. Planoly's export function is usually in Settings > Data or Account > Download My Data. If you wait until after your access is revoked, Planoly may refuse to retrieve your data, and you have limited recourse under consumer law to recover it.
Mistake four: ignoring pro-ration on annual plans
If you paid ₱25,500 annually and cancel after 3 months, you are entitled to a ₱19,125 refund (9 months unused). Many users do not request this refund and lose the money. Always ask Planoly for your pro-rated refund in writing, even if you cancelled outside the cooling-off window. If they refuse, escalate to the DTI or your payment provider.
Step-by-step checklist before and after cancellation
Use this checklist to ensure you cancel without losing money or access to your data.
Pre-cancellation checklist
- Log into your Planoly account and confirm your current plan tier and billing date.
- Check your last invoice to verify the exact amount charged and payment method used.
- Determine where you subscribed: planoly.com, Apple App Store, or Google Play.
- Export all your scheduled posts, content calendars, and team workflows to CSV or PDF format.
- Take screenshots of your analytics dashboard if you want to preserve historical data.
- Confirm your refund eligibility: did you pay monthly or annually? When does your next billing date fall?
- Write down your cancellation reason and expected refund amount (if applicable).
Post-cancellation checklist
- Screenshot the cancellation confirmation page immediately.
- Save the confirmation email Planoly sends to your registered address.
- Verify that no charge appears on your bank statement or credit card on your next billing date.
- If you subscribed through an app store, confirm the subscription status shows "Cancelled" or "Expires on [date]."
- Check your email for refund notification from Planoly or your payment provider within 14 business days.
- If no refund appears, contact [email protected] with your receipt and cancellation date.
- If Planoly does not respond within 5 business days, dispute the charge with your bank or card issuer.
Why planoly's terms matter and what to watch for
Planoly's terms of service contain clauses that affect your cancellation rights.
Auto-renewal and the cooling-off period
Planoly operates under an auto-renewal model: your subscription automatically renews on your billing date unless you cancel before that date. Philippine consumer protection law entitles you to a 7 to 14-day cooling-off period after purchase, during which you can cancel for a full refund. After this window, refunds are pro-rated. Planoly's terms state they honour this legal requirement, but you must act quickly-do not delay cancellation.
Account deletion versus subscription cancellation
Cancelling your subscription and deleting your account are two separate actions. You can cancel your subscription and keep your account active (with limited access) to review old data. You can also delete your account entirely, which wipes all data permanently. Yafee advises you to cancel your subscription first, wait for your refund to process, and only then delete your account if you no longer need the data.
Contact Planoly directly if issues arise
If you encounter problems during cancellation, use these contact methods in order of effectiveness.
Planoly support contact details
Email: [email protected] (response time: 2 to 5 business days, Monday to Friday EST)
Headquarters address: Planogram, LLC, 3636 Executive Center Drive, Suite 150, Austin, TX 78731, United States. This address is also the correct postal address for formal written complaints under Philippine consumer law.
When to escalate: If Planoly does not respond to your support email within 5 business days, send a formal letter to their Austin address via registered mail or courier. Include your account email, subscription plan, cancellation date, and your request (cancellation confirmation, refund calculation, or dispute resolution). Keep a copy for your records.
Philippines escalation pathway if Planoly refuses to cooperate
If Planoly ignores your cancellation request or refuses to refund your pro-rated amount, file a complaint with the Department of Trade and Industry (DTI) Philippines. The DTI has authority over foreign service providers operating in the Philippines and will investigate for free. Visit dti.gov.ph or contact your regional DTI office. Provide your account details, payment evidence, cancellation request, and Planoly's response (or non-response). The DTI can compel Planoly to refund your money.
Summary and your next step with yafee
Cancelling Planoly requires three critical actions: identify your subscription platform (web, Apple, or Google), cancel through that exact platform, and capture proof of cancellation. You are entitled to a full refund if you cancel within your first 7 to 14 days; after that, you receive a pro-rated refund for unused months on annual plans. If Planoly fails to honour your cancellation or refuses your refund, Republic Act No. 7394 gives you the right to escalate to the DTI at no cost.
Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions without losing money or access to their data. Our guides break down contract law into actionable steps so you keep control of your finances. If you encounter any resistance from Planoly after following these steps, return to this guide, use our escalation framework, and know that Philippine consumer law is on your side. Yafee exists to make sure you cancel with confidence and recover every peso you are owed.