Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Placeit, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Placeit in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Placeit
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Placeit subscription with zero hassle
1
Fill in the form
Give us your details and those of your Placeit subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Placeit. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Placeit refuses your cancellation.
Frequently asked questions
Cancel Placeit: Step-by-Step Guide
How to cancel Placeit in malaysia and stop recurring billing
What Placeit is and why users cancel
Placeit by Envato is a subscription-based design platform offering unlimited access to mockups, logo makers, video templates, and graphics assets for small business owners, sellers, and marketers across Malaysia. The service operates on recurring monthly or annual billing, and many Malaysian users find themselves wanting to cancel after discovering hidden costs, underutilised features, or budget constraints.
Understanding placeit's subscription model
Placeit functions as a Software-as-a-Service (SaaS) product under Envato Pty Ltd, an Australian company. The service charges subscribers in either monthly or annual cycles, with a 7-day free trial offered to new users. After the trial expires, your account converts automatically to a paid plan unless you cancel before the trial ends. The subscription renews on the same date each month or year, and continues indefinitely until you actively cancel.
Pricing for Malaysian users typically ranges from RM69 to RM71 per month, or RM419 to RM423 annually. However, the exact amount depends on your account setup, currency conversion rates, and any promotional rates you may have received at signup. Billing continues automatically unless you complete the cancellation process within your account before your next renewal date.
Common reasons malaysian users want to cancel
Users frequently cite unexpected card charges, forgetting about the free trial conversion, or discovering that the design templates do not meet their needs as reasons for cancellation. Others sign up during promotional periods and then realise the ongoing cost does not justify their usage. Additionally, some subscribers prefer alternative design tools or have moved to in-house design solutions. Whatever your reason, Yafee understands that cancelling promptly is essential to avoid unwanted charges on your card statement.
Pricing and billing breakdown for malaysia
Malaysian subscribers pay in local currency or foreign currency depending on their payment method and account setup. Below is a breakdown of typical Placeit pricing.
| Plan type | Billing frequency | Estimated cost (MYR) | Renewal cycle |
|---|---|---|---|
| Monthly subscription | Monthly | RM69-RM71 | Same date each month |
| Annual subscription | Once per year | RM419-RM423 | Same date each year |
| Free trial (new users) | One-time | RM0 | 7 days, then auto-converts to paid plan |
Always check your Placeit account dashboard or your credit card statement to confirm your exact renewal date and the amount charged. Prices may vary based on promotions, exchange rates, or bundled offers.
Your consumer rights under malaysian law
As a Malaysian consumer, you have legal protections when cancelling a subscription service. Your rights are grounded in the Consumer Protection Act 1999 (Act 599), which requires businesses operating in Malaysia to provide clear terms, transparent billing, and accessible cancellation methods.
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 mandates that all subscription services must supply you with accurate information about pricing, billing cycles, and cancellation procedures before you pay. Furthermore, you have the right to cancel without undue delay or financial penalty if the cancellation mechanism is made accessible to you. Envato, as the operator of Placeit, must honour cancellation requests submitted through the channels they publicly advertise.
If Placeit continues to charge your card after you have successfully cancelled, or if they obstruct your cancellation attempt, you may lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or escalate the matter to the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer protection across Malaysia.
Your legal position when cancelling Placeit
Your legal position: You have the statutory right to cancel your Placeit subscription at any time. Envato must stop all charges once you have submitted a valid cancellation request through an official channel (their website, email, or in-app settings). You do not need to provide a reason for cancellation. If you cancel before your next renewal date, no further charges should appear on your card. Should Placeit bill you after a confirmed cancellation, you may dispute the transaction with your bank or credit card issuer under the Consumer Protection Act 1999 and request a refund. Yafee advises keeping all cancellation confirmations and screenshots as evidence of your request.
How to cancel Placeit on the website
Cancellation through the Placeit website is the most direct and auditable method, and it is the primary channel recommended by Envato. Follow these steps carefully to ensure your subscription ends before the next billing date.
Step 1: log in to your Placeit account
Open your web browser and navigate to placeit.net. Click "Sign In" or "Log In" in the top right corner. Enter the email address and password associated with your Placeit account. If you have forgotten your password, click "Forgot Password" and follow the email recovery steps. Ensure you log in using the same email address linked to your subscription.
Step 2: navigate to account settings
Once logged in, look for your profile icon or account menu, typically located in the top right corner of the page. Click on it and select "Account Settings" or "My Account" from the dropdown menu. This opens your account management dashboard where all subscription and billing information is stored.
Step 3: locate the subscription cancellation option
In your account settings, scroll down to find a section labeled "Subscription", "Billing", "Plan", or "Current Plan". You should see your current plan type, the next billing date, and a button or link that says "Cancel Subscription" or "Change Plan". Click on this option.
Step 4: review the cancellation warnings and confirm
Placeit may display retention offers, discount codes, or warnings about losing access to your designs. Read these carefully but proceed if you have decided to cancel. You may see prompts asking why you are leaving; these are optional. Continue clicking "Cancel" or "Confirm Cancellation" until you receive a final confirmation message on screen.
Step 5: verify cancellation and take screenshots
Once the process completes, your account dashboard should show that your subscription is "Cancelled" or "Inactive". The page may display your cancellation date and a confirmation that no further charges will occur. Screenshot this confirmation page immediately. Additionally, check your email for a cancellation confirmation message from Placeit support. Save both the screen capture and the email for your records.
Step 6: confirm no charges appear after cancellation
Wait 3 to 5 business days, then review your bank statement or credit card activity. No further Placeit charges should appear after your cancellation date. If a charge does appear after cancellation, contact Placeit support at [email protected] with your cancellation confirmation as evidence and request an immediate refund.
How to cancel Placeit if you subscribed through the app store or google play
If you signed up for Placeit through Apple's App Store or Google Play Store, you must cancel within those platforms, not through the Placeit website. Cancelling in the wrong location will not stop the charges.
Cancelling Placeit on apple app store (iOS)
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find and tap "Placeit" in the list of active subscriptions.
- Tap "Cancel Subscription" and confirm.
- You should see a cancellation confirmation message stating your subscription will end on a specific date.
- Screenshot the confirmation and wait for Apple to send a cancellation email to your registered Apple ID email address.
Cancelling Placeit on google play store (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage my subscriptions" or "Payments and subscriptions".
- Tap "Subscriptions" and find "Placeit" in the list.
- Tap "Cancel subscription".
- Read the cancellation notice and confirm your choice.
- Google Play will display the cancellation date and send a confirmation to your registered Google account email.
- Screenshot the confirmation for your records.
Important: If you subscribed through the App Store or Google Play, cancelling through the Placeit website will not prevent charges. You must cancel through the app store itself. Yafee recommends cancelling through both channels if you are unsure which platform handled your original signup.
Refunds and what to expect after cancellation
Placeit's refund policy depends on whether you cancel during your free trial or after your first payment. Understanding the timeline and your options is essential to protect your money.
Refunds for cancellations during the free trial
If you cancel Placeit within the 7-day free trial period, before any payment is deducted, no refund is necessary because you have not been charged. Your account simply expires at the end of day 7 if you do not confirm a payment method. Verify your cancellation date in your account settings to ensure you acted before the trial converted to a paid plan.
Refunds after you have been charged
If Placeit has already charged your card before you cancelled, a refund depends on Placeit's stated policy and the number of days elapsed since the charge. Generally, Placeit does not offer refunds for partial months or unused services once billing has occurred. However, you may be eligible for a refund in the following circumstances:
- You cancelled within 14 days of the first charge and did not use the service substantially.
- Placeit continued to charge you after you submitted a valid cancellation request.
- Your payment was processed in error (duplicate charge, unauthorized charge, or technical fault).
- You are exercising your right to cancel under the Consumer Protection Act 1999.
To request a refund, contact Placeit support at [email protected] with the following information:
- Your Placeit account email address.
- The date and amount of the charge you are disputing.
- Your cancellation confirmation screenshot or email.
- A clear explanation of why you believe a refund is warranted.
Placeit typically responds within 5 to 7 business days. If they deny your refund request and you believe the denial violates the Consumer Protection Act 1999, you may escalate the complaint to the FMCA or dispute the charge directly with your bank.
What happens to your designs after cancellation
Placeit retains your user data and any designs or mockups you created for 30 days after cancellation. During this period, you may re-activate your account and recover your files. After 30 days, Placeit deletes your data and designs permanently. Therefore, before you cancel, download all mockups, logos, videos, and finished files that you may need in the future. Yafee emphasizes that once deleted, these files cannot be recovered, so save them immediately.
Timeline and things to watch out for
Cancelling Placeit at the wrong time or using the wrong method can lead to unexpected charges and frustration. Understanding the timing and common pitfalls protects you.
Critical dates to track
Your Placeit renewal date is the single most important date to remember. This is the day your subscription renews and you are charged again. You must cancel at least 1 day before this date to prevent the next charge. For example, if your renewal date is the 15th of each month, cancel by the 14th. Check your account settings now to find this date and mark it in your calendar. Placeit will email you a billing reminder 3 to 5 days before renewal, so use that email as a reminder to cancel if you have not done so already.
Common mistakes that lead to unwanted charges
Cancelling in the wrong location is the most frequent error; if you subscribed via the App Store, cancelling only on the Placeit website will not stop App Store charges. Similarly, some users cancel their plan but forget to verify the cancellation in their account, only to find they were still billed because the request did not go through. Others download their designs but fail to save them securely before cancelling, resulting in permanent loss of files. Additionally, closing your browser window immediately after clicking "Cancel" without waiting for the confirmation page can leave the cancellation incomplete. Always wait for a confirmation message and screenshot it before assuming you are done.
What to do if you are charged after cancellation
If a charge appears on your card after you cancelled, do not panic. First, log in to your Placeit account and verify that the cancellation status shows "Cancelled" or "Inactive". Then, contact Placeit support at [email protected] with your cancellation confirmation as proof. Request an immediate refund of the erroneous charge. Provide your credit card statement showing the charge date and amount. If Placeit does not refund you within 7 business days, contact your bank or credit card issuer and dispute the transaction, citing unauthorized charges after cancellation. Your bank can reverse the charge and initiate a chargeback if necessary.
How to contact Placeit if cancellation fails
If you have attempted to cancel Placeit through the website or app and the subscription continues to renew, or if you receive error messages during cancellation, escalate your request through official channels.
Official cancellation contact methods
According to Placeit's Terms of Use, the official cancellation contact address is:
- Email: [email protected]
- Postal address: PO Box 16122, Collins Street West, Melbourne Victoria 8007, Australia
- Registered office: Level 7, 180 Flinders Street, Melbourne Victoria 3000, Australia
Send an email to [email protected] with the subject line "Cancellation Request" and include your Placeit account email, the date you submitted your cancellation request through the website, screenshots of your account showing cancellation status, and your next renewal date. Request written confirmation of cancellation and an explanation if the subscription is still active. Placeit support typically responds within 3 to 5 business days.
Escalation if Placeit does not respond
If Placeit support does not respond within 5 business days, or if they refuse to cancel your account after you have submitted multiple valid requests, lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) at www.fmca.org.my or call their hotline. You may also file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) at www.kpdnhep.gov.my. Provide copies of all cancellation requests, screenshots, email responses, and evidence of unauthorised charges. These agencies have the authority to investigate non-compliant merchants and compel refunds.
Pre-cancellation checklist
Complete this checklist before you click the cancel button to ensure you do not lose important data or miss critical steps.
| Task | Status | Notes |
|---|---|---|
| Verify your next renewal date | Confirm date from Account Settings | Cancel at least 1 day before this date |
| Identify your billing channel | Website, App Store, or Google Play? | Must cancel from the same channel |
| Download all designs and files | Complete before cancelling | Data is deleted 30 days after cancellation |
| Take screenshots of your plan and renewal date | Save 3 images for proof | Use as evidence if disputes arise |
| Check your current card statement | Confirm the last Placeit charge | Needed for refund disputes |
| Submit cancellation request | Website or app settings | Screenshot the confirmation |
Comparing Placeit to alternative design tools
If you are cancelling Placeit because it does not meet your needs, consider these alternative platforms popular with Malaysian users and small businesses.
| Tool | Pricing (approx. MYR/month) | Best for | Cancellation ease |
|---|---|---|---|
| Canva | RM60-RM120 | Social media graphics and templates | Simple (web-based) |
| Adobe Creative Cloud | RM139-RM360 | Professional design and photo editing | Straightforward (account settings) |
| Figma | Free-RM240 | UI/UX design and collaboration | Simple (team settings) |
| PiktoChart | RM90-RM180 | Infographics and data visualization | Standard (account menu) |
| Fotor | RM50-RM100 | Photo editing and collages | Easy (online account) |
Each tool has its own cancellation process and refund terms. Research them thoroughly before switching to avoid repeating the same cancellation frustration. Yafee can help you understand cancellation procedures for other services as well.
Summary and next steps
Cancelling Placeit in Malaysia is straightforward when you follow the correct procedure: verify your renewal date, identify your billing channel, download your designs, and submit a cancellation request through the same platform where you signed up. Under the Consumer Protection Act 1999, you have the legal right to cancel at any time, and Envato must honour your request without undue delay or penalty. If you are charged after cancellation, request a refund from [email protected], and escalate to the FMCA or KPDNHEP if Placeit refuses.
Take screenshots of all cancellation confirmations, monitor your bank statement for 5 days after cancellation, and keep your confirmation email as proof. If you cannot find the cancellation button on the website, use the contact methods listed above to request manual cancellation. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by staying organised, documenting every step, and knowing their rights under Malaysian consumer law. Start your cancellation now, and you will avoid the next renewal charge entirely.