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Frequently asked questions
Cancel Placeit: The Right Way
How to cancel Placeit and stop monthly charges for unused templates
What Placeit is and why cancellation matters
Placeit is an online design platform that provides access to thousands of mockups, templates, logos, and video assets for creative professionals and small business owners. You can subscribe through the web platform at placeit.net or download the iOS app, with most plans offering unlimited downloads once payment clears.
If your creative needs have changed, you've found a more affordable alternative, or your project has ended, cancelling your subscription stops recurring charges immediately. The process varies depending on whether you subscribed through Apple's App Store, Placeit's website directly, or both platforms simultaneously.
Yafee specialises in helping Canadian consumers navigate subscription cancellations with clarity and legal confidence. This guide walks you through every cancellation method, your consumer rights under Canadian law, and the steps required to ensure charges stop.
Common reasons people cancel Placeit
Most subscribers cancel because their project concluded and ongoing unlimited access no longer justifies the monthly expense. Others discover the template library doesn't align with their design workflow, find competing services offer better value, or realise they only need occasional access rather than a full monthly plan.
Whatever your reason, understanding your cancellation options and legal protections ensures you regain control of your subscription without delays or unexpected charges.
Placeit pricing and billing in canada
Before you cancel, review what you currently pay and which billing method you use, as this determines your cancellation steps and potential refund eligibility.
| Plan type | Price (CAD) | Billing cycle | Access method |
|---|---|---|---|
| Unlimited monthly (iOS app) | $19.99 | Monthly | iPhone or iPad via App Store |
| Unlimited monthly (web) | $17.99 | Monthly | Browser at placeit.net |
| Unlimited annual (web) | $107.65 | Annual (paid upfront) | Browser at placeit.net |
| Free plan | $0 | Ongoing | Limited templates, watermarked downloads |
If you subscribed through iOS, you pay the highest rate of $19.99 monthly. If you chose annual billing via the web platform, you paid the full $107.65 upfront, which affects your refund window. Yafee recommends noting your next billing date and plan type before initiating cancellation.
Your consumer rights in canada before cancelling
Canadian federal and provincial laws establish clear protections for online subscription services, ensuring you know exactly what you are paying and how to cancel without unnecessary barriers.
Consumer protection laws that apply to Placeit subscriptions
Under the Competition Act (federal) and provincial consumer protection legislation such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act, companies must disclose subscription terms clearly before you pay. They must also provide a cancellation method that is at least as easy as the original signup process.
If Placeit makes cancellation deliberately difficult, charges you without explicit consent, or ignores your cancellation request, you can file a formal complaint with your provincial consumer protection office or escalate to the Competition Bureau of Canada. Yafee advises keeping detailed records of all cancellation attempts, including screenshots, support email replies, and billing statements, in case you need to pursue a formal dispute.
Your legal position regarding refunds and chargebacks
Refunds are not guaranteed, but your entitlements depend on timing and the applicable refund policy. If you paid through the Apple App Store, Apple processes refunds according to its own policy (typically within 14 days of purchase). If you paid Placeit directly, the company assesses refund requests case-by-case. However, you retain the right to dispute any charge with your bank or credit card company if the service was not delivered as promised or if the company failed to honour a cancellation request within a reasonable timeframe.
Most Canadian credit card companies and banks allow disputes within 90 to 120 days of the charge. Document every communication with Placeit about your cancellation to strengthen your position if a dispute becomes necessary.
How to cancel Placeit on iOS via the app store
If you subscribed through Apple's App Store on your iPhone or iPad, follow these steps to stop automatic renewal charges immediately.
Step 1: open the settings app on your device
Launch the Settings application on your iPhone or iPad. This is the standard device settings app, not an in-app settings menu within Placeit.
Step 2: access your apple ID account settings
- Tap your Apple ID name or photo at the top of the Settings menu.
- Select Subscriptions from the list of options.
Step 3: find and manage the Placeit subscription
- Browse the list of active subscriptions and select Placeit.
- Tap Cancel Subscription or Edit Subscription at the bottom of the screen.
- Confirm the cancellation by selecting Confirm when prompted.
Apple stops charging you immediately after you confirm. Your access continues until the end of your current billing period, after which the subscription terminates.
Step 4: verify cancellation via apple
Return to Settings, tap your Apple ID, and open Subscriptions again. Placeit should no longer appear in your active subscriptions list, or should display "Expires on [date]" with no renewal scheduled. This confirms your cancellation is processed.
How to cancel Placeit directly through the website
If you subscribed via placeit.net using your email and payment method, cancel through the web platform using these steps.
Step 1: log in to your Placeit account
- Visit placeit.net in your web browser.
- Click Sign In in the top right corner.
- Enter your email address and password, then click Log In.
Step 2: navigate to your account settings and billing
- Click your profile icon or name in the top right corner.
- Select Account Settings or Billing from the dropdown menu.
- Look for a section labelled Subscriptions, Billing Plans, or My Plans.
Step 3: initiate subscription cancellation
- Locate your active subscription and click Cancel Subscription or Manage Subscription.
- Review any exit survey or reason prompt Placeit may display.
- Confirm cancellation by clicking the final Cancel button.
Placeit should display a confirmation message with your cancellation effective date. Your access continues until the end of your current billing cycle.
Step 4: save your cancellation confirmation
Take a screenshot of the confirmation page or check your email for a cancellation receipt. Yafee recommends saving this documentation in case billing disputes arise later.
What happens after you cancel Placeit
Cancellation takes effect immediately, but your account access and billing timeline depend on when you initiated the cancellation.
Access during the final billing period
If you cancel before your next billing date, you retain full access to all Placeit features and downloads until that date arrives. The company cannot charge you again once your current billing cycle ends.
Refunds for annual subscriptions
If you subscribed to Placeit's annual plan and paid $107.65 upfront, refund eligibility depends on Placeit's stated policy and how long you have used the service. Most software-as-a-service companies in Canada honour refunds within 14 to 30 days of purchase if you have made minimal use. Beyond that window, refunds are discretionary.
Contact Placeit's support team with your order number and a clear refund request if you believe you qualify. If the company denies your request unreasonably, file a chargeback with your credit card company or bank, citing non-delivery of promised service or breach of contract.
Downgrade to the free plan instead of cancelling
Placeit offers a free plan with limited templates and watermarked downloads. If you might return to design work occasionally, downgrading instead of cancelling preserves your account and design history without ongoing charges. You can resubscribe at any time if your needs change.
Potential pitfalls when cancelling Placeit
Cancellation is usually straightforward, but staying alert to these common mistakes ensures your charges stop cleanly and you do not experience surprise billing.
Forgetting to cancel on both platforms
If you subscribed through both the iOS app and the website, you must cancel both subscriptions separately. Cancelling one does not affect the other. Check your Apple App Store subscriptions and your Placeit account independently to confirm both are inactive.
Confusing cancellation with account deletion
Cancelling your subscription stops recurring charges but does not delete your account or design history. Your profile, projects, and saved templates remain in the system until you explicitly request account deletion. If you want Placeit to erase your personal data, contact support and request account deletion in writing.
Missing the confirmation or receiving duplicate charges
After cancellation, watch your bank or credit card statement for the next 1-2 billing cycles to confirm no further charges appear. If Placeit charges you after you have cancelled, document the date and amount, then contact your bank immediately to dispute the transaction. Yafee advises keeping your cancellation confirmation screenshot and any support emails as evidence of your cancellation request.
Common questions about Placeit cancellation
Can i cancel in the middle of my billing cycle?
Yes. You can cancel at any time. Your access continues until the end of your current billing period, and the company cannot charge you again after that date.
What if Placeit refuses to let me cancel?
Under Canadian consumer protection law, companies must provide a cancellation method that is at least as convenient as signup. If Placeit blocks or delays your cancellation, file a complaint with the Competition Bureau of Canada or your provincial consumer protection office. Yafee recommends documenting all attempts and responses.
Will i lose my designs after cancellation?
Cancellation does not immediately delete your designs or account. Your projects remain accessible if you log in later, though you lose the ability to download new assets or export high-resolution files. You can resubscribe to regain those features if needed.
How to request a refund if Placeit continues charging you
If charges appear after cancellation, take immediate action to halt unauthorized payments and recover your money.
Step 1: contact Placeit support directly
- Log in to placeit.net or visit their support centre.
- Submit a request stating the date you cancelled and the unexpected charges.
- Attach your cancellation confirmation screenshot.
- Request a full refund of all post-cancellation charges within 5 business days.
Step 2: file a chargeback with your bank or credit card company
If Placeit does not respond within 7 business days, contact your bank or credit card company. Explain that you cancelled the subscription but were charged anyway. Most Canadian financial institutions process chargeback disputes within 30 to 60 days and can reverse unauthorized charges.
Step 3: escalate to regulatory authorities if necessary
If your bank denies the chargeback or Placeit ignores your refund request, file a formal complaint with the Competition Bureau of Canada (www.canada.ca/competitionbureau) or your provincial consumer protection office. Include all documentation: cancellation screenshots, emails from support, bank statements, and chargeback details.
Key steps to ensure cancellation success
Before you cancel, complete this checklist to protect yourself and confirm your subscription will terminate cleanly.
| Action | Why it matters |
|---|---|
| Note your next billing date | Cancels take effect at the end of your billing cycle; knowing this date prevents confusion about final access |
| Check both iOS and web accounts | Dual subscriptions require two separate cancellations; missing one means continued charges |
| Screenshot your cancellation confirmation | Proof of cancellation protects you if disputes or unauthorized charges arise later |
| Monitor your next billing statement | Confirms charges have stopped; alerts you immediately if an error occurs |
| Save all support correspondence | Required evidence if you file a chargeback or regulatory complaint |
When to contact Placeit support versus pursuing a dispute
If issues arise after cancellation, knowing whether to negotiate directly or escalate saves time and strengthens your legal position.
Contact support directly if:
- You cancelled but received one unexpected charge (likely a processing delay).
- You want to request a refund for a pro-rata portion of an annual subscription.
- You need confirmation that your cancellation processed successfully.
File a chargeback or regulatory complaint if:
- Placeit ignores your refund request for more than 7 business days.
- You receive multiple charges after cancellation confirmation.
- Placeit's support team refuses to acknowledge your cancellation or cancellation confirmation email.
Yafee emphasises that Canadian consumer protection law places the burden on the company to prove they had your permission to charge you. If you have documented cancellation and continued charges appear, the presumption favours you in any dispute.
Final summary and next steps
Cancelling Placeit is straightforward once you identify which platform (iOS or web) you subscribed through and follow the correct steps. Your cancellation takes effect at the end of your current billing cycle, after which no further charges occur.
If you subscribed through both the App Store and the website, cancel both accounts separately. Save your cancellation confirmations and monitor your billing statements for the next 1-2 cycles. If unexpected charges appear, contact Placeit support immediately, and if they do not respond within a week, file a chargeback with your bank.
You are protected under the Competition Act and your provincial consumer protection laws, which require Placeit to honour cancellation requests and refund unauthorized charges. Document all communications in case you need to escalate to the Competition Bureau of Canada or your provincial consumer protection office.
Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their rights when companies fail to honour cancellation requests. Whether you need guidance on this cancellation or have other subscription questions, Yafee provides clear, legally grounded advice every step of the way. Visit yafee.com today to explore your cancellation options with confidence and protect your finances from recurring charges you no longer need.