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Frequently asked questions
Cancel Perfect Cv: The Right Way
How to cancel Perfect Cv in malaysia: your complete legal guide
What is Perfect Cv and why cancellation matters
Perfect Cv is a resume-writing and CV-formatting service that markets itself to job seekers in Malaysia who want a professionally polished application document fast. The service operates through the Malaysia-specific domain perfectcv.my, charging customers a one-time fee in Malaysian Ringgit (RM) to prepare, format, and optimise their CVs for applicant tracking systems (ATS).
The reason cancellation becomes relevant is that many users are unclear whether they have purchased a one-time CV document or enrolled in a recurring subscription. This confusion is not your fault: the published terms and conditions lack transparent documentation of the cancellation process itself. At Yafee, we have reviewed the available policy documents and can confirm that the service does present itself as a one-time payment model, not an auto-renewing subscription. However, clarity on how you actually cancel your access or request a refund is sparse.
Pricing structure in malaysia
Perfect Cv advertises two main packages for Malaysian users:
| Package | Price (MYR) | What is included | Typical use case |
|---|---|---|---|
| Entry | RM99.00 | Basic CV formatting and content review | Fresh graduates and early-career professionals |
| Medium | RM169.00 | Keyword optimisation, ATS-friendly formatting, 2-hour turnaround | Experienced professionals seeking competitive advantage |
Both packages are presented as one-time payments. You do not commit to a monthly or annual subscription. Nevertheless, the absence of a clear cancellation button in the account dashboard means that when you want to stop using the service or recover your money, the route is not self-evident.
How the service operates in practice
When you sign up to Perfect Cv, you provide your details, upload your existing CV or provide your work history, and the service then formats and optimises your document. The turnaround time depends on your package: the Medium tier promises completion within 2 hours. Once your CV is ready, you download it as a PDF or editable file. After that, there is no ongoing relationship unless you choose to use the service again.
The confusion arises because the account interface does not clearly display a "Subscription" section or a prominent "Cancel" button. This is a documentation gap, not necessarily evidence of a hidden subscription. However, Yafee recommends treating your cancellation request as urgent if you have any doubt about whether a second charge will follow.
Your consumer rights in malaysia under the consumer protection act 1999
Malaysia's primary consumer-protection law is the Consumer Protection Act 1999 (CPA 1999). This law grants you explicit rights when purchasing goods or services, including digital services like CV preparation.
Right to cancel within the cooling-off period
Under Section 14 of the CPA 1999, consumers who purchase goods or services at a distance (including online) have the right to cancel their purchase and receive a full refund within 14 calendar days from the date you received the service or the date the contract was made, whichever is later. This period is known as the "cooling-off period."
For a CV-writing service, the cooling-off period typically begins on the date you completed payment and gained access to the service. You do not need to provide a reason to cancel during this window. The supplier must refund your payment in full, and you must return the service (which for digital goods usually means deleting copies and confirming non-use).
Right to receive clear information before purchase
Section 6 of the CPA 1999 requires suppliers to provide you with transparent information about the product, price, cancellation terms, and how to contact customer support. If Perfect Cv failed to display clear cancellation instructions at the point of sale or in your confirmation email, this is a breach of your statutory rights. Yafee can help you document this failure as evidence if you need to escalate a complaint.
Right to dispute misleading or unfair terms
Under the CPA 1999 and the Unfair Contract Terms Act 1977 (which applies in Malaysia through common law principles), any cancellation term that makes it unreasonably difficult or impossible for you to cancel-such as requiring payment of a hidden fee or offering no cancellation mechanism at all-may be deemed unfair and unenforceable.
Your legal position
You hold the right to cancel your Perfect Cv purchase and receive a refund within 14 days of purchase, no reason required. If Perfect Cv does not offer a clear cancellation mechanism or refuses your cancellation request without legal justification, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKPP), Malaysia's enforcement body for consumer protection. The KPDNKPP can investigate the complaint, apply administrative pressure on Perfect Cv, and in severe cases, recommend sanctions. Moreover, Yafee advises that you retain the right to pursue a small claims action in the Magistrate's Court for any refund up to RM5,000 if the service fails to comply.
How to cancel Perfect Cv step by step
Your cancellation strategy depends on the route Perfect Cv provides and when you purchased the service. Follow these structured steps to ensure you leave a clear paper trail and protect your refund claim.
Step 1: gather your account and payment records
Before you make any cancellation request, collect evidence of your purchase:
- Log in to your Perfect Cv account and take a screenshot of your account page, including your name, email, plan, and current status.
- Locate your order confirmation email. If you cannot find it, search your email inbox and spam folder using the keywords: "Perfect Cv", "order", "receipt", "invoice", and "confirmation".
- Check your bank statement or credit card statement for the transaction. Note the exact date, amount (in RM), and merchant name.
- If you have received your CV file, save all copies in a secure location (cloud storage, external drive, or your computer).
- Review your bank statement for the past 3 months to confirm whether any repeat charges have appeared. If yes, note the dates and amounts.
Step 2: check your account dashboard for a self-service cancellation option
The most efficient cancellation route is through your account dashboard, if such a function exists:
- Visit perfectcv.my and log in using your registered email and password.
- Look for a menu option labelled "Account", "Settings", "Billing", "Subscription", "Membership", or "My Plan".
- If you find a section showing your current plan or purchase details, look for a button or link reading "Cancel Plan", "Stop Renewal", "Cancel Subscription", "Close Account", or similar language.
- If a cancellation button is present, click it and follow the on-screen prompts. Document each screen by taking a screenshot before proceeding.
- If a reason-selection screen appears, select "No longer need the service" or similar. Do not feel pressured to explain further.
- Confirm the cancellation when prompted. Take a final screenshot showing the confirmation message, including any confirmation number or cancellation date.
If the dashboard contains no visible cancellation option, proceed to Step 3.
Step 3: contact Perfect Cv support via email if the dashboard offers no cancellation route
If no self-service cancellation button exists in your account dashboard, you must escalate your request in writing. Email is the recommended method because it creates a timestamped, documented record that Yafee recommends for any dispute:
- Compose a new email from your registered email address (the one you used to sign up for Perfect Cv).
- Send it to [email protected] (the verified Malaysia support email address).
- Use a clear, factual subject line: "Request to cancel my Perfect Cv account and claim refund".
- In the body, include the following information:
- Your full name as it appears on your account.
- Your registered email address.
- The date you made your purchase (from your confirmation email or bank statement).
- The package name and amount paid in RM (e.g., "Medium package, RM169.00").
- A clear statement: "I wish to cancel my purchase and claim a refund under Section 14 of Malaysia's Consumer Protection Act 1999 (cooling-off period). I am within the 14-day cancellation window."
- Your reason for cancellation (optional, but helpful: "I no longer require the service" or "I wish to use a different CV service").
- A request for confirmation of cancellation and a timeline for refund processing.
- Attach a copy of your order confirmation email and a screenshot of your bank statement showing the transaction.
- Send the email and keep a copy in a folder for your records.
- Note the date and time you sent the email.
Step 4: follow up if support does not respond within 7 days
Perfect Cv support hours are Monday to Friday, 9 am to 6 pm, Saturday 9 am to 1 pm, and Sunday closed (Malaysia time). If you do not receive a substantive reply within 7 working days:
- Send a follow-up email with the subject line: "Follow-up: Request to cancel Perfect Cv account (original request dated [DATE])".
- Reference your original email and reiterate your cancellation request.
- Include a note that you are escalating to the consumer authority if you do not receive a response within 3 further working days.
- If the support email bounces or shows an error, attempt to contact Perfect Cv by phone at +16469803630 (the verified support number) during business hours, and then document the call by sending a follow-up confirmation email summarizing what was discussed.
Step 5: escalate to the ministry of domestic trade and consumer affairs if Perfect Cv refuses or ignores your request
If Perfect Cv does not cancel your account or process your refund within 14 days of your cancellation request, you have the right to lodge a formal complaint with Malaysia's consumer-protection authority:
- Visit the KPDNKPP website at kpdnkpp.gov.my or contact them by phone, email, or in person at their regional office.
- Prepare a complaint form (available on their website) that includes:
- A summary of your purchase and cancellation request.
- Copies of all email correspondence with Perfect Cv support.
- Your bank statement showing the payment.
- Screenshots of your account dashboard and any policies you accessed.
- The exact date you sent your cancellation request and the deadline by which you expected a refund.
- Submit the complaint in person, by post, or via their online portal.
- The KPDNKPP will open an investigation and contact Perfect Cv on your behalf.
- Maintain copies of all correspondence for your records.
Refunds and what to expect after cancellation
Once you have submitted your cancellation request, you should expect a specific timeline and refund method.
Refund timeline
The CPA 1999 does not specify a fixed number of days for refund processing, but best practice across the industry is 7 to 14 working days from the date of cancellation approval. Yafee recommends that you ask Perfect Cv support to confirm the expected refund date in their cancellation confirmation email. If they do not provide a date, your follow-up email should request one explicitly.
Refund method
Perfect Cv must refund your money using the same payment method you used to purchase (your credit card, debit card, or e-wallet). The refund will appear as a credit to your bank account or card issuer, not as cash in hand. If you used a credit card, the refund may take an additional 1 to 3 working days to appear on your statement because the card issuer must process it.
What happens to your CV file after cancellation
After cancellation, you may lose access to the CV file stored on Perfect Cv's servers, depending on their policy. However, you retain the right to keep any copies you downloaded before cancellation. Consequently, you should download and save your CV in PDF and any editable format (such as Word) before submitting your cancellation request.
How yafee helps you track refunds
Yafee advises you to monitor your bank account carefully during the refund window. If the refund does not appear within the stated timeline, contact your bank or card issuer to confirm they have received the refund instruction from Perfect Cv. Your bank can provide you with a transaction reference number that you can share with Perfect Cv support if there is a delay.
Common mistakes to avoid when cancelling Perfect Cv
Cancellation is straightforward when you follow a logical sequence, but small missteps can create delays or disputes. Here are the pitfalls that catch many users off-guard.
Mistake 1: waiting longer than 14 days to cancel
Your statutory cooling-off period is 14 calendar days. If you delay and contact Perfect Cv on day 15 or later, they may refuse your refund claim, arguing that you are outside the window. From day 15 onwards, your refund entitlement becomes discretionary rather than mandatory, and Perfect Cv may impose a restocking fee or refuse entirely. Record the purchase date from your confirmation email, count forward 14 days, and submit your cancellation request well before that deadline.
Mistake 2: contacting support via phone only without written follow-up
If you call +16469803630 to cancel verbally, Perfect Cv support may claim they have no record of your request. Always follow a phone call with a written email confirmation that summarizes what was discussed (date, time, support representative's name if provided, and what you asked for). This creates an undisputed audit trail.
Mistake 3: accepting a partial refund without questioning it
If Perfect Cv offers you a refund of RM120 when you paid RM169, ask why in writing. They may claim a "processing fee" or "administrative charge", but the CPA 1999 does not permit such deductions unless the service was partially used (which it was not, given the one-time nature of the purchase). Insist on a full refund.
Mistake 4: deleting your account before the refund clears
Do not delete or close your Perfect Cv account until you have confirmed that your refund has arrived in your bank account. If you delete first, you may lose access to any correspondence or refund status updates that appear in your account dashboard.
Mistake 5: relying on verbal promises instead of written confirmation
If a support representative tells you verbally that "the refund will be processed", ask them to send you a written confirmation email with a refund reference number and expected date. Without this, you have no proof of what was promised, and Yafee cannot help you escalate if the refund fails to appear.
What to do after your cancellation is confirmed
Once Perfect Cv has confirmed your cancellation and refund is in process, take these final steps to close the loop.
Monitor your bank account for the refund
From the day Perfect Cv confirms your cancellation, check your bank statement every 2 to 3 days. The refund should appear as a credit within 7 to 14 working days. If your statement shows the refund has arrived, you are done.
Verify the refund amount
Confirm that the refunded amount matches what you originally paid (e.g., RM169 if you purchased the Medium package). If the amount is less, contact Perfect Cv immediately with a screenshot of your bank statement and ask for the difference.
Save all cancellation and refund correspondence
Create a folder on your computer or cloud storage labelled "Perfect Cv Cancellation" and save the following: your original order confirmation, all emails to and from Perfect Cv support, screenshots of your account, cancellation confirmation from Perfect Cv, and your bank statement showing the refund. Keep these for at least 12 months in case a dispute arises.
Leave a review if the cancellation experience was problematic
If Perfect Cv made cancellation difficult, consider leaving a factual review on platforms such as Google Reviews, Trustpilot, or local Malaysian review sites. Transparency helps other users and can prompt the company to improve its processes. Yafee recommends sticking to facts (dates, amounts, response times) rather than emotional language.
Decision table: should you cancel Perfect Cv?
| Reason | Cancel? | Best action |
|---|---|---|
| You changed your mind about CV quality | Yes, within 14 days | Request full refund under cooling-off period |
| You found a cheaper or better CV service | Yes, if within 14 days | Cancel and use competitor instead |
| You used the CV and got the job offer | No (outside cooling-off period) | Keep the file; no refund entitlement |
| You see repeat charges on your bank statement | Yes, immediately | Cancel and request refund of all unauthorised charges |
| Support is unresponsive or refusing cancellation | Yes | Escalate to KPDNKPP immediately |
Perfect Cv contact details and escalation route
If you need to reach Perfect Cv or escalate your complaint, use the following verified channels for Malaysia:
Perfect Cv malaysia support
- Email: [email protected]
- Phone: +16469803630
- Business hours: Monday to Friday, 9 am to 6 pm; Saturday, 9 am to 1 pm (Malaysia time). Sunday: closed.
- Cancellation policy page: perfectcv.my/cancellation-refund-policy/
- Website: perfectcv.my (Malaysia-facing portal)
Malaysia's consumer-protection authority
- Name: Ministry of Domestic Trade and Consumer Affairs (KPDNKPP)
- Website: kpdnkpp.gov.my
- How to lodge a complaint: Visit the website, call the hotline (number available on their site), or visit a regional KPDNKPP office in your state.
- Timeframe for investigation: KPDNKPP typically investigates complaints within 30 to 60 days.
Summary: your clear path to cancelling Perfect Cv
Cancelling Perfect Cv is achievable in five structured steps: (1) gather your purchase records and bank statement; (2) check your account dashboard for a self-service cancellation button; (3) email [email protected] if no dashboard option exists; (4) follow up if support ignores you within 7 days; and (5) escalate to the KPDNKPP if Perfect Cv refuses your refund claim.
Your legal foundation is Section 14 of Malaysia's Consumer Protection Act 1999, which grants you the right to cancel any distance purchase and receive a full refund within 14 days, no reason required. You do not need Perfect Cv's permission to cancel; you need only to submit your request clearly, in writing, before the 14-day deadline expires.
Yafee has guided thousands of Malaysian consumers through subscription and service cancellations, and the most successful outcomes come from those who document every step, remain factual in their communications, and do not accept partial refunds or unsupported delays. Follow the checklist above, keep copies of all emails, and escalate without hesitation if Perfect Cv does not respond. Your money and your consumer rights are protected under Malaysian law. Yafee is here to help you understand the rules and take action with confidence.