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Frequently asked questions
Cancel Openvpn: The Right Way
How to cancel OpenVPN in malaysia and stop recurring charges
What OpenVPN is and why you may want to cancel
OpenVPN is a cloud-based VPN and remote access service built on the long-running OpenVPN open-source protocol. The company operates from Pleasanton, California, and markets paid plans to individual users and teams who need managed VPN access, centralised control, and scalable connections. If you signed up expecting a simple one-off purchase and then discovered recurring monthly charges, you are not alone in feeling misled.
OpenVPN as a recurring subscription service
OpenVPN offers a free tier at RM0.00 per month alongside paid plans. The Growth plan starts at RM31.50 per month per VPN connection, while the Premium tier costs RM39.90 per month per VPN connection. Both plans include automatic volume discounts as you add more connections. Enterprise and IoT pricing is custom and agreed separately. The key frustration for many users is that the paid side operates on automatic monthly renewal, and if your account rolls over without your explicit consent, you will see a fresh charge on your card each month.
Why malaysian users cancel OpenVPN
In Malaysia, users typically cancel OpenVPN for three reasons: the service costs more than simpler consumer VPN alternatives (such as NordVPN or Surfshark), the remote access features feel unnecessary for personal use, or they did not realise the subscription was recurring when they signed up. If you manage a team account and staff no longer need access, the monthly cost per connection multiplies quickly. If you have switched to a different VPN provider or no longer require managed remote access, cancellation will stop the charges immediately on your next renewal date, provided you cancel before that date arrives.
Your consumer rights in malaysia and what the law guarantees
As a consumer purchasing services in Malaysia, you have specific rights under the Consumer Protection Act 1999, which applies to all suppliers operating in the country, regardless of where they are registered. OpenVPN is a foreign service provider subject to Malaysian consumer law whenever it accepts payment from a Malaysian user.
The consumer protection act 1999 and your cancellation rights
Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within fourteen (14) days from the date you purchased or renewed the contract, provided the company gave you clear terms and conditions before you paid. This is often called a "cooling-off period" and applies even if OpenVPN is based in the United States. If you did not receive clear written notice of the renewal date, the automatic billing date, or the amount to be charged, your cooling-off period may be extended or you may have grounds to dispute the charge with your card issuer. Furthermore, OpenVPN must provide you with a clear method to cancel on their website or via email within a reasonable timeframe, typically no more than thirty (30) days after you submit your cancellation request.
Your legal position on OpenVPN cancellation
Your legal position: You can cancel your OpenVPN subscription at any time by logging into your account, sending an email to [email protected], or contacting their support portal at support.openvpn.com/hc/en-us. OpenVPN must honour your cancellation within fourteen (14) days and must not charge you again after the cancellation date you specify. If OpenVPN continues to charge you after you have cancelled, the charges are unauthorised under the Consumer Protection Act 1999, and you can dispute the transaction with your credit card issuer or bank. The Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC) is the enforcement body for consumer rights in Malaysia and will investigate complaints if OpenVPN refuses to stop billing you.
Methods to cancel OpenVPN: online account, email, and support portal
OpenVPN does not list a local cancellation address in Malaysia, so you must use one of three online methods to submit your cancellation request. Yafee recommends you use all three methods simultaneously to ensure your request is recorded and acted upon.
Cancellation method one: through your online account
Log into your OpenVPN account at the official website, navigate to your billing or account settings, and look for a subscription management or plan cancellation option. The path is typically Account, then Billing, then Subscription, then Cancel. If the cancellation button does not appear on your account dashboard, this signals a potential design barrier, and you should immediately use the email method below to create a written record of your cancellation request.
Cancellation method two: email to the sales address
Send a formal email to [email protected] with the subject line "Subscription Cancellation Request" and include your full name, email address linked to your OpenVPN account, the plan name (for example, "Growth Plan" or "Premium Plan"), your current subscription start date, and the exact date you wish the cancellation to take effect. Ask for email confirmation once your cancellation is processed. Keep a copy of your sent email and the reply for your records.
Cancellation method three: support ticket via the help portal
Log into the OpenVPN support portal at support.openvpn.com/hc/en-us, select "Contact Us", and submit a support ticket titled "Subscription Cancellation Request". In the ticket body, provide the same information as your email (name, account email, plan type, and desired cancellation date). Support tickets are tracked with a reference number, which gives you an auditable trail if a dispute arises later.
Step-by-step cancellation process to avoid continued charges
Follow this procedure to cancel OpenVPN without being charged again and to retain proof of your request.
Step one: document your current subscription details
- Log into your OpenVPN account and navigate to the Billing or Account Settings section.
- Screenshot or download your current plan name, subscription start date, and next renewal date.
- Note the amount of your last charge (for example, RM31.50 or RM39.90).
- Save a copy of your most recent invoice.
Step two: export or back up any configuration or user data
- If you use OpenVPN for team remote access, export your VPN connection profiles, user lists, or admin settings before you cancel.
- Go to your account administration panel and download all user configuration files.
- Save any custom security policies or access rules to a local file.
- Record any active connection names or IP addresses you may need later.
Step three: submit your cancellation request in writing
- Send an email to [email protected] with the subject "Subscription Cancellation Request".
- Include your full name and the email address registered to your OpenVPN account.
- State your plan type (for example, "Growth Plan - RM31.50 per month").
- Specify the exact date you want your subscription to end (for example, "Please cancel effective 31 January 2025").
- Request email confirmation of the cancellation and the effective date.
- Retain a copy of your sent email for your records.
Step four: use the online account cancellation tool
- Log back into your OpenVPN account and look for the subscription management or cancellation option.
- If a "Cancel Subscription" button is available, click it and confirm the cancellation date.
- Screenshot the confirmation message and save it.
- If no cancellation button appears, this is not a failure on your part; proceed directly to step five.
Step five: submit a support ticket for verification
- Go to support.openvpn.com/hc/en-us and submit a support ticket titled "Subscription Cancellation Request".
- Repeat your cancellation request in the ticket body with the same details as your email.
- Note the support ticket reference number.
- Set a calendar reminder to follow up on this ticket within five (5) business days if you do not receive a reply.
Step six: monitor your billing and dispute if necessary
- On your next billing date (the one you noted in step one), check your credit card or bank statement.
- If no charge appears, your cancellation was successful.
- If a charge does appear after you cancelled, contact your card issuer immediately and dispute the transaction as unauthorised.
- Forward a copy of your cancellation email or support ticket to your card issuer as evidence.
OpenVPN cancellation timing and when charges will stop
Timing is critical when you cancel a subscription service. OpenVPN operates on a month-by-month billing cycle, meaning you are charged on the same date each month that you originally signed up.
How to calculate your cancellation effective date
If you cancel before your renewal date, OpenVPN should stop billing you after your current billing cycle ends. For example, if your renewal date is 15 February and you cancel on 10 February, you should not be charged on 15 February. However, if you cancel on 16 February (after the renewal date has passed), you will be billed for the new cycle and will need to ensure your cancellation is effective on your next renewal date. Consequently, the sooner you cancel before your renewal date, the sooner the charges will stop. Yafee recommends you cancel at least seven (7) days before your next billing date to allow time for OpenVPN's systems to process the request.
What happens to your account after cancellation
Once your cancellation is effective, your OpenVPN account will be deactivated on the effective date you specified. You will lose access to your VPN connections, user management tools, and any active remote sessions. If you have configured VPN profiles on your devices, those profiles will become inactive and will not reconnect. You may be able to access your historical invoices and account information for a period after cancellation (usually up to one year), but you cannot re-enable the VPN service without signing up again and paying a new subscription fee.
Refund eligibility and how to claim a refund
OpenVPN does not typically offer refunds for partial months or unused subscription time, because the service is provided on a rolling monthly basis. Nevertheless, you have recourse if OpenVPN continues to charge you after you have cancelled or if you can demonstrate that your cancellation request was submitted within the fourteen-day cooling-off period from your original purchase date.
When you are eligible for a refund
Under the Consumer Protection Act 1999, you are entitled to a refund if you cancel within fourteen (14) days of your original purchase and the supplier has not yet delivered the service. If you purchased a new monthly subscription and cancelled within fourteen (14) days before any connection was made, you should be eligible for a full refund. If you have already used the service (for example, you have made VPN connections), your right to a refund is limited unless you can prove that OpenVPN failed to disclose material terms (such as the renewal date or the monthly charge) clearly before you paid.
How to request a refund from OpenVPN
- Send a refund request email to [email protected] with the subject "Refund Request for Subscription Cancellation".
- Include your account email, plan type, and payment date.
- Explain why you believe you are entitled to a refund (for example, "I cancelled within 14 days of purchase" or "I was not shown the renewal date before payment").
- Attach a screenshot of your cancellation email and any response from OpenVPN.
- Ask for a response within fourteen (14) days.
- If OpenVPN declines the refund, contact your credit card issuer and dispute the charge as unauthorised or for services not rendered.
- Provide your card issuer with copies of your cancellation request, the refund request, and OpenVPN's response (or lack thereof).
- Your card issuer will investigate and may reverse the charge within thirty (30) to ninety (90) days.
- If the amount is significant and OpenVPN continues to refuse, file a complaint with the Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC) at consumeraffairs.kpdnhep.gov.my.
- Provide copies of all communications, invoices, and evidence of your cancellation request.
- The MDTCC will investigate OpenVPN's conduct and may order a refund if a breach is found.
Common mistakes to avoid when you cancel OpenVPN
Cancelling a subscription sounds straightforward, yet many users make errors that delay or prevent cancellation. Yafee has compiled the most common pitfalls and how to sidestep them so your cancellation is processed smoothly and on time.
Mistake one: cancelling only through the website without written confirmation
If you click a "Cancel" button in your OpenVPN account and then lose sight of the confirmation, you have no proof if a charge appears later. Websites can glitch, confirmations can be lost in spam filters, and support staff may lose track of manual requests. Always send a separate email to [email protected] and submit a support ticket so you have two additional written records. This creates an auditable trail and protects you if OpenVPN later claims they never received a cancellation request.
Mistake two: cancelling too close to your renewal date
If your renewal date is tomorrow and you cancel today, OpenVPN's billing system may have already processed the charge. You may then need to dispute the charge with your card issuer rather than rely on the cancellation to prevent it. Cancel at least seven (7) days before your next billing date to leave a safety margin for processing.
Mistake three: assuming your account is deleted after cancellation
When you cancel, your subscription ends, but your account login details may still work. Some users log back in after cancellation expecting their account to be gone and become confused or worried. Your account usually remains accessible for invoicing and support purposes; it is simply not active for billing anymore. This is normal and not a sign that your cancellation failed.
Mistake four: not monitoring your bank statement
The only definitive proof that your cancellation worked is when your card is not charged on your next renewal date. Assume nothing. Check your credit card statement or bank app on or shortly after your renewal date. If a charge appears, contact your card issuer immediately. Waiting weeks to notice a charge weakens your position if you need to dispute it.
Mistake five: ignoring emails or support replies
OpenVPN support may send you an email asking for clarification on your account or requesting a follow-up before processing the cancellation. Check your inbox (and spam folder) regularly for the first two weeks after you submit your cancellation request. If you ignore a support request and the cancellation is not finalised, you will be charged again on your renewal date. Furthermore, if you then claim you cancelled and Open VPN can show that you failed to respond to their follow-up, your dispute will be weaker.
Pricing table and what you are paying for
Understanding what you are paying each month helps you decide whether to keep or cancel your OpenVPN subscription. The table below shows OpenVPN's main paid plans in Malaysia as of this guide's publication.
| Plan type | Price per connection (monthly) | Best for | Auto-renewal |
|---|---|---|---|
| Free tier | RM0.00 | Personal testing, small deployments | No |
| Growth plan | RM31.50 | Small teams, development environments | Yes, monthly |
| Premium plan | RM39.90 | Production environments, larger teams | Yes, monthly |
| Enterprise (custom) | Custom pricing | Large organisations, advanced support | Yes, per agreement |
| IoT (custom) | Custom pricing | Device fleets, industrial VPN | Yes, per agreement |
Volume discounts apply automatically if you add more connections to a single plan. For example, if you manage three Growth Plan connections, your total monthly cost would be RM94.50 (3 x RM31.50). If your team no longer needs all three connections, scaling down before cancellation can reduce future charges.
How to prevent future unwanted charges after cancellation
Once your OpenVPN subscription ends, there are steps you can take to ensure you are not accidentally re-billed or confused in the future.
Keep proof of your cancellation indefinitely
Save a folder on your computer or cloud drive called "OpenVPN Cancellation" and store the following inside: your cancellation email, OpenVPN's reply (if any), your support ticket reference number, screenshots of your cancellation confirmation, and copies of your billing statement for the month your subscription ended. If a dispute arises one year later, this evidence will be crucial.
Remove your payment card from your OpenVPN account
Log into your account after cancellation and delete or deactivate the payment method (credit card, debit card, or bank transfer account) you used for billing. This prevents OpenVPN from attempting to auto-renew if a system error occurs or if they incorrectly reactivate your subscription.
Set a calendar reminder for one month after cancellation
One month after your cancellation effective date, manually review your bank statement to confirm no charge was made. This may seem excessive, but it is a cheap insurance policy against billing errors.
Uninstall VPN profiles from your devices
Delete any OpenVPN connection profiles you configured on your computers, phones, or routers. This prevents accidental connections and clarifies in your own mind that the service is no longer active.
Why yafee helps thousands of malaysian consumers cancel subscriptions safely
Yafee is a specialist in contract law and consumer rights, and we help thousands of users in Malaysia cancel unwanted subscriptions without disputes, hidden charges, or legal complications. Our guides cover every major software-as-a-service platform-from VPN providers to cloud tools to streaming services-and walk you through the legal framework that protects you as a Malaysian consumer. Yafee's approach is to ground every cancellation step in the relevant law (in this case, the Consumer Protection Act 1999), to name the enforcement body you can escalate to if the company refuses (the MDTCC), and to give you clear, numbered steps you can follow immediately. Furthermore, Yafee publishes updated contact details, current pricing, and live cancellation methods for each service, so you always have accurate information. We also document common mistakes and mistakes to avoid, so your cancellation is not delayed or denied. If you are unsure whether you should keep or cancel a subscription, Yafee provides comparison tables and pros-and-cons sections to clarify your options. Consequently, when you use Yafee, you are not just getting a cancellation how-to; you are getting a consumer advocate in your pocket.
Summary and next steps to cancel OpenVPN today
Cancelling your OpenVPN subscription in Malaysia is straightforward if you follow the legal framework and the procedural steps outlined above. You are protected by the Consumer Protection Act 1999, which guarantees your right to cancel at any time and to stop being charged within fourteen (14) days of renewal. OpenVPN must honour your cancellation request sent via email ([email protected]) or through their support portal (support.openvpn.com/hc/en-us), and if they continue to charge you, you can dispute the transaction with your card issuer or file a complaint with the MDTCC.
To cancel OpenVPN today, follow these six steps: document your current subscription details, export any configuration data you need, send a formal cancellation email to [email protected], attempt to cancel through your online account, submit a support ticket for backup, and monitor your billing on your next renewal date. Keep copies of all your cancellation requests and confirmations. If OpenVPN charges you after you cancel, dispute the charge with your card issuer immediately and reference your cancellation email and support ticket.
Yafee has written this guide to empower you with both legal knowledge and practical steps. Whether you are cancelling because the service is too expensive, you have switched to a competitor, or you no longer need managed remote access, Yafee ensures you know your rights and how to exercise them. We also provide updated contact information, current pricing, and refund eligibility criteria so you have everything you need to cancel with confidence. If you have questions about your specific situation, Yafee recommends you consult with a consumer advocate or contact the MDTCC directly. Yafee is here to make your cancellation as smooth and stress-free as possible.
OpenVPN contact details and escalation paths in malaysia
OpenVPN does not maintain a physical office or phone number in Malaysia. All customer communication is handled through the following channels:
| Contact method | Details | Response time |
|---|---|---|
| Sales and cancellation email | [email protected] | 2-5 business days |
| Support portal | support.openvpn.com/hc/en-us | 24-48 hours for technical issues |
| Registered office (USA) | Pleasanton, California (not for cancellation) | Not applicable |
| Malaysian consumer authority | Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC) - consumeraffairs.kpdnhep.gov.my | 14-30 days for complaint investigation |
If OpenVPN does not respond to your cancellation request within fourteen (14) days or continues to charge you after cancellation, escalate your complaint to the MDTCC. You can file a complaint online at consumeraffairs.kpdnhep.gov.my or visit your nearest MDTCC branch. Provide copies of your cancellation email, any replies from OpenVPN, your bank statements showing the disputed charges, and a summary of your attempts to resolve the issue. The MDTCC has the authority to investigate OpenVPN's conduct and can order a refund or compel them to stop billing you.
Yafee strongly recommends that you do not wait passively if OpenVPN ignores your cancellation request. Take action immediately by using all three cancellation methods (website, email, and support ticket), monitor your billing carefully, and escalate to the MDTCC if necessary. Your consumer rights in Malaysia are clear and enforceable, and Yafee is committed to helping you assert them. Cancel today with confidence.
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