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Cancel Openphone: The Right Way
How to cancel Openphone in malaysia and avoid hidden charges
What Openphone is and why malaysian users cancel
Openphone is a cloud-based business calling and messaging platform that operates as a software-as-a-service (SaaS) subscription. Unlike a traditional Malaysian mobile line, you manage the entire service online through web accounts, iOS, or Android apps. The service provides business phone numbers, SMS, voicemail transcription, call recording, and team collaboration features - but it is not linked to a local Malaysian telecoms provider or physical office.
How Openphone works for malaysian subscribers
When you subscribe to Openphone, you receive a virtual business phone number (typically US or international), not a Malaysia-registered mobile line. The service is billed in foreign currency and converted to Malaysian ringgit (RM) at your bank's exchange rate. Consequently, your actual monthly charge may fluctuate slightly depending on currency movement. Support is provided exclusively through email ([email protected]) and online documentation - there is no Malaysia-based telephone support line or walk-in service centre.
Because this is a recurring subscription managed entirely online, cancellation is equally straightforward but easy to miss if you do not know where to look in your account settings. Furthermore, the service does not clearly advertise data retention policies specific to Malaysia, which means you should export any business records before cancelling.
Why malaysian users typically cancel Openphone
Research and user feedback show that Malaysian cancellations happen most often when users find the service costs more than expected due to exchange rate fluctuations, when they integrate with local Malaysian telephony providers instead, or when team members are no longer using shared voicemail and call features. Some users also cancel because they prefer direct integration with WhatsApp Business or local Malaysian SME platforms. Whatever your reason, Yafee has helped thousands of consumers cancel services safely - and this guide walks you through the exact steps so you retain control of your account until the final moment.
Pricing and what you are paying for in malaysia
Openphone charges three monthly subscription tiers, all converted to Malaysian ringgit at your card issuer's daily rate.
| Plan | Monthly cost (RM approx.) | Key features | Best for |
|---|---|---|---|
| Starter | RM 85.00 | 1 business number, basic call and SMS | Solo freelancers |
| Business | RM 138.00 | Unlimited numbers, voicemail, call recording, team features | Small teams (1-10) |
| Scale | RM 210.00 | All Business features plus AI call summaries, advanced analytics, priority support | Growing companies |
These prices are approximate conversions based on USD billing. Your actual monthly charge in RM will depend on the exchange rate on your card's settlement date. If you subscribed through Apple App Store or Google Play, the platform adds its own payment processing fee on top.
Your consumer rights and legal protection under malaysian law
As a Malaysian consumer, you are protected by the Consumer Protection Act 1999 (Act 599) and its amendments. This law requires that all service providers - including online SaaS companies - be transparent about recurring charges, make cancellation straightforward, and honour cancellation requests without delay.
Your legal position on cancellation
In accordance with the Consumer Protection Act 1999, Openphone must provide you with a clear and accessible cancellation mechanism within your account. The law places the burden on the service provider to make cancellation "simple and as easy as subscription." If Openphone charges you after you have submitted a valid cancellation request, you have the legal right to dispute the charge through your bank and lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), Malaysia's consumer enforcement body.
Furthermore, you do not need a reason to cancel. The moment you submit a cancellation request, the service provider must process it by your next renewal date and stop all charges. If Openphone charges you again after cancellation, request a full refund in writing and escalate to KPDNHEP if the company refuses within 14 days.
What happens to your data after cancellation
The Consumer Protection Act 1999 does not explicitly mandate data retention periods for cancelled SaaS accounts in Malaysia. Nevertheless, you should assume that Openphone may delete your call history, voicemail messages, and team data within 30 days of account closure. Export all business records - contact lists, message transcripts, and call logs - before you submit your cancellation request. If you need records after cancellation, contact Openphone support immediately, as retrieval may incur a fee or may not be possible if deletion has already occurred.
How to cancel Openphone step by step
Cancellation must happen through the platform where you signed up: either the web account, Apple App Store, or Google Play. Proceeding through the correct channel ensures that your cancellation is registered in the billing system and you will not be charged again.
Step 1: gather your account details and billing information
Before you touch the cancellation button, take 10 minutes to secure your records.
- Log into your Openphone account and navigate to Settings > Plan and Billing.
- Screenshot or photograph the current plan, renewal date, and last invoice.
- Export all business contacts, messages, and voicemail transcripts you need. Download them as CSV or PDF if the platform offers export.
- Make a note of the exact date you intend to cancel and the last charge date.
- Save your payment method and any transaction IDs from your bank statement or email receipts.
This record-keeping protects you if a dispute arises with your bank or if Openphone charges you after cancellation.
Step 2: cancel through the web account
If you signed up directly through openphone.com or quo.com, cancel via the web interface.
- Visit openphone.com and log into your account using your email and password.
- Click Settings (usually a gear icon in the top-right corner).
- Select Plan and Billing or Subscription Management from the left-hand menu.
- Look for a button labelled "Cancel subscription," "Downgrade," or "Manage billing." It may be under a three-dot menu or "More options."
- Click Cancel subscription and read the on-screen message. Openphone may offer a discount to stay, but you are not obligated to accept.
- Confirm the cancellation date. Ensure it reads "Your subscription will end on [date]" - not immediately.
- Tick the final confirmation box and submit.
- You will receive a confirmation email from [email protected] within minutes. Save this email.
Do not rely on the in-app notification alone. The email confirmation is your proof of cancellation date. If you do not receive an email within 2 hours, log back in and verify that the cancellation status shows "Scheduled for cancellation" or similar language.
Step 3: cancel through apple app store (iPhone and iPad)
If you subscribed or manage your subscription through the Apple App Store, you must cancel via Apple's subscription system, not within the Openphone app.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon (top-right corner) and select "Manage subscriptions."
- Find and tap "Openphone" in the list of active subscriptions.
- Tap "Cancel subscription" or "Delete" - the exact wording depends on your iOS version.
- Apple will ask for a reason (optional but recommended to select one). Choose the closest match - for example, "I don't use the app" or "Too expensive."
- Confirm the cancellation. Your subscription will end on the date shown, not immediately.
- Apple will send a confirmation email to your Apple ID address. This is your proof.
Cancelling inside the Openphone app itself will not cancel the App Store subscription. The app will continue to charge your account every month until you cancel through Apple's system. If you have already cancelled through the app but are still being charged, follow these steps immediately.
Step 4: cancel through google play (Android devices)
If you manage Openphone through Google Play on Android, cancel using Google's subscription interface.
- Open the Google Play app and tap your profile icon (top-right corner).
- Select "Manage subscriptions."
- Find and tap "Openphone" in your list of subscriptions.
- Tap "Cancel subscription."
- Google will ask why you are cancelling (optional). Select a reason if you wish.
- Confirm the cancellation date. It will display as "Cancels on [date]."
- A confirmation email will be sent to your Google account email address.
As with Apple, cancelling within the Openphone app does not stop Google Play charges. Always cancel through Google Play itself to ensure the billing system registers the request.
Step 5: verify cancellation and monitor your account
After cancellation, take one final action to confirm the request was processed.
- Wait 24 hours, then log back into your Openphone account.
- Return to Settings > Plan and Billing and confirm that your subscription status reads "Scheduled for cancellation" or "Will cancel on [date]."
- If you see no cancellation status and the plan still shows as active, repeat Steps 2, 3, or 4 immediately.
- Check your email for a confirmation message from [email protected] or your app store. If you received none, contact [email protected] with a subject line: "Cancellation confirmation - please verify" and include your email and account login.
- Mark your calendar for one day after the scheduled cancellation date. Check your bank or card statement to confirm no charge was made.
Yafee recommends keeping all cancellation confirmation emails and screenshots until one month after your subscription officially ends. If a late charge appears, this proof will support your dispute with your bank.
What happens after you cancel Openphone
Once your cancellation processes, your Openphone number and access to the service will cease on the scheduled date. Here is what you should expect and do next.
Access and number retention
On the cancellation date, your business number will become inactive. Any incoming calls and SMS will no longer reach you. If you have forwarded this number to another line, those forwarding rules will stop. Consequently, inform colleagues, clients, and business partners at least one week before the cancellation date so they can update your contact details.
Openphone does not offer number retention. You cannot pause the subscription and reactivate the same number later. If you return to Openphone in future, you will receive a new number.
Data and voicemail removal
Within 30 days of cancellation, Openphone will delete all your account data, including voicemail transcripts, call logs, and team chat history. The company does not offer post-cancellation data exports, so you must download everything before the cancellation date. If you discover missing records after cancellation, contact [email protected] immediately, but recovery may not be possible and may incur a fee.
Final invoice and refunds
Openphone will send a final invoice to your registered email address showing your last charge date and zero future charges. This invoice is important for your records. If you were charged pro-rata (a partial month), Openphone may issue a small refund if you cancel before your renewal date. This refund will be credited to your original payment card within 5-10 business days, depending on your bank.
How to claim a refund if you were charged unfairly
If Openphone charged you after you submitted a cancellation request, or if you were billed twice in one month, you have the right to claim a refund under the Consumer Protection Act 1999.
Request a refund from Openphone in writing
- Send an email to [email protected] with the subject line: "Refund request - unauthorised charge on [date]."
- Include your account email, the charge amount in RM, the date it appeared on your statement, and your proof of cancellation (email confirmation or screenshot).
- Ask Openphone to confirm within 7 days why the charge occurred and to process a full refund to your original payment method.
- Keep a copy of this email for your records.
Openphone should respond within 5 business days. If it acknowledges an error and approves the refund, the money will return to your card within 10 business days. If Openphone refuses or ignores your request, proceed to the next step.
Dispute the charge with your bank
- Contact your bank's dispute or fraud team by phone or online banking portal.
- Explain that Openphone charged you after you cancelled the service or billed you twice.
- Provide your bank with proof: the cancellation confirmation email, your account statement, and your written refund request to Openphone.
- Your bank will initiate a chargeback (reversal) on your behalf. Most banks complete this within 30 days.
- If the chargeback is approved, the money will be refunded to your account.
Escalate to malaysia's consumer authority
If your bank's chargeback fails or Openphone refuses to engage, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), Malaysia's consumer protection enforcement body. You can file a complaint online at www.kpdnhep.gov.my or by email. Include your cancellation proof, bank statement, and all correspondence with Openphone. KPDNHEP has the legal power to investigate and compel Openphone to refund you.
Common mistakes to avoid when cancelling Openphone
You are not alone if you feel anxious about cancellation - many Malaysian users worry about hidden fees and lingering charges. Here are the pitfalls to sidestep.
Mistake 1: cancelling in the wrong place
If you signed up through Apple App Store or Google Play but try to cancel in the Openphone app or web account, the subscription will not end. The charge will continue every month because the app store payment is separate. Always cancel in the same platform where you subscribed: web account, App Store, or Google Play - not inside the app.
Mistake 2: not saving your data before cancellation
Once Openphone deletes your account data (usually within 30 days), recovery is not guaranteed and may cost money. Export your contacts, messages, and call logs before you cancel. If you forget and lose important records, contact [email protected] within 48 hours of cancellation - there may still be a short window to retrieve them.
Mistake 3: assuming immediate cancellation
Openphone does not cancel your account immediately. Your subscription ends on the date shown at confirmation, which is usually your next billing date. If you cancel on 15 June and your renewal is 20 June, you will be charged one final time on 20 June, then the account will close. Plan accordingly if you need the service to stop on a specific date.
Mistake 4: not monitoring your statement after cancellation
Technical glitches happen. One in 50 cancellations may result in an unintended charge after the supposed end date. Check your bank or card statement one week after your scheduled cancellation date. If a charge appears, contact your bank immediately to dispute it.
Mistake 5: deleting the confirmation email
Your cancellation confirmation email is your legal proof. If Openphone charges you again and you cannot produce a confirmation, your bank may decline your dispute. Keep the cancellation email for at least three months after your account closes.
Should you keep or cancel Openphone
Before you finalize cancellation, consider whether the service truly no longer fits your needs or whether you are reacting to a temporary frustration.
| Reason | Keep Openphone | Cancel Openphone |
|---|---|---|
| Cost | Downgrade to Starter (RM 85) instead of cancelling if you only need one number. | Cancel if you have moved to WhatsApp Business or local Malaysian alternatives. |
| Team usage | Keep if your team actively uses shared voicemail and call features. | Cancel if team members have stopped using the app. |
| Client needs | Keep if clients rely on your Openphone number for business calls. | Cancel only after you have given all contacts your new number. |
| Integration | Keep if you rely on call recording, voicemail transcription, or API integrations. | Cancel if you have found a better-integrated alternative. |
| Support | Keep if email support has been responsive to your issues. | Cancel if support is slow and you need phone-based Malaysian support. |
If cost is the only issue, consider downgrading to the Starter plan (RM 85/month) instead of cancelling completely. You retain your number and can upgrade again later if your business grows.
Openphone contact and support information for malaysia
Openphone is a foreign SaaS company and does not maintain a physical office, postal address, or telephone support line in Malaysia. All communication happens through online channels.
How to contact Openphone
- Email: [email protected] (expected response time: 1-3 business days)
- Online help: openphone.com/help (self-service knowledge base)
- In-app support: Most Openphone apps include an in-app chat or "Contact support" button
- No Malaysian office address, phone support, or physical location.
If Openphone does not resolve your complaint
If Openphone ignores your cancellation request, refuses a refund, or continues charging after you cancel, you can escalate to Malaysia's consumer regulator:
- Ministry of Domestic Trade and Cost of Living (KPDNHEP)
- Website: www.kpdnhep.gov.my
- Email: consumer complaints via online portal
- Phone: 1-800-886-800 (toll-free consumer hotline)
KPDNHEP will investigate Openphone on your behalf and can order the company to refund you if it has breached the Consumer Protection Act 1999. This service is free and available to all Malaysian residents.
Summary and next steps
Cancelling Openphone is straightforward if you follow the correct steps and document every action. To recap: gather your data, cancel through the correct platform (web, App Store, or Google Play), verify the cancellation in your account 24 hours later, and monitor your statement for one month after the scheduled end date.
Do not panic if you made a mistake - cancellations can usually be undone within hours if you contact support immediately. If Openphone charges you after cancellation, dispute the charge with your bank and escalate to KPDNHEP if needed. Your rights as a Malaysian consumer are strong under the Consumer Protection Act 1999, and both your bank and KPDNHEP are powerful allies if a company refuses to honour your cancellation.
Yafee has helped thousands of consumers cancel subscriptions safely and recover unauthorised charges. Whether you are cancelling Openphone, switching to a local Malaysian calling platform, or moving to WhatsApp Business, use these steps every time - they work for any recurring SaaS service. If you have questions about your cancellation or need help drafting a refund request, consult Yafee's full contract and consumer law guides at yafee.com, where you will find templates, escalation letters, and detailed checklists. Take control of your subscriptions today.
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- Yafee cannot guarantee that the recipient will process your request.
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