Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Openvpn, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Openvpn in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Openvpn
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Openvpn subscription with zero hassle
1
Fill in the form
Give us your details and those of your Openvpn subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Openvpn. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Openvpn refuses your cancellation.
Frequently asked questions
Cancel OpenVPN: The Right Way
How to cancel OpenVPN and protect your billing from unwanted renewal
Understanding OpenVPN and your cancellation rights
OpenVPN is a virtual private network platform that secures remote access, connects distributed office sites, and encrypts your internet traffic through industry-standard tunnels. The service operates both as self-hosted Access Server software (available in free and paid editions) and as managed cloud subscriptions marketed under OpenVPN Cloud and CloudConnexa. If your security needs have shifted, your budget has tightened, or you've identified a better-suited provider, you have clear legal protections and cancellation pathways in Canada.
Your cancellation route depends on how you purchased OpenVPN. If you subscribed directly through OpenVPN's platform, you follow one process. If you bought through a reseller, the pathway differs. The critical step: act before your next renewal charge, because Canadian consumer protection law gives you specific rights around automatic renewal and billing disputes. Yafee understands that cancelling software subscriptions can feel complex, but the process is straightforward once you know the rules and contact method.
Why people cancel OpenVPN
Cancellations cluster into three primary categories. First, budget realignment forces teams to consolidate tools or redirect security spend elsewhere. Second, feature misalignment emerges when OpenVPN does not deliver the capabilities your workflow requires or a competitor offers better performance. Third, infrastructure changes occur when you migrate to a different VPN architecture, adopt a managed service, or shift to alternative network solutions. Understanding your reason helps you evaluate whether you need a refund and whether the company owes you one under Canadian law.
When to cancel before auto-renewal charges you
OpenVPN subscriptions typically auto-renew at the end of each billing cycle unless you cancel in advance. Canadian consumer protection legislation-specifically the federal Competition Act and provincial consumer protection acts-requires that OpenVPN obtain express informed consent before charging you for renewal. This means you have enforceable rights: if you did not explicitly agree to auto-renewal with clear terms, you may dispute any charge. Yafee recommends cancelling at least 7 to 10 days before your renewal date to ensure your request processes in time. Check your confirmation email or account settings immediately to identify your billing cycle and renewal date.
Understanding your consumer protection rights in canada
Federal and provincial law protect you from automatic renewal traps and deceptive cancellation practices.
What the competition act and consumer protection acts require
Under the Competition Act (federal) and equivalent provincial consumer protection legislation across Canada, any business offering a trial, introductory rate, or subscription must obtain your express informed consent before charging you. "Express informed consent" means you must actively agree-ticking a checkbox, not a passive acceptance. The company must disclose the exact renewal date, the exact renewal charge in your local currency, and the cancellation method before you commit. If OpenVPN failed to provide these details, you have grounds to dispute charges and demand a refund.
Furthermore, the company must provide a simple, accessible cancellation mechanism. If OpenVPN offers an online account portal, you must be able to cancel through that portal. If you can only cancel by phone or certified mail, the company is violating consumer protection standards. Yafee has helped thousands of consumers identify and enforce these rights when companies make cancellation deliberately difficult.
Your legal position
You hold the following enforceable rights: (1) if you did not provide express informed consent to auto-renewal, you can dispute any renewal charge and demand a full refund; (2) OpenVPN must honour your cancellation request within one billing cycle; (3) if the company refuses to cancel or continues billing after you cancel, you can file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada. The company bears the burden of proving you consented. You bear no burden to prove you did not.
Pricing and plan types in canada
Your plan type determines your cancellation deadline and potential refund eligibility.
| Plan type | Price (CAD) | Billing cycle | Connection limit | Refund eligibility |
|---|---|---|---|---|
| Access Server free tier | C$0.00 | Perpetual | 2-3 concurrent | No refund applicable |
| Access Server Growth | ~C$15-20 per connection/month | Monthly or annual | Scales per connection | Partial (within trial period) |
| CloudConnexa Basic | ~C$100-130/month | Monthly | ~5 connections | Partial (30-day trial period) |
| CloudConnexa Pro | ~C$200-250/month | Monthly | ~20+ connections | Partial (30-day trial period) |
| OpenVPN Cloud advanced | Custom pricing (contact sales) | Annual or multi-year | Enterprise-scale | Pro-rata refund (within 14 days) |
Exchange rates fluctuate, so your actual CAD cost reflects OpenVPN's conversion rate on the processing date. If you purchased through a third-party reseller, your price, terms, and cancellation process may differ materially. Inspect your most recent invoice to confirm the exact plan, renewal date, and billing amount.
Methods to cancel OpenVPN
OpenVPN provides multiple cancellation pathways, each with different response times and confirmation requirements.
Method 1: cancel through your online account dashboard
The fastest and most documented route is self-service cancellation via your OpenVPN account portal. Log in to your account, navigate to billing or subscription settings, and select the "cancel subscription" or "downgrade" option. This method generates an immediate confirmation email and creates a timestamped record of your request-crucial evidence if a dispute later arises. Yafee strongly recommends this method because it leaves a verifiable digital trail.
Method 2: contact OpenVPN support via email
If you cannot locate the cancellation option online or prefer written communication, email OpenVPN's support team. Send a clear, subject-lined message stating "Cancellation Request" and include your account email, account ID, and the date you wish the cancellation to take effect. Request a cancellation confirmation email in response. Support typically responds within 2 to 5 business days. Save the email thread as evidence of your cancellation request.
Method 3: certified mail to OpenVPN corporate headquarters
For formal written notice, send a certified mail letter (raccomandata A/R, with return receipt requested) to OpenVPN's registered office. This creates an irrefutable proof-of-delivery record. Include your full name, account email, account ID, current plan type, and the date you wish your subscription to terminate. Address your letter to: OpenVPN Inc., 400 Linton Hall Road, Charlottesville, Virginia 22901, USA. Allow 10 to 15 business days for mail transit and processing. Request a written cancellation confirmation in response. Retain the postal receipt and any returned correspondence.
Step-by-step cancellation procedure
Follow these discrete steps to cancel OpenVPN with full documentation of your request.
Step 1: identify your plan and renewal date
- Log in to your OpenVPN account
- Navigate to the account dashboard or settings area
- Locate the "Billing" or "Subscription" tab
- Record your plan type, renewal date, and renewal amount in writing or take a screenshot
- Note the exact date your next charge will occur
- Confirm the billing currency (CAD)
- If you cannot find this information, email support immediately and request a billing summary
Step 2: initiate cancellation through your preferred method
- Choose your cancellation pathway (online dashboard, email, or certified mail)
- Online is fastest; email provides a dated record; certified mail provides legal proof
- If cancelling online: click the "cancel subscription" button and confirm when prompted
- Screenshot the confirmation page
- Save the confirmation email OpenVPN sends automatically
- If cancelling by email: compose a clear message including your account ID, email, and requested cancellation date
- Use the subject line "Subscription Cancellation Request"
- Send from the email address linked to your OpenVPN account
- Save the sent email and any auto-reply receipt
- If cancelling by certified mail: draft a formal letter and send with tracking via Canada Post or international courier
- Retain the proof-of-delivery receipt
- Allow 10-15 business days for processing
Step 3: document all cancellation correspondence
- Create a folder on your computer or phone containing all cancellation-related documentation
- Screenshots of your account settings showing cancellation
- Confirmation emails from OpenVPN
- Copies of support correspondence
- Postal receipts (if using certified mail)
- Write down the date and time you submitted your cancellation request
- Note the name of any support representative who assisted you, if provided
Step 4: verify cancellation took effect
- Wait 2 to 5 business days after your cancellation request
- Log back into your OpenVPN account and confirm your subscription status shows "cancelled" or "inactive"
- If it still shows "active," contact support immediately to follow up
- Monitor your bank or credit card statement around your renewal date to ensure no charge posts
- If an unwanted charge appears after cancellation, file a chargeback dispute with your bank immediately
- Forward all cancellation documentation to your bank as evidence
Refund eligibility and timelines
Your refund depends on your plan type, how long you have been subscribed, and whether you fall within a trial or cooling-off period.
Automatic refund during free trial or introductory period
If you cancel within OpenVPN's stated trial period (typically 14 to 30 days for paid tiers), you qualify for an automatic refund of your initial charge. The company should process this without requiring additional forms, though it may take 5 to 10 business days to appear in your account. Yafee advises keeping records of your trial start date and the trial window stated in your confirmation email.
Pro-rata refund for annual plans cancelled early
If you purchased an annual plan and cancel partway through, OpenVPN may offer a pro-rata refund for unused time. For example, if you paid C$600 for 12 months and cancel after 4 months, you may receive a refund for the remaining 8 months of service. Calculate your pro-rata amount as follows: (remaining days / total days in subscription) × total amount paid. Contact support in writing to request this calculation and provide documentation.
No refund for monthly subscriptions outside trial period
If you are on a month-to-month plan and cancel outside the trial period, most vendors-including OpenVPN-retain the current month's payment and honour your cancellation for the following month. This is lawful under consumer protection standards because you had the option to cancel before the charge posted. You can dispute this only if you can prove you did not consent to auto-renewal or if the company failed to provide adequate notice before charging.
Disputing a refused refund
If OpenVPN refuses a refund you believe you are entitled to, follow this escalation path:
- Send a formal written request to OpenVPN's support team (email or certified mail)
- Reference the specific refund reason (trial period, pro-rata, non-consent to auto-renewal)
- Cite the relevant policy from OpenVPN's terms of service
- Request a response within 10 business days
- If OpenVPN declines or does not respond, file a complaint with your provincial consumer protection authority
- In Ontario: Ontario Office of Consumer Protection
- In British Columbia: Consumer Protection BC
- In Alberta: Service Alberta, Consumer Protection Branch
- Federally: Competition Bureau of Canada
- If the amount is under your small claims threshold, pursue a claim in small claims court
- Dispute the charge with your bank if all other avenues fail and you have proof of your cancellation request
Common cancellation mistakes to avoid
Cancelling software subscriptions feels nerve-wracking, but awareness of these traps protects your money and your evidence.
Mistake 1: cancelling only your payment method instead of your subscription
Removing your credit card from file does not cancel your subscription. OpenVPN will attempt to charge the card repeatedly, incur failed-transaction fees, and may suspend your account or pursue collection. Always cancel through the account settings or contact support explicitly. Do not rely on payment method removal as a cancellation mechanism.
Mistake 2: failing to document your cancellation request
If you cancel verbally or through a live chat that is not saved, you have no evidence if a dispute arises. Always send cancellation requests via email (which creates a dated record) or through the account portal (which generates a confirmation email). Take screenshots. Retain receipts. Yafee has assisted consumers who faced repeated billing after "verbal" cancellations because they had no proof.
Mistake 3: cancelling after the renewal charge posts
If you wait until after your renewal date to cancel, you will be charged for the next cycle and will likely receive only a pro-rata refund for future months, not a full refund of the renewal charge. Cancel at least 7 to 10 days before your renewal date. Set a calendar reminder on the day you receive your initial invoice.
Mistake 4: ignoring a confirmation email or follow-up from OpenVPN
After you cancel, OpenVPN may send you a survey, a re-engagement offer, or a "confirm cancellation" email. Read these messages carefully. If OpenVPN is asking you to confirm your cancellation again, it means your first request may not have been processed. Respond immediately to confirm, or contact support to verify your cancellation status.
Mistake 5: not checking your statement after cancellation
Always monitor your bank or credit card statement for 60 days after cancellation. If an unwanted charge appears, dispute it with your bank within 60 days (the standard chargeback window). Many consumers assume they are in the clear after cancellation and miss a surprise charge that they could have easily recovered.
What to do after cancellation
Cancelling OpenVPN is a moment of relief, but several important steps follow to protect your account and your finances.
Secure your account and data
Before OpenVPN disables your subscription, export any configuration files, certificates, or settings you may need later. If you have stored sensitive data or logs within your OpenVPN account, download them to a secure local backup. Once your subscription ends, you may lose access to historical data depending on your plan type. OpenVPN's data retention policy varies, so act promptly.
Transition to your replacement VPN or network solution
Test your new service thoroughly before your OpenVPN cancellation takes full effect. If your new provider is not ready on day one, request a brief extension or downgrade to OpenVPN's free tier (if available) to avoid an unplanned outage. Coordinate the switchover during a scheduled maintenance window if you operate in a business environment.
Retain all cancellation documentation for your records
Archive all cancellation emails, confirmation screenshots, and billing statements for at least 2 years. If OpenVPN bills you again in future months, you will need this evidence to file a dispute or complaint. Consumer disputes often hinge on the date and content of your original cancellation request.
Leave a transparent review of your experience
If OpenVPN's cancellation process was smooth, acknowledge it publicly; if it was difficult, document the issue. Honest reviews on platforms like Trustpilot, Google Reviews, or Canada-specific sites help other consumers make informed decisions and hold companies accountable for poor cancellation practices. Yafee believes transparent feedback strengthens the consumer ecosystem.
Checklist for OpenVPN cancellation
| Task | Completed | Notes |
|---|---|---|
| Record your renewal date and renewal amount | [ ] | Screenshot or note from account dashboard |
| Submit cancellation request via account portal or email | [ ] | Keep confirmation email |
| Wait 2-5 business days for processing | [ ] | Monitor support inbox |
| Verify cancellation status in account settings | [ ] | Should show "cancelled" or "inactive" |
| Check bank statement on renewal date | [ ] | Dispute immediately if charged |
| Store all cancellation documentation for 2 years | [ ] | Screenshots, emails, postal receipts |
Comparing OpenVPN to alternative VPN and network platforms
If you are evaluating whether cancellation is the right choice, consider how OpenVPN stacks against comparable solutions in the Canadian market.
| Feature | OpenVPN | WireGuard-based alternative | Proprietary managed VPN |
|---|---|---|---|
| Ease of setup | Moderate (some technical knowledge required) | Simple (fewer configuration options) | Very simple (guided setup) |
| Cost (monthly, small team) | ~C$15-30/connection | ~C$10-20/connection | ~C$25-50/user |
| Self-hosted option | Yes (free tier available) | Yes | No (cloud only) |
| Encryption standard | AES-256 (industry standard) | ChaCha20 (modern, faster on some hardware) | AES-256 or proprietary |
| Cancellation ease | Email or portal (moderate) | Varies by provider | Web portal (very easy) |
If your reason for cancellation is cost, a WireGuard-based solution may save you 20-30%. If it is ease of use, a fully managed vendor may be worth the premium. Yafee recommends trialling your replacement option for 14 days before cancelling OpenVPN to ensure the transition is seamless.
Contacting OpenVPN and escalation contacts
If OpenVPN does not honour your cancellation request or continues billing you after you cancel, escalate to the regulatory authorities responsible for enforcing consumer protection law in Canada.
Primary contact for cancellation
Send all cancellation and billing inquiries to OpenVPN's support team at your earliest convenience. Email support generates a timestamped record; phone calls do not. If OpenVPN has provided a support portal within your account dashboard, use it-this also creates a logged record that can be cited in future disputes.
Corporate mailing address for formal notice
For certified mail or formal written notices, address correspondence to:
OpenVPN Inc.
400 Linton Hall Road
Charlottesville, Virginia 22901
United States
Include "CANCELLATION REQUEST" in the subject line and your account email and ID in the body. Allow 10-15 business days for postal transit and processing.
Canadian consumer protection escalation
If OpenVPN refuses to honour your cancellation or continues billing after you have cancelled, file a formal complaint with the appropriate Canadian authority:
- Ontario: Ontario Office of Consumer Protection (ServiceOntario)
- British Columbia: Consumer Protection BC
- Alberta: Service Alberta, Consumer Protection Branch
- Federal (all provinces): Competition Bureau of Canada (for misleading auto-renewal practices)
Provide copies of all cancellation documentation, your account statements, and the company's refusal to process your request. These agencies investigate and can compel refunds or pursue enforcement action.
Chargeback dispute with your bank
If OpenVPN continues to charge your credit card or debit account after cancellation, contact your bank or credit card issuer and file a dispute. Provide your cancellation documentation and the unwanted charges. Most banks allow chargebacks up to 60 days after the disputed transaction. This is often the fastest way to recover money while formal complaints are being processed.
Final steps and legal support
Cancelling OpenVPN protects your budget and your subscription rights. By following the procedures outlined above-documenting every step, cancelling well before your renewal date, and knowing your provincial consumer protection rights-you ensure that unwanted billing does not continue and that you preserve evidence if a dispute arises.
Canadian consumer law is clear: companies cannot use opaque cancellation processes or trick consumers into auto-renewal. You have enforceable rights under the Competition Act and provincial consumer protection legislation. If OpenVPN violates these rights, you can escalate to your provincial regulator or the Competition Bureau.
Yafee has helped thousands of consumers cancel software subscriptions, recover unwanted charges, and understand their legal position. If you believe OpenVPN has violated your rights or continue to be charged after cancellation, contact Yafee for a free consultation. Yafee specializes in subscription disputes and can guide you through formal complaint procedures or small claims processes. Yafee's resources are available at yafee.com, where you will find additional guides on consumer rights, SaaS cancellation, and billing disputes across Canadian provinces.