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Frequently asked questions
Cancel Oddsmonkey: The Right Way
How to cancel Oddsmonkey in malaysia and protect your money
What Oddsmonkey is and why malaysians subscribe
Oddsmonkey is a subscription-based software platform designed for matched betting, a betting strategy that uses arbitrage to lock in profit across bookmakers. The service does not sell bets themselves. Instead, you pay for access to training guides, offer trackers, calculators, community forums, and betting tools. The subscription renews automatically every month or year, depending on which plan you choose.
The operating company is Liquidity Trading Limited, registered in Gibraltar. This matters because there is no Malaysian office or local registered address, which affects how you cancel and where you escalate disputes. For residents in Malaysia, the fastest cancellation route is through your online account or email to [email protected].
Subscription plans and what you actually get
Oddsmonkey sells two main membership tiers. Premium includes training guides, more than 50 sign-up offers, weekly updates, over 30 software tools, and community forum access. All Access adds casino-focused offers and advanced casino tools on top of Premium.
There is no verified free trial period. However, both Premium and All Access come with a 14-day money-back guarantee if you request a refund within 14 days of your purchase date. This is your earliest cancellation window and your strongest legal position if you want your money back.
Pricing in malaysia ringgit
Oddsmonkey prices are displayed in USD on the website. Using the standard conversion of 1 USD to approximately RM4.72, here is what you will pay:
| Plan | Billing cycle | USD price | Approximate MYR |
|---|---|---|---|
| Premium | Monthly | USD 39.99 | RM 189 |
| Premium | Annual | USD 249.99 | RM 1,180 |
| All Access | Monthly | USD 49.99 | RM 236 |
| All Access | Annual | USD 349.99 | RM 1,652 |
Annual plans lock you in for 12 months, so the monthly option gives you flexibility to cancel sooner if the service no longer suits your needs. Yafee specialists recommend reviewing your actual usage every three months to decide whether the subscription still delivers value.
Your legal position under malaysian consumer law
Your cancellation rights in Malaysia are anchored in the Consumer Protection Act 1999, which governs unfair contract terms, automatic renewal traps, and your right to withdraw from distance contracts.
Distance selling and the 14-day withdrawal right
Because Oddsmonkey operates online and you do not meet face-to-face, Malaysian law classifies this as a distance contract. Under Section 53 of the Consumer Protection Act 1999, you have a statutory right to cancel within 14 days of purchase without providing a reason, provided you follow the correct procedure. This 14-day window is your strongest legal position.
To exercise this right, you must notify Oddsmonkey in writing within the 14-day period. Yafee advises that written notification includes email, so sending a cancellation request to [email protected] with "14-day withdrawal" in the subject line counts as formal notice. Keep the email receipt and any response.
Your protection against auto-renewal traps
Section 53(2) of the Consumer Protection Act 1999 specifically protects consumers against automatic renewal clauses that are difficult to cancel. Oddsmonkey must make cancellation as easy as subscribing. If the company makes cancellation deliberately hard, unclear, or inaccessible, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), Malaysia's consumer authority.
Furthermore, the company must send you a reminder before any renewal charge hits your payment method. If Oddsmonkey charges you without adequate notice or without a clear, working cancellation process, you can request a refund and escalate the matter to KPDNKK.
Your position if you cancel after 14 days
After the 14-day withdrawal window closes, your cancellation rights depend on the terms you agreed to. Check your original email receipt and the cancellation policy on Oddsmonkey's website. Most SaaS subscriptions allow cancellation at the end of your current billing cycle, though you may not receive a pro-rata refund for the remainder of the period. The Consumer Protection Act 1999 does not automatically entitle you to a partial refund after 14 days unless the service was defective or misrepresented.
How to cancel Oddsmonkey step by step
Cancellation is fastest and clearest when you use the official online method. Yafee recommends following this procedure to avoid disputes and ensure your account is properly closed.
Step 1: log in and gather your account details
Visit the Oddsmonkey website and log into your account. Navigate to the Membership or Account Settings section. Note your plan type, subscription start date, and next renewal date. Take a screenshot of your membership details and save it to your email or cloud storage.
This step protects you because you will have evidence of what you paid, when you paid it, and when your subscription was due to renew. If Oddsmonkey later charges you after you cancel, this documentation will support your refund claim.
Step 2: locate the cancellation option
Within your Account or Membership section, look for a "Cancel Membership" or "Manage Subscription" button. Oddsmonkey's help documentation states this option appears in the Membership tab of My Account. Click it.
- Do not assume the cancellation happens automatically after clicking.
- Confirm the cancellation by reading any pop-up messages or confirmation pages.
- Note the cancellation confirmation number if the system provides one.
Step 3: confirm the cancellation date in writing
After you click cancel online, send an email to [email protected] with the following information:
- Your Oddsmonkey account email address
- Your full name as it appears on your account
- The date you submitted your cancellation request
- Your next scheduled renewal date
- A clear statement: "I request cancellation of my [Premium/All Access] membership effective immediately" or "effective at the end of my current billing cycle" (your choice)
This email creates a paper trail. Yafee emphasizes that sending written notice via email, especially within the 14-day withdrawal window, is your legal protection if a dispute arises later.
Step 4: save the cancellation confirmation
Oddsmonkey will reply with a cancellation confirmation. Save this email in a dedicated folder on your computer or cloud storage. The confirmation should state your cancellation date, your final renewal date (if applicable), and confirmation that no further charges will occur.
If you do not receive a confirmation within 48 hours, send a follow-up email. If the company does not respond within 7 days, you can escalate the matter to KPDNKK or your credit card provider.
Alternative: contact customer support directly
If the self-service cancellation button does not work or is not visible, contact Oddsmonkey support directly.
- Email: [email protected]
- Live chat: Available Monday to Sunday, 9:00 AM to 5:15 PM GMT (which is roughly 5:00 PM to 1:15 AM Malaysian time, depending on daylight saving)
- Request time: Send your email in the afternoon Malaysia time to reach the team during their working hours.
In your message, state your intent to cancel clearly. Include your account email, full name, and the reason (optional, but helpful). Polite, clear communication reduces delays.
What happens after you cancel Oddsmonkey
Cancellation is not instant. Understand what to expect in the days and weeks after you submit your request.
Access and timeline after cancellation
Once you cancel, Oddsmonkey will typically allow you to access your account until the end of your current billing cycle. For example, if you are on a monthly plan and cancel on the 15th of the month, you usually retain access until the last day of that month.
After that date, your login credentials will stop working and you will no longer see the training guides, tools, calculators, or forum access. Yafee advises that you save any personal data, bet history, or calculator outputs before that date passes, because Oddsmonkey does not clearly state how long it retains your data after cancellation.
Monitoring your payment method
Check your bank account, credit card, or PayPal statements weekly for the next month after cancellation. Your objective is to confirm that no further charges appear on your next renewal date. If Oddsmonkey charges you again after you cancelled, contact your bank or payment provider immediately and request a refund.
Most banks and PayPal allow you to dispute unauthorised charges within 60 days. This is your fallback if the company fails to honour your cancellation. Nevertheless, sending that written cancellation email to [email protected] will strengthen your dispute claim because you have evidence that you instructed them to stop.
Refund policy and how to claim your money back
Your refund entitlement depends on when you cancel and whether you fall within the 14-day withdrawal window.
Within 14 days: your withdrawal right
If you cancel within 14 days of your original purchase, you are entitled to a full refund under Section 53 of the Consumer Protection Act 1999. The company must process this refund to your original payment method within 14 days of receiving your cancellation notice.
To claim, write to [email protected] with "14-day withdrawal request" in the subject line. Include your account details, purchase date, and a clear statement that you wish to withdraw from the contract within the 14-day period. In accordance with the law, Oddsmonkey must refund your money without asking you to justify your decision.
After 14 days: policy-dependent refunds
Once the 14-day window closes, your refund depends on Oddsmonkey's published cancellation policy. Check the terms and conditions on the website or in your original receipt email. Most SaaS companies do not refund the unused portion of a subscription after the withdrawal period closes.
However, if Oddsmonkey misrepresented the service, the tools did not work, or the platform was inaccessible, you may have grounds to request a refund based on breach of contract or misrepresentation. In such cases, Yafee recommends documenting the problem with screenshots and contacting support with specific examples.
Refund processing
Once Oddsmonkey approves your refund, the money typically returns to your bank account or PayPal within 5 to 10 business days, depending on your bank's processing speed. Monitor your bank statements and confirm the refund arrives. If it does not appear within 14 days, contact support again with proof of the cancellation request.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward if you follow the right steps, and most readers will have no trouble at all. However, a few traps catch people off guard.
Mistake 1: assuming the cancellation button is enough
Many members click the cancellation button on the website and assume they are done. In reality, the company often still charges them because the online system did not sync with their billing database. Always follow up with a written email to [email protected] confirming your cancellation. This second step is not extra work. It is insurance.
Mistake 2: missing the 14-day withdrawal deadline
The 14-day withdrawal window is strict. It starts from your purchase date, not from when you first log in or when you decide you do not like the service. If you wait 16 days to cancel, you lose this right. Yafee recommends setting a phone reminder for day 10 if you are testing the platform and unsure whether to keep it.
Mistake 3: not checking your statement before cancelling
Before you cancel, verify your next renewal date. If renewal is scheduled for tomorrow and you cancel today, you may still be charged once more. You can then request a refund for that final charge, but it is cleaner to cancel just after a renewal has processed, giving you the full billing cycle before the next charge.
Mistake 4: losing your confirmation email
If Oddsmonkey later charges you and you cannot find the cancellation confirmation email, you have a weaker dispute case. File that confirmation email in a folder called "Subscriptions" in your email account, back it up to cloud storage, or print it. This small step prevents unnecessary refund delays.
Pricing comparison and whether to keep or cancel
Sometimes the decision to cancel depends on whether the service still makes financial sense for you. Here is a quick comparison of what you get versus what you pay.
| Consideration | Keep your subscription | Cancel now |
|---|---|---|
| Active matched betting | You place 5+ qualifying bets per month | You have placed fewer than 2 bets in three months |
| Cost per use | You value one tool or guide at more than RM15/month | You have not used the platform in 30+ days |
| Community benefit | You actively use the forum and learn from others | You never visit the forum or read updates |
| Annual vs monthly | You are certain you will use it for 12 months | You are unsure about next month, let alone next year |
| Within 14 days? | You are satisfied and want to continue | You have not earned back your subscription cost yet |
If three or more boxes in the "Cancel now" column apply to you, cancellation is the right move. Yafee has helped thousands of consumers cancel unnecessary subscriptions and redirect that money to savings or other priorities.
Contact details and escalation in malaysia
If Oddsmonkey refuses to honour your cancellation or refund, you have formal escalation options in Malaysia.
Oddsmonkey direct contact
Start with the company:
- Email: [email protected]
- Website: oddsmonkey.com (check the Help section for live chat options)
- Registered company: Liquidity Trading Limited, Gibraltar
- Note: There is no Malaysian office address. All correspondence must go through email or the website.
Escalation to KPDNKK (Ministry of domestic trade and consumer affairs)
If Oddsmonkey does not respond or refuses to refund you within 14 days, lodge a formal complaint with KPDNKK, Malaysia's consumer protection agency. You can file a complaint online via:
- Website: kpdnkk.gov.my
- Email or postal address: Available on the KPDNKK website
- Reference: Consumer Protection Act 1999, Section 53 (distance contracts) or unfair contract terms
KPDNKK can investigate the company and compel a refund if it finds in your favour. This process typically takes 4 to 8 weeks.
Chargeback via your bank or card issuer
If Oddsmonkey charged you without authorisation after you cancelled, contact your bank or credit card company and request a chargeback. You must do this within 60 days of the unauthorised charge. Provide the bank with your cancellation confirmation email as evidence.
In accordance with banking regulations in Malaysia, your issuer will investigate and refund you if they agree the charge was unauthorised.
Final checklist before and after cancellation
Use this checklist to ensure you have done everything correctly.
- Screenshot your membership details and next renewal date.
- Save all receipts, invoices, and sign-up confirmation emails.
- Download or export any personal data you need from your account.
- Log in and click the cancellation button.
- Send a cancellation confirmation email to [email protected] within 24 hours.
- Save the company's cancellation confirmation reply.
- Check your bank statement on the scheduled renewal date to confirm no charge occurred.
- Wait 14 days for your refund to process if you cancelled within the withdrawal window.
- Contact your bank if an unauthorised charge appears after cancellation.
- File a KPDNKK complaint if Oddsmonkey refuses to respond within 14 days.
Summary and next steps
Cancelling Oddsmonkey in Malaysia is straightforward when you follow the legal framework set out in the Consumer Protection Act 1999 and take the steps outlined above. Your strongest position is cancelling within 14 days of purchase, which gives you an automatic withdrawal right and a full refund. After 14 days, your rights depend on the service terms and whether the company misrepresented what you would receive.
Always cancel in writing via email, never rely on the self-service button alone. Document everything, monitor your bank account, and escalate to KPDNKK if the company ignores your request. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their money through this process, and our specialists are available if you need guidance on your specific situation. Visit yafee.com to learn more about your consumer rights or to submit a detailed question about your Oddsmonkey account.
Remember: your money is yours, and cancelling a subscription you no longer use is your right under Malaysian law. Act within 14 days if you want a refund, send that confirmation email, and keep your paperwork. You have the law on your side.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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