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Frequently asked questions
Cancel Oddsmonkey: Step-by-Step Guide
How to cancel Oddsmonkey in new zealand and claim your refund
What Oddsmonkey is and why you might want to leave
Oddsmonkey is an online matched-betting platform that teaches you how to extract profit from bookmaker promotions and free bets. The service supplies calculators, video tutorials, and a vibrant community of users who share matched-betting strategies and tips. If you've signed up and realised matched-betting demands more time than you anticipated, or you've exhausted the profitable bookmaker offers in your region, cancelling is straightforward once you understand the process.
How Oddsmonkey operates
Oddsmonkey is operated by Liquidity Trading Limited, a Gibraltar-registered company. The platform connects you to betting exchanges and bookmakers, then guides you through placing opposing bets to lock in guaranteed profit from promotional offers. It is a legitimate service, but success requires substantial time investment, meticulous attention to detail, and access to multiple betting accounts across New Zealand.
Why people cancel Oddsmonkey
You might cancel Oddsmonkey because matched-betting demands far more hours than you expected, you have exhausted the profitable bookmaker offers available in your region, or you simply prefer to spend your time on other activities. Whatever your reason, Yafee understands that cancelling should be transparent and friction-free. This guide walks you through every step so you do not waste time or money navigating the process alone.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase online services, and understanding your legal position strengthens your position if a dispute arises.
What the consumer guarantees act says
Under the Consumer Guarantees Act, you hold the right to cancel within a reasonable time if the service fails to match what was described or promised. For digital services purchased online, you also retain a 14-day cooling-off period to change your mind, provided the company furnished proper disclosure before you paid. This is not a courtesy; it is a legal entitlement.
Oddsmonkey's own terms reference a 14-day "right to change your mind" guarantee, which aligns directly with New Zealand consumer law. This means you can request a refund within 14 days of your first purchase without providing an explanation, as long as you contact them in writing. Yafee advises that you document the date you signed up, as this becomes your anchor point for the 14-day window.
What this means for your Oddsmonkey refund
If you are within 14 days of signing up, you hold a legal right to request your money back. Oddsmonkey's "no questions asked" guarantee honours this statutory entitlement. Beyond 14 days, you can still request a refund if you demonstrate that the service failed to match the description provided at purchase. Yafee recommends retaining your order confirmation email and any promotional materials you received, as these form evidence of what was promised to you at the point of sale.
Your legal position: You are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 2020. If Oddsmonkey refuses a refund within 14 days without valid reason, you can escalate to the Commerce Commission or pursue a claim through the Disputes Tribunal (for claims under NZD 15,000).
How to cancel your Oddsmonkey account
Your cancellation method depends on how you accessed the service and how you pay; Yafee breaks down each pathway so you cancel correctly the first time.
Cancel via the Oddsmonkey website
If you signed up directly on Oddsmonkey.com and pay them directly, follow this method. Your membership will remain active until your current billing period expires, so you retain access to all materials until that date.
- Log in to your Oddsmonkey account at www.oddsmonkey.com using your email address and password.
- If you have forgotten your password, click the "Forgot password?" link on the login page and follow the email reset instructions.
- Check your spam or junk folder if the reset email does not arrive within two minutes.
- Click on My Account in the main navigation menu.
- This is usually located in the top right corner of the screen or within the hamburger menu on mobile devices.
- Navigate to the Membership or Subscription tab.
- Look for your current plan name and your subscription status.
- Select the Cancel Membership or Cancel Subscription button.
- Oddsmonkey may display a survey asking why you are leaving; completing this is optional.
- If you wish to claim a refund within 14 days, mention this in the survey or proceed to email (see below).
- Confirm your cancellation when prompted.
- You will receive a confirmation email within minutes; retain this for your records.
Cancel via email if you cannot access your account
If you cannot log in, or if the website cancellation method fails, contact Oddsmonkey support by email. This is the most direct route for disputes or refund claims.
- Compose an email to [email protected] with the subject line "Cancellation and refund request".
- Alternatively, send your request to [email protected] if the first address does not respond within 48 hours.
- Include the following information in your email:
- Your full name (as registered on your account).
- The email address you used to sign up.
- The date you purchased your membership.
- Your payment method (card ending in XX, or PayPal account).
- A clear statement: "I wish to cancel my Oddsmonkey membership and request a refund under the Consumer Guarantees Act 1993" (if within 14 days).
- Send the email and retain a copy for your records.
- Oddsmonkey is obligated to respond within 20 working days under the Consumer Guarantees Act.
- Monitor your email inbox for a response, including spam and promotions folders.
- If you receive no reply within 20 working days, escalate to the Commerce Commission (see "If Oddsmonkey refuses your refund" below).
Cancel if you paid via a third-party platform or reseller
Some users purchase Oddsmonkey subscriptions through affiliate websites or promotional partners. If this applies to you, contact the third party first, as they may hold the authority to process your cancellation and refund.
- Log in to the third-party platform where you made your purchase.
- Search for your order history or "My Subscriptions".
- Locate your Oddsmonkey subscription and select "Cancel" or "Request refund".
- Follow the platform's cancellation process; this often triggers an automatic refund within 3 to 5 working days.
- If the third-party platform does not offer a refund, email both the platform and [email protected] together, citing the transaction ID.
- Make clear that you are exercising your right to cancel under the Consumer Guarantees Act.
Refund timeline and what to expect
Understanding when your money will return to your bank account or payment method prevents unnecessary confusion after you cancel.
Refund processing times
Oddsmonkey typically processes refunds within 14 working days of your cancellation request. Your bank or payment provider may then take a further 3 to 5 working days to credit the funds to your account. Consequently, the full refund cycle from request to receipt can span 21 working days in total.
| Stage | Timeframe | What happens |
|---|---|---|
| Cancellation request sent | Immediate | You submit your cancellation via website or email. |
| Oddsmonkey confirms receipt | Within 2 working days | You receive a confirmation email from Oddsmonkey. |
| Refund processed | Within 14 working days | Oddsmonkey initiates the refund to your original payment method. |
| Funds appear in your account | 3 to 5 working days after processing | Your bank credits the refund. Check your online banking portal. |
Chasing a refund if it does not arrive
If you do not receive your refund within 21 working days, follow up immediately.
- Send a follow-up email to [email protected] with the subject "Refund status enquiry".
- Reference your original cancellation email and the date you sent it.
- Ask for a refund reference number or confirmation that the refund has been processed.
- Yafee recommends that you also contact your bank to confirm they have not rejected the refund.
- Your bank can issue a trace on the transaction and provide proof if Oddsmonkey did not send the refund.
- If Oddsmonkey does not respond within 20 working days or your bank confirms no refund was sent, escalate to the Commerce Commission (see section below).
If Oddsmonkey refuses your refund
Yafee has helped thousands of consumers understand their rights when a company refuses a legitimate cancellation request. You are not without recourse.
Your escalation options
If Oddsmonkey denies your refund request or ignores your cancellation, you can pursue resolution through official channels. New Zealand law protects you here, and enforcement bodies have real power to compel refunds.
- Lodge a formal complaint with the Commerce Commission.
- Visit www.comcom.govt.nz or call 0800 943 600.
- Provide your order confirmation, cancellation email, and proof that Oddsmonkey refused to respond or refund.
- The Commerce Commission will investigate whether Oddsmonkey breached the Consumer Guarantees Act or Fair Trading Act 2020.
- File a claim with the Disputes Tribunal (if your refund is under NZD 15,000).
- Visit www.disputes.govt.nz to lodge your case online.
- The Tribunal is free and informal; you do not need a lawyer.
- Provide copies of all correspondence and your evidence that you cancelled within 14 days or that the service did not match the description.
- Contact your bank or payment provider to dispute the charge.
- If you paid by credit or debit card, your bank can issue a chargeback if the merchant does not refund within a reasonable time.
- You will need to provide evidence of your cancellation request and the company's refusal.
- Seek legal advice from a consumer law specialist (optional).
- If your claim exceeds NZD 15,000 or involves complex circumstances, contact a lawyer specialising in consumer law.
What the commerce commission and disputes tribunal can do
Both agencies have power to order Oddsmonkey to refund you if they find the company breached consumer law. The Commerce Commission can also issue warnings, penalties, or public enforcement orders. Consequently, companies take these complaints seriously.
What happens after you cancel
Cancelling is only the beginning; knowing what to expect after you submit your request prevents worry and ensures you do not miss any important deadlines.
Your access after cancellation
Once you cancel, your membership remains active until the end of your current billing period (monthly or annually, depending on your plan). This means you retain access to all tutorials, calculators, and community forums for the remainder of that period. After the billing period ends, your access ceases and you cannot log in.
Stopping automatic renewals
If Oddsmonkey has your credit card on file, cancelling your membership through the website or email will halt automatic renewals. However, Yafee advises that you verify this by checking your banking app or credit card statement 7 days after your cancellation confirmation. If you see a charge after cancellation, contact your bank immediately to dispute it as an unauthorised transaction.
Opting out of marketing emails
Cancelling your membership does not automatically unsubscribe you from Oddsmonkey's marketing emails. To stop promotional messages, either click the "Unsubscribe" link at the bottom of any email from Oddsmonkey, or send an email to [email protected] with the subject "Unsubscribe from marketing" and your registered email address.
Common mistakes to avoid when cancelling
Cancelling should be simple, and most users proceed without incident; however, a few oversights can delay your refund or weaken your legal position.
Not documenting your cancellation request
If you cancel via the website, take a screenshot of the confirmation screen and save the confirmation email. If you cancel by email, retain a copy of your sent message and Oddsmonkey's reply. Without this evidence, you cannot prove you cancelled if a dispute arises and the Commerce Commission or Disputes Tribunal asks you to demonstrate your good faith effort.
Cancelling but not requesting a refund
Cancelling your membership does not automatically trigger a refund. You must explicitly ask for your money back, especially if you are within 14 days of purchase. When you cancel via email, include the sentence: "I am cancelling my membership and requesting a full refund under the Consumer Guarantees Act 1993." Do not assume Oddsmonkey will offer a refund without a clear request.
Assuming a refund is automatic beyond 14 days
After 14 days, you can still claim a refund, but only if you can prove the service did not match what was described at purchase. Retain your order confirmation and any promotional materials Oddsmonkey sent you. If you claim a refund beyond 14 days and Oddsmonkey refuses, you will need this evidence to win a dispute tribunal case.
Ignoring the 20 working day response deadline
Oddsmonkey is legally obligated to respond to your cancellation or refund request within 20 working days under the Consumer Guarantees Act. If they do not respond, you can escalate to the Commerce Commission immediately without waiting any longer. Mark your calendar on day 20 and escalate if you have heard nothing.
Pricing, billing, and your refund eligibility
Yafee believes you should understand what you paid before you cancel, as this clarifies what refund amount you should expect and whether you qualify for a refund at all.
| Plan type | Typical cost (NZD) | Billing cycle | Refund eligible within 14 days? |
|---|---|---|---|
| Basic / Starter | NZD 29 to 39 per month | Monthly | Yes |
| Annual plan | NZD 250 to 350 per year | Annual | Yes |
| Advanced / Pro | NZD 59 to 79 per month | Monthly | Yes |
| One-off course or guide | NZD 15 to 60 | One-time payment | Yes |
Your refund amount is the full price you paid for your current billing cycle or purchase. If you paid for an annual plan and cancel within 14 days, you receive a refund of the entire annual fee. Consequently, requesting a cancellation quickly after purchase maximises your refund, especially if you purchased an annual plan.
Comparing Oddsmonkey to other matched-betting platforms
If you are considering leaving Oddsmonkey because it does not suit your needs, Yafee provides a brief comparison so you can decide whether to cancel or explore an alternative.
| Platform | Cost (NZD) | Community | Tools quality | Best for |
|---|---|---|---|---|
| Oddsmonkey | NZD 29-79 per month | Very active | Excellent | Beginners and active traders |
| Profit Accumulator | NZD 25-50 per month | Active | Good | Hands-on learners |
| Geeks Toy | Free to NZD 200+ per year | Moderate | Good | Budget-conscious users |
| Pinnacle Profit | NZD 40+ per month | Smaller | Excellent | Advanced traders |
Cancelling Oddsmonkey does not lock you out of matched-betting permanently. You can pursue the same strategies using free tools or a lower-cost platform. Nevertheless, understand your reasons for leaving before switching to a competitor, as most matched-betting platforms demand similar time and effort.
Checklist: before and after cancellation
Use this checklist to ensure you do not miss any critical steps or deadlines when you cancel Oddsmonkey.
- Before you cancel:
- Note the exact date you signed up (check your confirmation email or bank statement).
- Gather your order confirmation and any promotional materials Oddsmonkey sent you.
- Write down your registered email address and account username.
- Decide whether you want a refund (yes = stay within 14 days or document service failure; no = cancel anytime).
- When you cancel:
- Use either the website (My Account > Membership > Cancel) or email ([email protected]).
- Request a refund explicitly if you are within 14 days or believe the service did not match its description.
- Keep a screenshot or copy of your cancellation request and confirmation email.
- Note the date and time you cancelled.
- After you cancel:
- Monitor your email for Oddsmonkey's response (should arrive within 2 to 5 working days).
- Check your bank statement or payment app on day 7 to confirm no new charges appeared.
- Mark your calendar for day 20 (deadline for Oddsmonkey to respond; if silent, escalate).
- Follow up on day 20 if you have heard nothing.
- Unsubscribe from Oddsmonkey's marketing emails if you wish to stop receiving promotions.
Contact information and escalation routes
Oddsmonkey operates under Gibraltar law but serves New Zealand customers. Below is the contact information and escalation steps if Oddsmonkey does not respond to your cancellation request.
Oddsmonkey contact details
Oddsmonkey does not publish a New Zealand postal address. The parent company, Liquidity Trading Limited, is registered in Gibraltar. You must contact them via email:
- Support email: [email protected]
- Backup email: [email protected]
- Website: www.oddsmonkey.com
- Expected response time: 2 to 5 working days (legally required within 20 working days).
Do not attempt to contact Oddsmonkey via phone, as they do not list a customer service telephone number for New Zealand.
New zealand consumer protection authorities
If Oddsmonkey fails to respond or refuses your refund, escalate to the relevant New Zealand authority:
- Commerce Commission (for breaches of the Consumer Guarantees Act or Fair Trading Act 2020):
- Website: www.comcom.govt.nz
- Telephone: 0800 943 600
- Online complaint form available on their website.
- Disputes Tribunal (for claims under NZD 15,000):
- Website: www.disputes.govt.nz
- Telephone: 0800 334 533
- File online; no lawyer needed.
- Your bank or payment provider (for chargeback/reversal):
- Contact the customer service number on the back of your card or log in online.
- Request a transaction dispute if Oddsmonkey refuses to refund a valid cancellation request.
Final summary: how yafee can help you
Cancelling Oddsmonkey is legally straightforward if you act within 14 days of purchase or can demonstrate that the service failed to match its description. Yafee has helped thousands of New Zealand consumers cancel SaaS subscriptions, pursue refunds, and understand their rights under the Consumer Guarantees Act 1993 and Fair Trading Act 2020. Follow the steps in this guide, document your cancellation, and escalate to the Commerce Commission or Disputes Tribunal if Oddsmonkey refuses to cooperate.
Remember: you are protected by law, and Oddsmonkey is obligated to respond within 20 working days and honour refunds within 14 days of purchase. If they do not, the Commerce Commission will investigate and compel compliance. Yafee is here to empower you with knowledge; now take action and reclaim your money if you believe it is rightfully yours. For more guidance on cancelling other services, visit Yafee at yafee.com.