How to cancel Medify and stop automatic renewal charges

Understanding Medify and your subscription

Medify is a digital learning platform designed for Australian medical students and exam candidates preparing for entry assessments. The service delivers practice questions, mock exams, performance analytics and structured courses focused on UCAT, GAMSAT and medical school interview preparation. Your subscription continues automatically at the end of each billing period unless you actively cancel.

You may choose to cancel after completing your exam preparation, securing a place at medical school, or discovering the platform doesn't align with your learning style. Other subscribers cancel to prevent unexpected renewal charges or because they've switched to competing resources. At Yafee, we understand that managing digital subscriptions requires clarity and confidence. This guide walks you through the entire cancellation process so you remain in control of your account and avoid unwanted charges.

Medify's subscription plans and pricing structure

Medify offers three billing intervals, each providing identical access to core learning content at different price points and renewal frequencies.

All three tiers grant access to the same resources: comprehensive practice question libraries with detailed explanations, examination simulation mock tests, and detailed progress tracking analytics. Medify also offers a free introductory tier with limited content, allowing you to trial the platform before committing to paid access.

Reasons to cancel your Medify subscription

You should cancel Medify if you have completed your examination or interview preparation, finished your course module, or wish to transition to an alternative learning platform. Cancel immediately if you are being charged for services you no longer use or if unexpected renewal notifications are reaching you without warning.

If you hold a weekly or monthly plan, your frequent renewal dates require prompt action to stop charges. If you subscribe to the yearly plan, mark your renewal date immediately to ensure you do not miss the cancellation deadline.

Your consumer rights under australian law

Your right to cancel Medify is grounded in the Australian Consumer Law (ACL), a federal statute enforced by the Australian Competition and Consumer Commission (ACCC). The ACL grants you specific protections when you enter into ongoing service contracts.

Key protections under the australian consumer law

The ACL contains mandatory requirements for subscription and ongoing service agreements. Under section 139A of the Competition and Consumer Act 2010 (Cth), your service provider must supply you with clear written terms before you enter the contract. These terms must disclose the billing cycle, price, cancellation method, and notice period.

Furthermore, the ACL requires that Medify provide you with a simple, accessible cancellation mechanism. You have the right to cancel without penalty (beyond charges for services already delivered) if the cancellation method is as easy to use as the original purchase method. If you purchased via email, you must be able to cancel via email with equal simplicity.

Consequently, if Medify's cancellation process is deliberately complex, obscured, or costlier than the purchase process, the ACCC may view this as misleading or unconscionable conduct.

Your legal position

You may cancel your Medify subscription at any time. Medify may not charge a cancellation fee or lock you into a renewal period beyond what you explicitly agreed to in writing. If Medify refuses to cancel your account or continues to charge you after cancellation, you can lodge a complaint with the ACCC or your state fair trading office (such as Fair Work Ombudsman or Consumer Affairs Victoria). Yafee recommends documenting every cancellation attempt in writing to support any future dispute.

Cancellation methods available for Medify

Medify does not offer online account self-service, live chat support, or telephone cancellation. Instead, you must submit a formal written cancellation request by email or post to terminate your subscription. This approach is permissible under Australian law provided the method is reasonably accessible and the company responds promptly.

How to cancel Medify by email

Sending a cancellation email is the fastest and most documented method, creating an immediate written record and enabling you to receive written confirmation.

1. Gather your account information before composing your email:
   • Your full name exactly as it appears on your Medify account
   • The email address linked to your subscription
   • Your account or subscription ID (check your invoice or welcome email)
   • The effective cancellation date you prefer (for example, end of current billing cycle)
2. Open your email client and create a new message addressed to [email protected]
3. Compose a clear cancellation request with these elements:
   • Subject line: "Cancellation request" or "Cancel my Medify subscription"
   • Body: State "I request cancellation of my Medify subscription effective [date]. My account details are: [your name], email [your email], subscription ID [if known]. Please confirm cancellation and provide the date the cancellation takes effect."
4. Send the email and retain a copy for your records
5. Expect a response within 2-3 business days
6. Archive the confirmation email in a dedicated folder so you can retrieve it if Medify continues charging you

How to cancel Medify by registered post

If you prefer a formal paper trail or have not received an email response, send a registered post letter with read receipt to ensure Medify acknowledges receipt.

1. Write a formal cancellation letter including:
   • Your full name and current residential address
   • Your registered Medify email address and account ID
   • The phrase "I hereby request cancellation of my Medify subscription effective [date]"
   • Your preferred cancellation date or "immediately"
   • A request for written confirmation of cancellation
2. Address the letter to Medify's registered office or principal place of business (obtain this address from their website or contact [email protected])
3. Send the letter by Australia Post registered post with signature on delivery
4. Pay the additional fee (approximately A$8-12) for the registered service to obtain proof of delivery
5. Retain your Australia Post receipt and tracking number
6. Follow up with an email to [email protected] referencing your registered post letter and tracking number

What happens after you cancel Medify

Once Medify processes your cancellation, your account access will cease at the end of the current billing period or on the date you specified. You will no longer be charged for subsequent renewal periods.

Access to your learning materials after cancellation

Medify typically revokes login access once your billing period ends. If you have completed practice exams or created study notes within the platform, check whether you can download or export this content before your cancellation takes effect. Contact [email protected] before cancelling to confirm what data (if any) you can retrieve.

Confirmation of cancellation and record-keeping

Medify must provide you with written confirmation of your cancellation, including the date your access terminates. Yafee strongly advises you to retain this confirmation alongside your original cancellation request email. If Medify charges your card after the agreed cancellation date, you can dispute the charge with your bank and reference your cancellation confirmation as proof you terminated the service.

Refunds and charges after cancellation

Under Australian Consumer Law, you are entitled to a refund for any charges incurred after your cancellation date. If Medify continues to bill you after you have submitted a cancellation request and provided reasonable time for processing, you have the right to request a refund for all unauthorised post-cancellation charges.

How to request a refund from Medify

1. Review your bank or credit card statement to identify all charges after your cancellation date
2. Email [email protected] with the subject "Refund request - unauthorised charges after cancellation"
3. Attach or reference:
   • Your original cancellation request (the email you sent)
   • Medify's cancellation confirmation (if received)
   • Screenshots or copies of the unauthorised charges from your bank statement
   • The dates of each unauthorised charge
4. State the total amount you wish to reclaim and request a timeframe for processing (within 14 days is standard)
5. If Medify does not respond or refuses to refund, contact your bank or credit card provider and dispute the charges

Disputing charges via your bank

If Medify does not refund unauthorised post-cancellation charges within 14 days, your bank can initiate a chargeback. Provide your bank with copies of your cancellation request and Medify's confirmation to support your dispute. Your bank will investigate and typically credits the amount while the dispute is resolved. Yafee advises keeping all documentation until the matter is fully settled.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel daunting, but you can protect yourself by recognising these common pitfalls. Many subscribers unintentionally allow their subscriptions to renew by missing cancellation deadlines or sending requests to incorrect addresses.

Mistake one: sending cancellation to the wrong email address

Medify operates from [email protected]. Do not send cancellation requests to general inquiry addresses, billing inquiries, or addresses you find through third-party review sites. Verify the correct cancellation email directly on Medify's website before composing your request.

Mistake two: cancelling too close to your renewal date

If your billing cycle renews in 2-3 days and you only now submit a cancellation request, Medify may process the next charge before your cancellation reaches the team. To prevent this, submit your cancellation request at least 5 business days before your renewal date. Yafee recommends setting a phone reminder for one week before renewal so you can act in time.

Mistake three: failing to retain proof of cancellation

If you submit a cancellation email and Medify does not respond, you have no evidence that your request was received. Always save the confirmation email. If no response arrives within 3 business days, send a follow-up email referencing your original request and asking for explicit acknowledgement.

Mistake four: assuming account deletion equals cancellation

Some users believe they can cancel by simply deleting the Medify app or closing their web browser. This does not stop automatic renewal. You must submit a formal written cancellation request to terminate billing.

Pricing comparison and when to cancel

Your billing frequency affects how urgently you must act. The table below shows when each plan's renewal charge will hit your account.

If you are on a weekly plan and have just decided to cancel, act today. Send your cancellation email to [email protected] within the next 24 hours to allow processing time before your next charge. If you are on a monthly or yearly plan, you have more flexibility, but do not defer cancellation indefinitely-mark your calendar and send the request at least one week before renewal.

Steps to take before and after cancelling

Preparing properly before cancellation and following up afterwards protects your account and financial interests.

Before you submit your cancellation

1. Log into your Medify account and download or export any study materials, progress reports, or certificates you wish to keep (as access will terminate upon cancellation)
2. Check your email inbox for your most recent invoice to confirm your account ID and current subscription plan
3. Note your renewal date by reviewing the invoice or account details
4. Calculate the number of days until renewal; if fewer than 7 days remain, submit your cancellation request immediately
5. Draft your cancellation email, including all required account details (name, email, ID)

After you submit your cancellation

1. Await confirmation from Medify within 2-3 business days; if no response arrives, send a follow-up email referencing your original request
2. Once confirmed, mark your calendar with the cancellation effective date
3. On the day your subscription was supposed to renew, check your bank statement or credit card to confirm no charge has been processed
4. If an unexpected charge appears, immediately contact your bank to dispute it and provide your cancellation confirmation to [email protected]
5. Retain all cancellation correspondence (emails, confirmations, bank records) for 12 months in case further disputes arise

Contacting medify's support and escalation

If Medify does not acknowledge your cancellation request or refuses to process it, escalate your complaint through official channels.

Initial contact and response timeframe

Medify's support team should respond to cancellation requests within 2-3 business days. If no response arrives after 3 business days, send a follow-up email with the subject "Follow-up: cancellation request submitted [original date]" and clearly state that you expect acknowledgement within 24 hours.

Lodging a complaint with the ACCC

If Medify continues to charge you after a reasonable cancellation request or refuses to cancel your subscription, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC investigates misleading or deceptive conduct and unconscionable conduct in relation to subscription services. You can file a complaint online at www.accc.gov.au or contact the ACCC directly.

Furthermore, each Australian state and territory operates its own fair trading or consumer affairs office. If you reside in Victoria, contact Consumer Affairs Victoria (CAV); in New South Wales, contact Fair Work Ombudsman or your local consumer affairs office. These agencies can investigate complaints of unfair contract terms or failure to honour cancellation requests.

Key checklist before cancelling Medify

Use this checklist to ensure you have completed every step and are prepared for cancellation.

Summary and next steps

Cancelling Medify requires a formal written request sent by email or registered post to [email protected]. You have the legal right under the Australian Consumer Law to cancel at any time without penalty, provided you provide reasonable notice. Submit your cancellation request at least 5 business days before your renewal date to prevent unexpected charges. Retain all cancellation confirmation emails and bank statements as proof. If Medify continues to charge you after cancellation, dispute the charges with your bank and escalate the matter to the ACCC or your state fair trading office.

Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear, legally grounded guidance and actionable steps. You do not need to accept unexpected charges or complex cancellation processes. By following this guide, you protect your financial interests and hold Medify accountable to Australian consumer law standards. If you encounter obstacles or need further advice, Yafee remains your trusted resource for navigating subscription cancellation with confidence and authority.

Medify contact details for cancellation

Email: [email protected]

Postal address: Contact [email protected] to obtain Medify's current registered office address before sending registered post, as this address may change. Verify the address directly on Medify's website to ensure your letter reaches the correct department.