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Cancel Livecareer: Step-by-Step Guide
How to cancel Livecareer in malaysia and stop auto-renewal charges
What is Livecareer and why malaysians are signing up
Livecareer is a resume and cover letter builder that operates on a subscription model with automatic renewal, not a one-time purchase platform. Many Malaysian users discover this distinction too late, after a second charge appears on their credit card or debit card when they believed they had paid once for a single CV download.
The service provides access to resume templates, cover letter tools, industry-specific content suggestions, and file downloads including text and PDF formats. Livecareer positions itself as a speed-focused solution for job seekers who need a professional resume within hours, not weeks.
The subscription model and auto-renewal trap
Livecareer operates recurring billing through two main pathways. First, a 14-day trial access plan that renews automatically unless you cancel before the trial period ends. Second, an annual subscription option that bills upfront and renews each year. Both charge your payment method automatically on your renewal date unless you actively terminate the subscription through your account.
The auto-renewal clause is stated during signup, but many users overlook it while rushing through the job application process. Consequently, when you discover an unexpected charge weeks or months later, understanding your cancellation rights under Malaysian consumer law becomes essential.
What you pay for in livecareer's premium features
The paid tier unlocks the full Resume Builder with advanced editing tools, access to cover letter templates matched to specific job titles, industry-specific content recommendations, and the ability to download your work in multiple formats. Without the paid subscription, you can view basic templates but cannot build, edit, or download a resume.
Pricing in Malaysia converts to approximately RM13 for the 14-day trial plan and RM312 annually (or RM26 per month on rolling billing) for the annual premium access. Post-trial pricing on the short-access plan runs at approximately RM112 every four weeks if you do not cancel before your trial ends.
Your consumer rights under malaysian law
Your right to cancel Livecareer is protected under the Consumer Protection Act 1999, which governs unfair contract terms, misleading pricing information, and automatic renewal practices in Malaysia. This framework gives you specific legal grounds to demand a refund, dispute charges, and terminate the subscription without penalty.
Legal position: what the consumer protection act 1999 guarantees
Your legal position: Under the Consumer Protection Act 1999, you have the right to cancel any service contract within 10 days of purchase if you wish, provided the contract involved distance communication (such as online signup). For Livecareer, which is sold entirely online, this means you can cancel within 10 days of your first charge and claim a full refund without penalty. Furthermore, if Livecareer failed to display auto-renewal terms clearly before you paid, you may have grounds to challenge the charge under Section 10 of the Act, which prohibits unfair contract terms.
If Livecareer refuses to refund your charge or denies your cancellation request, you can escalate to the Malaysian Competition Commission (MyCC) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Yafee assists users by summarising these rights in plain language so you understand exactly where you stand before you contact Livecareer support.
Auto-renewal and the 10-day cooling-off period
The Consumer Protection Act 1999 specifically addresses automatic renewal contracts. When you sign up for a recurring subscription online, you enter a distance contract. You have 10 calendar days from the date of purchase to cancel and receive a full refund, provided you notify Livecareer in writing and do not use the service substantially during that period.
After the 10-day window closes, you can still cancel, but Livecareer may charge you for the service already provided up to your cancellation date. Nevertheless, they must honour your cancellation request within 30 days and stop all future charges immediately.
Cancellation methods: where and how to cancel
Livecareer offers cancellation routes depending on how you subscribed: directly on the Livecareer website, through the Apple App Store, or through Google Play. Each method requires a different cancellation approach, and using the wrong method often fails or delays the process.
Cancel via the Livecareer website account dashboard
If you created your Livecareer account and subscribed directly on livecareer.com, you cancel through your online account settings, not by email alone. Here is the step-by-step process:
- Open livecareer.com in your web browser and log in with your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
- Navigate to your Account Settings or Subscription Settings (usually found in a menu labeled "Account," "Settings," or "Billing").
- Look for a section labeled "Subscription," "Billing," "Membership," or "Plan."
- Locate your active subscription or renewal plan on this page.
- Note the exact renewal date and the amount you are being charged.
- Select the option to "Cancel Subscription," "Cancel Membership," "Cancel Plan," or "Pause Billing."
- Livecareer may present a survey or a discounted renewal offer to try to keep you subscribed. You may skip this or decline the offer.
- Confirm your cancellation by clicking a final confirmation button.
- Livecareer will display a confirmation message. Take a screenshot of this message with the cancellation date visible.
- Check your email for a cancellation confirmation email from Livecareer (usually within 24 hours).
- Save this email as proof of cancellation.
Your access ends on your next renewal date. You will not be charged again after you complete this process, provided no further technical errors occur.
Cancel an apple app store subscription
If you subscribed to Livecareer through the Apple App Store (iPhone or iPad), you must cancel through Apple's account settings, not through the Livecareer app itself. Follow these steps on your Apple device:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions" from the menu.
- Find "Livecareer" in your active subscriptions list.
- Tap "Livecareer" and then select "Cancel Subscription" or "Edit."
- Confirm cancellation by tapping the final confirmation button.
- Apple will show a confirmation screen with your cancellation date.
- Check your email for a cancellation confirmation from Apple.
- This email serves as your proof of cancellation.
Your Livecareer subscription ends at the end of your current billing cycle. No further charges will appear on your Apple account after you cancel.
Cancel a google play subscription
If you subscribed through Google Play on an Android device, you cancel through Google Play settings, not within the Livecareer app. Here is the process:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions."
- Find and tap "Livecareer" from your list of active subscriptions.
- Select "Cancel subscription."
- Follow any prompts to confirm your cancellation.
- Google Play will display a confirmation message with your cancellation effective date.
- Look for a cancellation confirmation email from Google Play.
- Save this email as documentation.
Your Livecareer access will end on your next billing date. Google Play will stop charging your payment method immediately after cancellation is processed.
Contact Livecareer support if the dashboard method fails
If you cannot locate the cancellation button, if the button does not work, or if you receive an error message, contact Livecareer support directly. Request cancellation and a refund in writing via email.
- Send an email to Livecareer's support address (typically found in the footer of livecareer.com or in your account settings).
- State clearly in the subject line: "Cancellation Request for [Your Email Address]."
- Include your full name, email address associated with your Livecareer account, and the subscription plan name.
- State the date you signed up and the date of each charge on your account.
- Request cancellation effective immediately and a full refund if you are within the 10-day cooling-off period.
- Keep a copy of your email and any response from Livecareer support.
Livecareer should respond within 5 business days. If they do not cancel your subscription or process a refund within 30 days, escalate to the Malaysian Competition Commission (MyCC) as outlined below.
Refunds and what to expect after cancellation
Your refund eligibility depends on when you request cancellation. Yafee explains the two key scenarios that determine whether you receive money back.
Refunds within the 10-day cooling-off period
If you cancel within 10 calendar days of your first charge, the Consumer Protection Act 1999 entitles you to a full refund of all charges paid, provided you have not substantially used the service. "Substantially used" typically means building multiple resumes, downloading many templates, or using the service for extended periods. Reviewing a few templates or downloading one resume usually does not constitute substantial use.
To claim this refund, contact Livecareer support in writing (email) and reference Section 41 of the Consumer Protection Act 1999. State that you are exercising your right to cancel within the cooling-off period and request a full refund. Livecareer must process the refund within 14 days of receiving your cancellation notice.
Refunds after the 10-day period
After 10 days have elapsed, Livecareer may charge you a pro-rata fee for the days you accessed the service, or they may retain the full subscription amount if your subscription terms permit it. However, they must cancel future charges immediately and stop billing you on your renewal date.
If you believe the charge was made in error or Livecareer did not display auto-renewal terms clearly before you paid, file a dispute with your credit card issuer or bank (chargeback claim) within 60 days. Malaysian banks and card issuers have procedures to reverse unauthorised or disputed charges.
What to do if your refund does not arrive
Refunds typically appear in your bank account or on your credit card within 5 to 10 business days after Livecareer processes them. If you do not see the refund after 14 days, contact your bank to confirm the transaction has been received. If the refund was never sent, escalate the matter to the Malaysian Competition Commission (MyCC) using the contact details at the end of this guide.
Livecareer pricing and billing timeline
Understanding what you pay and when helps you time your cancellation to avoid unnecessary charges. The table below shows typical Livecareer pricing in Malaysia and when bills are due.
| Plan type | Price in MYR | Billing cycle | When to cancel to avoid next charge |
|---|---|---|---|
| 14-day trial | RM13 | 14 days (auto-renews to RM112 monthly) | Within 14 days of signup date |
| Annual premium | RM312 | Every 12 months | Within 10 days of purchase, or before your annual renewal date |
| Monthly rolling (post-trial) | RM112 approx | Every 4 weeks | Before your next 4-week renewal date |
| Starter / free tier | RM0 | N/A | No cancellation needed |
If you are on the 14-day trial, your most critical deadline is day 10, when you have the strongest legal claim for a full refund. Mark this date in your calendar immediately after signup.
Common mistakes to avoid when cancelling
Cancellation problems are usually preventable once you know what goes wrong. Yafee has consolidated the most common errors users make so you can sidestep them.
Mistake 1: cancelling in the wrong place
Many users email Livecareer asking them to cancel but do not log into their account dashboard. Livecareer support staff sometimes respond with a link to the dashboard and ask you to cancel there. This back-and-forth delays the cancellation and risks your 10-day window closing. Always attempt to cancel through the account dashboard first, whether on the website or the app platform where you subscribed.
Mistake 2: assuming the app cancellation cancels the subscription
Uninstalling the Livecareer app from your phone does not cancel your subscription. Deleting the app removes only the software; your subscription and billing remain active. You must cancel through the account settings (website, App Store, or Google Play) separately.
Mistake 3: not screenshotting your cancellation confirmation
If a dispute arises later, your screenshots of the cancellation confirmation page and the confirmation email are your only proof. Without this documentation, you have no evidence that you cancelled, and Livecareer can claim they never received a cancellation request. Always take a screenshot before closing the confirmation page and save the confirmation email to a folder.
Mistake 4: cancelling during off-hours and assuming it is too late
Cancellations processed during evening or weekend hours are still valid and timestamped. Do not worry if you cancel outside business hours. The timestamp on your cancellation confirmation or email is the official record of when you cancelled, regardless of the time of day.
After cancellation: what happens to your account and data
Cancellation marks the end of your billing relationship, but your account and documents may remain accessible for a period. Here is what to expect.
Your access timeline after cancellation
After you cancel, Livecareer typically grants access until the end of your current billing cycle. For example, if you pay on the 1st of each month and cancel on the 15th, you keep access until the end of that month. You will not be charged on the next billing date. After the cycle ends, your account transitions to the free tier, and you lose access to premium features and downloads.
Data retention and downloadable drafts
Livecareer does not clearly publish how long it retains your resume drafts, cover letters, and account information after cancellation. Consequently, before you cancel, download and save all documents you created locally to your computer or cloud storage (Google Drive, OneDrive, etc.). Do not rely on Livecareer to keep your drafts indefinitely.
- Log into your account while you still have premium access.
- Open each resume and cover letter you created.
- Download the file in PDF or Word format.
- Save the file to your computer or a personal cloud storage account.
After your premium access ends, your account may be deleted after 90 to 180 days of inactivity. Once deleted, all your drafts are lost permanently.
What to do if you need to re-access your documents later
If you realise after cancellation that you need a resume or cover letter you did not download, contact Livecareer support and request access to your documents. Livecareer may grant temporary access to retrieve your files, or they may have already deleted them. This process can take several days, so downloading your files before cancellation is always the safer option.
How to file a complaint if Livecareer refuses to cancel or refund
If Livecareer does not respond to your cancellation request within 5 business days, continues to charge you after you cancelled, or refuses to issue a refund within 14 days, escalate the dispute to the Malaysian Competition Commission (MyCC) or your bank.
Step 1: request cancellation and refund in writing (email)
Send a formal written request to Livecareer support that includes your name, account email, subscription plan, and the date you signed up. State that you wish to cancel your subscription and claim a refund under Section 41 of the Consumer Protection Act 1999. Request a response within 10 days. Keep a copy of this email and any response.
Step 2: escalate to the malaysian competition commission (MyCC)
If Livecareer does not respond or refuses your refund claim, file a complaint with the MyCC. You can submit a complaint online at www.mycc.gov.my or contact them at:
Malaysian Competition Commission (MyCC)
Level 12, Main Block, Menara UKAS, 2 Jalan Chendering, 50662 Kuala Lumpur, Malaysia
Telephone: +60-3-4107-9000
Email: [email protected]
Provide your case number (if you have one), copies of all emails, screenshots of charges, and your cancellation request. The MyCC will investigate and can order Livecareer to refund your money or impose penalties for non-compliance with consumer law.
Step 3: file a chargeback claim with your bank
If you paid by credit card or debit card, contact your bank within 60 days of the disputed charge and request a chargeback (reversal). Provide your bank with proof of cancellation (email or screenshot) and explain that Livecareer continued to charge you after you cancelled. Most Malaysian banks will investigate and reverse unauthorised charges at no cost to you.
Alternatives to Livecareer you might consider
If you decide Livecareer is not right for you, several free and paid alternatives exist for building resumes in Malaysia. The table below compares the main options.
| Alternative | Cost | Key feature | Best for |
|---|---|---|---|
| Canva Resume | Free + paid | Drag-and-drop visual templates | Creative professionals, designers |
| Google Docs resume template | Free | Built into Google Drive, no signup required | Users who prefer simplicity and cloud storage |
| MyPerfectResume | Paid subscription | Industry-specific templates and guides | Users who want structured guidance |
| FlowCV | Free + paid | Modern, fast builder with AI suggestions | Tech-savvy job seekers in Malaysia |
Most free alternatives provide everything you need for a professional resume. Test a free option before paying for any subscription service.
Key points to remember before you cancel
Cancelling Livecareer is straightforward once you follow the correct steps for your subscription platform. Use this checklist to ensure you do not miss any critical actions.
- Confirm whether you subscribed on livecareer.com, Apple App Store, or Google Play.
- Log into your account and locate your subscription settings or billing page.
- Note your next renewal date and the amount you will be charged.
- Download and save all resumes and cover letters to your computer before cancelling.
- Complete the cancellation through the correct platform (website dashboard, App Store, or Google Play).
- Screenshot or save the cancellation confirmation page and email.
- Verify that no charge appears on your card on the next renewal date.
- If a charge appears, file a chargeback claim with your bank within 60 days.
- If Livecareer refuses to respond, escalate to the MyCC within 30 days of the disputed charge.
Final summary: taking control of your subscription
Livecareer is a useful resume-building tool for Malaysian job seekers who need a polished CV in a short timeframe. However, the auto-renewal subscription model means your account continues to bill you each month or year unless you actively cancel. Understanding your rights under the Consumer Protection Act 1999 and knowing exactly where to cancel ensures you avoid unwanted charges and reclaim money if a refund applies to your situation.
Yafee has guided thousands of Malaysian consumers through subscription cancellations by breaking down the legal framework and the practical steps into plain language. Whether you decide to cancel immediately or simply want to be prepared for the future, the procedures outlined above protect you against surprise charges and hidden renewal terms. Use the cancellation method matching your signup platform, keep your confirmation screenshots, and escalate to the MyCC if Livecareer fails to honour your request. Yafee remains your trusted resource for navigating consumer rights and service cancellations across Malaysia.
Contact information for further help
Malaysian Competition Commission (MyCC)
Level 12, Main Block, Menara UKAS, 2 Jalan Chendering, 50662 Kuala Lumpur, Malaysia
Phone: +60-3-4107-9000
Email: [email protected]
Website: www.mycc.gov.my
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Tel: +60-3-8000-8000
Email: [email protected]
For subscription cancellation guidance specific to your situation, Yafee provides step-by-step support tailored to Malaysian consumer law. Visit yafee.com to access templates, guides, and expert advice on cancelling any online service in Malaysia.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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