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Frequently asked questions
Cancel Livecareer: The Right Way
How to cancel Livecareer in new zealand and protect your refund rights
What Livecareer is and why cancellation matters
Livecareer is an online resume and cover letter builder that helps you construct professional job application documents in minutes. The platform supplies professionally designed templates, guided step-by-step editors, and artificial intelligence writing suggestions to shape polished resumes and cover letters. You download, print, or email your finished documents directly from the platform once complete.
Livecareer charges you either as a one-time purchase or through recurring monthly subscription. A 14-day access pass grants you permission to download a single document; monthly subscriptions unlock unlimited access to the full resume and cover letter builder tool. Most users cancel because they have completed their job applications, discovered the service does not match their expectations, or want to stop recurring charges after a free trial period ends. Understanding the cancellation process and your entitlements afterward restores your control over your spending and prevents unexpected charges to your account.
How Livecareer billing operates in new zealand
When you register with Livecareer, your payment method (credit card or app store account) charges according to your selected plan. Monthly subscriptions renew automatically on the same date each calendar month unless you cancel in advance. If you subscribed through an app store (Apple App Store or Google Play), your subscription links to your app store account, though Livecareer continues to manage the cancellation through its own system. This dual-billing structure requires careful attention when you decide to cancel.
Common reasons users cancel Livecareer
You might cancel because you have successfully secured interviews or employment and no longer require the service. Other users cancel after realising they prefer writing their own resume without templates, or after discovering free alternatives that deliver equivalent results. Some cancel because the company charged them for a free trial they did not intend to continue, or because monthly costs accumulate when they only need the service once or twice annually. Whatever your reason, cancelling promptly prevents unnecessary charges and protects your financial position.
Your consumer rights when cancelling Livecareer in new zealand
New Zealand law grants you specific protections when you use digital services like Livecareer, and these rights apply independently of the company's own refund policy.
What the consumer guarantees act 1993 protects you for
Under the Consumer Guarantees Act 1993, any service provider in New Zealand must deliver services that are of acceptable quality, fit for purpose, and supplied within a reasonable timeframe. If Livecareer fails these guarantees-for example, the service malfunctions, does not work as advertised, or the templates are unusable-you hold the right to a refund, replacement, or repair at no cost. This protection exists separate from Livecareer's own refund policy and applies even if the company offers refunds only at its discretion.
You also possess the right to cancel a contract within 14 days of purchase if the service was supplied at your request, subject to specific conditions under New Zealand consumer law. If Livecareer charged you without your clear consent or misrepresented what you would receive, document this and contact the company with evidence. If they refuse to assist, the Commerce Commission will investigate on your behalf.
Your legal position
You hold these rights regardless of whether Livecareer's terms of service state otherwise. The Consumer Guarantees Act 1993 is a statutory minimum-no company can contract out of it. If Livecareer refuses to cancel, continues charging you after you have requested cancellation, or fails to process a refund for a faulty service, you can escalate to the Commerce Commission without cost. Keep all emails, cancellation confirmations, payment receipts, and proof of service failure as evidence.
When to escalate your cancellation to regulators
If Livecareer refuses to cancel your account, ignores your cancellation requests, or continues charging you after you have asked them to stop, contact the Commerce Commission. File a complaint online at comcom.govt.nz or call them directly. Retain all emails, cancellation confirmations, and proof of payment as evidence of your attempts to resolve the matter. The Commerce Commission handles unfair contract terms, misleading conduct, and refusal to cancel-the exact problems Yafee helps New Zealand consumers navigate with expert guidance every day.
How to cancel Livecareer step-by-step
This section walks you through the specific steps to cancel your Livecareer account and confirms your cancellation in writing.
Cancel via the Livecareer website account settings
If you subscribed directly through the Livecareer website (not through an app store), use your account dashboard to cancel.
- Log into your Livecareer account using your email and password.
- Navigate to your account settings or billing dashboard (usually found in the top-right menu under "Account" or "Settings").
- Select "Subscriptions" or "Manage my subscription" from the account menu.
- Locate your active subscription and select "Cancel subscription" or "End my plan".
- Livecareer will prompt you to confirm the cancellation. Read the final confirmation screen carefully to ensure you select "Cancel" (not "Pause" or "Downgrade").
- Livecareer will display a cancellation confirmation number on your screen. Copy this number and take a screenshot for your records.
- Check your email inbox for a cancellation confirmation from Livecareer within minutes of submission. If you do not receive this email within 30 minutes, contact Livecareer support with your screenshot to verify cancellation.
Cancel via apple app store if you subscribed on iPhone or iPad
If you subscribed through the Livecareer app on Apple devices, you must cancel through your Apple App Store subscription settings, not through the Livecareer app itself.
- Open the Apple App Store app on your iPhone, iPad, or Apple device.
- Tap your profile icon (usually a circle with your initials or photo) in the top-right corner.
- Select "Subscriptions" from the menu.
- Find "Livecareer" in your active subscriptions list and tap it.
- Select "Cancel Subscription" and confirm your choice when prompted.
- Apple will confirm the cancellation immediately on screen and via email to your Apple account address. Retain this confirmation email.
- Your subscription will terminate at the end of your current billing cycle, not immediately. You retain access until that date.
Cancel via google play store if you subscribed on android
If you subscribed through the Livecareer app on an Android device, cancel through Google Play Store settings.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon (top-right corner) and select "Payments and subscriptions".
- Select "Subscriptions" from the menu.
- Find "Livecareer" in your active subscriptions and tap it.
- Select "Cancel subscription" and confirm your choice.
- Google will send a confirmation email to your Google account address immediately. Keep this confirmation for your records.
- Your subscription ends at the end of your current billing cycle; you retain access until that date passes.
Cancel by contacting Livecareer support directly
If the website or app methods fail, or if you encounter error messages during cancellation, contact Livecareer support to cancel manually. Yafee recommends this method if the self-service options do not work or if you require written confirmation before a specific date.
- Visit the Livecareer support page at support.livecareer.com and select your country as New Zealand.
- Use the contact form or live chat to submit a cancellation request. State clearly: "I request immediate cancellation of my Livecareer subscription. Please confirm the cancellation date and provide a cancellation reference number."
- If live chat is unavailable, send an email to [email protected] with the subject line "Cancellation Request" and include your account email address, full name, and the account associated with your subscription.
- Livecareer support should respond within 24 to 48 business hours (longer on weekends and public holidays in New Zealand).
- Request a written cancellation confirmation from support and retain it as proof of your cancellation request.
Understanding Livecareer pricing and subscription plans in new zealand
Livecareer offers several payment options in New Zealand dollars (NZD), and understanding the costs helps you decide whether to cancel or pause your subscription.
| Plan type | Cost (NZD) | Billing cycle | Documents included | Auto-renewal |
|---|---|---|---|---|
| 14-day access pass | $19-24 | One-time | 1 document download | No |
| Monthly subscription | $9-15 | Every 30 days | Unlimited documents | Yes (requires cancellation) |
| Annual subscription | $79-99 | Every 12 months | Unlimited documents | Yes (requires cancellation) |
| Free trial (limited time) | $0 initial | 7-14 days | Limited access | Converts to paid plan (cancel before trial ends) |
Prices vary by promotion and region. If you hold a monthly or annual subscription, Livecareer charges your payment method automatically unless you cancel before the renewal date. The free trial converts to a paid subscription unless you explicitly cancel during the trial period-many users miss this deadline and incur unexpected charges. Yafee recommends setting a phone reminder for the day before your trial ends if you are unsure whether to continue.
What happens after you cancel Livecareer
Understanding what occurs after cancellation prevents confusion and helps you plan your next steps.
Your access after cancellation
Once you cancel your Livecareer subscription, you retain access to your account and previously downloaded documents indefinitely. You cannot create new resumes or cover letters unless you resubscribe, and you lose access to the AI writing suggestions, templates, and editing tools immediately. Any draft documents you have not downloaded are typically deleted 30 days after cancellation. Download and save all important documents before you cancel to prevent loss.
When your final charge occurs
If you cancel mid-cycle (for example, on day 15 of a 30-day billing period), you do not receive a pro-rata refund. Livecareer deducts the full month's charge when you subscribed, and your access ends at the end of your current billing period. For annual subscriptions, this means you may lose access to many months of prepaid service. The Consumer Guarantees Act 1993 does not require pro-rata refunds for services you have already used unless the service fails to meet acceptable quality standards.
Refund timelines
If Livecareer approves a refund, it typically appears in your bank account within 5 to 10 business days. Credit card refunds may take longer depending on your bank's processing time. Check your bank statement 2 weeks after approval. If the refund does not appear, contact your bank and provide your cancellation confirmation number and Livecareer's refund approval email as evidence. Your bank can trace the refund and confirm its status with Livecareer's payment processor.
Common mistakes to avoid when cancelling Livecareer
Most cancellation problems are preventable with careful attention to detail-you hold the power to protect yourself from unexpected charges and confusion.
Mistake 1: cancelling the app instead of the subscription
Deleting the Livecareer app from your phone does not cancel your subscription. Livecareer continues to charge your payment method even after you delete the app. You must cancel your subscription through your account settings (website) or app store (Apple or Google) before deleting the app. Cancelling the subscription first, then deleting the app, is the correct order.
Mistake 2: assuming your free trial has no auto-renewal
Livecareer free trials automatically convert to paid subscriptions unless you cancel before the trial expires. Set a phone reminder 2 days before your trial ends to ensure you cancel on time. If you do not plan to use Livecareer after the trial, cancel immediately-do not wait until the trial ends. This is the single most common cause of unexpected charges.
Mistake 3: only contacting support without using the self-service cancellation tool
Support emails can be delayed or lost. Always cancel using the website account settings or app store settings first. Contact support only if the self-service method fails. This creates a paper trail and confirms cancellation immediately, rather than waiting for a support response that may not arrive for 48 hours or more.
Mistake 4: not downloading your resume before cancellation
After you cancel, you lose the ability to edit and download new versions of your documents. Download all resumes and cover letters before you cancel. Save them as PDF files on your computer and email a copy to yourself as a backup. This prevents the loss of hours of work if you need to re-access your documents after cancellation.
Mistake 5: failing to request a written cancellation confirmation
If you contact support to cancel, always request a written confirmation in email form. Screenshot the confirmation and save it. This protects you if Livecareer disputes your cancellation request later or if charges continue. Yafee strongly recommends keeping cancellation records for at least 6 months after cancellation to defend any disputes with your bank or credit card provider.
Refund eligibility and recovery options
Refunds from Livecareer depend on the reason for cancellation, the time elapsed since purchase, and New Zealand consumer law protections.
When Livecareer must refund you
Livecareer must refund you if: the service fails to meet the acceptable quality standard under the Consumer Guarantees Act 1993 (templates are broken, the platform crashes, features do not work as advertised); you cancel within 14 days of purchase and the service was provided at your request; or Livecareer charged you without your informed consent. You can request a refund by contacting support with evidence of the problem or your cancellation request. Keep all correspondence for escalation to the Commerce Commission if Livecareer refuses.
When Livecareer does not have to refund you
Livecareer does not have to refund you if: you used the service for more than 14 days and simply changed your mind; you received the service exactly as described and it works properly; or you cancelled after your free trial ended and your paid subscription began. In these cases, you have already paid for and received the service. Cancelling stops future charges but does not entitle you to recover past payments.
Recovery if Livecareer refuses to refund you
If Livecareer refuses your refund request and you believe you are entitled to one under consumer law, escalate to the Commerce Commission. File a complaint at comcom.govt.nz with copies of your cancellation request, refund request, Livecareer's response, and evidence (screenshots, emails) supporting your claim. The Commerce Commission will investigate and can compel Livecareer to refund you if your claim is valid. You can also dispute the charge with your bank or credit card provider if Livecareer refuses and the dispute is within the chargeback window (usually 120 days from the charge date).
Livecareer contact details for new zealand cancellation support
Livecareer does not maintain a dedicated postal address for New Zealand customers, but you can contact the company through these channels.
| Contact method | Details | Response time |
|---|---|---|
| Online support form | support.livecareer.com (select New Zealand) | 24-48 hours |
| [email protected] with subject line "Cancellation Request" | 24-48 hours | |
| Live chat | Available on livecareer.com during business hours | Immediate (when available) |
| Account settings | Log in and navigate to "Subscriptions" (fastest method) | Instant confirmation |
| Commerce Commission (escalation) | comcom.govt.nz if Livecareer refuses to cancel or refund | Varies by case |
For the fastest cancellation, use the account settings method on the Livecareer website or your app store. Email or live chat are suitable only if the self-service cancellation fails. Provide your full name, account email, and the email address of your payment method to speed up support responses.
Key takeaways for cancelling Livecareer in new zealand
Cancelling Livecareer requires only a few minutes if you use the correct method for your subscription type. Log into your account settings or app store, locate your Livecareer subscription, and select "Cancel" or "End subscription". Confirm the cancellation immediately and download all your documents before access ends. If Livecareer refuses to cancel or continues charging you, contact the Commerce Commission at comcom.govt.nz-you hold legal protection under the Consumer Guarantees Act 1993 regardless of Livecareer's terms.
Set a reminder to cancel before your free trial expires, retain all cancellation confirmations, and contact Livecareer support only if the self-service cancellation fails. Your subscription ends at the end of your current billing cycle; you do not receive a pro-rata refund for unused time unless the service failed to meet acceptable quality standards. Yafee has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and escalate disputes to regulators-and our step-by-step guidance applies equally to Livecareer and similar services. Take control of your account today by following these steps, and contact the Commerce Commission if you encounter resistance or unexpected charges.
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