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Frequently asked questions
Cancel Livecareer: The Right Way
How to cancel your LiveCareer subscription: the complete australian guide
What is LiveCareer and why you might want to cancel
LiveCareer is an online platform offering resume builders, cover letter templates, and career coaching resources to job seekers. You can start with a discounted trial subscription, typically around A$4.42 for 14 days, which automatically converts into a recurring monthly charge of approximately A$35.85 unless you cancel before the trial period ends.
Many Australian users discover unexpected recurring charges on their bank statements weeks after signing up, unaware that the low-cost trial automatically enrolls them in a paid subscription. If you've decided to cancel, you have clear rights under Australian Consumer Law. Yafee has helped thousands of consumers navigate subscription cancellations and understand their legal protections in exactly this situation.
Common reasons to cancel LiveCareer
You may want to cancel after completing your resume, securing a new role, or finding a more affordable alternative. Frustration with unclear cancellation processes, unexpected charges, or poor customer support also drives cancellations. Some users report that LiveCareer did not clearly disclose the automatic conversion from trial to paid subscription, which breaches fair trading requirements under Australian law.
The trial-to-subscription conversion model
LiveCareer deliberately offers an inexpensive trial to encourage sign-ups, then automatically enrols you in a recurring monthly plan at a significantly higher rate once the trial expires. You must actively cancel before the 14-day trial ends to prevent the automatic charge. Missing this deadline results in a full monthly debit, and recovery requires persistence, documentation, and knowledge of your consumer rights.
Your consumer rights under australian law
Australian Consumer Law provides robust protections for subscription services, whether the supplier is based in Australia or overseas.
What australian consumer law says about subscriptions
The Australian Consumer Law (part of the Competition and Consumer Act 2010) requires businesses to disclose subscription terms clearly before you purchase. You must receive transparent information about the trial cost, the automatic renewal amount, billing frequency, and the cancellation method. If LiveCareer failed to provide this information prominently, or if the cancellation process was deliberately obscured or made unreasonably difficult, the company has breached your statutory rights.
Furthermore, the Australian Competition and Consumer Commission (ACCC) actively investigates complaints about subscription traps and dark patterns-design features that hide cancellation or make it deliberately hard to withdraw. Yafee recommends documenting all evidence: screenshots of the subscription terms at purchase, confirmation emails, bank statements showing charges, and any support responses. This documentation strengthens your position if you need to escalate to the ACCC.
Your legal position on refunds and cancellation
You have the right to cancel a subscription and request a refund if:
- You cancel within 14 days of the initial charge (consumer guarantee under Australian law);
- The subscription terms were misleading, unclear, or not displayed prominently at purchase;
- LiveCareer failed to provide a clear, accessible cancellation method before or at purchase;
- The automatic conversion from trial to paid subscription was not explicitly disclosed;
- The service failed to meet the quality and fitness standards promised.
Your legal position is strengthened further if you can show you attempted to cancel but were unable to find the cancellation option or received no response to cancellation requests. In such cases, you can lodge a complaint with the ACCC, which has enforcement powers including the authority to require refunds and impose penalties.
LiveCareer pricing and subscription structure
Understanding LiveCareer's pricing model helps you identify the charges on your bank statement and calculate any refund owed.
| Plan type | Duration | Cost (AUD) | Auto-renewal? | Cancellation deadline |
|---|---|---|---|---|
| Trial subscription | 14 days | A$4.42 | Yes-converts to monthly | Before day 14 ends |
| Monthly subscription | 1 month | A$35.85 | Yes-renews monthly | Before next billing date |
| Quarterly plan | 3 months | A$89.99 | Yes-renews every 3 months | Before next billing date |
| Annual plan | 12 months | A$299.99 | Yes-renews annually | Before renewal date |
| Free plan | Unlimited | A$0 | No | N/A |
All paid subscriptions renew automatically unless you cancel. Yafee advises checking your bank or credit card statement to confirm which plan you activated, as this affects your cancellation deadline and potential refund claim.
Methods to cancel your LiveCareer subscription
LiveCareer offers several cancellation routes, though some are more direct than others.
Cancel through your LiveCareer account settings
This is the fastest and most direct method. Log in to your account, navigate to your subscription or billing settings, and select the option to cancel or manage your subscription. LiveCareer's system should then display a cancellation confirmation. Keep a screenshot of this confirmation as proof you cancelled before the deadline.
Cancel via LiveCareer customer support
If you cannot find the cancellation option in your account, contact LiveCareer's customer support team directly. You can typically reach them through the website's contact form or email. Clearly state your request to cancel the subscription, include your account email address, and ask for written confirmation of the cancellation. Yafee recommends using email rather than chat to create a paper trail.
Cancel through your bank or payment provider
If LiveCareer's cancellation method is inaccessible or unresponsive, you can instruct your bank or credit card provider to cancel the recurring payment. This is a consumer protection measure available under Australian law. Contact your financial institution and request they block or cancel all future payments to LiveCareer. Your bank will log this instruction, and you can use it as evidence of cancellation if LiveCareer disputes your claim.
Lodge a complaint with the ACCC
If LiveCareer refuses to cancel your subscription or denies your refund request, you can escalate to the ACCC. The ACCC accepts complaints online at accc.gov.au. Provide your account details, timeline of events, evidence of charges, and copies of any communication with LiveCareer. The ACCC will investigate and can compel LiveCareer to refund you and correct its practices. Mentioning this option to LiveCareer's support team often prompts immediate action.
Step-by-step cancellation procedure
Follow these steps in order to cancel your LiveCareer subscription and protect your refund claim.
Step 1: log in and locate your subscription settings
- Open a web browser and go to LiveCareer's website.
- Enter your login credentials (email address and password).
- Navigate to your account dashboard or profile menu.
- Look for options labelled "Subscription," "Billing," "My Plan," or "Account Settings."
- If you see a "Manage Subscription" button, click it immediately.
- If you cannot locate this option within two minutes, proceed to Step 2 and contact support instead.
Step 2: initiate the cancellation request
- Once in your subscription settings, select the option to "Cancel Subscription" or "Cancel My Plan."
- LiveCareer may ask for a reason for cancellation or offer a retention discount. You are under no obligation to accept a discount if you want to cancel.
- Confirm your cancellation request when prompted.
- The system should display a cancellation confirmation message with a date and reference number.
- Capture a full-page screenshot of this confirmation.
- Note the date and time displayed on your screen.
Step 3: request written confirmation from LiveCareer
- Contact LiveCareer's customer support via email (preferred over chat or phone for documentation).
- Write: "I have cancelled my subscription through my account settings on [date]. Please confirm in writing that my subscription to LiveCareer is cancelled effective immediately and that no further charges will be applied."
- Include your account email address and the account holder's full name.
- Send the email and keep a copy for your records.
- LiveCareer should respond within 2-3 business days confirming the cancellation.
- If they do not respond, escalate to the ACCC.
Step 4: verify no further charges appear
- Monitor your bank or credit card statement for 30 days after cancellation.
- Check that no new LiveCareer charges appear on your next billing date.
- If a charge does appear after you cancelled:
- Contact your bank immediately and dispute the charge as unauthorised.
- Send LiveCareer written notice that you cancelled and demand a refund of the unauthorised charge.
- Provide the bank with your screenshot of the cancellation confirmation.
Step 5: gather and preserve evidence
- Collect and store the following documents:
- Screenshots of your account showing the cancellation confirmation.
- The cancellation confirmation email from LiveCareer.
- Your bank or credit card statements showing all LiveCareer charges.
- Any emails you sent to LiveCareer requesting cancellation or support.
- Copies of any responses from LiveCareer's support team.
- Save these files on your computer and in cloud storage (e.g., Google Drive, OneDrive) so you have a backup.
- If you need to dispute charges or claim a refund later, you will need this evidence.
Requesting a refund after cancellation
Cancellation stops future charges, but you may be entitled to a refund for charges already deducted.
When you qualify for a refund
You qualify for a refund if:
- You cancel within 14 days of the initial trial charge;
- You cancel within 14 days of a monthly or quarterly renewal charge;
- You can demonstrate the subscription terms were misleading or not clearly displayed;
- LiveCareer failed to provide a straightforward cancellation method;
- You did not authorise the subscription or there was fraud involved.
Yafee advises that Australian Consumer Law entitles you to a refund even beyond the 14-day period if the service failed to meet minimum quality standards or if the subscription terms breached fair trading requirements.
How to request a refund
- Send a formal refund request email to LiveCareer's support address.
- State the reason for the refund request (e.g., "I cancelled within 14 days," "The trial terms were not clearly disclosed," "The cancellation option was hidden").
- Attach or reference:
- A screenshot of your cancellation confirmation.
- Your bank statement showing the charge date and amount.
- A copy of the original charge receipt or confirmation email.
- Request a refund of the full subscription charge to your original payment method within 7 days.
- Set a deadline: "Please process this refund by [date 7 days from now]. If you do not respond or refuse without legal justification, I will lodge a complaint with the Australian Competition and Consumer Commission (ACCC)."
- Send the email and retain a copy.
If LiveCareer refuses your refund request
If LiveCareer denies your refund or ignores your request, you can escalate to the ACCC. Visit accc.gov.au and lodge a formal complaint. Provide the ACCC with:
- Your account details and the dates of all charges;
- Evidence that the subscription terms were unclear or misleading;
- Proof you requested cancellation and the cancellation confirmation;
- Copies of all correspondence with LiveCareer;
- Your bank statements showing the charges.
The ACCC investigates systematically and can compel LiveCareer to refund you. Furthermore, if the ACCC finds that LiveCareer engaged in misleading or deceptive conduct affecting multiple consumers, it may pursue formal enforcement action, which strengthens your individual claim.
Common mistakes to avoid when cancelling
Cancellation can feel frustrating, especially if you feel you were misled-but taking careful steps now protects you and increases your chances of a swift refund.
Mistake 1: assuming the trial automatically ends without action
Do not assume your subscription will end when the 14-day trial expires. LiveCareer's business model depends on automatic renewal. You must actively cancel; silence is not cancellation. Mark your calendar for day 13 of the trial and cancel immediately. Yafee strongly recommends setting a phone reminder or calendar alert so you do not miss the deadline.
Mistake 2: cancelling through the wrong channel
Cancelling through your bank (see Step 3 above) is a valid fallback, but it should not be your first step. Always attempt to cancel directly through LiveCareer's account settings or official support channels first. This creates a clear record that you initiated the cancellation through the official process, which strengthens your legal position if a dispute arises.
Mistake 3: not keeping evidence of cancellation
Take screenshots of every step: the cancellation confirmation page, confirmation emails, and your bank statement after cancellation. Without this evidence, if LiveCareer charges you again or denies you cancelled, you will struggle to prove your case. Store these files securely in cloud storage as a backup against device loss.
Mistake 4: accepting a retention discount instead of cancelling
LiveCareer's support team may offer a discount to keep you as a subscriber. If you want to cancel, do not accept this offer unless you genuinely want to continue. Accepting a discount creates a new subscription contract and resets your cancellation rights. Decline politely and insist on cancellation.
Mistake 5: not escalating when LiveCareer ignores you
If LiveCareer does not respond to your cancellation or refund request within 5 business days, do not wait indefinitely. Escalate immediately to the ACCC. The ACCC's involvement signals to LiveCareer that you are serious and knowledgeable about your rights. Many companies resolve disputes swiftly once the ACCC is involved.
After you cancel: what happens next
Cancellation is a process, not an instant switch. Understand what to expect in the weeks following your cancellation request.
Immediate after-cancellation steps
After you receive cancellation confirmation, your account remains active until the end of your current billing cycle. You retain access to LiveCareer's tools and templates until that date. No further charges will be applied after the cancellation is processed, provided you cancelled before the automatic renewal date.
Monitoring for unauthorised charges
Check your bank or credit card statement weekly for 30 days after cancellation. If a LiveCareer charge appears after your cancellation date, it is unauthorised. Contact your bank immediately and file a dispute. Provide your bank with the cancellation confirmation screenshot and the written confirmation email from LiveCareer. Your bank will typically reverse the charge within 5-10 business days.
Following up on your refund claim
If you requested a refund, LiveCareer typically processes it within 7-10 business days to your original payment method (credit card or bank account). Check your account regularly. If the refund does not appear within 10 days, send a follow-up email to LiveCareer requesting an update on the refund status. Include your account details and the date of your original refund request. Yafee recommends keeping a log of all follow-up communications in case you need to escalate to the ACCC.
Accessing your data after cancellation
After cancellation, you may lose access to premium features or saved resumes if you used paid-only templates. If you want to preserve your resume or cover letter, download copies before or immediately after cancelling. Export any documents to PDF or Word format so you retain them even after your subscription ends. LiveCareer typically sends a reminder email about this, but do not rely on it.
LiveCareer cancellation checklist
Use this checklist to ensure you have completed every necessary step.
| Task | Completed? | Date |
|---|---|---|
| Logged into LiveCareer account | ||
| Located subscription or billing settings | ||
| Clicked "Cancel Subscription" and confirmed cancellation | ||
| Took screenshots of cancellation confirmation | ||
| Emailed LiveCareer requesting written confirmation | ||
| Received written cancellation confirmation from LiveCareer | ||
| Monitored bank statements for unauthorised charges (30 days) | ||
| Requested refund if applicable | ||
| Verified refund appeared in bank account | ||
| Lodged ACCC complaint if LiveCareer refused to refund (optional) |
Comparing LiveCareer to alternative resume builders
If you are considering cancelling LiveCareer, understanding how it compares to other platforms helps you choose a better fit for your needs.
| Platform | Trial or free plan | Monthly cost (AUD) | Auto-renewal? | Best for |
|---|---|---|---|---|
| LiveCareer | A$4.42 for 14 days | A$35.85 | Yes | Template-heavy, guided approach |
| Canva Resume | Free plan available | A$12.99 (Canva Pro) | Yes | Design-focused, visual resumes |
| SEEK Resume | Free resume builder | Free (with premium jobs) | No | Australian job market integration |
| Indeed Resume | Free resume builder | Free | No | Free, simple, integrated with Indeed jobs |
| Microsoft Word templates | N/A (free software) | A$0 (or Microsoft 365 subscription) | No | Full control, familiar software |
Several strong alternatives exist, many of which offer free plans or lower ongoing costs. Yafee recommends testing a free resume builder before committing to a paid subscription, as many job seekers find free options adequate.
Contact information for LiveCareer support and escalation
Keep these contacts on hand if you need to cancel or request a refund.
LiveCareer customer support
LiveCareer does not provide a specific Australian mailing address. The company's registered corporate office is located at:
BOLD LLC
City View Plaza II
48 Road 165, Suite 6000
Guaynabo, PR 00968
Puerto Rico
For immediate support, use LiveCareer's online contact form on their website or email their customer service team directly. Yafee advises sending cancellation requests via email, as this creates a written record of your request and the company's response.
Escalation: australian competition and consumer commission (ACCC)
If LiveCareer refuses to honour your cancellation or refund request, lodge a complaint with the ACCC:
Australian Competition and Consumer Commission
ACN 122 592 343
Website: accc.gov.au
Online complaint form: accc.gov.au/consumers/consumer-complaints
The ACCC accepts complaints about misleading subscription terms, dark patterns, and unfair contract terms. Your complaint is free and can result in a formal investigation, refund, and corrective action by LiveCareer.
Financial hardship or payment disputes
If you dispute a charge on your credit card or bank account, contact your financial institution directly. Your bank has a legal obligation to investigate disputed transactions and typically reverses charges within 5-10 business days if you provide evidence (such as your cancellation confirmation). This is separate from LiveCareer's refund process and is often faster.
Summary and key takeaways
Cancelling LiveCareer is straightforward if you follow the correct procedure and understand your legal rights. The trial-to-subscription model is common, but Australian Consumer Law protects you by requiring clear disclosure and providing a pathway to cancellation and refund.
Act within 14 days of any charge for the strongest refund position. Log in to your account and cancel through the subscription settings, then request written confirmation via email. Keep screenshots and bank statements. If LiveCareer refuses, contact the ACCC. Your bank can also reverse unauthorised charges if the company persists in billing you after cancellation.
Yafee has helped thousands of Australian consumers cancel subscriptions, dispute charges, and recover refunds from companies like LiveCareer. By documenting each step, staying calm, and understanding your consumer rights under Australian law, you put yourself in the strongest possible position. Do not accept excuses or delay tactics-you have the law on your side, and regulatory bodies like the ACCC take subscription disputes seriously.
If you decide to cancel, begin immediately. The sooner you act, the sooner you can move to a tool that better suits your needs. And remember: if you encounter resistance, escalating to the ACCC is free, straightforward, and highly effective. Yafee recommends keeping this guide handy as a reference throughout the cancellation process.
Important warning
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