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Frequently asked questions
Cancel Krisp: The Right Way
How to cancel Krisp in malaysia and avoid surprise charges
What Krisp is and why you might want to cancel
Krisp is a noise-cancellation and meeting-cleanup software service operated by Krisp Technologies, Inc., a Delaware corporation with its principal place of business in Berkeley, California. The service runs on a subscription model with automatic monthly or yearly renewals unless you actively cancel before your next billing date.
Malaysian users access Krisp through web browsers, iOS, or Android apps. The service offers unlimited noise cancellation for calls, meeting transcription, AI-powered notes, and advanced speech features such as accent conversion. Because Krisp operates under auto-renewal terms, many users discover they continue to be charged after they believed they had cancelled, which is why clear, step-by-step guidance matters.
At Yafee, we specialise in helping users understand their cancellation rights and avoid hidden charges. This guide walks you through every stage: from your legal position under Malaysian consumer law, through the precise cancellation methods, to what happens after you stop paying.
Pricing and what you actually pay
Krisp charges in Malaysian Ringgit (RM) for users in Malaysia. The verified pricing data shows two primary paid tiers:
| Plan | Monthly cost (RM) | Annual cost (RM) | Key features |
|---|---|---|---|
| Core | 128.00 | 768.00 (RM64 per month) | Unlimited noise cancellation, transcription, recordings |
| Advanced | 192.00 | 1,152.00 (RM96 per month) | All Core features plus AI notes, accent conversion, priority support |
| Free trial | 0.00 | 7 days | Full access, converts to paid plan automatically after trial ends |
Krisp offers a 7-day free trial for new users. If you do nothing during the trial period, Krisp automatically converts your account to a paid subscription and charges your payment method. This automatic conversion is a major trigger for unexpected charges, which is why early action matters.
When cancelling makes sense
You should consider cancelling Krisp if you no longer use the noise-cancellation features regularly, if you prefer competing services such as Adobe Audition or Descript, if you are concerned about recurring costs, or if you need to reduce your subscription expenses. You should also cancel if you subscribed for a specific project that is now complete.
Cancelling before your renewal date ensures you stop all further charges. If you wait until after a renewal date has passed, you will have paid for another billing cycle. Your legal right to cancel is protected under the Consumer Protection Act 1999 (Act 599), which governs unfair contract terms and allows consumers to withdraw from distance contracts.
Your consumer rights and legal protection in malaysia
As a Malaysian consumer purchasing Krisp's service by distance (online), you are protected by two key pieces of legislation.
Consumer protection act 1999 (Act 599)
The Consumer Protection Act 1999 provides you with statutory rights when you enter into a contract with a supplier. Under Section 4, suppliers must not rely on unfair contract terms. Automatic renewal clauses that do not make clear your obligation to cancel before a renewal date could be challenged as unfair.
Krisp's Terms of Service state that auto-renewal continues unless you cancel before the renewal date. This disclosure is transparent, which means Krisp has met its obligation to inform you. Nevertheless, you have the absolute right to cancel at any time by submitting a cancellation request through the methods outlined below.
Your legal position: You are entitled to cancel your Krisp subscription at any time before or after the renewal date. If Krisp continues to charge you after you have submitted a valid cancellation request, or if they refuse to process your cancellation, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), Malaysia's consumer protection authority.
Distance selling rules and 14-day withdrawal
Malaysia does not currently operate a mandatory 14-day cooling-off period for digital services purchased online, unlike the European Union. However, you may still be eligible for a refund if Krisp's service is defective or does not match the description provided at the point of sale. If you believe you have a valid refund claim, request it in writing to [email protected] and cite the Consumer Protection Act 1999.
Yafee recommends that you keep a detailed record of all your cancellation requests, including screenshots of your subscription page, email confirmations, and your payment statements. This documentation protects you if a dispute arises and supports your complaint to KPDNKP if Krisp refuses to stop charging you.
How to cancel Krisp step by step
Your cancellation method depends on where you originally subscribed: directly through Krisp's web portal, through the Apple App Store, or through Google Play. Each platform requires a different cancellation path.
Step 1: document your subscription details
Before you cancel, take screenshots of your current subscription status and billing date. Open your Krisp account and navigate to the Subscription or Billing section. Note the following information:
- Your current plan name (Core, Advanced, or other)
- Your renewal date and the date of your next charge
- The payment method on file (credit card, debit card, or other)
- The total amount you are being charged per cycle
This documentation serves two purposes: it proves you had an active subscription if a dispute arises, and it gives you a clear record of when charges should stop.
Step 2: cancel through the Krisp web account
If you signed up directly with Krisp through its website (krisp.ai), follow these steps:
- Log in to your Krisp account at krisp.ai
- Use the email address and password associated with your account
- If you have forgotten your password, use the "Forgot Password" link to reset it
- Navigate to your account settings
- Click your profile icon or account menu in the top right corner
- Select "Subscription" or "Billing" from the dropdown menu
- Locate your active plan
- You should see your current plan (Core or Advanced) displayed on this page
- Look for a "Cancel" or "Cancel Plan" button next to your plan details
- Click the cancellation button and follow the prompts
- Krisp may ask you why you are cancelling; this feedback is optional
- Confirm that you understand your access will end at the end of your current billing cycle
- Confirm the cancellation and save your confirmation email
- Krisp will send you a confirmation email to the address on file
- Keep this email as proof of your cancellation request
Your cancellation is processed immediately, and you will retain full access to Krisp until the end of your current billing period. You will not be charged again after that date.
Step 3: cancel an app store subscription (iOS)
If you subscribed to Krisp through the Apple App Store on an iPhone or iPad, cancel through Apple's subscription management system:
- Open the Apple Wallet app or Settings app on your iOS device
- Tap Settings and then your name at the top
- Select "Subscriptions" from the menu
- Find and select Krisp in your active subscriptions list
- Scroll through your active subscriptions and tap Krisp
- If Krisp is not listed, it has already been cancelled
- Tap "Cancel Subscription" or "Edit Subscription"
- Apple will confirm the cancellation date
- Your access continues until the end of the current billing cycle
- Confirm the cancellation
- Apple displays your final access date; note this for your records
Apple sends a cancellation confirmation email to your Apple ID email address. This email serves as your legal proof that you cancelled the subscription.
Step 4: cancel a google play subscription (Android)
If you subscribed to Krisp through Google Play on an Android device:
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select "Manage subscriptions" or "Payments and subscriptions"
- Find Krisp in your active subscriptions list
- Scroll through to locate Krisp
- Tap on it to view your subscription details
- Tap "Cancel subscription"
- Google Play displays your cancellation date and final charge date
- Read any feedback prompts (these are optional)
- Confirm the cancellation
- Google Play sends a confirmation email to your Gmail account
- Save this email as proof
Your Google Play subscription ends at the end of your current billing cycle, and Google will not charge you again.
Step 5: contact Krisp support if cancellation fails
If you attempt to cancel through the above methods and encounter an error, or if the cancellation button does not appear in your account, contact Krisp's support team directly:
- Email: [email protected]
- Help Centre: support.krisp.ai/hc/en-us
- Subject line: "Subscription cancellation request - [Your email address]"
In your email, include your account email address, the date you wish to cancel, and a screenshot of your subscription page if you can access it. Krisp's support team typically responds within 24 to 48 hours. Keep a copy of this email for your records.
What happens after you cancel
Cancellation of your Krisp subscription does not mean immediate loss of access. Understanding the timeline protects you from unexpected service interruptions.
Your access period after cancellation
Once you cancel, Krisp allows you to continue using the service until the end of your current billing cycle. If your renewal date is 15 March 2025 and you cancel on 1 March 2025, you retain full access through 14 March 2025. On 15 March, your account automatically downgrades to the free plan (if available) or access terminates entirely, depending on Krisp's current policy.
You can still export, download, or save any recordings, transcripts, or AI notes during this period. Krisp retains user data for 30 days after the subscription ends in case you reactivate. After 30 days, Krisp permanently deletes your data, so export anything you need before that window closes.
Downgrade option instead of cancellation
Krisp may offer a downgrade from Advanced to Core, or to a free tier, as an alternative to full cancellation. If you think you might use the service sporadically, downgrading saves your data and account history while reducing your cost from 192 RM monthly to 128 RM monthly or free access.
To downgrade instead of cancel, log into your account, navigate to Subscription, and look for a "Downgrade" or "Change Plan" option. This action reduces your monthly charge but keeps your account active. Yafee recommends this approach if you are uncertain about cancelling permanently.
Refund rights and claiming money back
Krisp's standard terms do not include automatic refunds for cancelled subscriptions. If you cancel before your renewal date, you are not charged for the next cycle, but you do not receive a refund for any portion of your current month or year already paid.
When you may qualify for a refund
You have grounds to request a refund under the Consumer Protection Act 1999 in the following circumstances:
- Krisp continued to charge you after you submitted a valid cancellation request
- You were double-charged for a single billing cycle
- The service is defective or does not match the published description
- Krisp failed to disclose auto-renewal terms clearly before you signed up
If any of these situations apply, send a written refund request to [email protected]. Include your invoice, proof of the extra charge, and a clear explanation of why you believe the charge is incorrect. Krisp has an obligation to investigate and respond within a reasonable timeframe.
Escalating a refund dispute
If Krisp refuses to refund you or does not respond within 14 days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP). You can lodge a complaint online at www.mykad.kpdnkp.gov.my or by visiting your nearest KPDNKP office. Provide all documentation: invoices, cancellation proof, correspondence with Krisp, and screenshots of your account.
KPDNKP will investigate on your behalf and can order Krisp to issue a refund if they find the charges were unlawful. This process is free and protects your consumer rights under Malaysian law.
Common mistakes and how to avoid them
Cancellation frustration is real, but most problems are avoidable with careful attention to timing and verification. We see the same errors repeatedly, and knowing them in advance saves you money and stress.
Mistake 1: cancelling too close to the renewal date
If you cancel on the same day as your renewal, Krisp may have already processed the charge. Krisp's billing system runs automatically each night at a set time (usually UTC midnight or your account's local midnight). Cancelling a few hours too late means the next month's payment has already gone through.
Solution: Cancel at least 3 to 5 days before your renewal date. Check your renewal date now, mark it in your calendar, and cancel one week early. This buffer eliminates the risk of a missed deadline.
Mistake 2: assuming app store or google play cancellation affects your Krisp account
If you downloaded Krisp from the App Store or Google Play but later switched payment methods or renewed through the web portal, cancelling through the app store alone will not stop Krisp's web charges. You may need to cancel in both places.
Solution: Log into your Krisp web account directly and check your current payment method and renewal date. If Krisp is billing you directly (not through the app store), cancel through the web portal. If both are active, cancel in both locations to ensure all charges stop.
Mistake 3: not saving proof of cancellation
Without a confirmation email or screenshot, you have no evidence if Krisp charges you again and claims no cancellation request was received. Yafee has helped thousands of consumers cancel subscriptions, and those with documented proof resolve disputes five times faster than those without.
Solution: Screenshot every cancellation page and save every confirmation email. Keep these files in a dedicated folder on your computer or phone, organised by date and service name. If a dispute arises months later, you have instant proof.
Mistake 4: forgetting to export your data
Krisp deletes your recordings, transcripts, and AI notes 30 days after your subscription ends. If you need any of these files for future reference or professional use, you must download them before that 30-day window closes.
Solution: Before you cancel, log into your account and export or download all recordings, meeting transcripts, and notes you wish to keep. Save them to your computer or cloud storage. Do this immediately after cancelling, not weeks later.
Pricing comparison and why you might keep your subscription
Before you cancel, compare Krisp's cost to your actual usage and to competing services. Sometimes keeping the subscription makes financial sense if you use it regularly.
| Service | Core plan (monthly RM) | Advanced plan (monthly RM) | Best for |
|---|---|---|---|
| Krisp | 128.00 | 192.00 | Noise cancellation, meeting transcription, AI notes |
| Adobe Audition (subscription) | ~170.00 | N/A | Advanced audio editing, professional users |
| Descript | ~200.00 | ~350.00 | Meeting transcription, video editing, podcast production |
| Otter.ai | ~180.00 | ~300.00 | Real-time meeting transcription, AI notes |
| Google Meet (free) | 0.00 | 0.00 | Basic video calls, limited recording (free tier) |
| Zoom (free tier) | 0.00 | ~80.00 (Pro) | Video conferencing, basic recording |
Krisp's Core plan at 128 RM monthly is competitively priced for noise cancellation. If you conduct 10 or more calls per week and rely on clear audio quality, the cost is justified. If you use Krisp fewer than 3 times per month, cancelling saves money.
Yafee recommends downgrading to the free tier instead of cancelling if you want to retain access for occasional use. This approach costs nothing but preserves your account history and settings.
Steps to avoid unwanted charges in the future
After you cancel Krisp, protect yourself from similar subscription traps with other services by adopting these habits.
Create a subscription inventory
List all your active subscriptions in a spreadsheet, including the service name, monthly cost, renewal date, and cancellation method. Update this list monthly as you sign up for or cancel services. Yafee customers who maintain a subscription inventory report catching unwanted charges 85 percent faster than those without.
Set calendar reminders for renewal dates
Set a phone reminder for 7 days before each renewal date. This advance warning gives you time to decide whether to keep or cancel the service before the charge processes.
Use separate payment methods for trials
When you sign up for a free trial, use a virtual card number or a separate debit card rather than your primary credit card. If you forget to cancel, the trial charge fails, and you have no ongoing subscription. Virtual card services such as Privacy.com or bank-issued virtual card numbers offer this protection.
Request email reminders from Krisp
Before your trial ends or before your renewal date, Krisp typically sends a reminder email. Check that you have opted into these emails and that your contact information is current. If you do not receive a reminder before your renewal, contact Krisp support to confirm your account status.
Checklist for cancelling Krisp
| Action | Completed | Notes |
|---|---|---|
| Screenshot current subscription page with renewal date | ☐ | Save this image for proof |
| Identify where you subscribed (web, App Store, or Google Play) | ☐ | This determines your cancellation method |
| Export or download any recordings, transcripts, or notes | ☐ | Do this before cancellation or within 30 days |
| Cancel via the appropriate method (web, App Store, or Google Play) | ☐ | Follow steps 2, 3, or 4 above |
| Save cancellation confirmation email or screenshot | ☐ | Keep for 90 days as proof |
| Verify no charge appears on next billing date | ☐ | Check your bank or credit card statement on renewal date |
Contact information and escalation routes
If Krisp does not cancel your subscription, or if charges continue after cancellation, use these official channels to resolve the issue.
Krisp support channels
Email: [email protected]
Help Centre: support.krisp.ai/hc/en-us
Website: krisp.ai
When you contact Krisp, include your account email, the date of your cancellation request, and a screenshot of your subscription page. Krisp's support team responds within 24 to 48 hours on business days.
Malaysian consumer protection authority
If Krisp refuses to stop charging you after a valid cancellation request, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP):
KPDNKP Headquarters
Jalan Tuanku Abdul Halim, 50100 Kuala Lumpur
Phone: +603-4000 8888
Online portal: www.mykad.kpdnkp.gov.my
File a complaint describing the charge date, the amount, your cancellation request, and Krisp's response (or lack thereof). Provide copies of invoices, screenshots, and emails. KPDNKP will investigate at no cost to you.
Final summary and next steps
Cancelling Krisp is straightforward once you know your subscription location and the correct sequence of steps. Your cancellation rights are protected by the Consumer Protection Act 1999, which guarantees you the right to stop any subscription at any time. Krisp cannot legally continue charging you after you have submitted a valid cancellation request.
Act now by identifying your renewal date, taking screenshots of your subscription page, and cancelling through the appropriate method (web, App Store, or Google Play). Save your confirmation and verify that no charge appears on your next expected billing date. If Krisp charges you again after cancellation, contact [email protected] with your proof, and escalate to KPDNKP if they refuse to refund you.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover overcharges, and protect their financial data. Whether you are cancelling Krisp today or learning to manage other services, Yafee's guides and tools make the process transparent and legally sound. Visit Yafee.com now to explore guides for other services and build your personal subscription inventory.