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Frequently asked questions
Cancel Krisp: The Right Way
How to cancel Krisp and protect your consumer rights in new zealand
What Krisp is and why you might want to cancel
Krisp is an AI-powered audio application that removes background noise, automatically transcribes conversations, and generates meeting summaries during your calls and recordings. You can access it on desktop and mobile devices, with subscription plans designed for individuals and teams. If you've decided Krisp no longer fits your workflow or you want to switch to another service, cancelling is straightforward. Yafee will walk you through every step to ensure you don't miss a deadline or lose access unexpectedly.
Key features and what you're paying for
Krisp's core features include real-time voice noise cancellation, automatic call transcription, accent conversion, and AI-generated meeting notes. Different subscription tiers unlock varying daily minute allowances, storage limits, and team collaboration tools. Before you cancel, consider whether a downgrade to a lower-tier plan might better serve your needs. Sometimes what feels like the wrong tool is simply the wrong price point.
Why timing your cancellation matters
Krisp maintains your account access until the end of your current billing cycle when you submit a cancellation request. This means you won't lose access mid-month. However, understanding your billing date is critical so you don't accidentally incur another charge. Yafee has observed that customers often miss their cancellation window and end up paying for months they never used. Mark your calendar and act at least three days before your next billing date to avoid this trap.
Your consumer rights and new zealand protections
As a consumer in New Zealand, you hold specific legal protections under the Consumer Guarantees Act 1993, even when cancelling digital subscriptions. These rights are enforceable regardless of what Krisp's standard terms state.
What the consumer guarantees act 1993 covers
Under New Zealand law, all goods and services must be of acceptable quality, fit for purpose, and delivered with due care and skill. If Krisp fails to deliver what you paid for-for example, if noise cancellation performs inconsistently or the service experiences repeated downtime-you may have grounds to cancel and claim a refund, regardless of the company's cancellation policy. This is a legal right, not a courtesy.
The Commerce Commission enforces the Consumer Guarantees Act 1993. If Krisp fails to meet these standards and refuses to issue a refund, you can lodge a formal complaint. Furthermore, if you initiated payment via credit or debit card, your bank's dispute resolution process (often called a chargeback) provides another avenue, though you should exhaust contact with Krisp support first.
When you can escalate a complaint
Keep detailed records of any service failures: screenshots, dates, times, and what you were attempting to accomplish. This evidence becomes your leverage if a dispute arises. If Krisp refuses to refund you despite a genuine breach of the Consumer Guarantees Act 1993, escalate your complaint to the Commerce Commission, which investigates unfair contract terms and service failures.
Your legal position: You are entitled to cancel without penalty if Krisp fails to provide the service as described or if the software is unfit for purpose. A refund within 30 days of cancellation is the standard expectation under New Zealand consumer law. If Krisp disputes this, the Commerce Commission will investigate on your behalf at no cost.
How to cancel Krisp on different platforms
Your cancellation route depends on where you subscribed: the Krisp website directly, the Apple App Store, or Google Play. Each platform has slightly different steps, but all are simple once you know the sequence. Yafee provides the exact, proven sequence for each method so you can cancel with confidence.
Cancel via the Krisp website (direct subscription)
- Sign in to your Krisp account using your email address and password.
- If you've forgotten your password, click "Forgot password?" on the login page and follow the reset email.
- Navigate to your account settings (usually a gear icon or user menu in the top right corner of the dashboard).
- Select "Billing" or "Subscription" from the settings menu.
- Click "Plan details" or "Manage subscription" to view your active plan.
- Select "Downgrade plan" or "Cancel subscription" and confirm the action.
- Krisp may display a survey asking why you're cancelling; answering is optional.
- You'll receive a confirmation message displaying your final billing date.
- Screenshot or download the confirmation email immediately for your records.
- Verify that your account now shows "Cancelled" or "Subscription ends on [date]" in your billing section.
Your account access remains active until the end of your current billing period, so you can continue using Krisp's features without interruption. After that date, your account will be deactivated and you'll lose access to paid features.
Cancel via the apple app store (iOS)
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon (top right corner) and select "Subscriptions".
- Find Krisp in the list of active subscriptions and tap it.
- Select "Cancel subscription" and confirm the action.
- Apple will display your cancellation date and final billing date.
- Screenshot the confirmation screen as proof of cancellation.
- Return to the Krisp app within the App Store to verify the subscription status shows "Cancelled".
Cancelling through the App Store removes Krisp from your active subscriptions. You'll retain app access until your billing period ends, after which you'll be downgraded to any free tier (if available) or lose access entirely.
Cancel via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right) and select "Payments and subscriptions".
- Select "Subscriptions" and find Krisp in your list.
- Tap Krisp and then select "Cancel subscription".
- Follow the on-screen prompts and confirm your cancellation.
- Google will show you the exact date your subscription ends.
- Save or screenshot the confirmation message for your records.
Cancelling via Google Play immediately stops any future charges but preserves your access until the final day of your current billing cycle.
Krisp pricing and plan comparison
Understanding what you're paying for helps you decide whether cancellation or a downgrade is the better option.
| Plan | Monthly cost (NZD) | Daily minutes | Key features | Best for |
|---|---|---|---|---|
| Free tier | $0 | 40 minutes/day | Basic noise cancellation, limited transcription | Occasional users, testers |
| Pro | $10-12 | 300 minutes/day | Unlimited recordings, transcription, meeting summaries | Most individual users |
| Business | $30-35 | Unlimited minutes | Team management, advanced analytics, priority support | Teams and organisations |
| Annual Pro | $100-120 (paid upfront) | 300 minutes/day | Same as Pro, discounted if paid yearly | Committed long-term users |
If you're uncertain about cancelling completely, downgrading to the free tier allows you to retain basic functionality without paying. Consequently, a downgrade is often a lower-risk alternative to full cancellation.
Refunds, credits, and what to expect after cancellation
Understanding your refund entitlements ensures you don't lose money unnecessarily when you cancel.
Your refund eligibility under new zealand law
Under the Consumer Guarantees Act 1993, if you cancel because the service fails to perform as described, you are entitled to a refund. Krisp's standard policy typically does not offer refunds for change-of-mind cancellations once the subscription period has begun. However, this standard policy is overridden by consumer law if the service is unfit for purpose.
If you cancel mid-cycle due to a genuine fault (persistent crashes, noise cancellation not functioning, continuous downtime), request a pro-rata refund for the unused portion of your subscription. Document your complaint thoroughly: record error messages, screenshots, dates, and specific examples of when the service failed. This evidence supports a refund request under consumer law.
How to request a refund
- Contact Krisp support via their in-app help centre or email (support details are in your account settings).
- Explain the specific service failure and reference the Consumer Guarantees Act 1993 in your message.
- Attach screenshots and describe exactly what went wrong and when.
- Request a refund for the unused portion of your subscription.
- Allow 5-7 business days for Krisp's support team to respond.
- If they refuse and you believe your case is valid, escalate to the Commerce Commission (see contact details below).
Yafee recommends keeping copies of all correspondence. If Krisp denies your refund request, forward your evidence to the Commerce Commission, which has the authority to investigate and compel refunds if the law supports your claim.
What happens to your data after cancellation
Once your subscription ends, Krisp typically deletes your account data within 30 days. If you want to preserve recordings, transcripts, or meeting notes, download them before your cancellation date becomes effective. Log in to your account and export any critical files to your device or cloud storage.
Common mistakes to avoid when cancelling Krisp
Cancelling a subscription is straightforward, but small oversights can cost you money and time. The good news is that you can avoid all of these traps with minimal effort.
Forgetting to confirm your cancellation
Many users believe they've cancelled when they've only initiated the request. Krisp requires you to confirm your cancellation via a prompt or email link. If you don't complete the confirmation step, your subscription remains active and you'll be charged again. Immediately after cancelling, check your email for a confirmation message from Krisp. If you don't receive one within 10 minutes, log back in to your account and verify that your subscription status shows "Cancelled".
Cancelling on the wrong platform
If you subscribed via the Apple App Store, cancelling on the Krisp website won't work. You must cancel on the platform where you originally subscribed. Yafee advises checking your email receipts to confirm which platform issued your subscription. If the receipt came from Apple or Google, cancel there. If it shows "Krisp" as the merchant, use the website method above.
Cancelling too late in your billing cycle
If your billing date is the 20th of each month and you cancel on the 19th, you've already been charged for the next month. Krisp processes billing automatically on your billing date, and cancellation takes effect only after that charge completes. Cancel at least three days before your billing date to prevent an unwanted charge.
Ignoring service failures and accepting the "no refund" policy
Krisp's terms may state that they don't offer refunds for cancellations, but this clause does not override the Consumer Guarantees Act 1993. If the service fails to perform as described, you are legally entitled to a refund under New Zealand law. Don't accept a flat "no refunds" response without escalating to the Commerce Commission. Your legal rights supersede standard contract terms.
Cancellation checklist
Use this checklist to ensure you've completed every step correctly and have all necessary documentation.
| Task | Completed | Notes |
|---|---|---|
| Identify which platform you subscribed on (website, App Store, or Google Play) | [ ] | Check your email receipts |
| Log in to your account and navigate to subscription settings | [ ] | Screenshot your account page |
| Initiate cancellation and complete any confirmation prompts | [ ] | Confirm within 10 minutes |
| Download or export any critical data (recordings, transcripts) before the final billing date | [ ] | Deadline: final day of your billing cycle |
| Save screenshots and confirmation emails as proof | [ ] | Store in a folder or email to yourself |
| Verify that your account shows "Cancelled" status 24 hours later | [ ] | If not, contact Krisp support immediately |
Should you cancel or downgrade Krisp instead
Full cancellation isn't always the best choice. Comparing your options helps you make the decision that aligns with your actual needs and budget.
| Situation | Action | Reason |
|---|---|---|
| You use Krisp occasionally (fewer than 40 minutes per day) | Downgrade to free tier | Free tier covers light usage; no cost, no data loss |
| You rarely use it but want to keep the option open | Downgrade to free tier | Preserves account and data; removes charges |
| You've used all three features (noise cancellation, transcription, summaries) and they work well | Keep your plan | Cancellation is unnecessary if the service delivers value |
| The service consistently fails or doesn't meet your needs | Cancel and request a refund | You're entitled to a refund under consumer law if unfit for purpose |
| You want a similar tool with different features | Cancel and switch | Allows you to test alternatives without paying twice |
| You're in a financial hardship and need to cut expenses immediately | Cancel immediately | Access continues until the end of your paid cycle; no further charges |
Yafee recommends downgrading first if you're unsure. You can always cancel later, but downgrading gives you time to test the free tier and confirm your decision.
Customer reviews and satisfaction ratings
Understanding what other New Zealand users say about Krisp can help you evaluate whether cancellation is the right call.
Krisp holds a 4.5 out of 5 star rating across major review platforms. Users consistently praise the noise cancellation quality and transcription accuracy. However, common complaints include subscription cost for individuals, occasional app crashes on older devices, and limited customisation options for accent conversion. If you're cancelling because of app stability issues, this feedback suggests the problem is widespread and not attributable to your device alone, strengthening your case for a refund under consumer law.
Many users who cancel cite cost as the primary reason, followed by switching to alternative tools like Otter.ai or Adobe Podcast. If budget is your concern, downgrading to the free tier allows you to retain basic noise cancellation at no cost. If you're switching to a competitor, full cancellation is appropriate.
Your cancellation address and support contact details
If you need to mail a cancellation request (rarely necessary in 2026, but legally available to you), use this address:
Krisp headquarters (US):
Krisp Technologies Inc.
United States
Email: support[at]krisp.ai
Krisp does not maintain a separate New Zealand postal address. All subscription cancellations are managed through your online dashboard or the mobile app platform where you subscribed. Contacting support via email is the fastest route if you encounter issues during the cancellation process or need to dispute charges.
If Krisp does not respond to your cancellation or refund request within 10 business days, escalate to the Commerce Commission:
Commerce Commission New Zealand:
Website: www.comcom.govt.nz
Phone: 0800 943 600
Email: [email protected]
Address: 44 The Terrace, Wellington 6011
The Commerce Commission investigates unfair contract terms, service failures, and refund disputes at no cost to you. File a formal complaint if Krisp refuses to honour your cancellation or refund request.
Next steps and final summary
Cancelling Krisp is a straightforward process once you know the correct platform and steps to follow. Yafee has guided thousands of consumers through subscription cancellations, ensuring they understand their legal rights and avoid costly mistakes. Your decision to cancel-whether due to cost, a service fault, or a switch to another tool-is protected under New Zealand consumer law. Document everything, meet your deadlines, and don't hesitate to escalate to the Commerce Commission if Krisp refuses to honour your rights.
Before you proceed, confirm which platform hosts your subscription (Krisp website, Apple App Store, or Google Play), download any critical data, and set a calendar reminder for three days before your next billing date. This simple preparation ensures your cancellation executes smoothly and you retain all necessary evidence should a dispute arise. Yafee is here to support you at every step.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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