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Frequently asked questions
Cancel Justdone: The Right Way
How to cancel Justdone in malaysia and protect your subscription rights
What is Justdone and why malaysians are signing up
Justdone is a subscription-based artificial intelligence software platform that bundles over 35 writing, learning, research and productivity tools into a single recurring payment plan. The service targets professionals, students and content creators who need access to multiple AI capabilities without purchasing separate licences for each tool.
The subscription model and pricing structure
Justdone operates on a straightforward recurring billing system with two main pricing tiers. The monthly plan costs $19.99 USD (approximately RM89.99) per month, while the annual plan costs $9.99 USD (approximately RM44.99) per month when paid upfront as a yearly subscription. The annual option is marketed as a 75 percent saving compared to paying monthly rates over a twelve-month period.
The platform also offers a 7-day free trial period for new users. According to Justdone's subscription terms, you must cancel at least 24 hours before the trial period ends or your next billing date to prevent automatic renewal and charges to your payment method.
| Plan type | Cost (USD) | Cost (MYR) | Commitment | Best for |
| Monthly subscription | $19.99 | RM89.99 | Per month, auto-renews | Testing the service |
| Annual subscription | $9.99/month | RM44.99/month | Paid upfront, one year | Cost savings |
| Free trial | Free | Free | 7 days, then auto-upgrade | New users |
What you get and why cancellation matters
The core value proposition is access to a large suite of AI tools under one subscription rather than paying for separate services. However, many Malaysian users find that they only use a fraction of the available tools, making the recurring charge feel expensive once the initial trial excitement fades.
The critical issue is that Justdone uses automatic renewal. Your subscription will renew and charge your payment method unless you take active steps to cancel before the renewal date. This is why understanding your billing date and the exact cancellation procedure is essential to avoid unexpected charges.
Your consumer rights and what malaysian law guarantees
Malaysia's consumer protection framework provides you with specific rights when dealing with subscription services, and Justdone must comply with these requirements regardless of whether the company is based overseas.
Consumer protection act 1999 and recurring billing
The Consumer Protection Act 1999, administered by the Ministry of Domestic Trade and Cost of Living (MDTCCL) and enforced through the Malaysian Competition Commission (MyCC), establishes that traders (including online services) must provide clear information about subscription terms, billing cycles and cancellation procedures before you agree to pay.
Under this framework, you have the right to receive transparent information about:
- The exact amount you will be charged and when
- How to cancel the subscription
- Whether automatic renewal applies
- The notice period required to cancel
If Justdone fails to provide clear cancellation instructions or charges you after you have cancelled, you can lodge a complaint with MyCC or the MDTCCL. Yafee's contract law specialists recommend documenting all cancellation attempts and payment records, as these form critical evidence if you need to escalate a dispute.
Your legal position on refunds
Malaysian consumer law distinguishes between refunds for unused services and refunds for faulty or misrepresented services. If you cancel Justdone mid-billing cycle, you may not automatically receive a pro-rata refund for unused days, depending on the company's stated refund policy. However, if Justdone continues to charge you after you have cancelled, or if the service fails to perform as advertised, you have grounds to pursue a refund claim.
The burden of proof that you cancelled rests with you, which is why taking screenshots and keeping confirmation emails is legally important. Yafee advises maintaining a complete record of all cancellation steps and responses from the Justdone support team.
How to cancel Justdone and prevent unwanted charges
The cancellation process involves several sequential steps that must be completed before your next billing date to avoid being charged.
Check your account status before you cancel
Log in to your Justdone account immediately and locate the following information:
- Identify your subscription type (monthly or annual)
- Go to Account Settings or Subscription Management
- Note whether you are on a monthly recurring plan or an annual plan
- Find your next renewal date
- Look for "Next billing date", "Renewal date" or "Subscription end date"
- Screenshot this information or copy the exact date
- Verify your registered email address
- Ensure the email linked to your account is current and accessible
- This is where cancellation confirmations will be sent
- Export or save any content you created
- Download written work, documents or files generated with Justdone tools
- The terms do not guarantee data retention after cancellation
- Save copies of your invoices
- Download or screenshot all payment receipts and billing history
- These records protect you if disputes arise later
Initiate cancellation through your account dashboard
If you subscribed directly through the Justdone website, the web-based cancellation method is your primary route. Follow these steps:
- Log into your Justdone account on justdone.com
- Use the email address and password associated with your subscription
- Navigate to your subscription or billing settings
- Look for menus labelled "Account", "Settings", "Subscription", "Billing" or "Plans"
- The exact layout depends on the current website design
- Locate the subscription management or cancellation option
- Find a button or link that says "Cancel subscription", "Manage subscription" or "End membership"
- If this is not immediately visible, check the subscription terms page while logged in
- Select the cancellation button or link
- Click to proceed with the cancellation request
- Complete any required cancellation survey or confirmation
- Justdone may ask for feedback on why you are cancelling
- This step is optional, but completing it ensures the system processes your request
- Receive and save your cancellation confirmation
- The system should display a confirmation message on screen
- Screenshot this message immediately
- Check your email inbox for a cancellation receipt from [email protected]
- If no email arrives within 1 hour, contact support using the reference number shown on screen
Contact support if the cancellation button is not visible
If you cannot locate a cancellation option in your account dashboard, contact the Justdone support team directly. Send an email to [email protected] with the following information:
- Write a clear subject line
- Use "Cancellation Request - [Your Email Address]" or "Cancel My Subscription"
- Provide your account details in the body
- Include the email address registered to your account
- Include your current subscription plan (monthly or annual)
- Include your next billing date if visible in your account
- Request cancellation confirmation in writing
- Ask Justdone to confirm when your subscription will be cancelled
- Ask them to confirm that no further charges will be applied
- Request a reference number for your cancellation request
- Keep a copy of your email and any response
- Save the email you sent and all replies from Justdone
- These form legal evidence of your cancellation attempt
Verify cancellation within 48 hours
After you have submitted your cancellation request, check your account again within 48 hours to confirm the cancellation was processed. Log in and verify that:
- Your subscription status now shows "Cancelled" or "Inactive"
- Your account no longer displays a next renewal date
- The subscription management section confirms cancellation
If your account still shows an active subscription after 48 hours, send a follow-up email to [email protected] referencing your original cancellation request and the date you submitted it.
Refunds, timing and what happens after cancellation
Understanding the refund policy and post-cancellation timeline helps you manage expectations and know when to escalate if money is not returned as promised.
Refund eligibility and the 7-day trial period
If you cancelled during the 7-day free trial period before your first charge, you are entitled to zero charges. No refund is necessary because no payment occurred. However, if you cancelled after the trial ended and a payment was already processed, your eligibility for a refund depends on Justdone's stated refund policy.
According to the terms, subscription fees for completed billing periods are typically non-refundable. This means if you paid for a month and cancelled after 15 days of the month have elapsed, you may not receive a refund for the unused 15 days. Nevertheless, if you can demonstrate that the service was misrepresented or failed to deliver the advertised features, you have grounds to dispute the charge through your payment provider or through the MDTCCL.
When to expect confirmation and refund processing
Justdone should send you a cancellation confirmation email within 2 to 4 hours of your cancellation request. This email is your proof that you cancelled and that you will not be charged again. If you do not receive this email, contact support immediately with a reference to your original request.
If a refund is due (for example, if you were charged after cancellation), the company typically processes refunds within 5 to 10 business days. The exact timeline depends on your bank or card issuer, which may take a further 1 to 3 working days to credit your account. Yafee recommends checking your payment method's transaction history one week after the refund has been issued to confirm the credit has appeared.
What happens to your data and access
Once your subscription is cancelled, your access to Justdone's tools stops immediately or at the end of your current billing period (depending on the cancellation timing). The terms do not clearly specify how long Justdone retains your account data after cancellation. For this reason, you should export or download any important content before you cancel, and request clarification from support if you need to retrieve information after cancellation.
Common mistakes when cancelling Justdone
You are not alone in finding the cancellation process confusing, and many users make preventable errors that result in unwanted charges or lost records. Here are the most frequent mistakes and how to avoid them.
Waiting until the last day before your billing date
The Justdone subscription terms require you to cancel at least 24 hours before your next billing date. Many users wait until the day before renewal, only to find that support takes longer to respond or the cancellation does not process in time. Cancel at least 3 to 5 days before your renewal date to create a buffer for processing delays or support back-and-forth.
Not taking screenshots of your cancellation confirmation
If you do not capture proof of your cancellation confirmation, you have no evidence that you requested cancellation if Justdone charges you again. Always screenshot the on-screen confirmation message and save any confirmation emails. These images and emails are your legal evidence if you need to dispute a charge with your bank or lodge a complaint with the MDTCCL.
Assuming deletion equals cancellation
Some users delete their Justdone app or log out of their account, then assume the subscription is cancelled. Deletion and logout do not stop automatic renewal. You must explicitly request cancellation through the account settings or by contacting support. Yafee has seen many cases where users thought they cancelled but were charged because they only deleted the app.
Not checking your payment method for recurring charges
After you cancel, check your credit card or bank statement 5 to 7 days later to confirm that Justdone did not charge you on your renewal date. If an unexpected charge appears, contact your bank immediately to dispute it and provide them with your cancellation confirmation screenshot and email. Your bank can reverse the charge and raise a chargeback with Justdone.
What to do if Justdone charges you after cancellation
If you receive a charge from Justdone after you have cancelled, take action immediately. You have consumer rights that protect you in this situation.
Step 1: contact Justdone support with evidence
Email [email protected] and reference your original cancellation request. Provide the following:
- Your cancellation confirmation email or screenshot
- The date you cancelled
- The date and amount of the unexpected charge
- Your request for an immediate refund
Give Justdone 5 business days to respond and process the refund.
Step 2: dispute the charge with your payment provider
If Justdone does not refund you within 5 business days, contact your bank or credit card issuer and request a chargeback or dispute. Provide them with your cancellation evidence. Your bank will investigate and reverse the charge on your behalf.
Step 3: lodge a complaint with the malaysian competition commission
If the refund is not processed and your bank does not support your dispute, file a formal complaint with the Malaysian Competition Commission (MyCC) or the Ministry of Domestic Trade and Cost of Living. You can submit a complaint online at the MyCC website or visit your nearest MDTCCL office. Yafee advises keeping all documentation - cancellation confirmation, emails from Justdone, bank statements and chargeback records - as evidence for the regulatory authority.
Pricing comparison and whether cancellation is the right choice
Before you cancel, consider whether Justdone genuinely offers poor value for your use case, or whether you simply need to adjust your usage patterns. The decision depends on your workload and budget.
| Situation | Recommendation | Action |
| You use 3 or more tools regularly | Keep subscription | Monthly plan: RM89.99/month; Annual plan: RM44.99/month (better value) |
| You use only 1 or 2 tools occasionally | Consider cancelling | Cost per tool is high; look for free AI tools or pay-per-use alternatives |
| You are still in the 7-day free trial | Cancel to avoid first charge | Cancel before day 7 ends; no refund needed because no payment occurred |
| You were charged after the trial but never used the service | Request a refund immediately | Contact [email protected] with evidence that you cancelled during the trial period |
| You are on the annual plan and want monthly flexibility | Cancel and rejoin on monthly plan | Annual plan is cheaper long-term, but monthly offers more flexibility; refund policy may not cover early cancellation |
| You forgot to cancel and were charged unexpectedly | Dispute and cancel | Request refund via [email protected] and your bank; then cancel subscription immediately |
Your cancellation checklist for Justdone
Use this checklist to ensure you complete every necessary step before and after cancelling your Justdone subscription.
- Before cancellation:
- [ ] Log in to your Justdone account
- [ ] Screenshot your subscription plan type and next renewal date
- [ ] Screenshot your billing history and invoices
- [ ] Export or save any content created with Justdone tools
- [ ] Note the email address linked to your account
- [ ] Calculate the date that is 24 hours before your renewal (cancellation deadline)
- During cancellation:
- [ ] Navigate to Account Settings or Subscription Management
- [ ] Click the Cancel or End Subscription button
- [ ] Complete any cancellation survey (optional but recommended)
- [ ] Screenshot the on-screen confirmation message
- [ ] Note the confirmation reference number (if provided)
- After cancellation:
- [ ] Wait for cancellation confirmation email from [email protected]
- [ ] Save this email immediately
- [ ] Wait 48 hours, then log in again to confirm subscription status shows cancelled
- [ ] Check your payment method on your renewal date to ensure no charge occurred
- [ ] If a charge appears, contact your bank immediately and request a chargeback
- [ ] Keep all cancellation evidence for 6 months in case of disputes
How yafee helps you cancel subscriptions safely
Yafee.com is a leading contract law resource that specialises in helping Malaysian consumers understand their rights and navigate subscription cancellations. We provide detailed, legally-grounded guides for dozens of services across software, streaming, memberships and subscriptions.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by translating legal frameworks into clear, actionable steps. Our guides reference the Consumer Protection Act 1999 and other Malaysian consumer protections so you know exactly where your rights come from and what enforcement body to contact if a company refuses to cancel or refund you.
When you use Yafee's cancellation guides, you are not just learning a procedure; you are learning your legal position and the evidence you need to collect to protect yourself. Every Yafee guide includes specific timelines, contact details, template emails and checklist to ensure you do not miss any critical step.
Key takeaways and next steps
Justdone is a subscription-based AI software service with transparent pricing (RM89.99 per month or RM44.99 per month on annual plan) and a 7-day free trial. The cancellation process requires you to log in to your account and select the cancellation option at least 24 hours before your next billing date. If you cannot find the cancellation button, email [email protected] with your account details and request written confirmation that your subscription is cancelled and no further charges will apply.
Malaysian consumer law, specifically the Consumer Protection Act 1999 administered by the Malaysian Competition Commission, guarantees your right to clear cancellation information and protection against unauthorized charges. If Justdone charges you after you have cancelled, dispute the charge with your bank and lodge a formal complaint with MyCC if the refund is not processed within 5 to 10 business days.
Document every step: take screenshots, save confirmation emails and keep records of all communications with Justdone. This evidence protects you legally if a dispute arises. Yafee's contract specialists have reviewed thousands of subscription cancellations across Malaysian consumers and have created this guide to ensure you avoid the most common mistakes and know exactly when to escalate to regulatory authorities if Justdone refuses to cancel or refund you.
Start by checking your account today, confirming your next billing date, and submitting your cancellation request at least 3 days before renewal. Yafee is here to support consumer rights in Malaysia and has helped thousands of users cancel subscriptions with confidence and clarity.
Contact details for escalation:
- Justdone support: [email protected]
- Malaysian Competition Commission (MyCC): www.mycc.gov.my or call 1-300-888-6588
- Ministry of Domestic Trade and Cost of Living (MDTCCL): www.kpdnhep.gov.my
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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