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Frequently asked questions
Cancel Justdone: The Right Way to Protect Your Money
How to cancel Justdone and protect your money in new zealand
What is Justdone
Justdone is an online platform offering access to over 35 AI-powered writing and productivity tools. You can use it for content creation, academic writing assistance, editing, and similar tasks. The service operates on a subscription model with short trial periods and monthly or annual membership options available.
You access Justdone through its website or mobile apps. Your account and billing are managed through the platform itself, or through your app store if you subscribed via Apple or Google Play. At Yafee, we've found that understanding exactly how you subscribed is your first line of defence when it comes time to cancel.
How justdone's billing works
Justdone charges in US dollars (USD) and converts to NZD when you pay. Your subscription renews automatically unless you cancel before the renewal date. The platform offers several pricing tiers, each with different commitment lengths and costs. You remain liable for charges until you formally cancel your subscription.
Where Justdone is based
Justdone is registered as Just Done Ltd with a UK office address used for official correspondence. Consumer reports also mention a Cyprus office. For cancellation purposes, you'll want the UK postal address for any written notice. We discuss the full contact details at the end of this guide.
Justdone pricing and available plans
Your cancellation decision often depends on what you're paying and whether you're locked into an annual plan.
| Plan | Price (USD) | Renewal period | What you get |
|---|---|---|---|
| 7-day trial | US$2.00 initial, then US$39.99/month if not cancelled | 7 days, then monthly auto-renewal | Full access to 35+ AI tools |
| Unlimited monthly | US$19.99/month (advertised from US$49.99) | Every month | Full access to 35+ AI tools |
| Unlimited annual | US$299.88 per year (approximately US$24.99/month) | Every 12 months | Full access to 35+ AI tools |
If you're on the 7-day trial, your cancellation window is critical. Missing the deadline means you're charged US$39.99 (approximately NZ$66) for the first month. At Yafee, we recommend setting a phone reminder for day five of any trial to ensure you don't miss your cancellation opportunity.
Your consumer rights when buying from Justdone in new zealand
New Zealand's Consumer Guarantees Act 1993 protects you when you buy digital services, and those protections apply to Justdone subscriptions.
What the consumer guarantees act means for you
Under this law, the service provider (Justdone) must provide the service with due care and skill. If the service doesn't work as described, you have a right to seek a refund, repair, or replacement within a reasonable timeframe. These statutory rights are separate from Justdone's own refund policy.
Importantly, the Consumer Guarantees Act gives you rights that go beyond Justdone's stated terms. If Justdone refuses a refund on grounds that simply don't hold up under the law, you can escalate to the Commerce Commission. Yafee has helped thousands of consumers understand that your statutory rights cannot be waived by small print or company policy.
Your legal position
You have the right to cancel Justdone at any time. If you cancel within 14 days of purchase and the service hasn't delivered as promised (for example, tools don't work, or the AI features are significantly limited), you have grounds for a refund under the Consumer Guarantees Act 1993. Document your experience with screenshots or screen recordings. If Justdone denies your refund claim, contact the Commerce Commission or your local Citizens Advice Bureau. They can advise you on enforcement options and serve as your escalation point if the company refuses to co-operate.
How to cancel Justdone step-by-step
Your cancellation method depends on where you subscribed, and timing is everything.
Cancel via the Justdone website or app
This is the fastest route if you subscribed directly through Justdone's platform.
- Log into your Justdone account using your email and password.
- If you've forgotten your password, use the "Forgot Password" link on the login page.
- Navigate to your account settings or subscription page.
- Look for a menu icon (three horizontal lines) or your profile icon, usually in the top-right corner.
- Select "Account", "Settings", or "Subscription" from the dropdown menu.
- Locate your active subscription and select "Cancel Subscription" or "Manage Subscription".
- Justdone may ask you to confirm your cancellation or select a reason.
- Do not select "Pause" if you intend to cancel permanently.
- Follow any on-screen prompts and confirm your cancellation.
- Justdone will send a confirmation email to the address on file.
- Save this email as proof of cancellation.
- Verify that your subscription status has changed to "Cancelled" in your account.
- Check your account settings again within 24 hours to confirm the change has taken effect.
Cancel a subscription purchased via apple app store
If you subscribed through an Apple device, you must cancel through Apple's system, not through Justdone itself.
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap or click the profile icon in the bottom-right corner (on mobile) or top-right corner (on Mac).
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions.
- Find Justdone in the list and tap or click on it.
- If Justdone is not visible, you may not have an active Apple subscription.
- Tap or click "Cancel Subscription".
- Apple will ask you to confirm the cancellation.
- You may also see options to switch to a lower-cost plan instead of cancelling entirely.
- Confirm your cancellation by tapping or clicking the final confirmation button.
- Apple will send a confirmation email to your Apple ID email address.
Cancel a subscription purchased via google play
If you subscribed on an Android device through Google Play, you must cancel through Google's system.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find Justdone in your list of active subscriptions and tap on it.
- If Justdone does not appear, check that you are viewing active subscriptions, not cancelled ones.
- Tap "Cancel subscription".
- Google will ask you to confirm and may offer alternative plans.
- Follow any final confirmation steps.
- Google will send a confirmation email to your Google account email address.
Cancel by written notice if the platform method fails
If you cannot cancel through the website or app, or if Justdone does not respond to your cancellation request, you have the right to cancel in writing under New Zealand consumer law.
- Prepare a cancellation notice letter.
- Include your full name, email address, and the email address on your Justdone account.
- State clearly: "I wish to cancel my Justdone subscription effective immediately."
- Include your subscription start date and the plan you are cancelling.
- Request written confirmation of cancellation within 5 working days.
- Send the letter to Justdone's registered UK office address (detailed in the final section of this guide).
- Use registered post or a courier service that provides a tracking number and proof of delivery.
- Keep a copy of the letter and proof of delivery for your records.
- Follow up by email to the same address within 2 working days.
- Send an email stating the same cancellation request and reference your posted letter.
- Request a read receipt or reply confirmation.
- Wait for written confirmation from Justdone.
- Justdone must confirm your cancellation in writing within 10 working days of receipt.
- If they do not respond, contact the Commerce Commission.
What happens after you cancel
Cancellation takes effect immediately in most cases, but your access and refunds depend on your plan and the timing of your request.
When your access ends
Your Justdone account access ends on the date you confirm cancellation if you cancel during a trial period. If you cancel after your trial has ended and you are on a monthly plan, your access continues until the end of the current billing cycle. For annual plans, your access continues until the end of the current 12-month period. You will not be charged again after the current billing cycle ends.
Refund eligibility and timelines
Justdone does not offer refunds for completed billing cycles under its standard terms. However, New Zealand consumer law may entitle you to a refund if you cancel within 14 days of purchase or if the service fails to meet the Consumer Guarantees Act 1993 standard of care.
If you believe you are entitled to a refund, Yafee recommends submitting a formal refund request within 7 days of cancellation. Include a detailed explanation of why the service failed to meet your reasonable expectations. Reference the Consumer Guarantees Act if applicable. Justdone must respond to your refund request within 10 working days. If Justdone refuses without legal justification, escalate to the Commerce Commission.
Common mistakes to avoid when cancelling Justdone
Cancelling a digital subscription involves timing and precision, and many consumers encounter preventable delays. Stay calm and follow these guardrails to protect yourself.
Mistake: pausing instead of cancelling
Justdone allows you to pause your subscription rather than cancel it. If you select "Pause", your account remains active and you will be charged again when the pause period ends. If you intend to cancel permanently, always select "Cancel", not "Pause". Verify in your account settings that your subscription status shows "Cancelled", not "Paused".
Mistake: missing the trial cancellation deadline
The 7-day trial charges you US$2.00 upfront but renews at US$39.99 (approximately NZ$66) per month if you do not cancel before day 7. Many users forget about the trial and discover the charge on their bank statement after the deadline. Set a phone reminder on day 5 of your trial to allow time for the cancellation to process.
Mistake: cancelling through the wrong platform
If you subscribed via Apple or Google Play, cancelling through the Justdone website will not work. Apple and Google manage these subscriptions independently. You must cancel through the platform where you subscribed. Yafee has helped thousands of consumers avoid duplicate cancellation attempts by checking their subscription source first.
Mistake: not keeping proof of cancellation
Always save your cancellation confirmation email and take a screenshot of your account settings showing "Cancelled" status. If a charge appears after cancellation, you need this proof to dispute the transaction with your bank or the Commerce Commission. Digital proof is your strongest defence against billing disputes.
Mistake: failing to follow up on failed cancellations
If the website cancellation button does not respond or produces an error, do not assume the cancellation went through. Log back into your account and verify your subscription status. If the status remains active, submit a written cancellation notice to Justdone's UK address immediately. Do not wait for the next billing cycle.
Comparing Justdone to similar services
Before you cancel, consider whether an alternative service might suit your needs better.
| Service | Monthly price (NZD) | Free trial | No. of tools | Cancellation ease |
|---|---|---|---|---|
| Justdone | NZ$33-40 | 7 days at US$2 | 35+ | Website, app, or written notice |
| ChatGPT Plus | NZ$26 | None | 1 (ChatGPT) | One-click via OpenAI account |
| Grammarly Premium | NZ$12-20 | 7 days | Editing/writing | One-click via Grammarly account |
| Sudowrite | NZ$20-30 | Free tier available | Writing tools | Subscription page or support email |
Your consumer protection checklist
Use this checklist to ensure your cancellation is complete and your rights are protected.
- Verify your subscription source (Justdone website, Apple, or Google Play).
- Cancel through the correct platform (not the alternative).
- Take a screenshot of your account settings showing subscription status before and after cancellation.
- Save the cancellation confirmation email sent by Justdone, Apple, or Google.
- Check your account 24 hours later to confirm the cancellation status has not reverted.
- Monitor your bank statement for the next billing cycle to ensure no charge appears.
- If a charge appears after cancellation, dispute it immediately with your bank and provide proof of cancellation.
- If Justdone refuses a refund claim, escalate to the Commerce Commission with screenshots and email records.
- Keep all correspondence and proof of cancellation for at least 12 months.
Contact details for Justdone cancellation and support
Use these addresses and methods if you need to cancel by post or escalate a billing dispute.
Justdone postal address for cancellation
Just Done Ltd
UK Office
[Primary address on file with Companies House]
If this address is unavailable, contact the Commerce Commission directly. They can identify the current registered address and advise you on service options.
Escalation contacts in new zealand
If Justdone does not respond to your cancellation or refund request within 10 working days, contact:
Commerce Commission
Phone: 0800 943 600
Email: [email protected]
Website: www.comcom.govt.nz
Citizens Advice Bureau
Phone: 0800 006 007
Website: www.cab.org.nz
Both agencies can investigate your complaint, advise you on consumer law, and enforce your rights under the Consumer Guarantees Act 1993. Provide them with copies of all cancellation attempts, confirmation emails, and payment records.
Final steps and next actions
Cancelling Justdone is straightforward when you follow the right process for your subscription source. Your success depends on identifying where you subscribed, acting before the trial deadline, and keeping proof of your cancellation request. New Zealand consumer law gives you strong protections, including the right to cancel at any time and to claim refunds if the service fails to meet the legal standard of care.
If you encounter any resistance from Justdone, the Commerce Commission and Citizens Advice Bureau have the authority to investigate and enforce your statutory rights. Yafee has helped thousands of consumers cancel similar subscriptions, and we've found that written notices and Commerce Commission escalations resolve most disputes within 14 days. Act today, document everything, and keep records for at least 12 months. Your cancellation is your right, and persistence ensures it sticks.