Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Hiri, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
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Frequently asked questions
Cancel Hiri: The Right Way
How to cancel Hiri email software and stop payments in malaysia
What is Hiri and who operates it
Hiri is a professional email client that combines email, task management and calendar functions into one unified interface. The service is operated by Whittl Media Ltd, trading as Hiri, with its registered business address in Dublin, Ireland. Your subscription is governed by Hiri's terms of service, which fall under Irish law.
For Malaysia-based users, this matters because Hiri is an overseas Software as a Service (SaaS) provider. You are protected by Malaysia's Consumer Protection Act 1999, which applies to distance contracts-that is, any purchase you make online or remotely from a business outside Malaysia. At Yafee, we help thousands of users navigate these overseas cancellations, so understanding your position upfront makes the process clearer.
What Hiri costs and what you get
Hiri offers two payment models. The annual subscription costs USD 39.00 per year (approximately RM184 at current exchange rates), while a lifetime licence costs USD 119.00 as a one-time payment (approximately RM562). Both options grant you access to the desktop email client and future software updates across Windows, Mac and Linux systems.
Crucially, Hiri's published terms do not advertise a free trial period. There is also no minimum contract duration stated in the terms, which means you are not locked into any fixed term-you can request cancellation at any time. However, the company does not publish a clear self-service cancellation procedure, which is why many users find the cancellation process frustrating.
How support works from malaysia
Hiri support is available by email at [email protected] and through its support page at hiri.com/support. The company does not publish a Malaysia-specific phone line or live chat option. Because all contact must go through email or web form, you must keep written records of every cancellation request you send-email is your only proof of notification.
This setup reflects the reality of overseas SaaS cancellations: you deal with a distant merchant, and your local bank cannot resolve billing disputes without evidence that you notified the company. Yafee advises all Malaysia users to treat Hiri support as your primary contact point and to always request written confirmation of cancellation.
Your consumer rights and what they mean for you
Malaysia's Consumer Protection Act 1999 sets out your statutory rights when you buy goods or services at a distance-which includes online subscriptions from overseas companies like Hiri.
The 14-day cooling-off period
Under Section 48 of the Consumer Protection Act 1999, you have the right to cancel any distance contract within 14 calendar days from the date you received the service or from the date the contract was concluded-whichever is later. This period is called the "cooling-off period" and it applies even if you have already used the service.
During this 14-day window, you can cancel without giving a reason and without incurring any penalty. Hiri must refund all money you have paid within 30 days of your cancellation notice. The onus is on Hiri to prove that you accepted the service before the 14 days expired-if Hiri cannot prove this, your cancellation is valid.
Your legal position after 14 days
If you cancel after the 14-day cooling-off period has passed, your right to cancel depends on what Hiri's contract terms say. Since Hiri's published terms do not set out a specific cancellation clause, you retain the right to cancel on reasonable notice-this is an implied term in Malaysian consumer law. You should notify Hiri in writing and request cancellation effective immediately or on your next renewal date.
If Hiri refuses to cancel after you have sent a clear cancellation request, you can escalate the matter to the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces the Consumer Protection Act 1999. Yafee recommends keeping copies of all cancellation requests and responses-these documents are essential if you need to lodge a formal complaint.
Refund entitlements under malaysian law
If you cancel within the 14-day cooling-off period, Hiri must refund all fees you paid. If you cancel after 14 days, a refund depends on the reason: if Hiri has breached the contract or misrepresented the service, you are entitled to a refund. If you simply change your mind, Hiri may withhold a pro-rata fee for the time you have already used the service, provided the terms clearly state this.
Yafee's experience shows that overseas SaaS providers often delay refunds by claiming that you agreed to non-refundable terms. Push back on this: Malaysia's Consumer Protection Act 1999 overrides unfair contract terms, and you cannot be asked to forfeit your rights as a consumer by clicking "I agree" during sign-up.
How to cancel Hiri step by step
Cancellation of Hiri requires you to send a formal request to the company and to keep evidence of that request. Because Hiri does not offer a self-service cancellation button, you must follow these exact steps to protect yourself.
Step 1: gather your account and payment information
Before you contact Hiri, collect the following details:
- Your email address registered with Hiri
- Your order number or transaction ID (from your email receipt or bank statement)
- The date you first paid for your subscription
- The date of your most recent payment or renewal
- Your next scheduled renewal date (if shown on any invoice or payment confirmation)
- Screenshots of your current plan, licence status and any account page showing your subscription
- A copy of your most recent invoice or payment receipt
Store these documents in a folder on your computer and also save digital copies to cloud storage-do not rely on email alone. If Hiri later claims they cannot find your account, these records will resolve the matter quickly.
Step 2: write and send your cancellation request by email
Email [email protected] with the subject line "Cancellation Request - [Your Email Address]". In your email, include:
- Your registered email address on the Hiri account
- Your order or transaction ID
- A clear statement: "I request immediate cancellation of my Hiri subscription effective today" (or state the date you wish the cancellation to take effect-for example, the end of your current billing cycle)
- If you are within 14 days of purchase, include: "This cancellation is submitted within the 14-day cooling-off period under Malaysia's Consumer Protection Act 1999, Section 48. I request a full refund of all fees paid."
- Your request for written confirmation of cancellation and the date on which your access will terminate
Send this email from the same address registered with Hiri. Do not send it from a different email address, as Hiri may not recognise the request. Keep the email in your sent folder and take a screenshot of the confirmation that the email was sent.
Step 3: wait for hiri's confirmation and check your account
Hiri should respond within 5 business days. The company should send you written confirmation that your subscription has been cancelled, the date on which your access will end and details of any refund being processed.
After you receive confirmation, log into your Hiri account (if you still have access) and verify that your subscription status now shows "Cancelled" or "Inactive". Do not assume the cancellation is complete until you see this status change in your account.
Step 4: monitor your bank statement and cancel any linked payment methods
For 30 days after your cancellation request, monitor your bank statement or credit card statement to check that Hiri does not attempt to charge you again on the renewal date. If you paid by credit card, you can also contact your bank or card issuer and ask them to block any future charges from Hiri-provide them with the cancellation confirmation email as proof.
If Hiri charges you after you have sent a cancellation request, contact your bank immediately and dispute the charge. Provide the bank with copies of your cancellation email and Hiri's confirmation. Your bank can reverse the charge under the Consumer Protection Act 1999.
Step 5: escalate if Hiri does not respond or refuses cancellation
If Hiri does not respond within 10 business days, or if they refuse to cancel, send a follow-up email to [email protected] with the subject "URGENT: Second Cancellation Request - [Your Email Address]". Include copies of your original cancellation email and state that you are still awaiting confirmation.
If Hiri still does not respond or denies your cancellation request, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP). You can lodge a complaint online at kpdnhep.gov.my or visit your nearest KPDNHEP office. Provide the ministry with copies of your cancellation requests, Hiri's responses (or lack thereof) and any billing statements showing charges after your cancellation date.
At Yafee, we have seen KPDNHEP take action against overseas companies that ignore Malaysia consumer law-the ministry can issue a notice requiring Hiri to refund you, and failure to comply can result in legal action against the company.
Hiri pricing and payment options in malaysia
Understanding Hiri's pricing structure helps you decide whether to cancel and what refund to expect.
| Plan | Cost (USD) | Cost (MYR) | Billing cycle | Refund eligible |
|---|---|---|---|---|
| Annual subscription | USD 39.00 | RM 184 | Yearly auto-renewal | Yes, within 14 days |
| Lifetime licence | USD 119.00 | RM 562 | One-time payment, no renewal | Yes, within 14 days; pro-rata after |
The annual subscription renews automatically each year unless you cancel. Hiri does not publish a free trial, so any charge applied immediately when you sign up is a real charge, not a trial fee. If you cancel during the first 14 days, you are entitled to a full refund of the annual subscription fee.
If you purchased a lifetime licence and cancel within 14 days, Hiri must refund the full USD 119.00. If you cancel after 14 days, Hiri may apply a pro-rata deduction for the months you have already used the service, but only if this is clearly stated in the contract terms-if it is not stated, you are entitled to a full refund.
What happens after you cancel Hiri
Cancellation does not happen instantly. Understanding the timeline helps you plan your next email solution.
Timeline after your cancellation request
Once you send your cancellation request, Hiri will process it within 3 to 5 business days. The company should send written confirmation stating the date on which your access will terminate. In most cases, Hiri grants you access until the end of your current billing period-for example, if you paid for a full year and you cancel in month 3, you may retain access until month 12.
However, if you are cancelling within the 14-day cooling-off period, Hiri must give you notice of termination immediately or on the date you request, unless you have given explicit consent for the service to begin before the cooling-off period ends.
A refund, if approved, will be processed within 30 days of your cancellation notice. Hiri will refund to the same payment method you used for the original purchase. If you paid by credit card, the refund will appear on your card statement within 5 to 10 business days; if you paid by PayPal or bank transfer, allow an additional 2 to 3 business days.
Exporting your data before access ends
Before your cancellation takes effect, export any data you wish to keep from Hiri. Log into your account, locate any export or backup option in the settings, and download your emails, contacts, calendars and task lists. Save these files to your computer or cloud storage.
If Hiri does not provide a built-in export function, take screenshots of any important information and save them as PDF files. Do this well before your access termination date-do not wait until the last day, as Hiri may disable your account immediately upon cancellation.
Switching to an alternative email client
Once you have cancelled Hiri, you will need an alternative email solution. Popular options for Malaysia users include Outlook, Gmail and Thunderbird. If you paid for the lifetime licence, you may wish to recover some of the cost by exploring cheaper or free alternatives before they expire.
At Yafee, we recommend having your replacement email client set up and tested before Hiri access ends. This prevents you from losing access to emails or calendar events during the transition.
Refunds and how to claim them
Your right to a refund depends on when you cancel and why.
Refund within the 14-day cooling-off period
If you cancel within 14 days of purchase, Hiri must refund 100 percent of the amount you paid. There is no exception: even if you have used the service, you are entitled to a full refund under Section 48 of the Consumer Protection Act 1999.
To claim this refund, mention the 14-day cooling-off period in your cancellation email (as shown in Step 2 above) and request confirmation that the refund will be processed in full. Hiri cannot deduct any processing fees, cancellation fees or usage fees from this refund.
Refund after the 14-day period
After 14 days, your refund depends on the reason you are cancelling. If Hiri has breached the contract-for example, the service does not work as advertised, or Hiri has charged you twice-you are entitled to a refund. If you are cancelling simply because you no longer want the service, Hiri may charge a pro-rata fee for the time you have used it, but only if the contract terms explicitly permit this.
Hiri's published terms do not state whether pro-rata deductions apply after 14 days. In this case, the implied terms of Malaysian consumer law apply: you are entitled to cancellation on reasonable notice, and Hiri cannot unreasonably withhold a refund. Request a refund in your cancellation email, and if Hiri refuses, escalate to KPDNHEP.
If Hiri delays or denies your refund
Hiri must process refunds within 30 days of receiving your cancellation notice. If 30 days have passed and you have not received a refund, send a follow-up email to [email protected] asking for a refund status update and requesting confirmation of the transaction ID used for the refund.
If Hiri claims the refund was processed but you have not received it, contact your bank or payment provider (PayPal, credit card issuer, etc.) and ask them to trace the refund. Provide Hiri's confirmation email as proof that the refund was authorised. Your bank can investigate and recover the funds if the refund was not successfully transferred.
If Hiri denies your refund without justification, lodge a complaint with KPDNHEP and include all evidence of your cancellation request and Hiri's refusal. The ministry can order Hiri to pay the refund plus compensation for the delay.
Common mistakes to avoid when cancelling Hiri
Most Hiri cancellations run smoothly if you avoid these pitfalls-you are closer to a successful cancellation than you think.
Mistake 1: cancelling through the wrong email address
Many users send their cancellation request from a different email address than the one registered with Hiri. Hiri may not recognise the request or may think it is a phishing attempt. Always send your cancellation from the email address on your Hiri account.
Mistake 2: not requesting written confirmation
Some users send a cancellation email and assume that Hiri has processed it. Days later, they are billed again and have no proof they ever requested cancellation. Always ask for written confirmation in your cancellation email, and keep Hiri's response as proof.
Mistake 3: deleting the cancellation email from your inbox
Do not delete your cancellation request or Hiri's response. If a dispute arises, you will need these emails to prove that you notified Hiri and that the company either confirmed cancellation or failed to respond. Archive them in a separate folder and back them up to cloud storage.
Mistake 4: relying on a screenshot of a chat or message
If you contacted Hiri through the web form at hiri.com/support, take a screenshot of your submission confirmation, but also send an email to [email protected] with the same cancellation request. Email is the only medium that creates a clear audit trail-web forms can be lost or misfiled.
Mistake 5: not monitoring your bank statement after cancellation
After Hiri confirms your cancellation, continue checking your bank statement until the next would-have-been renewal date has passed. If Hiri charges you again, you need to act quickly to dispute the charge with your bank. Set a calendar reminder for 7 days after your cancellation date and check your statement.
Hiri cancellation checklist
Use this checklist to track your cancellation from start to finish.
| Task | Status | Date completed |
|---|---|---|
| Gather account details (email, order ID, payment date) | Done | ___________ |
| Take screenshots of current plan and invoice | Done | ___________ |
| Export data from Hiri account | Done | ___________ |
| Send cancellation email to [email protected] | Done | ___________ |
| Receive Hiri's written confirmation of cancellation | Done | ___________ |
| Check bank statement for refund | Done | ___________ |
How to contact Hiri to cancel
Hiri operates from Dublin, Ireland and does not maintain a Malaysia office. All cancellation requests must go through the company's online support channels.
Email support
Send your cancellation request to [email protected]. Include your account email address, order ID and a clear cancellation request. Expect a response within 5 business days.
Support page
Visit hiri.com/support to access Hiri's support portal. You can submit a support ticket from this page, but email ([email protected]) is the faster and more verifiable method.
Registered business address
If email support does not respond, you can send a formal written cancellation notice by post to:
Whittl Media Ltd (trading as Hiri)
Dublin
Ireland
Send your letter by registered post (or use DHL/FedEx for tracking) and include a copy of your invoice, your account email address and a clear statement that you are requesting cancellation of your subscription effective immediately. Keep the tracking number and receipt as proof of delivery.
Escalation to malaysia consumer authorities
If Hiri does not respond or refuses to cancel, lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP):
KPDNHEP Complaint Centre
Level 2, Block B, No. 2, Persiaran Sultan Salahuddin
50000 Kuala Lumpur
Malaysia
Tel: 1-800-2-6733 (Hotline)
Email: [email protected]
Online: kpdnhep.gov.my
Include copies of your cancellation request, Hiri's responses (or confirmation that the company did not respond) and any billing statements showing charges after your cancellation date. Yafee has seen KPDNHEP successfully pressure overseas SaaS providers to honour cancellations and process refunds.
Why you should cancel Hiri and what to expect
Users typically cancel Hiri for three reasons: the software does not meet their needs, they have found a cheaper alternative, or they have switched to built-in email functions in other platforms.
Common reasons for cancellation
Many Malaysia users report that Hiri's email client is slower than Outlook or Gmail on their devices, or that the calendar sync is unreliable with other services. Others find the annual subscription cost (RM 184 per year) is not justified when free options like Outlook or Gmail offer similar features. Some users upgrade to Microsoft 365 (which includes Outlook and advanced business tools) and no longer need a standalone email client.
Yafee helps users understand these trade-offs. If you are cancelling because Hiri does not work reliably, that is a grounds for a full refund even after 14 days-the service is not fit for purpose under the Consumer Protection Act 1999. If you are cancelling because you prefer a different tool, you may be liable for a pro-rata fee after 14 days, unless Hiri's terms say otherwise.
What to expect during and after cancellation
After you send your cancellation request, you will receive confirmation within 3 to 5 business days. Hiri will state the date on which your access will terminate (usually the end of your current billing period). You will retain full access to your emails, calendar and tasks until that date. After that date, Hiri will disable your login and you will no longer be able to access the service.
A refund, if approved, will be transferred to your original payment method within 30 days. No further charges will be applied to your account after the cancellation date, provided you have not renewed your subscription manually through the Hiri website.
Should you cancel Hiri or switch plans
Before you cancel, consider whether switching to the lifetime licence or a cheaper plan might suit you better.
| Scenario | Recommendation |
|---|---|
| You use Hiri daily and are happy with it but want to save money | Keep the annual subscription or switch to lifetime licence (RM 562 one-time) |
| Hiri crashes often or emails are not syncing | Cancel and request a refund. The service is not fit for purpose. |
| You have found a better email client (Outlook, Gmail, Thunderbird) | Cancel. There is no benefit to keeping Hiri alongside another client. |
| You upgraded to Microsoft 365 and no longer need Hiri | Cancel. Outlook (included in Microsoft 365) replaces Hiri's functionality. |
| You are within 14 days and unsure if you like Hiri | Cancel and request a full refund. You can re-subscribe later if you change your mind. |
| You have not used Hiri since signing up | Cancel immediately. You are entitled to a full refund under the cooling-off period. |
Final summary and next steps
Cancelling Hiri requires you to contact the company by email, request written confirmation and monitor your account for refunds. Malaysia's Consumer Protection Act 1999 protects you by guaranteeing a 14-day cooling-off period and by requiring Hiri to refund all fees if you cancel within that window. After 14 days, you can still cancel on reasonable notice, and if Hiri refuses or charges you after cancellation, you can escalate the matter to KPDNHEP.
At Yafee, we have helped thousands of consumers navigate overseas SaaS cancellations like Hiri. The key to a smooth cancellation is to send a clear, timestamped email to [email protected], request written confirmation and keep all documentation. Do not assume silence means approval-if Hiri does not respond within 10 days, send a follow-up email and then escalate to KPDNHEP if the company still does not respond.
Your cancellation checklist is above. Follow each step, keep your records and you will be refunded within 30 days. If you encounter resistance from Hiri, Yafee is here to help you understand your rights and guide you through the escalation process to KPDNHEP. Start by gathering your account details today-the sooner you send your cancellation request, the sooner your refund will be processed and you can move to an email solution that works better for you.