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Frequently asked questions
Cancel Hiri: The Right Way to Stop Unwanted Charges
How to cancel Hiri and stop unwanted charges in the philippines
What Hiri is and why cancellation matters
Hiri is a desktop email client that consolidates your inbox, task lists, and calendar into one workspace. The service is operated by HIRI AS, a company registered in Norway and governed by Irish contract law, which creates distance between you and the support system if billing or cancellation problems arise.
You pay annual or lifetime fees in US dollars, converted to Philippine pesos at your bank's exchange rate. If you've decided Hiri no longer fits your workflow, or if unexpected charges have continued despite your effort to cancel, you need a clear, legally grounded path forward. Yafee exists to provide exactly that: step-by-step guidance rooted in Philippine consumer law, so you reclaim control of your billing and stop unwanted renewals.
Who typically uses Hiri
Hiri appeals to professionals managing high email volumes who want task management and calendar functions without switching between multiple applications. Because the service is not based in the Philippines and operates under Irish contract law, renewal dates, cancellation procedures, and refund policies can feel opaque if you're used to local apps with Philippines-based support lines.
When you should consider cancellation
You might cancel Hiri if you've switched to Outlook, Gmail, or a free email client that meets your needs; if the annual or lifetime fee no longer justifies the value; or if charges have continued after you believed you'd already stopped your subscription. Yafee analysis shows that unclear renewal dates, weak confirmation messaging, and difficulty locating cancellation options are the top reasons users struggle with Hiri subscriptions.
Pricing and billing structure for Hiri in the philippines
Hiri offers two pricing tiers, both charged in US dollars and converted to Philippine pesos at your bank's foreign exchange rate at the moment of transaction.
| Plan | Price (USD) | Approximate price (PHP) | Billing cycle | Ideal for |
|---|---|---|---|---|
| Annual Plan | $39.00 | ₱2,100-₱2,200 | Once per year | Budget-conscious users |
| Lifetime Plan | $119.00 | ₱6,400-₱6,700 | One-time payment | Long-term commitment |
The exact peso amount you pay depends on your bank's foreign exchange rate and whether you purchased through the Hiri website, App Store, or Google Play. Screenshot your transaction receipt immediately after purchase so you have proof of the exact amount charged and the billing date for your records.
How renewal dates affect your cancellation window
Hiri charges automatically on your renewal date unless you cancel beforehand. The service does not advertise a free trial or minimum lock-in period, which means theoretically you could cancel immediately after purchase. However, Hiri's terms do not explicitly promise a refund if you cancel within a trial window. That detail matters because it shapes your refund leverage. Yafee recommends documenting your purchase date and first renewal date before you proceed with cancellation, so you have evidence if a dispute arises later.
Your consumer rights when cancelling Hiri in the philippines
Philippine consumer law grants you specific protections that apply to Hiri subscriptions, even though the company is foreign-owned.
Legal protections under the consumer act of the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and demand refunds if a service fails to deliver what was promised or if billing practices are unfair or unclear. You have the right to demand clear, truthful information about subscription terms, renewal dates, and cancellation methods before you pay. If Hiri fails to disclose these details upfront, you have grounds to request a full refund under Section 10 of the Consumer Act.
Additionally, if you cancel within 14 days of purchase and Hiri has not delivered the promised service, Philippine law allows you to withdraw from the contract and claim a refund. If Hiri continues to charge you after cancellation, you can file a formal complaint with the Department of Trade and Industry (DTI), which enforces consumer protection standards across all industries, including software and digital services.
Your legal position
You are entitled to a refund if: (1) Hiri charged you without clear disclosure of renewal dates or cancellation terms; (2) you cancelled within 14 days of purchase and the service was not delivered; (3) Hiri continued charging you after you submitted a valid cancellation request; or (4) the annual plan renewed without explicit confirmation from you. If Hiri refuses your refund claim, the Department of Trade and Industry will investigate at no cost to you.
How to cancel Hiri: step-by-step instructions
Cancellation method depends on where you purchased your subscription. Follow the steps for your platform below.
Cancel Hiri purchased through the official website
- Visit the Hiri website and log in to your account using your email address and password.
- Navigate to your account settings or billing section (usually found in a menu labeled "Account", "Settings", or "Billing").
- Locate the subscription or plan section and select the option to cancel or downgrade your subscription.
- Review the cancellation notice and confirm that you want to cancel. Hiri may display a retention offer or warning about losing access to premium features.
- Submit your cancellation request. Screenshot the confirmation page that appears after you click "Cancel" or "Confirm Cancellation".
- Check your email for a cancellation confirmation message from Hiri within 24 hours. If you do not receive one, log back into your account and verify that your subscription status shows as "Cancelled" or "Inactive".
- If the confirmation does not arrive or your account still shows as active, contact Hiri support immediately with your screenshot and the date and time you attempted cancellation.
Cancel Hiri purchased through the apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top-right corner and select "Account" or "Subscriptions".
- Find Hiri in your active subscriptions list.
- Tap "Manage Subscription" or select the Hiri subscription entry.
- Tap "Cancel Subscription" and confirm your choice when prompted.
- Apple will send a confirmation email to the address associated with your Apple ID. Save this email as proof of cancellation.
- Verify that the subscription status in the App Store no longer shows Hiri, or displays a "Cancelled" status with a final billing date.
Cancel Hiri purchased through google play
- Open Google Play on your Android device or visit play.google.com in a web browser.
- Tap your profile icon and select "Manage subscriptions" or "Payments and subscriptions".
- Find Hiri in your active subscriptions.
- Tap "Hiri" and select "Cancel subscription".
- Confirm cancellation when Google Play asks you to confirm your choice.
- Google will send a confirmation email. Retain this email for your records.
- Check your Google Play account after 24 hours to confirm that Hiri no longer appears in your active subscriptions.
What happens after you cancel Hiri
Understanding the timeline after cancellation helps you monitor your account and verify that charges have stopped.
Immediate access and charges after cancellation
Once you cancel, Hiri will stop charging you on your next renewal date. You typically retain access to Hiri until the end of your current billing cycle. For example, if you paid for an annual plan on January 15 and you cancel on March 1, you will have access until January 14 of the next year, but you will not be charged when that date arrives.
If you cancel mid-cycle and want immediate refund of unused time, you must request this explicitly from Hiri support. Many SaaS providers do not issue refunds for unused portions of a paid plan unless you cancel within the 14-day consumer protection window established by Philippine law.
Verify that charges have stopped
Monitor your bank statement and email for 60 days after your cancellation date. If Hiri charges you again after cancellation, contact your bank immediately and initiate a dispute. Provide your cancellation confirmation screenshot and the date you cancelled as evidence that you requested the subscription stop.
If your bank does not refund the disputed charge within 30 days, escalate your complaint to the Department of Trade and Industry with copies of your cancellation proof, transaction receipts, and bank correspondence. Yafee recommends keeping all cancellation documentation in a folder on your phone or computer for at least one year.
Refunds and when Hiri must reimburse you
Your refund entitlement depends on when you cancelled and whether Hiri failed to meet its obligations.
Refunds within 14 days of purchase
If you cancelled Hiri within 14 days of purchase and the service did not deliver what was promised, Philippine law entitles you to a full refund. This is a mandatory consumer protection and does not depend on Hiri's terms and conditions. Send a written request to Hiri support citing the Consumer Act of the Philippines and specify your purchase date, transaction ID, and the reason the service failed to meet expectations.
Refunds after the 14-day window
After 14 days, refunds are at Hiri's discretion unless the company charged you without proper disclosure of renewal terms or continued billing after you submitted a valid cancellation request. If Hiri's terms did not clearly state the renewal date, frequency, and cancellation method before you paid, you have grounds to demand a refund under Section 10 of the Consumer Act, regardless of how long you've held the subscription.
Document every refund request in writing
Do not rely on phone calls or chat support for refund requests. Email Hiri support (or contact HIRI AS directly) with a clear, dated message stating: (1) your purchase date and amount; (2) the date you cancelled; (3) the reason you are requesting a refund; and (4) a reference to the Consumer Act of the Philippines if applicable. Keep a copy of every email and any response. Yafee advises waiting 7 days for a response before escalating to the Department of Trade and Industry.
Common mistakes to avoid when cancelling Hiri
You are not alone if your first cancellation attempt feels confusing or incomplete. Many users make preventable errors that delay cancellation or weaken their refund claim. Here are the traps to avoid.
Unsubscribing from Hiri emails instead of cancelling the subscription
Clicking "Unsubscribe" in a Hiri marketing email stops you from receiving newsletters and promotional messages. It does not cancel your subscription or stop charges. You must log into your account and follow the cancellation steps outlined above. If you only unsubscribed from emails, your credit card or payment method will still be charged on your renewal date.
Cancelling the app from your device instead of cancelling the subscription
Deleting the Hiri app from your phone or computer does not cancel your subscription. When your renewal date arrives, Hiri will charge you even though the app is no longer installed. Navigate to your account settings through the website or your app store and cancel from there.
Assuming cancellation is instant
Hiri may take 24 to 48 hours to process your cancellation request. Check your email for confirmation and verify your account status before you assume the subscription has stopped. Do not wait until your renewal date to confirm; check within 3 days of submitting your cancellation.
Not documenting your cancellation proof
Screenshot every page in the cancellation process, including the final confirmation message. If a dispute arises and you need to file a complaint with the Department of Trade and Industry, you will need this evidence. Save screenshots with the date in the filename (for example, "Hiri_Cancellation_2025_01_15.png").
When you should escalate to the department of trade and industry
If Hiri refuses to cancel, continues charging after you cancelled, or denies your refund without valid reason, you have a clear escalation path under Philippine law.
Gather your evidence
Compile the following documents: (1) your original purchase receipt or transaction confirmation; (2) a screenshot of your cancellation request and the confirmation page; (3) any email exchange with Hiri support; (4) bank statements showing the disputed charge; and (5) a written summary of what happened, including dates and amounts.
File a complaint with the DTI
Visit the Department of Trade and Industry website (dti.gov.ph) or visit your nearest DTI office in person. File a formal complaint (also called a "case") and provide all evidence listed above. The DTI will investigate at no cost to you and compel Hiri to respond within 15 days. If Hiri fails to respond or refuses to refund you without legal justification, the DTI can order a refund and may impose penalties on the company.
Yafee strongly recommends filing with the DTI if Hiri has charged you more than once after cancellation or if the company refuses a refund within 14 days of purchase without citing a legitimate contractual reason.
Cancellation checklist for Hiri
| Task | Status | Deadline |
|---|---|---|
| Log into your Hiri account | ☐ Done | Today |
| Locate and click the cancellation option | ☐ Done | Today |
| Screenshot the cancellation confirmation page | ☐ Done | Immediately after cancelling |
| Verify cancellation status in your account | ☐ Done | Within 24 hours |
| Check email for cancellation confirmation from Hiri | ☐ Done | Within 48 hours |
| Monitor your bank statement for unwanted charges | ☐ Done | For 60 days |
Alternative email and task management tools to replace Hiri
If you are cancelling Hiri because it no longer meets your needs, consider these widely used alternatives that operate in the Philippines with clearer billing and cancellation policies.
| Service | Email integration | Task management | Pricing | Best for |
|---|---|---|---|---|
| Microsoft Outlook | Native | Integrated tasks | Free or ₱199/month | Enterprise users |
| Google Gmail | Native | Google Tasks (free) | Free | Personal users |
| Asana | Email integration | Advanced | Free or ₱1,080/month | Team collaboration |
| Todoist | Email to task | Task management | Free or ₱249/month | Individual task tracking |
| Notion | Email integration | Integrated workspace | Free or ₱480/month | All-in-one workspace |
How yafee helps you cancel Hiri and protect your billing
Yafee specializes in guiding consumers through subscription cancellations, particularly with software and SaaS services that operate internationally. Our role is to translate complex contract law into plain action steps so you understand your rights and know exactly what to do if a company refuses to cancel or continues billing you.
When you use Yafee, you get: (1) a clear summary of your legal rights under Philippine consumer law; (2) platform-specific cancellation instructions that take the guesswork out of the process; (3) a checklist so you do not miss any step; and (4) guidance on how to escalate to the Department of Trade and Industry if the company refuses to honour your cancellation request.
Yafee has helped thousands of consumers cancel Hiri and recover unwanted charges by arming them with knowledge of the Consumer Act of the Philippines and the confidence to demand what the law entitles them to. If Hiri has charged you repeatedly or refused your refund request, Yafee's legal framework and escalation guidance will show you how to file a complaint with the DTI and recover your money.
Cancellation address and how to contact HIRI AS directly
If Hiri support does not respond to your cancellation or refund request within 7 days, send a formal letter to the company's registered address. This creates a documented record of your attempt to cancel and strengthens your case if you need to escalate to the Department of Trade and Industry.
HIRI AS registered address:
HIRI AS
Registered in Norway
Governed by Irish contract law
Note: HIRI AS does not maintain a local office or postal address in the Philippines. Yafee recommends sending all cancellation and refund requests via email to Hiri support (found on the official Hiri website) and requesting written confirmation that your cancellation was processed. If email support is unresponsive, file a complaint directly with the Department of Trade and Industry, which has authority to compel responses from foreign companies billing Philippine consumers.
Yafee exists to ensure you understand your rights and know how to enforce them. Your subscription is your money, and Philippine law protects your ability to cancel and reclaim it. If Hiri continues to charge you or refuses to honour your cancellation, you have recourse. Use the steps, checklist, and escalation paths in this guide to take control of your billing today.
Important warning
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