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Cancel Gotomypc: The Right Way
How to cancel GoToMyPC in malaysia and protect your subscription rights
What GoToMyPC is and why malaysians use it
GoToMyPC is a subscription-based remote access service that allows you to control a computer from anywhere over the internet. In practical terms, you can reach your office PC, home desktop, or connected devices from your smartphone, tablet, or another computer, transfer files, print documents remotely, and work across multiple monitors as if you were sitting at the original machine. The service charges a monthly subscription per computer on a recurring billing cycle, and many Malaysian users rely on it for flexible work arrangements or business continuity.
The subscription plans available in malaysia
GoToMyPC offers three main subscription tiers, all charged in Malaysian Ringgit (RM) on a monthly recurring basis. The Personal plan suits individual users who need occasional or frequent access to one machine. The Pro plan adds shared device access, allowing multiple users on your account to log in to the same connected PC. The Corporate plan includes advanced admin controls, deployment tools, group management settings, and Single Sign-On capabilities for larger teams.
All plans come with unlimited remote sessions, multi-monitor support, file transfer and synchronization, remote printing, and complimentary antivirus protection. New customers also receive a 7-day free trial, which automatically converts to a paid subscription unless you actively cancel before the trial period ends. This automatic conversion is one of the most common reasons Malaysian subscribers encounter unexpected charges, so Yafee advises setting a calendar reminder on the day you sign up.
Current pricing and what you are actually paying for
| Plan | Monthly price (RM) | Best for | Key features |
|---|---|---|---|
| Personal | RM165 | Individual users, occasional access | Unlimited remote access, 1 computer, file sync, remote print |
| Pro | RM156 | Small teams, shared PC access | Shared device access, admin controls, user management |
| Corporate | RM132 | Large teams, enterprise deployments | Single Sign-On, group policies, deployment tools, advanced admin |
These prices are converted from US dollar pricing, and payment processing for Malaysian ringgit may occur through currency conversion by your payment provider. Billing cycles renew on the same date each month unless you cancel before the renewal date. If you signed up on the 15th of the month, your next charge will automatically process on the 15th of the following month.
Your legal position and consumer rights in malaysia
Your right to cancel a subscription service in Malaysia is protected under the Consumer Protection Act 1999 (Act 599), which governs unfair contract terms, misleading information, and the supplier's obligation to act with fair dealing. Under this legislation, you have the right to receive clear information about cancellation procedures, and subscription services must provide a straightforward mechanism to stop recurring charges.
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 places a legal duty on service providers like GoToMyPC to disclose all material terms, including how subscriptions renew, when charges occur, and how you cancel. If the cancellation process is deliberately obscured, unclear, or harder to execute than the sign-up process, the supplier may be in breach of fair dealing obligations under Section 139A of the Act. Furthermore, if you are charged after cancellation due to the supplier's failure to process your request, the supplier may be liable for the unauthorised charge.
Your legal position is strong: you can cancel a subscription at any time, and the supplier must cease billing immediately upon valid cancellation. If charges continue after your cancellation date, you have grounds to dispute the transaction through your bank or credit card provider and to escalate a complaint to the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs.
Protection against automatic renewal charges
In Malaysia, the Consumer Protection (E-commerce) Regulations 2012 and Consumer Protection (Advertisement) Regulations 2011 both require suppliers to obtain clear, informed consent before charging for a subscription. The 7-day free trial offered by GoToMyPC must convert to a paid plan only if you have explicitly agreed to the charges in advance. If you did not read the terms carefully or did not knowingly consent to automatic renewal, you may have grounds to dispute the first charge with your bank or through consumer dispute resolution channels.
Yafee recommends documenting your cancellation request with screenshots, email confirmations, and timestamps. This evidence is invaluable if you later dispute a charge or file a complaint with the consumer authority.
How to cancel GoToMyPC without getting billed again
Cancelling your GoToMyPC subscription requires you to follow a clear procedural path to ensure billing stops on your next renewal date. The official support documentation directs users to contact the support team rather than offering a direct self-serve cancellation button, which means you must initiate contact and follow through carefully.
Step 1: gather your account information before contacting support
- Log in to your GoToMyPC account at the web portal
- Navigate to your account settings or billing section
- Take a screenshot of your current plan name, billing date, and renewal amount in RM
- Locate your account email address and subscription reference number
- Save this information in a safe place or copy it to a text file
- Note the exact date your subscription next renews
- This date is critical; your cancellation must be processed before this date to avoid the next charge
- If you are on a trial, confirm the trial end date
- Screenshot the trial countdown or end date shown in your account
- List any connected devices or PCs attached to your subscription
- Download or back up any important files you may have transferred through GoToMyPC
Step 2: contact GoToMyPC support via their official channel
- Visit the GoToMyPC support page and locate the contact form or chat option
- The support page is typically at support.gotomypc.com or within your account dashboard
- Choose your preferred contact method: live chat, email, or phone
- Live chat is fastest; email provides a written record for your protection
- State your request clearly: "I wish to cancel my GoToMyPC subscription effective immediately" or "I wish to cancel before my next renewal on [date]"
- Include your account email and subscription reference number
- Mention the specific plan (Personal, Pro, or Corporate)
- Request written confirmation of your cancellation
- Ask the support agent to email you a cancellation confirmation with the effective date
- Save all correspondence
- Copy and paste the support response into a text file or take a screenshot
Step 3: verify your cancellation and confirm no further charges
- Log back into your GoToMyPC account within 24 hours of cancellation
- Check that your plan status now shows "cancelled" or "inactive"
- Confirm the renewal date no longer appears or is marked as null
- Monitor your payment method for the next 30 days
- If you cancelled before your renewal date, no charge should appear
- If a charge does appear after cancellation, contact your bank immediately to dispute it
- If you do not receive cancellation confirmation within 24 hours, follow up with support
- Use the same contact method and reference your previous ticket number
- Keep the cancellation confirmation email or support ticket indefinitely
- You may need it as proof if a dispute arises
Refund eligibility and what to expect after cancellation
Most subscription cancellations do not result in a refund of the current billing cycle; instead, cancellation stops future charges while allowing you to use the service until the end of the paid period. However, if you are within a trial period or if local consumer law entitles you to a cooling-off period, you may have grounds for a refund.
Refund scenarios in malaysia
If you cancel within the 7-day free trial and before any charge is processed, you will not be charged at all. If you cancel after your first charge has been processed but still within a reasonable window (usually within 14 days of the charge), you may request a refund on consumer protection grounds. The Consumer Protection Act 1999 implies a 14-day cooling-off period for distance contracts (such as online subscriptions), so you can request a refund if you cancel within 14 days of your first payment, provided you have not substantially used the service.
To request a refund, contact GoToMyPC support with your cancellation request and explicitly state: "I am requesting a refund under the Consumer Protection Act 1999 cooling-off period, as my subscription commenced within the last 14 days." Provide your payment date and the transaction reference from your bank or credit card statement.
What happens to your access after cancellation
Once your cancellation is confirmed, your remote access will typically remain active until the end of your current billing cycle. After that date, you will no longer be able to log in to GoToMyPC, and any shared links or remote access credentials will cease to work. The service does not retain your data indefinitely after cancellation, so if you need any files or device records, retrieve them before the final billing date passes.
Common mistakes to avoid when cancelling
The cancellation process is straightforward if you follow the steps above, but several common missteps can lead to unexpected charges or prolonged disputes. Understanding these pitfalls will protect you and ensure a clean break from the service.
Mistake 1: assuming account deactivation means cancellation
Some users deactivate their account by removing all connected devices or logging out, believing this stops billing. It does not. Deactivation and cancellation are separate actions; you must explicitly request cancellation to stop recurring charges. If you only deactivate, your subscription will continue to renew and charge your payment method on schedule.
Mistake 2: cancelling via email without a confirmation receipt
If you email GoToMyPC to request cancellation, you must receive a confirmation reply within 24 hours. If you send an email and hear nothing back, the support team may not have processed your request. Always follow up with live chat or a phone call if email support does not respond. Yafee advises using live chat as your primary channel because the support agent can confirm the cancellation immediately and provide a reference number.
Mistake 3: cancelling too close to the renewal date
If your renewal date is tomorrow and you cancel today, the charge may already be in process and cannot be stopped. Aim to cancel at least 2 to 3 days before your renewal date to allow the support team time to process your request. Check your billing date now and set a reminder for at least 3 days before that date.
Mistake 4: not documenting the cancellation confirmation
If you do not save the cancellation confirmation email or support ticket number, you have no proof of your request if a dispute arises. Screenshot the confirmation, note the date and time, and save the support ticket reference number in a text file on your computer or cloud storage.
Mistake 5: ignoring unexpected charges after cancellation
If you are charged after your cancellation date, contact your bank or credit card provider immediately to dispute the transaction. Do not wait or assume it is a mistake that will self-correct. The sooner you dispute, the faster your bank can reverse the charge. Include the cancellation confirmation email as evidence when you dispute.
Pricing comparison and whether cancellation is right for you
Before you cancel, consider whether a pause or downgrade would better serve your needs. Yafee helps thousands of consumers make this decision by weighing the cost against actual usage.
| Scenario | Recommended action | Cost impact |
|---|---|---|
| Using GoToMyPC less than once per month | Cancel and re-subscribe later if needed | Save RM165 or more per month |
| Using GoToMyPC 2 to 3 times per week | Keep Personal plan; cancellation not advisable | RM165/month justified by regular use |
| Team of 2 to 5 people sharing one PC | Upgrade to Pro; do not cancel | RM156/month better value than Personal for teams |
| Temporarily not working from home | Cancel now; re-subscribe when you return | Pause fees; no long-term commitment |
| Found a cheaper alternative (e.g., TeamViewer) | Cancel and migrate your workflow | Potential savings; document handover before cancelling |
Timeline and key dates to remember
Understanding the timeline of your subscription will help you time your cancellation correctly and avoid surprise charges. The calendar matters more than you might think.
Critical dates to track
Your subscription has several critical dates: the sign-up date (day 1 of your trial or first billing cycle), the trial end date (day 7 or day 8 of sign-up), the first renewal date (one month after sign-up), and subsequent monthly renewal dates thereafter. If you are on a trial, set a reminder for day 6 of your trial. If you are on a paid plan, set a reminder for 3 days before your renewal date. Yafee users often find that setting two reminders-one for "final warning" and one for "cancel now"-prevents accidental charges.
After cancellation: what you need to do next
Cancellation is not the end of your interaction with GoToMyPC; several post-cancellation steps will protect your data and confirm a clean break.
Preserve your files and configurations
Before your access expires, download any files you have transferred through GoToMyPC to your local device. If you have set up specific printer configurations, remote printing shortcuts, or custom device names, take note of these details in case you need to reconfigure them on another remote access service. The official GoToMyPC support page does not guarantee data retention after cancellation, so assume anything not downloaded will be lost.
Verify no further access remains
Log in to your GoToMyPC account one final time on or after your cancellation date to confirm that your access has been revoked. You should see an error message or be redirected to a login page stating your account is inactive or cancelled. If you can still access the service or see your connected devices, contact support again to ensure the cancellation was fully processed.
Monitor your bank or card statement
For 60 days after cancellation, review your credit card or bank statement on the renewal date to confirm no charge appeared. This is your final safety check. If an unauthorized charge does appear, dispute it immediately with your financial institution and include your cancellation confirmation as evidence.
Check before you cancel: a step-by-step checklist
Use this checklist to ensure you are fully prepared before submitting your cancellation request. Completing these steps will minimize the risk of errors and protect you if a dispute arises later.
- Log in to your GoToMyPC account and take a screenshot of your plan details
- Include plan name, monthly cost in RM, and current status
- Note your next renewal date (the date your next charge will process)
- Set a calendar reminder for 3 days before this date
- Locate your account email address and any subscription reference number
- Save this in a text file for your cancellation request
- List all connected devices and download any critical files
- Confirm you have backup copies of anything important
- Check the trial end date if you are still in a trial period
- If you cancel before day 7, no charge should occur at all
- Decide on your cancellation reason (optional but helpful for support)
- Examples: "Low usage", "Found alternative", "Cost reduction", "No longer needed"
- Choose your contact method: live chat (fastest), email (documented), or phone
- Have your account details ready before you initiate contact
- Draft your cancellation message clearly and concisely
- Include: account email, plan name, request to cancel effective immediately or before renewal date
- Send your cancellation request and save the confirmation immediately
- Screenshot the support response or copy and paste it into a document
- Set a reminder to verify cancellation within 24 hours
- Log back in and confirm your plan status shows "cancelled" or your renewal date is removed
Why customers cancel and when you should reconsider
Cancellation is the right choice in some situations and the wrong choice in others. Consider your actual usage pattern and the cost of alternatives before you finalize your request.
Valid reasons to cancel
You should cancel if you no longer need remote access, if you have switched to a cheaper alternative (such as TeamViewer Free or Chrome Remote Desktop), if you are temporarily working from office and will not need home PC access for several months, or if your business has downsized and you no longer require shared device access. You should also cancel if you are paying for features you never use (for example, paying for the Pro plan but never sharing devices with a team member).
When to keep your subscription active
If you use GoToMyPC more than once per week, the RM165 monthly cost for Personal is justified by the time saved and convenience gained. If you occasionally cancel and re-subscribe, the friction of re-entering payment information and reconnecting devices may outweigh the small monthly savings. If your team relies on the shared device features of Pro or the admin controls of Corporate, cancellation would disrupt your workflow. In these cases, keeping the subscription active is the pragmatic choice.
Frequently encountered issues and how to resolve them
Several technical and administrative issues can arise during or after cancellation. Understanding how to handle these will ensure a smooth transition.
Issue: you cancelled but are still seeing remote access available
If your cancellation was processed on the 15th of the month and your billing cycle ran until the 15th of the next month, you retain access until that end date. This is normal. Your paid period does not end immediately; you continue to have access for the remainder of the month you paid for. After that date, access will be revoked automatically.
Issue: a charge appeared after you cancelled
Contact your bank or credit card provider within 10 days of the charge and initiate a dispute. Provide your cancellation confirmation email as evidence that you did not authorize the charge. Simultaneously, contact GoToMyPC support with a screenshot of the unauthorized charge and your cancellation confirmation, and request an immediate refund. Under Malaysian consumer law, the supplier is liable for charges processed after a valid cancellation request.
Issue: support did not respond to your cancellation email
Follow up via live chat or phone within 24 to 48 hours. If email is your only option, send a second email with "URGENT: Cancellation Request Follow-up" in the subject line and reference your original email date and time. Request acknowledgment within 24 hours. Document all attempts to contact support; this evidence is valuable if you later need to dispute a charge or escalate to the consumer authority.
How to dispute a charge if cancellation fails
If GoToMyPC continues to charge you after you have cancelled and you cannot reach support, you have legal remedies available in Malaysia.
Step 1: contact your bank or credit card provider
Call the customer service number on the back of your card or log in to your online banking portal. Report the unauthorized charge as a disputed transaction. Provide the charge date, amount in RM, and the merchant name (GoToMyPC). Attach a copy of your cancellation confirmation email to your dispute. Your bank will investigate and typically reverse the charge within 30 days if your evidence is clear.
Step 2: file a complaint with the consumer authority
If your bank does not resolve the dispute or if you encounter systematic issues, lodge a formal complaint with the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs. You can file a complaint online at the Ministry's portal. Include your cancellation confirmation, proof of the unauthorized charge, and copies of all correspondence with GoToMyPC support. Yafee users have successfully recovered unauthorized charges through this channel when the supplier failed to process cancellations correctly.
Comparison with alternative remote access services
If you are cancelling because cost is the primary concern, compare GoToMyPC against other remote access solutions available in Malaysia.
| Service | Cost (monthly) | Best for | Key advantage |
|---|---|---|---|
| GoToMyPC Personal | RM165 | Premium remote access | Multi-monitor support, file sync, reliable |
| TeamViewer Free | RM0 (free) | Occasional personal use only | No cost; no recurring charges |
| Chrome Remote Desktop | RM0 (free) | Google Workspace users, simple access | Integrated into Google account; no setup |
| AnyDesk | From RM47/month | Budget-conscious users, teams | Lower cost than GoToMyPC |
| Microsoft Remote Desktop | RM0 to RM99 (via Windows Pro) | Windows-to-Windows access | No additional cost on Windows Pro edition |
Before cancelling, evaluate whether the features you are paying for (multi-monitor support, file sync, remote printing) are truly necessary or whether a free alternative would suffice. Yafee has helped thousands of consumers cancel subscriptions only to discover that a free tool would have met their needs all along.
Final checklist: confirm your cancellation is complete
Use this final checklist in the days after your cancellation to confirm everything has been processed correctly and no further action is needed.
- Verify your account status shows "cancelled" or "inactive" within 24 hours of your request
- Log in and check your plan page or account settings
- Confirm you received a cancellation confirmation email or support ticket
- Save this document permanently in your email or cloud storage
- Check that your renewal date no longer appears in your account
- Your account should no longer show a next billing date
- Monitor your bank or credit card statement on your original renewal date
- If no charge appears, your cancellation was successful
- If a charge does appear, dispute it immediately with your bank
- Include your cancellation confirmation as evidence of the unauthorized charge
- Test your GoToMyPC access on your original renewal date plus one day
- You should see an error or be unable to log in, confirming access has been revoked
- Save this entire guide for your records
- You may need the legal references and contact information in the future
Summary and your next steps
Cancelling GoToMyPC in Malaysia is a straightforward process if you follow the steps outlined above: gather your account information, contact support clearly stating your cancellation request, obtain a written confirmation, verify your cancellation within 24 hours, and monitor your bank statement for unauthorized charges. Your legal position is protected under the Consumer Protection Act 1999, which guarantees your right to cancel at any time and prohibits charges after a valid cancellation request.
If you encounter resistance from GoToMyPC support or if charges continue after cancellation, escalate your complaint to the Federation of Malaysian Consumers Associations or the Ministry of Domestic Trade and Consumer Affairs. Dispute any unauthorized charge with your bank within 10 days of the transaction, and include your cancellation confirmation as evidence.
Yafee has helped thousands of consumers cancel subscription services and recover unauthorized charges by following a clear, documented process. By using this guide and the checklist above, you will protect yourself from surprise charges, create a record of your request, and ensure a clean break from the service. If you need further guidance on consumer rights in Malaysia or have questions about your specific situation, Yafee provides free legal information and templates at yafee.com.
GoToMyPC contact and cancellation information
To cancel your GoToMyPC subscription, visit the official support page at support.gotomypc.com and select your preferred contact method (live chat, email, or phone). Live chat is the fastest route and provides immediate confirmation. You may also access your account directly at the GoToMyPC web portal and look for account settings or subscription management options. Have your account email and subscription reference number ready before you contact support.
In Malaysia, if GoToMyPC fails to respond to your cancellation request or continues to charge you after cancellation, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Dalam Negeri dan Kos Hidup) online, or contact the Federation of Malaysian Consumers Associations (FOMCA). Include all documentation: your cancellation request email, the support response, screenshots of your account status, and proof of any unauthorized charges. Yafee stands ready to assist you through this process and ensure your rights are upheld under Malaysian consumer law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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