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Frequently asked questions
Cancel GoToMyPC: The Right Way
How to cancel GoToMyPC and reclaim your remote access freedom
What GoToMyPC is and why you might want to leave
GoToMyPC is a remote-access platform that enables you to control your desktop or Mac from any internet-connected device, whether you're working from home, traveling, or managing multiple locations. The service handles file transfer, printing control, and multi-monitor support, making it popular among remote workers and small business operators across Canada.
You subscribe on a monthly or annual billing cycle. Critically, you can purchase directly through GoTo (owned by LogMeIn) or through third-party vendors including the Apple App Store, Google Play, or PayPal. Your cancellation method depends entirely on where your subscription originates, so identify your billing source before you proceed.
Why canadians cancel GoToMyPC
You may cancel because you've migrated to an alternative remote-access tool, your workplace flexibility arrangement has shifted, or you're consolidating your software expenses. According to Yafee's research into subscription cancellations across Canada, remote-access services rank among the most frequently terminated digital subscriptions when business needs change.
Whatever your reason, Canadian consumer protection law guarantees you specific cancellation rights. Understanding those rights ensures you don't lose money on unused service time and protects you from unwanted auto-renewals.
Your consumer rights under canadian law
Consumer protection in Canada operates at federal and provincial levels, with both frameworks protecting your right to cancel digital subscriptions fairly and transparently.
Federal and provincial protections
The federal Competition Act requires companies to disclose material terms clearly and prohibits misleading billing practices. In parallel, provinces including Ontario, British Columbia, and Alberta enforce their own Consumer Protection Acts, which mandate that digital service providers give you a straightforward, online cancellation method if you subscribed online.
The practical consequence is clear: if you purchased GoToMyPC online, you have the legal right to cancel online. You should never be forced to call customer service, send registered mail, or jump through excessive verification steps. When Yafee advises on consumer rights, this principle stands at the centre-simplicity and transparency are not courtesies; they are legal requirements.
Auto-renewal and informed consent
Under Canadian law, companies must obtain your express informed consent before charging you for auto-renewal. They must inform you clearly, in plain language, of the auto-renewal terms, cancellation instructions, and charges involved. If GoToMyPC failed to make these terms transparent at the moment of purchase, you may have grounds to dispute the charge.
Your legal position: if you cannot locate clear auto-renewal information in your original purchase email or account portal, document this failure and file a chargeback claim with your payment provider (your bank or credit card company). You are not obliged to accept charges for services you did not explicitly authorize to renew.
Refund rights and billing platform exceptions
GoToMyPC's terms do not offer pro-rata refunds for mid-term cancellations. However, Canadian law creates exceptions. If the company withheld clear cancellation instructions, or if you can prove you did not consent to auto-renewal, you may request a chargeback through your card issuer.
If you subscribed through Apple, Google, or PayPal, those platforms-not GoToMyPC-control refund policy. Apple's App Store permits refund requests within 14 days of purchase; Google Play offers a similar 48-hour return window; PayPal's seller protection policies vary. Submit refund appeals to the platform directly, not to GoToMyPC. Yafee recommends saving your original purchase receipt and any correspondence showing repeated failed cancellation attempts; this strengthens your case for a refund.
How to cancel GoToMyPC by platform
Your cancellation pathway depends on your billing source, and each route has distinct steps and timelines.
Cancel via the GoToMyPC website (direct billing)
If you subscribe directly through GoTo or LogMeIn, this is your fastest route-you can complete cancellation in under five minutes through your account dashboard.
- Visit gotomypc.com or logmeininc.com and sign in with your registered email address and password.
- If you cannot recall your password, click "Forgot password?" and follow the reset link sent to your email.
- Locate Account Settings or Billing in the main navigation menu, typically accessible via your profile icon in the top-right corner.
- On mobile browsers, this menu may appear behind a hamburger icon (three horizontal lines).
- Select Subscription or Manage Subscription to view your active plan and billing date.
- Review your current charges and renewal date to confirm the subscription you wish to cancel.
- Click Cancel Subscription or End Subscription and read the on-screen confirmation prompt.
- The system will inform you whether your access ends immediately or at the close of your billing cycle.
- Confirm the cancellation and take a screenshot or save the confirmation number for your records.
- You will receive a cancellation confirmation email within one to two business days.
Cancel your apple app store subscription
If you purchased GoToMyPC through the Apple App Store on iPhone, iPad, or Mac, you must cancel through Apple's platform, not directly through GoToMyPC's website.
- On your Apple device, open Settings (iPhone/iPad) or System Preferences (Mac).
- iPhone and iPad users: tap your profile icon at the top, then select Subscriptions.
- Mac users: click Apple ID, then Subscriptions.
- Find GoToMyPC in your active subscriptions list.
- If it does not appear, scroll down-active and recently cancelled subscriptions may be grouped separately.
- Tap or click on GoToMyPC and select Cancel Subscription.
- Apple will offer you renewal offers or discounts; decline these to proceed with cancellation.
- Confirm the cancellation date provided by Apple.
- Your access typically continues until the end of your current billing period.
- Save the confirmation screen or request a cancellation receipt via your Apple ID email.
- Apple sends a cancellation confirmation email; check your inbox and spam folder.
Cancel your google play subscription
If you purchased GoToMyPC via Google Play on an Android device, Google manages your subscription and cancellation process independently.
- Open the Google Play Store app on your Android device and tap your profile icon (top-right corner).
- If you use a web browser instead, visit play.google.com and click the profile icon in the top-right.
- Select Payments and subscriptions, then Subscriptions.
- You will see a list of all active subscriptions tied to your Google account.
- Tap or click GoToMyPC and select Cancel subscription.
- Google will display your refund eligibility (typically available within 48 hours of purchase).
- Confirm the cancellation.
- Google will disable auto-renewal and send a confirmation email to your Google account email address.
Cancel your PayPal subscription
If you linked PayPal as your payment method when purchasing GoToMyPC, you can cancel through PayPal's subscription management portal.
- Log into your PayPal account at paypal.com with your email and password.
- If you use two-factor authentication, complete the security step when prompted.
- Click Settings (gear icon, top-right) and select Payments.
- On mobile, tap the menu icon and navigate to Settings.
- Choose Manage automatic payments or Subscriptions.
- You will see all recurring payments and subscriptions funded by your PayPal account.
- Find the GoToMyPC subscription and click Cancel.
- PayPal will ask you to confirm the cancellation and may offer you a discount to stay-decline and proceed.
- Confirm the cancellation date and save or screenshot the confirmation.
- PayPal sends a cancellation notice to your registered email address.
Cancel via registered mail (last resort)
If online cancellation fails or you cannot access your account, you may cancel by sending a formal written notice to GoToMyPC's customer care address.
- Prepare a brief cancellation letter that includes your full name, email address, account username, and subscription purchase date.
- State clearly: "I request cancellation of my GoToMyPC subscription effective immediately."
- Send the letter via registered mail (Canada Post's Tracked Packet or Registered Mail service) addressed to:
- GoToMyPC Cancellations Department
Attn: Customer Care
LogMeIn, Inc.
(current service address-verify on GoToMyPC website before sending)
- GoToMyPC Cancellations Department
- Request a delivery confirmation or signature upon receipt.
- Keep your Canada Post receipt and tracking number as proof of submission.
- Allow 5 to 10 business days for GoToMyPC to process your cancellation after delivery.
- If access is not disabled within this timeframe, file a chargeback claim with your payment provider and provide them with your registered mail receipt.
GoToMyPC pricing and billing overview
Understanding GoToMyPC's subscription structure helps you calculate what you may be owed if you cancel mid-cycle and why refunds may or may not apply.
| Plan | Billing frequency | Monthly cost (CAD) | Annual cost (CAD) | Key features |
|---|---|---|---|---|
| Standard | Monthly or annual | $11.99 | $99.99 | Remote access to 2 computers, file transfer, 256-bit encryption |
| Professional | Monthly or annual | $19.99 | $179.99 | Remote access to 5 computers, priority support, mobile app |
| Corporate | Annual only | N/A | Custom pricing | Unlimited computers, admin controls, team features, dedicated support |
| Free trial | One-time | Free | N/A | 7 days of full access; cancellation required before trial ends to avoid auto-charge |
Yafee notes that many users cancel immediately after their free trial because they did not receive clear notification of the auto-renewal date. If you are in a free trial, set a phone reminder two days before expiry and cancel proactively through the same platform where you started the trial.
What happens after you cancel GoToMyPC
Cancellation is not instant; your access and billing obligations follow a specific sequence that depends on your billing cycle and payment method.
Your access and timeline after cancellation
When you cancel, GoToMyPC does not immediately revoke your access. Instead, your subscription remains active until the end of your current billing cycle. If you subscribe monthly, you retain access until the last day of that month; if you subscribe annually, access continues until your renewal date arrives. On that date, your credentials stop working and you lose the ability to control your remote computers.
Yafee recommends taking a final backup of any critical data or configuration settings you need from your remote machines before your access ends. After cancellation, you will not receive reminder emails unless you specifically request them.
Refund status after cancellation
GoToMyPC's standard policy does not issue refunds for unused time if you cancel mid-cycle. However, this policy may be overridden by consumer protection law if you can demonstrate that GoToMyPC failed to provide transparent auto-renewal consent or clear cancellation instructions.
If you believe you are entitled to a refund, contact your payment provider (your bank, credit card company, or Apple/Google/PayPal) and file a chargeback dispute within 60 days of the charge you contest. You must explain clearly that you did not authorize the renewal or that cancellation instructions were hidden or unavailable. Provide screenshots of your account dashboard showing the absence of clear cancellation options if that is your claim.
Confirm cancellation in your email and account
Within one to two business days of cancellation, you should receive a confirmation email to the address registered with GoToMyPC or the third-party platform (Apple, Google, PayPal). Open your confirmation email and verify that:
- The cancellation date matches what you requested.
- Your access end date is clearly stated (usually the end of your current billing cycle).
- No new charges are scheduled after that date.
If you do not receive a confirmation email within two business days, log into your account and check the Subscription or Billing section to confirm that the status shows "Cancelled" or "Inactive." If the subscription still appears active, your cancellation did not process-repeat the cancellation steps or contact customer support.
Common cancellation mistakes and how to avoid them
You are not alone if you have tried to cancel GoToMyPC only to discover charges continue or your account remains active. These mistakes are common, but they are easily preventable.
Mistake 1: cancelling through the wrong platform
The most frequent cancellation failure occurs when you try to cancel directly through GoToMyPC's website when you actually subscribed via Apple, Google, or PayPal. These third-party platforms manage billing and subscription status independently. Cancelling on GoToMyPC's site does nothing if your payment is processed elsewhere.
Before you cancel, identify exactly where you purchased your subscription. Check your credit card or bank statement for the merchant name (Apple, Google, LogMeIn, or PayPal). Then cancel through that platform only.
Mistake 2: relying on customer service promises instead of completing cancellation yourself
You should never rely on a customer service representative's verbal promise that "we will cancel your account and stop charging you." Always complete the cancellation yourself through your account dashboard or the appropriate platform. Document the completion (screenshot, confirmation email, confirmation number) and verify within 48 hours that your subscription status shows "Cancelled."
If a representative tells you that you cannot cancel online and must call back, email, or send registered mail, request this instruction in writing. Under Canadian consumer law, online cancellation is your legal right if you subscribed online.
Mistake 3: deleting your app instead of cancelling the subscription
Uninstalling the GoToMyPC app from your phone or computer does not cancel your subscription. The subscription persists in the background, and auto-renewal charges continue. You must formally cancel through your account dashboard, the App Store, or Google Play-not just delete the application.
Mistake 4: ignoring the auto-renewal grace period
If you have already been charged for a renewal you did not expect, act within 60 days. File a chargeback claim with your payment provider immediately. After 60 days, your bank may refuse the claim on the grounds that you reported the unauthorized charge too late. Yafee advises that you monitor your accounts weekly during and immediately after cancellation to catch surprise charges before the dispute window closes.
Escalation: what to do if GoToMyPC refuses to cancel
If you have attempted cancellation through the official channels and the company continues to charge you, you have consumer protection remedies at the federal and provincial levels.
Step 1: file a chargeback with your payment provider
Contact your bank, credit card company, or PayPal directly and explain that you canceled your subscription but charges continued. Provide your cancellation confirmation (screenshot, email, confirmation number) and any correspondence showing that you followed cancellation steps. Your financial institution has 60 days from the disputed charge to investigate and issue a chargeback credit. This is faster than small claims court and carries no cost to you.
Step 2: file a complaint with your provincial consumer protection authority
If GoToMyPC continues charging after you have canceled and after your bank has issued a chargeback, escalate to your provincial consumer protection office. In Ontario, contact the Ministry of Public and Business Service Delivery; in British Columbia, the Consumer Protection Act Office; in Alberta, the Fair Trading Act Office. Provide documentation of your cancellation attempts, charges, and chargeback request. These agencies can investigate the company's billing practices and compel refunds if your complaint is substantiated.
Step 3: report to the competition bureau
If you believe GoToMyPC engaged in deceptive billing practices (hiding cancellation options, charging without consent, or misrepresenting refund policy), file a complaint with the federal Competition Bureau at competitionbureau.gc.ca. The Bureau investigates practices that violate the Competition Act and can pursue enforcement against the company on behalf of consumers across Canada.
Key cancellation checklist
Before you cancel, confirm that you have completed every step and documented every action. This checklist ensures you do not miss a critical detail that could delay cancellation or result in unexpected charges.
| Item | Action | Completed |
|---|---|---|
| Identify billing source | Confirm whether you subscribed directly through GoToMyPC, Apple, Google, or PayPal | ☐ |
| Log into your account | Access your account on the correct platform (gotomypc.com, Apple App Store, Google Play, or PayPal) | ☐ |
| Locate subscription settings | Find Subscription, Billing, or Manage Subscription in your account menu | ☐ |
| Initiate cancellation | Click Cancel Subscription and follow all on-screen prompts | ☐ |
| Document confirmation | Screenshot the confirmation page and save your confirmation number or email | ☐ |
| Verify status within 48 hours | Log back into your account and confirm the subscription status shows Cancelled or Inactive | ☐ |
Yafee's final guidance
Cancelling GoToMyPC is straightforward when you know which platform to use and which legal protections you have. Canadian consumer law is on your side: you have the right to cancel online if you subscribed online, the right to transparent auto-renewal terms, and the right to dispute charges through your payment provider if the company misled you or ignored your cancellation request.
The key is to act quickly, document every step, and escalate through your bank or provincial authority if the company resists. Yafee has helped thousands of Canadian consumers navigate subscription cancellations with confidence, and the principles outlined here apply to GoToMyPC and virtually every SaaS service operating in Canada. Yafee's team of contract specialists understand the gaps between what companies promise and what Canadian law actually requires-that clarity protects you when you decide to cancel.
If GoToMyPC continues to charge you after you have followed these steps, Yafee recommends filing a chargeback claim and reporting the company to your provincial consumer protection office. You should never lose money due to a company's failure to honour your cancellation request. Take action today, and reclaim control of your subscriptions and your budget.
GoToMyPC contact and cancellation address
If you choose to cancel by registered mail (though online cancellation is always preferable), address your letter to:
GoToMyPC Cancellations Department
Attn: Customer Care
LogMeIn, Inc.
(Verify current mailing address on GoToMyPC website before sending)
Send via Canada Post Registered Mail and retain your tracking receipt as proof of delivery. Allow 5 to 10 business days for processing. If charges continue after delivery, provide your tracking number to your bank when filing a chargeback claim.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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