Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Gotomypc, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Gotomypc in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Gotomypc
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Gotomypc subscription with zero hassle
1
Fill in the form
Give us your details and those of your Gotomypc subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Gotomypc. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Gotomypc refuses your cancellation.
Frequently asked questions
Cancel Gotomypc: The Right Way
How to cancel Gotomypc and stop recurring charges in the philippines
What is Gotomypc and why you might want to cancel
Gotomypc is a remote desktop service that allows you to access and control your computer from anywhere over the internet. You can transfer files, print remotely, and share device access with team members. The service is part of the GoTo product family, which means support flows through LogMeIn channels and customer care is available 24/7 at +1 805-690-6400 or [email protected].
If you are in the Philippines, you pay in US dollars converted to Philippine pesos at your bank or card provider's exchange rate. Many users in the Philippines discover that cancellation is not straightforward, charges continue after they believe they have stopped the service, and refunds are rarely offered after the trial period ends. The root cause is direct: Gotomypc operates on automatic recurring billing, so if you do not cancel before your next renewal date, you will be charged again.
Understanding Gotomypc pricing and the free trial
Gotomypc offers three main subscription tiers. The service includes a 7-day free trial, after which your account automatically converts to a paid plan on either a monthly or annual basis, depending on what you selected at signup. This is where many users, especially those who signed up for emergency work-from-home access, forget to cancel and wake up to an unexpected charge on their credit card.
| Plan type | Monthly cost (USD) | Monthly cost (PHP) | Best for |
|---|---|---|---|
| Personal | $35.00 | ₱1,978 | One user, multiple computers |
| Pro | $33.00 | ₱1,864 | Small teams, admin controls |
| Corporate | $28.00 | ₱1,582 | Larger organisations, deployment tools |
Prices shown are approximate conversions at 1 USD to 56.5 PHP, but you should always check the official pricing page at get.gotomypc.com/plansandpricing for current rates. Many Philippine users do not realise they are paying in foreign currency until they see the charge on their credit card statement, sometimes converted at a less favourable rate than expected. This is why Yafee recommends checking your billing currency before you confirm any purchase.
Common reasons you might cancel Gotomypc
You might want to cancel because the service is too expensive for your needs, you have found a cheaper alternative, your trial period ended and you no longer need remote access, or you are switching to a different remote desktop tool. Some users also cancel because they did not fully understand the auto-renewal terms at signup and feel pressured by unexpected charges. Whatever your reason, you have the right to cancel, and Yafee is here to walk you through every step without confusion.
Your consumer rights when canceling Gotomypc in the philippines
The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects you when dealing with service providers like Gotomypc.
What the consumer act of the philippines says about auto-renewal
Under Republic Act No. 7394, service providers must inform you clearly about subscription terms, renewal dates, and cancellation procedures before you pay. If Gotomypc's terms are unclear or buried in fine print, you have grounds to challenge charges. The law also requires that cancellation be "easy and conspicuous" - meaning the cancellation button should not be hidden or harder to find than the signup button.
The Consumer Act protects you in three key areas: first, you have the right to truthful information about the service and its costs; second, you have the right to transparent billing without hidden fees or surprise charges; third, you have the right to cancel without unreasonable barriers or penalty. If a company continues to bill you after you have requested cancellation, that is a violation of your rights under Philippine law.
Your legal position on refunds and chargebacks
Gotomypc's stated policy is that no refund is offered after cancellation. However, if you cancel within 7 days of your free trial ending and before your first paid charge is applied, you may have grounds to request a refund under Republic Act No. 7394. Furthermore, if you can demonstrate that Gotomypc failed to obtain your clear, affirmative consent to auto-renewal, or that the cancellation terms were not conspicuous, you may escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group.
In accordance with Philippine consumer protection law, if Gotomypc refuses to cancel your account or continues to charge you after cancellation, you have the right to file a formal complaint with the DTI. You can also contact the Bangko Sentral ng Pilipinas (BSP) if you believe fraudulent charges have been made to your account and request a chargeback through your bank.
How to cancel your Gotomypc account
Gotomypc allows you to cancel through your account settings or by contacting customer support.
Step 1: log in to your Gotomypc account
Visit the Gotomypc login page at https://www.gotomypc.com. Enter your email address and password. If you have forgotten your password, click the "Forgot password?" link and follow the recovery instructions sent to your registered email. Allow 5-10 minutes for the reset email to arrive.
Step 2: navigate to your subscription settings
Once logged in, locate your account menu, typically found in the top-right corner or in a sidebar navigation. Click on "Account" or "Subscription" settings. Look for a section labelled "Billing," "My Subscription," or "Plans." Yafee advises taking a screenshot of your current plan details before proceeding, so you have evidence of your cancellation attempt if a dispute arises later.
Step 3: select the cancel or downgrade option
Within your subscription settings, you will see options to upgrade, downgrade, or cancel. Click "Cancel subscription" or "Cancel my plan." Gotomypc may present you with retention offers, such as a discount or a pause option. Read these carefully, but proceed with cancellation if you have made your decision. Select the reason for cancellation from the dropdown menu (optional, but recommended so Gotomypc understands user feedback).
Step 4: confirm your cancellation
Gotomypc will ask you to confirm the cancellation. Review the cancellation summary, which should state your final billing date and the date your access will end. Click "Confirm cancellation" or "Yes, cancel my account." Do not click back or refresh your browser until you see a confirmation message.
Step 5: save your cancellation confirmation
Gotomypc will display a cancellation confirmation number or email you a receipt. Save this confirmation email and any confirmation number displayed on screen. Forward a copy of this email to your personal email address or print the page as a PDF. This evidence is essential if Gotomypc charges you again or if you need to dispute the charge with your bank.
Step 6: contact Gotomypc customer support to verify
If you do not receive a cancellation confirmation email within 24 hours, or if you see another charge on your account after cancellation, contact Gotomypc customer support directly. Send an email to [email protected] with the subject line "Cancellation confirmation required - [your account email]." Include your cancellation confirmation number and request written confirmation that your account has been cancelled and no further charges will be applied.
- Email: [email protected]
- Phone: +1 805-690-6400 (available 24/7)
- Include your full name, registered email, and cancellation confirmation number in all correspondence
Timeline and what happens after you cancel
Understanding the timeline of your cancellation protects you from unexpected charges.
When your access ends
Your Gotomypc access will end on your next renewal date or immediately after cancellation confirmation, depending on Gotomypc's cancellation policy. Check your cancellation confirmation email to determine the exact end date. If you are mid-billing cycle, Gotomypc will not refund the unused portion of your subscription, as per their standard terms. You will retain access until the end of the current billing period, after which your account will be deactivated.
What to do if you see another charge after cancellation
Monitor your credit card or bank statement for 2-3 billing cycles after cancellation to ensure no further charges appear. If Gotomypc charges you again after your cancellation confirmation, follow these steps:
- Check your cancellation confirmation email to verify the stated end date.
- Contact Gotomypc customer support immediately with your cancellation confirmation number and ask why the charge was applied.
- If Gotomypc cannot provide a satisfactory explanation, contact your bank or credit card company and request a chargeback dispute.
- File a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group at [email protected] if the charge is not reversed within 30 days.
Recovering your data before cancellation
Before you cancel, ensure you have downloaded or transferred any files or configurations you may have stored through Gotomypc. After cancellation, you will lose access to the service and may not be able to retrieve remote data. Yafee strongly recommends you complete all file transfers at least 48 hours before your scheduled cancellation date.
Refund policy and how to request a refund
Gotomypc's refund policy is restrictive, but you may have grounds to pursue a refund under Philippine law.
Gotomypc's standard refund policy
Gotomypc does not offer refunds after the free trial period ends, regardless of how long you have used the service. However, if you cancel within 7 days of your first paid charge and before you have used the service substantially, you may be able to request a refund by contacting customer support. This is not a guaranteed refund; Gotomypc retains the right to deny it.
When you may request a refund under philippine law
Consequently, if you believe Gotomypc breached the Consumer Act by not obtaining your clear consent to auto-renewal, or if the renewal terms were not conspicuous at signup, you have grounds to request a refund under Republic Act No. 7394. To pursue this claim, send a written demand letter to Gotomypc's Boston office (address provided in the cancellation contacts section below) via registered mail, outlining how your rights were violated. Allow 30 days for a response before escalating to the DTI.
Filing a chargeback with your bank
If Gotomypc refuses to refund you and you believe the charge was unauthorised or fraudulent, contact your bank or credit card company and request a chargeback. Provide your cancellation confirmation number, proof of cancellation, and the unwanted charges as evidence. Your bank will investigate and, in most cases, will reverse unauthorised charges within 60-90 days. Yafee advises keeping all correspondence with Gotomypc and your bank for your records.
Common mistakes when canceling Gotomypc
You are not alone if you have made these errors; thousands of users have faced the same pitfalls. Learning from them now will protect you.
Mistake 1: assuming deletion of the app cancels your subscription
Deleting the Gotomypc app from your computer does not cancel your subscription. The app is simply software; your subscription is tied to your online account and billing details. You must log into your account and explicitly select "Cancel subscription" to stop recurring charges. Removing the app leaves your account active and your credit card vulnerable to ongoing billing.
Mistake 2: not saving your cancellation confirmation
Many users do not save their cancellation confirmation email or number, then forget they cancelled when a charge appears months later. Without proof of cancellation, it becomes harder to dispute unexpected charges with your bank. Always screenshot or print your cancellation confirmation and store it in a safe folder.
Mistake 3: canceling too close to your renewal date
If you cancel on the same day as your renewal, Gotomypc may not process the cancellation in time and will charge you again. Cancel at least 2-3 days before your renewal date to allow the system to process your request. Check your billing date on your subscription page and mark your calendar accordingly.
Mistake 4: not verifying cancellation with customer support
Cancelling through your account settings is not always sufficient. Email customer support to confirm your cancellation has been processed. This creates a paper trail and gives you evidence if disputes arise later. Yafee recommends treating this verification email as your final proof of cancellation.
Gotomypc alternatives and comparison
If you are canceling Gotomypc because you need a more affordable or feature-rich remote desktop solution, consider these alternatives.
| Service | Monthly cost (USD) | Key features | Best for |
|---|---|---|---|
| TeamViewer | $6.99 - $25.90 | Cross-platform, file transfer, attended support | Small teams and individuals |
| AnyDesk | $5 - $15.99 | Lightweight, fast, affordable | Remote support and file transfer |
| Chrome Remote Desktop | Free | Browser-based, simple setup | Basic personal use |
| Splashtop | $7 - $16.50 | Fast, mobile-friendly, security features | Families and small businesses |
| Remote Utilities | $15 - $65 (one-time) | Desktop and web access, hosting options | Advanced users and IT professionals |
Each of these services offers lower entry-level pricing than Gotomypc's Personal plan. Furthermore, many offer free tiers or trials, so you can test them before committing. When switching services, ensure your new provider's cancellation policy is clearer and more user-friendly than Gotomypc's.
Gotomypc cancellation checklist
Use this checklist to ensure your cancellation is complete and protected.
- Log into your Gotomypc account and verify your current plan and renewal date.
- Navigate to Subscription or Billing settings and select "Cancel subscription."
- Confirm the cancellation and receive a confirmation number.
- Screenshot or print the cancellation confirmation page.
- Save the cancellation confirmation email (check spam folder if not in inbox within 24 hours).
- Email [email protected] to verify cancellation has been processed.
- Mark your calendar with the final billing date and access end date.
- Monitor your credit card or bank statement for 2-3 billing cycles after cancellation.
- If a charge appears after cancellation, contact customer support within 7 days.
- If customer support does not resolve the issue, file a chargeback with your bank or a complaint with the DTI.
Contacting Gotomypc customer support
If you encounter problems during cancellation or have questions about your account, Gotomypc customer support is available via multiple channels.
Customer support contact details
Email: [email protected]
Phone: +1 805-690-6400 (24/7 support)
Mailing address (for formal complaints and demand letters):
LogMeIn, Inc.
100 Summer Street
Boston, MA 02110
United States
When you contact support, include your registered email address, account username, and cancellation confirmation number (if you have one). State your issue clearly and request a written response confirming the status of your cancellation and confirmation that no further charges will be applied.
Escalating to the department of trade and industry
If Gotomypc customer support does not resolve your cancellation or refund issue within 30 days, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group:
DTI Consumer Protection Group
Email: [email protected]
Phone: (+63-2) 4897-5000
Provide the DTI with copies of all correspondence with Gotomypc, your cancellation confirmation, credit card statements showing unwanted charges, and a detailed explanation of how your consumer rights were violated. The DTI will investigate and, if necessary, issue a compliance order to Gotomypc.
Summary and next steps
Canceling Gotomypc in the Philippines is achievable if you follow the correct legal framework and procedural steps. The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects your right to cancel without unreasonable barriers, and you have recourse if Gotomypc refuses to honour your cancellation or continues to charge you after you have cancelled.
To cancel, log into your Gotomypc account, navigate to your subscription settings, select "Cancel subscription," confirm the cancellation, and save your confirmation number and email. Subsequently, verify your cancellation with customer support and monitor your billing for 2-3 cycles. If you are charged after cancellation, contact your bank to dispute the charge or file a complaint with the DTI if customer support does not resolve the issue.
Yafee is committed to helping you navigate service cancellations with clarity and confidence. Our guides have helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer rights. Whether you are canceling Gotomypc, challenging auto-renewal terms, or escalating a complaint with the DTI, Yafee provides the legal framework and step-by-step guidance you need. Visit Yafee today to explore more cancellation guides, consumer protection resources, and templates for demand letters to service providers. Yafee puts your rights first.