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Cancel Everbee: Step-by-Step Guide
How to cancel Everbee in malaysia: legal rights, refunds and step-by-step guide
What is Everbee and why you might want to cancel
Everbee is a subscription-based software-as-a-service (SaaS) tool designed for online sellers, particularly those operating on marketplace platforms such as Shopee and Lazada. The service provides product research, keyword analysis, sales tracking, and store management features across multiple paid plans. If you signed up for Everbee and now find the cost no longer fits your budget or the features do not match your needs, you have the right to cancel your subscription under Malaysian consumer law.
Everbee's subscription structure
Everbee operates two main product lines: EverBee Research (focused on product analytics and keyword research) and EverBee Store (focused on online shop management and email marketing). The company does not publish a headquarters address in Malaysia; instead, it operates as a Singapore-based SaaS provider serving Malaysian users through online support channels only. This means your cancellation will be handled entirely through their digital platform or email.
The Research plan at Business tier costs USD 99 (approximately RM 467) per month and includes unlimited keyword research, product analytics, trend monitoring, and advanced filtering tools. Store plans range from Essentials at USD 29 (RM 137) monthly to Advanced at USD 399 (RM 1,883) monthly. Currency conversion applies at the time of billing, so your actual MYR charge may fluctuate slightly based on exchange rates.
When cancellation becomes necessary
You may choose to cancel Everbee for several valid reasons: the monthly cost exceeds your current cash flow, you have migrated to a competitor tool such as eRank or Marmalead, your business model has changed, or you find the features no longer align with your selling strategy. Whatever your reason, Malaysian consumer law grants you specific protections before, during, and after the cancellation process.
Your consumer rights under malaysian law
Malaysian consumers enjoy statutory protection when cancelling subscription services under the Consumer Protection Act 1999, administered by the Ministry of Domestic Trade and Cost of Living (MDTCCL). Yafee recognises that understanding these rights is the foundation of a successful, hassle-free cancellation.
Legal position: your statutory cancellation entitlements
Under the Consumer Protection Act 1999, you have the right to cancel most distance contracts (including online subscriptions purchased from outside Malaysia) within 10 calendar days of receipt of the contract terms, without penalty or reason. If Everbee's terms do not explicitly state a free trial period or a different cancellation window, this 10-day statutory right applies to you automatically. Furthermore, you must receive written confirmation of cancellation within 7 business days, and Everbee must not charge your payment method after the confirmed cancellation date.
If you are outside the 10-day cooling-off period, you still retain the right to cancel your subscription at any time; however, Everbee may charge a prorated fee or require you to pay through the end of your current billing cycle. This depends on their specific terms of service. Consequently, you should review your account dashboard and the terms page at everbee.com/terms to identify your exact billing date and any early-termination clauses.
Your legal position is strengthened if Everbee has auto-renewed your subscription without explicit written consent, charged you without clear notification, or failed to provide a cancellation mechanism on their platform. In such cases, the MDTCCL can investigate and mandate a refund. Yafee recommends you document every communication and charge statement as evidence.
Enforcement and escalation routes
If Everbee refuses to cancel your account or continues billing after you have requested cancellation, you can lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) or the Consumer Association of Penang (CAP). Both agencies have statutory authority to investigate unfair contract terms and enforce consumer rights. The MDTCCL operates a free online complaint portal at consumer.gov.my. Escalation typically results in a formal investigation within 30 days and can compel Everbee to refund unauthorised charges plus compensation.
Methods to cancel Everbee from malaysia
Everbee provides two primary cancellation channels for Malaysian users: the self-service platform dashboard and email support. Neither method requires phone contact or postal mail, making the process entirely digital.
Cancellation method one: through your Everbee account dashboard
The quickest cancellation route is via your account settings on the Everbee platform. Log in to your account at everbee.com, navigate to your billing or subscription settings, and look for a "Cancel Subscription" or "Manage Plan" button. This option typically appears under Account Settings or Billing History. Once you click the cancellation button, Everbee will prompt you to confirm your choice and may offer a discount to retain you; you can decline and proceed with cancellation.
After you confirm, the platform will display a cancellation confirmation page with a reference number and the effective cancellation date. Screenshot this page immediately. The cancellation takes effect at the end of your current billing cycle, meaning you retain full access until that date. Everbee will send you a confirmation email within 24 hours; if you do not receive it, contact support using the email method below.
Cancellation method two: email support request
If the dashboard method does not work or you cannot access your account, email Everbee's support team directly at [email protected]. In your email, state clearly: "I wish to cancel my Everbee subscription effective immediately" or "effective at the end of my current billing cycle." Include your account email address, current subscription plan name, and billing date. Ask for written confirmation of cancellation and the refund policy applicable to your situation.
Support typically responds within 24 to 48 business hours. If they do not respond within 48 hours, send a follow-up email and copy it to your own records. Yafee advises you to keep all email correspondence as evidence for consumer protection purposes.
Step-by-step cancellation process
Follow these discrete procedural steps to cancel Everbee safely and ensure no further charges occur after cancellation.
Step one: gather your account information and billing records
- Log in to your Everbee account at everbee.com using your email address and password.
- Navigate to your Account Settings or Billing section and locate your current subscription plan name, monthly cost in MYR or USD, and the next billing date.
- Take a screenshot or PDF export of your billing history for the past three months as proof of payment.
- Record the email address associated with your account, your current subscription tier (Research, Store, Essentials, Core, or Advanced), and any promotional discounts currently applied.
Step two: attempt dashboard cancellation
- While logged in, click on "Account Settings" or "Subscription Management."
- Locate the "Cancel Subscription" or "End Plan" button and click it.
- Everbee may display a retention offer (e.g., a 50% discount for the next three months); you can accept or decline according to your preference.
- Confirm your cancellation decision on the final prompt.
- Take a screenshot of the cancellation confirmation page showing the reference number and effective cancellation date.
Step three: verify cancellation via email
- Check your email inbox (and spam folder) for a cancellation confirmation message from Everbee within 24 hours of your dashboard request.
- The confirmation should state your cancellation reference number, the effective date of cancellation, and whether any refund will be processed.
- If you do not receive a confirmation email within 24 hours, proceed to Step Four (email support request).
Step four: email support if dashboard method fails
- Draft an email to [email protected] with the subject line "Request to cancel subscription - [Your Account Email]."
- In the email body, write:
- "I request immediate cancellation of my Everbee subscription associated with [your email address]. My current plan is [Research / Store / Essentials / Core / Advanced] and my next billing date is [date]. Please confirm cancellation in writing and advise on any applicable refund policy."
- Attach or reference your account billing screenshot from Step One as proof.
- Send the email and keep a copy in a dedicated folder for your records.
- Wait 48 business hours for a response; if no response arrives, send a follow-up email marked "URGENT."
Step five: document the cancellation confirmation
- When you receive Everbee's cancellation confirmation (via dashboard or email), save it to your computer and cloud storage.
- Note the cancellation reference number (if provided), the effective date, and the support agent's name or ticket ID.
- Check your account one week after the stated cancellation date to verify that your access has been revoked and no new charges have been applied.
Refund policy and what to expect
Everbee's refund eligibility depends on when you cancel and whether you fall within the consumer protection cooling-off period.
Refunds within the 10-day cooling-off period
If you cancel Everbee within 10 calendar days of first receiving your subscription contract or terms (typically the date of your first invoice), you are entitled to a full refund of all charges, including any setup fees or prorated amounts. Everbee must process this refund to your original payment method within 14 calendar days of receiving your cancellation request. In accordance with the Consumer Protection Act 1999, the company cannot deduct administrative fees or penalties from this refund.
Refunds after the 10-day period
Once you are outside the cooling-off window, Everbee typically does not refund fees for the current billing cycle, even if you cancel mid-month. However, the company must not charge you beyond the cancellation effective date. Some users discover they have been charged by mistake after cancellation; Yafee recommends you monitor your credit card or bank statement closely for 30 days following cancellation to catch any erroneous post-cancellation charges.
If an unauthorized charge appears after your confirmed cancellation date, contact Everbee immediately with your cancellation confirmation reference and request a reversal. If Everbee refuses, dispute the charge with your bank or credit card issuer using the chargeback mechanism; your bank will investigate and can force a refund if the charge was unauthorized.
Pricing overview and comparison
Understanding Everbee's cost structure helps you decide whether cancellation is the right step or whether a plan downgrade is more suitable.
| Product line | Plan tier | Monthly cost (USD) | Monthly cost (RM approx) | Key features |
|---|---|---|---|---|
| EverBee Research | Business | USD 99 | RM 467 | Unlimited keyword research, product analytics, trends, advanced filters |
| EverBee Store | Essentials | USD 29 | RM 137 | Basic shop setup, limited email volume, SSL support |
| EverBee Store | Core | USD 99 | RM 467 | Standard shop limits, email marketing, landing pages, contacts database |
| EverBee Store | Advanced | USD 399 | RM 1,883 | Unlimited shop features, priority support, advanced integrations |
| Alternative: eRank | Standard | USD 5-15 | RM 24-71 | Etsy SEO, keyword search, competitor tracking (lower cost entry) |
| Alternative: Marmalead | Standard | USD 19-49 | RM 90-231 | Etsy analytics, shop analytics, keyword intelligence |
If your budget is tight, downgrading to the Essentials plan (RM 137/month) may be more sensible than full cancellation. Conversely, if you have migrated to a cheaper competitor or no longer sell online, full cancellation is the correct choice.
What happens after cancellation
Cancellation does not end immediately; instead, your access remains active until the end of your current billing cycle, after which your account is deactivated.
Access and data retention after cancellation
Once your billing cycle ends and cancellation becomes effective, you lose access to your Everbee dashboard, keyword research data, product analytics, and any stored configurations. Nevertheless, Everbee does not immediately delete your data; the company typically retains user records for 90 days to 12 months for compliance and dispute-resolution purposes. If you need to export or download your research data, Yafee strongly advises you to do so before your cancellation effective date. Check Everbee's help centre for a data export option, or email [email protected] to request a CSV or JSON export of your historical research and keywords.
Reactivation and account recovery
If you cancel and later change your mind, you can reactivate your subscription by logging back into Everbee and selecting a plan. The company typically allows reactivation within 30 days of cancellation without penalty. However, your previous data may not be fully recovered if more than 90 days have passed since cancellation, so do not assume you can restore everything after a long gap.
Common cancellation mistakes to avoid
Cancellation is straightforward if you follow the procedure, but these pitfalls can cause unnecessary delay or confusion.
Mistake one: cancelling without checking your billing date
Many users cancel impulsively without verifying their next billing date, only to discover they are charged one final time immediately after cancellation. The solution is simple: check your account billing page first, note the exact renewal date, and time your cancellation for 24 hours before that date. This ensures your cancellation processes before the next charge cycle triggers.
Mistake two: assuming dashboard cancellation is instant
Cancelling via the dashboard does not deactivate your account immediately; instead, your cancellation is queued to take effect at the end of your paid cycle. If you need immediate access termination (e.g., you have shared your login credentials and want to lock others out now), email support at [email protected] and explicitly request same-day deactivation. Document this request in writing so you have proof if disputes arise later.
Mistake three: not saving cancellation confirmations
Everbee may experience system outages or email delivery failures. If your cancellation confirmation is lost or not received, you have no proof of your cancellation request. Save every confirmation screenshot, reference number, and email to a dedicated cancellation folder on your computer and in cloud storage. This evidence is invaluable if Everbee charges you after cancellation and you need to file a dispute.
Mistake four: ignoring post-cancellation charges
Some users cancel, assume the matter is closed, and do not monitor their bank statement. Billing errors or system glitches occasionally cause phantom charges to appear weeks after cancellation. Check your statement weekly for 30 days after your confirmed cancellation date. If you spot an unauthorised charge, contact Everbee immediately and, if they refuse to reverse it, file a chargeback with your bank.
After cancellation: next steps and account cleanup
Cancelling Everbee is just the beginning; you should also take steps to clean up your account and protect your data.
Change your password or delete your account
If you no longer plan to use Everbee, consider changing your password to a random string or requesting full account deletion. Everbee's help centre may provide a "Delete Account" option under privacy settings. Full deletion (rather than simple cancellation) removes your personal data and payment information from their servers more quickly, reducing the risk of data breaches or unsolicited marketing emails.
Unsubscribe from Everbee marketing emails
Even after cancellation, Everbee may continue sending promotional emails offering discounts to reactivate your subscription. Scroll to the bottom of any Everbee email and click "Unsubscribe" to stop these messages. If you continue receiving emails after unsubscribing, reply to one such email stating "Unsubscribe" in the subject line, or forward it to [email protected] with a formal request to remove your email from all marketing lists.
Verify no charges reappear
Set a calendar reminder to review your bank or credit card statement 30, 60, and 90 days after your confirmed cancellation date. This three-checkpoint system catches delayed or recurring charges that might otherwise go unnoticed. If any charge appears, you will have multiple pieces of evidence (cancellation confirmation, initial statement screenshots) to support a chargeback or complaint to the MDTCCL.
Your cancellation checklist
Use this checklist to ensure you complete every step correctly and leave no loose ends.
| Task | Completed | Notes |
|---|---|---|
| Log in to Everbee account and verify current plan and billing date | ☐ | Screenshot saved |
| Take screenshots of billing history and account settings | ☐ | Saved to folder |
| Attempt cancellation via dashboard "Cancel Subscription" button | ☐ | Reference number recorded |
| Screenshot cancellation confirmation page | ☐ | Saved with date and time |
| Wait 24 hours and check email for cancellation confirmation from Everbee | ☐ | Email saved |
| If no confirmation email received, send cancellation request to [email protected] | ☐ | Email copy saved |
| Monitor bank or credit card statement weekly for 30 days after cancellation date | ☐ | No unauthorised charges |
| Unsubscribe from Everbee marketing emails | ☐ | Confirmation recorded |
| Request account deletion if desired | ☐ | Optional but recommended |
Why yafee helps you cancel with confidence
Cancelling a SaaS subscription can feel daunting if you are unsure of your rights or the correct procedure. Yafee exists to bridge that gap between legal entitlement and practical action. Our contract-law specialists have guided thousands of Malaysian consumers through cancellations of digital services, from software subscriptions to streaming platforms. Yafee translates complex consumer legislation into clear, step-by-step guidance so you can cancel without fear of hidden charges or legal complications.
This guide grounds every recommendation in the Consumer Protection Act 1999 and established enforcement practices by the Ministry of Domestic Trade and Cost of Living. Yafee does not just tell you what to do; we explain the legal framework behind each step so you understand your power and your protection. If Everbee refuses to honour your cancellation, you have the statutory tools to escalate and compel a refund. Yafee ensures you know exactly how to use those tools.
Whether you are cancelling because your budget has changed, you have found a cheaper alternative, or you have simply decided Everbee no longer fits your business, Yafee has helped thousands of consumers cancel with their full refund rights intact and no post-cancellation charges. Your cancellation is not just a transaction; it is an exercise of consumer sovereignty protected by Malaysian law.
Contact and complaint escalation
If Everbee fails to honour your cancellation request or continues charging you after you have cancelled, use these official channels to file a formal complaint.
Everbee support channels
Email: [email protected] (primary support contact for Malaysian users; response typically within 24 to 48 business hours)
Everbee operates from Singapore and does not maintain a physical office in Malaysia. All support queries from Malaysian users are handled remotely via email. There is no dedicated Malaysian phone line or postal address.
Malaysian consumer protection escalation
If Everbee does not respond or refuses your cancellation request, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) via their online portal at consumer.gov.my. You can also contact the Consumer Association of Penang (CAP) or your state consumer office. Both agencies have statutory power to investigate unfair contract terms, enforce refunds, and penalise companies that breach the Consumer Protection Act 1999.
Yafee recognises that having clear contact points and escalation routes gives you peace of mind. Document every communication, save all confirmations, and do not hesitate to escalate if the company does not respond within 48 business hours. Your consumer rights are enforceable, and the MDTCCL stands behind them.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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