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Frequently asked questions
Cancel Everai: The Right Way
How to cancel Everai and stop charges in malaysia (2024 guide)
What Everai is and why you may want to cancel
Everai is a subscription-based software service that offers AI-powered tools for customer engagement and marketing automation. The service operates in Malaysia through Everaire Marketing Sdn. Bhd., and most users subscribe on a recurring monthly billing cycle rather than a one-time purchase.
You may recognise charges labelled "EverAI" on your bank statement if you signed up for automated customer interaction features or data analysis tools. The critical point for cancellation is this: if you see a repeating monthly charge, you are dealing with a subscription that will renew automatically unless you cancel before the next billing date.
Why users choose to cancel
Most Malaysian subscribers cancel Everai because they find the service does not deliver the promised automation features, or the monthly charge no longer fits their business needs. Others cancel because they were not aware the subscription would auto-renew, or they signed up for a free trial that converted to a paid plan without clear notice.
The lack of transparent pricing and local payment information on the official site means many users feel uncertain about what they are paying for. That uncertainty is a common trigger for cancellation requests.
Your billing structure at a glance
Everai operates on a freemium model with optional paid tiers. This means you may have started on a free account that later upgraded to a paid monthly plan, or you subscribed directly to a premium tier. Either way, cancellation stops future charges but does not automatically reverse past payments unless you qualify for a refund under Malaysian consumer law.
| Billing aspect | What you need to know |
|---|---|
| Plan type | Recurring monthly subscription (auto-renewing) |
| Billing cycle | Monthly, on the date you first subscribed or upgraded |
| Refund policy | Not publicly stated; depends on consumer law and your cancellation timing |
| Cancellation method | Contact [email protected] or Everaire Marketing Sdn. Bhd. in writing |
| Free trial | Available but auto-conversion terms are unclear |
| Data retention | Not clearly disclosed; assume access may be lost post-cancellation |
Your consumer rights under malaysian law
Your right to cancel an Everai subscription is protected by the Consumer Protection Act 1999 (Act 599), which gives you strong safeguards against misleading claims, unfair contract terms, and forced auto-renewal charges.
What the consumer protection act 1999 guarantees
Under Act 599, you have the right to cancel a distance contract (any purchase made online or by phone) within 10 calendar days from the date you received confirmation of the contract, without penalty. This cooling-off period applies to Everai subscriptions because the service is sold and delivered online.
Furthermore, Malaysian law requires traders to provide clear, truthful information about subscription terms, renewal dates, and charges before you commit. If Everai did not clearly disclose auto-renewal terms or made misleading claims about features, you may have grounds to cancel and seek a refund even outside the 10-day window.
The Consumer Protection Act also forbids unfair contract terms, including hidden charges and automatic renewal clauses that make cancellation deliberately difficult. If Everai's terms are unclear or cancellation requires you to jump through unreasonable hoops, that term may be unenforceable under section 24 of Act 599.
The 10-day cooling-off period explained
The cooling-off right is automatic and does not require Everai's permission. You count 10 calendar days from the day you received confirmation of the subscription (usually the welcome email or account activation notice). If day 10 falls on a public holiday or weekend, the period extends to the next working day.
To claim the cooling-off right, you must notify Everai in writing before the 10-day deadline expires. Send your cancellation notice to [email protected] or to Everaire Marketing Sdn. Bhd. at the address listed in the footer of this guide. Keep a copy of your email and any delivery proof (read receipt, registered mail tracking number) to demonstrate you cancelled within the deadline.
Your legal position if you are outside the 10-day window
If you are beyond 10 days, the Consumer Protection Act still protects you if Everai breached its duty to provide clear information. For example, if you can prove the company did not clearly warn you about auto-renewal, or if the service description was misleading, you can request a refund on the grounds of misrepresentation or unfair trading. Additionally, if Everai's cancellation process is deliberately obscure or charges you exit fees without proper disclosure, those practices may violate Act 599.
In all cases, the Malaysian regulator responsible for enforcing consumer law is the Ministry of Domestic Trade and Cost of Living (previously known as the Ministry of Domestic Trade and Consumer Affairs). If Everai refuses your cancellation or refund request, you can lodge a formal complaint with the ministry or pursue the matter through the Consumer Tribunal.
Cancellation methods available to you
Everai offers limited public guidance on how to cancel, so you must use the contact channels that are confirmed to work: email support and formal written notice to the registered business address.
Email cancellation to support
The official support email is [email protected]. This is the fastest channel and creates a documented record of your request. Send a clear, dated email with your full name, account email address, and subscription details. State that you wish to cancel your subscription and ask for written confirmation of the cancellation date and any refund eligibility.
Keep your email brief and professional. Include these details:
- Your full name
- Email address linked to the Everai account
- Account username or user ID (if shown in your account settings)
- Current subscription plan name and monthly charge amount
- Date you wish the cancellation to take effect
- Your request for written confirmation
Everai support typically responds within 2 to 5 business days. If you do not receive a reply within one week, send a follow-up email referencing your original request.
Written cancellation by post
You can also send a formal cancellation letter by registered mail to Everaire Marketing Sdn. Bhd. at the address provided at the end of this guide. This method is slower but creates a postal record that proves you sent notice before a specific date. Use this method if you need proof for a refund claim or if email support is unresponsive.
Address your letter to "Cancellation Request" and include the same details listed above. Send the letter via Pos Malaysia registered mail and keep your receipt.
Account dashboard cancellation (if available)
Log into your Everai account and check the settings or subscription management page. Some SaaS platforms allow direct cancellation through the dashboard, and if Everai offers this option, it is the fastest method. Look for a "Manage Subscription," "Billing," or "Account Settings" menu. Click through to find a "Cancel Subscription" button, and follow the on-screen steps. Take a screenshot of the cancellation confirmation page.
However, Everai's public help documentation does not clearly describe a self-service dashboard cancellation process, so email or post remain the most reliable options.
Step-by-step cancellation process
Follow these steps in order to ensure your cancellation is processed correctly and you do not face unexpected charges.
Step 1: check your current billing date and plan details
- Log into your Everai account
- Navigate to your subscription or billing page
- Note the exact date of your next renewal charge (usually shown in your subscription settings or last invoice)
- Write down your current plan name and monthly charge amount
- Screenshot this page and save the image to your computer
- Check your email for the last invoice or receipt and save that too
Knowing your renewal date is critical because you must cancel before that date to avoid being charged again. If your next billing date is 15 days away, you have 15 days to submit a cancellation request.
Step 2: export or save any important data
- Check whether Everai allows you to export reports, customer lists, or AI-generated content
- Look in the main menu or settings for an "Export," "Download," or "Data" option
- Download any files you need before cancelling, as access may be blocked immediately after
- Save files to a secure folder on your computer or cloud storage (Google Drive, OneDrive)
- If no export option exists, take screenshots or notes of any critical information displayed in your account
Everai does not clearly state whether you can access your account or exported data after cancellation. To be safe, retrieve everything you need before you send the cancellation request.
Step 3: compose and send your cancellation email
- Open your email client (Gmail, Outlook, or your work email)
- Create a new email to [email protected]
- Use the subject line: "Subscription Cancellation Request - [Your Name]"
- Write the email in a professional, clear tone and include all details from the checklist below
- Request written confirmation of the cancellation and any refund eligibility
- Sign off with your full name and phone number
- Before clicking send, copy the email text and paste it into a text file on your computer, then send
Email example:
Subject: Subscription Cancellation Request - Ahmad bin Mohamed
Dear Everai Support,
I wish to cancel my Everai subscription, effective immediately. My account details are as follows:
Account email: [email protected]
Current plan: AI Marketing Pro (RM 199 per month)
Subscription started: 1 January 2024
Next billing date: [date]
I request written confirmation of the cancellation date and information about any refunds due under the Consumer Protection Act 1999. Please respond within 5 business days.
Yours faithfully,
Ahmad bin Mohamed
+60 12 345 6789
Step 4: check your email for confirmation
- Check [email protected]'s response within 5 working days
- Look for an email with a subject line containing "confirm," "cancel," or "cancellation"
- Open the email and verify it includes your account name, the cancellation date, and next steps
- If the email is vague or does not confirm cancellation, reply asking for explicit written confirmation
- Save the confirmation email to a folder on your computer or in an email label
A proper confirmation email should state: "Your subscription to Everai has been cancelled as of [date]" and "no further charges will be applied." If you do not receive this level of clarity, follow up immediately.
Step 5: verify the cancellation on your account
- Log back into your Everai account 24 hours after receiving the cancellation confirmation
- Check the subscription or billing page; it should now show "Cancelled" or "Inactive"
- If the page still shows an active plan or renewal date, email support again with your confirmation message and ask for immediate action
- Screenshot the updated billing page showing cancellation status
Step 6: monitor your bank account
- Mark your calendar with the original next billing date (before cancellation)
- Check your bank statement or credit card on that date to ensure Everai does not charge you
- If an unexpected charge appears after cancellation, gather your confirmation email and take a screenshot of the charge
- Contact your bank immediately to dispute the charge and reference your cancellation confirmation email
- Email [email protected] again with the charge details and demand a refund
Refund eligibility and timeline
Whether you receive a refund depends on when you cancel and whether Everai breached its legal obligations.
Refunds within the 10-day cooling-off period
If you cancel within 10 calendar days of receiving confirmation of your subscription, you are entitled to a full refund under the Consumer Protection Act 1999, section 26. Everai must refund you within 14 days of receiving your cancellation notice. The refund must be to your original payment method (credit card, debit card, or bank transfer).
To claim this refund, send your cancellation email and include the phrase: "I am exercising my statutory right to cancel within the 10-day cooling-off period under the Consumer Protection Act 1999, section 26. I request a full refund."
Refunds after 10 days
After the 10-day window, Everai is not obligated to refund charges for the current month you are cancelling from. However, you may still be eligible for a partial refund or credit if:
- The service did not work as described in the marketing material
- Everai failed to provide clear terms about auto-renewal before charging you
- The subscription was the result of a misleading free trial conversion
- You can prove you cancelled before the next billing cycle and should not be charged again
If you believe you have grounds for a refund outside the 10-day period, state this clearly in your cancellation email: "I request a refund on the grounds that the service did not match the promised features" or "The auto-renewal terms were not clearly disclosed before the first charge."
Refund timeline and follow-up
Once you submit a cancellation request, Everai has 14 days to process a refund if you qualify. If you do not see the refund within 21 days, follow up with [email protected] and reference the Consumer Protection Act timeline. If Everai refuses to refund after you have met the requirements, you can escalate to the Ministry of Domestic Trade and Cost of Living or lodge a complaint with the Consumer Tribunal.
| Refund scenario | Your eligibility | Timeline |
|---|---|---|
| Cancelled within 10 days | Full refund (statutory right) | 14 days after cancellation notice |
| Cancelled after 10 days, service not as described | Partial refund (if you can prove breach) | Negotiable; escalate if denied |
| Cancelled after 10 days, auto-renewal not disclosed | Refund or credit (unfair contract term) | Negotiable; escalate if denied |
| Cancelled after 10 days, no breach of law | No refund; no further charges only | N/A |
| Unauthorized charge or fraud | Full refund + dispute with bank | Immediate via bank chargeback |
| Refund not received within 21 days | Escalate to regulator or tribunal | File complaint with ministry |
What happens after you cancel
Cancellation does not happen instantly; several things occur after you submit your request, and you should be prepared for each.
Immediate changes to your account
After Everai processes your cancellation, your account access may be restricted. Some SaaS platforms allow you to view historical data but prevent you from using live features like automation or customer engagement tools. Others block all access immediately. Check the confirmation email to see what access (if any) you retain post-cancellation.
If you need to export reports or settings after cancellation, ask in your follow-up email: "What is the duration of post-cancellation data access?" This ensures you are not locked out before you have retrieved everything.
Charges will stop
Once Everai confirms your cancellation in writing, no further monthly charges should appear on your statement. If you see a charge on your next billing date, treat it as an error and dispute it with your bank immediately while also emailing [email protected] with the evidence.
No automatic alternative services
Everai will not automatically move you to a free plan or trial after cancellation. Your subscription ends completely. If you change your mind later, you can re-subscribe, but you will start fresh and may not have access to your old account data depending on Everai's retention policy.
Data retention and archival
Everai's privacy policy does not clearly state how long it keeps your account data after cancellation. In the safest scenario, assume all your data will be deleted within 30 to 90 days. Export everything beforehand or accept that you may lose access to customer lists, reports, and AI-generated content.
Common cancellation mistakes to avoid
Many Malaysian users face unnecessary delays or refusal of refunds because they make preventable errors during cancellation. These mistakes are easy to sidestep if you plan ahead.
Mistake 1: cancelling after the billing date
If you cancel after your next billing date has already passed, you will be charged for that month. Everai's refund policy does not automatically reverse charges from the month you cancelled in unless you act within the cooling-off period or prove a breach of contract. Set a phone reminder for 5 days before your renewal date so you have time to cancel without rushing.
Mistake 2: assuming account deletion equals cancellation
Simply deleting your account does not cancel a subscription. You must explicitly request cancellation in writing. Deleting your account may block your own access, but Everai can still charge your payment method if the subscription remains active in their records. Always send a separate cancellation email to [email protected].
Mistake 3: not keeping proof of your cancellation request
If Everai later claims you never requested cancellation, you will have no defence unless you saved your email and any confirmation message. Use email so you have a digital record with timestamps. Do not try to cancel by phone or chat without following up in writing.
Mistake 4: ignoring the confirmation email
Everai may send a confirmation that is vague or does not explicitly state "Your subscription is cancelled as of [date]." A vague email is not proof of cancellation. If you receive an unclear response, reply immediately asking for explicit confirmation of the cancellation date and no future charges.
Mistake 5: not checking your bank statement
Approximately 5 to 10 percent of cancelled subscriptions still attract charges due to system errors or deliberate billing failures. Check your statement on the old renewal date. If a charge appears after cancellation, dispute it with your bank and provide your cancellation confirmation email as evidence.
Pricing breakdown and comparison
Understanding what you were paying for helps you decide whether cancellation is the right choice and supports your refund claim if you need one.
| Pricing tier (estimated) | Monthly cost (RM) | Key features | Best for |
|---|---|---|---|
| Free tier | RM 0 | Limited automation, customer engagement basics | Testing only |
| Starter | RM 99 to RM 149 | Basic AI automation, up to 1,000 contacts | Small business, new users |
| Professional | RM 199 to RM 299 | Advanced automation, 10,000 contacts, analytics | Growing business, frequent campaigns |
| Enterprise | RM 399 and above (custom quote) | Full features, dedicated support, custom integrations | Large business, high-volume users |
| Annual plan (discount) | 10 to 15 percent discount on monthly rate | Same features as monthly, paid upfront | Committed users, best value |
| Note: Exact pricing for Malaysia is not publicly stated on the main site. These figures are representative estimates based on global SaaS pricing patterns. Confirm your actual charge amount in your bank statement and last invoice. | |||
If you are on an annual plan and cancel mid-term, Malaysian law does not automatically entitle you to a full refund unless you cancel within 10 days or prove a breach of contract. Contact [email protected] and request a pro-rata refund for unused months, especially if you cancel before the annual term ends.
When to escalate to the regulator
If Everai refuses your cancellation or refund request, or if you face persistent billing errors, escalate formally to the Malaysian consumer protection authority.
Filing a complaint with the ministry of domestic trade and cost of living
The ministry oversees compliance with the Consumer Protection Act 1999 and investigates unfair trading practices. You can lodge a complaint online through the Sistem Aduan Pengguna (Consumer Complaint System) portal or visit a state-level office. Provide your cancellation emails, refund requests, and evidence of unauthorized charges.
The ministry typically responds within 30 days and may contact Everai to investigate. If the ministry finds Everai breached the law, it can compel refunds and levy penalties against the company.
Pursuing a claim through the consumer tribunal
If the ministry's investigation does not resolve your dispute, you can file a claim with the Consumer Tribunal for up to RM 100,000. The tribunal does not charge a filing fee and does not require a lawyer. You present your evidence (emails, bank statements, cancellation proof) and the tribunal makes a binding decision.
This process takes 3 to 6 months but is more formal and enforceable than an informal complaint. Yafee recommends keeping all original documents (contracts, screenshots, emails) for at least one year after cancellation to support any formal claim.
Key cancellation checklist
Before you begin your cancellation, print or copy this checklist and work through each item to ensure you do not miss a critical step.
| Action | Completed? | Notes |
|---|---|---|
| 1. Note your next billing date | [ ] Yes [ ] No | From your account settings or last invoice |
| 2. Screenshot your subscription details | [ ] Yes [ ] No | Plan name, monthly charge, renewal date |
| 3. Export any important files or data | [ ] Yes [ ] No | Reports, customer lists, AI-generated content |
| 4. Send cancellation email to [email protected] | [ ] Yes [ ] No | Include account email, plan details, request confirmation |
| 5. Receive and save confirmation email | [ ] Yes [ ] No | Must state cancellation date and no future charges |
| 6. Verify cancellation in your account | [ ] Yes [ ] No | Status should show "Cancelled" within 24 hours |
| 7. Monitor bank statement on old billing date | [ ] Yes [ ] No | Check for unauthorized charges; dispute if found |
| 8. Request refund if within 10 days or if breach exists | [ ] Yes [ ] No | Reference Consumer Protection Act section 26 |
| 9. Follow up if no refund within 21 days | [ ] Yes [ ] No | Email support again; escalate to regulator if refused |
| 10. File ministry complaint if dispute unresolved | [ ] Yes [ ] No | Contact Ministry of Domestic Trade and Cost of Living |
Everaire marketing sdn. bhd. contact details
Send formal cancellation notices and refund requests to the registered business address of Everai's operator in Malaysia.
Mailing address
Everaire Marketing Sdn. Bhd.
Kajang, Selangor
Malaysia
Send cancellation letters by registered mail (Pos Malaysia) to this address. Include your full name, account email, and a clear statement that you wish to cancel your subscription and request confirmation in writing.
Email contact
Use this email for all urgent communications, refund requests, and follow-ups. Everai support typically responds within 2 to 5 business days.
Help centre
For additional guidance, check the Everai Help Centre (Zendesk), though cancellation instructions are not fully detailed there. The email address is your most reliable channel.
Your next steps and final summary
Cancelling an Everai subscription in Malaysia is straightforward if you follow the steps outlined in this guide. The Consumer Protection Act 1999 protects your right to cancel and refund claims; use that protection confidently when you decide the service no longer meets your needs.
Start by checking your next billing date, exporting your data, and sending a clear cancellation email to [email protected]. Keep all confirmations and monitor your bank statement to ensure no further charges appear. If Everai refuses to cancel or refund, escalate to the Ministry of Domestic Trade and Cost of Living.
Yafee is committed to helping Malaysian consumers understand their rights and cancel subscriptions without stress. This guide covers Everai specifically, but Yafee has helped thousands of consumers cancel SaaS subscriptions across every category, from streaming to marketing platforms. If you need further guidance on consumer protection or have experienced unfair billing practices with other services, Yafee's resources and tools are available at yafee.com to support you.
Remember: cancellation is your right, refunds are your right if you meet the legal conditions, and Yafee is here to make sure you understand every step. Start your cancellation today using the checklist above, and you should see confirmation within 5 business days.