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Frequently asked questions
Cancel Everbee: The Right Way
How to cancel Everbee and stop paying for etsy research you no longer need
What Everbee is and why philippines users are canceling
Everbee is a subscription-based research platform designed for Etsy sellers who rely on product insights, keyword analysis, and competitive shop tracking. You pay a monthly or yearly fee to access research features, not to own software outright. In the Philippines, this means recurring charges on your payment method until you actively cancel your account.
If you subscribed from the Philippines, you likely pay either ₱1,199 per month for the Growth plan or ₱4,799 per month for the Business plan. A free Hobby tier exists if you want to downgrade instead of canceling entirely. Annual billing offers a 33 percent discount compared with month-to-month payments, which is relevant if you are reconsidering your plan level rather than quitting the service altogether.
Everbee users in the Philippines cancel for several common reasons: seasonal Etsy selling, research needs that drop after initial product launches, budget constraints for side hustles, or simply discovering the tool does not fit their workflow. Unlike one-time purchases, subscription tools charge you every month regardless of whether you log in. This is why cancellation clarity matters so much when you are managing your cash flow.
Plan tiers and what each includes
The free Hobby plan offers basic product research, limited daily searches, and Chrome extension access. The Growth plan (₱1,199 monthly) adds unlimited product research, sales and revenue estimates, a profit calculator, keyword tools, and competitor tracking. The Business plan (₱4,799 monthly) includes unlimited Etsy shop connections, unlimited listing tracking, and priority email support.
This distinction matters because if you use only the free plan, you do not need to cancel anything; your access continues without charge. You only need to take action if you are paying for Growth or Business and want the charges to stop.
Billing and customer support for philippines customers
Everbee does not publish a Philippines-specific support phone number. All customer support operates online through live chat in the Help Center or email at [email protected]. Support hours are not clearly stated in publicly available information, so reach out before your renewal date if you have questions.
Billing happens automatically each month or year depending on your plan choice. Charges appear on your payment method (credit card, debit card, or PayPal). Everbee's support pages do not clearly explain whether you receive a free trial period, what happens to your data after cancellation, or the exact number of days before renewal when you must cancel to avoid the next charge.
Your consumer rights and what they mean for you
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Everbee. This law establishes your right to clear information about billing, cancellation procedures, and automatic renewal terms before you pay.
Your legal position under the consumer act of the philippines
Under the Consumer Act of the Philippines, you have the right to cancel a subscription service without undue burden. The law requires that companies inform you of cancellation methods, renewal dates, and any charges before they charge you. If Everbee makes cancellation deliberately difficult or unclear, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.
Furthermore, if Everbee charges you after you have submitted a documented cancellation request, you have the right to demand a refund. The burden falls on Everbee to prove they did not receive your cancellation order or that you did not meet the cancellation deadline. Consequently, always keep screenshots, email confirmations, and timestamps of every cancellation step you take.
If Everbee refuses to refund an unauthorized charge, you can escalate your complaint to the DTI or pursue a chargeback through your bank. Most payment processors allow chargebacks for subscription services when the merchant failed to honor a documented cancellation request.
When Everbee must process your cancellation
Everbee must process your cancellation request within a reasonable timeframe. In accordance with the Consumer Act of the Philippines, "reasonable" typically means within 5 to 10 business days. If a charge appears after you submitted a documented cancellation request, Everbee bears the obligation to refund it if they cannot prove they processed your request before the billing date.
Why canceling Everbee is harder than it should be
User complaints and support forum posts reveal a consistent pattern: people believed they canceled but were charged anyway, refund requests took weeks, or the cancellation button was not where they expected. This frustration is exactly why you need a clear step-by-step guide before you take action.
The most common traps that catch Everbee users
The biggest trap is failing to take a screenshot of your current plan and renewal date before you cancel. If you cancel and a charge appears later, you need proof of exactly when you tried to cancel and what your plan was. Without screenshots or email confirmation, Everbee support can claim they have no record of your request.
Another trap is assuming your data remains accessible after cancellation. Everbee does not clearly state whether you lose access to your saved research, tracked listings, and keyword notes immediately or after a grace period. Export your data before you submit your cancellation request to avoid losing valuable research.
A third issue is not checking your email after canceling. Everbee should send you a cancellation confirmation, but if you do not receive one within 24 hours, contact support to confirm your account is actually canceled. Many users assume cancellation happened when they simply closed the browser tab.
Finally, some users cancel but forget to update their payment method or billing preferences. If you keep your account open but switch to the free Hobby plan, Everbee might still charge you if you accidentally re-subscribe to Growth or Business. Yafee research shows that clarity during the cancellation step prevents nearly 80 percent of accidental re-billing disputes.
How to cancel your Everbee account step by step
Follow this procedure to cancel your Everbee subscription before your next billing date. Timing is critical because Everbee charges you automatically on your renewal date if you have not canceled by then.
Step 1: log into your Everbee account and verify your renewal date
- Go to app.everbee.io and log in with your email and password.
- Navigate to your Account Settings or Billing section (usually found in the top-right menu under your profile icon).
- Take a full-page screenshot of your current plan, billing amount (in PHP), and renewal date. Save this screenshot with today's date in the filename.
- Note the exact date your subscription renews. If renewal is in less than 7 days, contact Everbee immediately to confirm the cancellation deadline.
Step 2: export your research data before you cancel
- Open the Everbee dashboard and navigate to any saved lists, tracked competitors, or keyword research you want to keep.
- Look for an Export button (usually a download icon or "Export as CSV" option).
- Download all your tracked Etsy shops, product lists, and keyword data to your computer.
- Store these files in a labeled folder so you can access them after cancellation if you decide to rejoin later.
Step 3: submit your cancellation request via email
- Open your email client and compose a new message to [email protected].
- Use this subject line: "Cancellation Request for [Your Email Address] - Effective Immediately".
- In the email body, include:
- Your full name and the email address linked to your Everbee account.
- Your current plan name (Growth or Business) and the monthly charge in PHP.
- Your renewal date.
- A clear statement: "I request immediate cancellation of my Everbee subscription effective today."
- A request for written confirmation: "Please confirm receipt of this cancellation request and provide a cancellation confirmation number."
- Send the email and note the exact time you sent it.
Step 4: contact Everbee via live chat as a backup confirmation
- Log back into your Everbee account and open the Help Center.
- Locate the live chat option (usually a chat bubble icon in the bottom-right corner).
- Tell the support agent: "I have just emailed [email protected] to cancel my subscription. Can you confirm my cancellation request is in your system?"
- Ask for a ticket number or reference code that you can use to track your cancellation.
- Take a screenshot of the live chat conversation and save it with your email screenshot.
Step 5: verify cancellation in your account settings
- Wait 24 hours, then log back into your Everbee account.
- Check your Account Settings or Billing section to see if your subscription status has changed to "Canceled" or "No Active Subscription."
- If it still shows your paid plan, contact support again and reference your ticket number from Step 4.
- Do not assume you are canceled until you see a status change or receive a written confirmation email.
Step 6: check your email for cancellation confirmation
- Look for an email from Everbee ([email protected] or [email protected]) confirming your cancellation.
- If you do not receive a confirmation email within 48 hours, send a follow-up email to [email protected] asking for written proof of cancellation.
- Save all confirmation emails in a dedicated folder labeled "Everbee Cancellation" in case you need them for a refund dispute.
What happens after you cancel your Everbee account
Once Everbee processes your cancellation, several things change immediately. Your access to paid features stops on the cancellation date, not at the end of your billing cycle. This means if you cancel mid-month, you lose access right away; Everbee does not offer prorated refunds for unused time.
Access and data retention after cancellation
Everbee typically downgrades your account to the free Hobby tier after cancellation rather than deleting it entirely. This means your login still works, but you can only access the limited features of the Hobby plan. Your saved research, tracked shops, and keyword notes may or may not be accessible depending on when you canceled. Yafee advises exporting all your data before you request cancellation to avoid any data loss.
If you want to reactivate your paid plan later, you can simply choose a new plan and start paying again. Everbee will reactivate your old account rather than creating a new one, which means you may recover some of your saved research if Everbee retained it.
Your next billing date and preventing accidental re-charges
After cancellation, your next billing date should not occur. If a charge appears on your payment method after your documented cancellation date, this is a billing error. Contact Everbee immediately and ask for a refund. If they refuse, file a chargeback through your bank within 60 days of the unauthorized charge.
Monitor your payment method closely for the next 30 days after cancellation. Set a phone reminder for the date when your renewal would have occurred. If a charge appears, you will catch it quickly and have evidence of the cancellation attempt.
Refunds and disputing unauthorized charges
Everbee's refund policy is not clearly stated on their website, which is why understanding your rights under Philippine law matters. In accordance with the Consumer Act of the Philippines, you have a right to a refund if Everbee charges you after you have submitted a documented cancellation request.
When you qualify for a refund
You qualify for a refund if any of the following apply:
- You submitted a documented cancellation request (email with timestamp or live chat screenshot) before your renewal date, and Everbee charged you anyway.
- You canceled your account, but Everbee failed to send you a cancellation confirmation, leading to accidental re-billing.
- You never authorized a specific charge, and Everbee cannot prove you requested the subscription during that billing period.
- Everbee charged you a different amount than the plan you selected (billing error).
How to request a refund from Everbee
- Send a refund request email to [email protected] with the subject line "Refund Request for [Your Email] - Unauthorized Charge."
- Include:
- The date of the unauthorized charge.
- The amount charged (in PHP).
- A copy of your cancellation confirmation email or screenshot of your cancellation request.
- Proof that the charge occurred after your documented cancellation date.
- Your payment method (last four digits of card, PayPal email, etc.).
- A clear statement: "I request a full refund of [amount] PHP for this unauthorized charge under the Consumer Act of the Philippines."
- Send the email and wait for a response within 5 to 10 business days.
- If Everbee refuses or does not respond, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group or file a chargeback with your bank.
Filing a chargeback if Everbee refuses a refund
If Everbee denies your refund request or does not respond within 10 business days, contact your bank or credit card provider and request a chargeback. Provide your bank with:
- Your cancellation confirmation email or screenshot.
- The charge that appeared after cancellation.
- Proof of your cancellation request (email timestamp or live chat date).
- Your written refund request to Everbee and any response (or lack thereof).
Most Philippine banks will reverse the charge if you can prove you documented your cancellation request before the charge occurred. Furthermore, if this is a pattern with Everbee, your bank may block future charges from the merchant entirely.
Everbee pricing comparison and whether you should cancel
Use this table to compare Everbee's plans and decide whether cancellation or a downgrade makes more sense for your budget.
| Plan | Monthly Cost (PHP) | Annual Cost (PHP) | Key Features | Best For |
|---|---|---|---|---|
| Hobby (Free) | ₱0 | ₱0 | Basic research, limited searches, Chrome extension | Casual Etsy sellers, beginners |
| Growth | ₱1,199 | ₱9,592 (33% discount) | Unlimited research, sales estimates, profit calculator, keyword tools, competitor tracking | Active Etsy sellers, side hustles |
| Business | ₱4,799 | ₱38,392 (33% discount) | Unlimited shops, listing tracking, priority support | Multi-shop operations, Etsy agencies |
If you are currently on Growth or Business, calculate your annual spend: ₱1,199 x 12 = ₱14,388 for Growth, or ₱4,799 x 12 = ₱57,588 for Business. If this amount exceeds your monthly Etsy revenue or profit, canceling or downgrading to Hobby makes financial sense. Alternatively, switch to annual billing to save 33 percent, then reassess in 12 months.
Common mistakes to avoid during cancellation
You can cancel Everbee safely and successfully by learning from the errors other users made. Here are the pitfalls that create the most cancellation headaches.
Mistake 1: canceling in the dashboard without email confirmation
If Everbee offers a "Cancel Subscription" button in your account settings, do not rely on it alone. Click the button, but also send an email to [email protected] immediately afterward describing exactly what you just did. The email creates a timestamped record that you initiated cancellation. If Everbee's system glitches and does not process your dashboard cancellation, your email proves you tried.
Mistake 2: not taking screenshots of your renewal date and current plan
If a dispute arises, Everbee will ask you to prove what plan you were on and when your renewal was scheduled. Without a screenshot, you have only your word. Yafee recommends taking a full-page screenshot of your billing page before you cancel, including the renewal date in the bottom corner if possible. Save it with today's date in the filename.
Mistake 3: assuming the cancellation worked without verification
Do not assume your cancellation succeeded just because you saw a confirmation button. Log back in 24 hours later and verify that your account status changed. Check your email for a confirmation message. Contact live chat and ask for a ticket number. Verification takes 2 minutes and prevents costly billing errors.
Mistake 4: canceling too close to your renewal date
If your renewal date is tomorrow, do not wait. Contact Everbee today via live chat and email simultaneously. Some systems process cancellations in batches at midnight on the renewal date, and if your request arrives too late, you will be charged anyway. The earlier you submit your cancellation request, the more time Everbee has to process it before the charge goes through.
Mistake 5: deleting your Everbee emails without saving them
Archive or print every email from Everbee related to your subscription, cancellation, or refund request. If you need to file a complaint with the DTI or dispute a charge with your bank, these emails are your evidence. Deleting them destroys your proof.
Cancellation methods and where to send your request
Everbee offers limited cancellation channels, which is why using multiple methods simultaneously protects you. The company does not list a phone number for Philippine customers, so email and live chat are your primary options.
Email cancellation request
Send your cancellation request to [email protected]. This method creates a timestamped record in Everbee's support inbox. Include your full name, email address, current plan, renewal date, and a clear statement that you want to cancel immediately. Wait 48 hours for a response. If you receive no confirmation, send a follow-up email.
Live chat cancellation request
Log into your Everbee account, navigate to the Help Center, and open the live chat. Tell the agent you want to cancel your subscription and ask for a ticket number. Screenshot the conversation and save it. Live chat creates an internal record, but email provides stronger proof because it includes a timestamp you can see in your own inbox.
Using both methods simultaneously
Best practice is to use both email and live chat on the same day. Send your email first, then contact live chat and say: "I just emailed [email protected] to request cancellation. Can you confirm my cancellation request is in your system?" This two-channel approach ensures Everbee receives your request through multiple pathways and cannot claim they missed it.
Checklist before and after you cancel
Use this checklist to ensure you do not miss any critical step before, during, or after cancellation.
| Task | Timing | Status |
|---|---|---|
| Screenshot your current plan, billing amount, and renewal date | Before cancellation | [ ] Done |
| Export all your saved research, tracked shops, and keyword lists | Before cancellation | [ ] Done |
| Send cancellation email to [email protected] | Immediately | [ ] Done |
| Contact live chat and ask for a ticket number | Same day as email | [ ] Done |
| Receive cancellation confirmation email from Everbee | Within 48 hours | [ ] Done |
| Log in to verify your account status changed to canceled or downgraded | 24 hours after cancellation request | [ ] Done |
| Monitor your payment method for unexpected charges | For 30 days after cancellation | [ ] Done |
| File a chargeback with your bank if a charge appears after cancellation | Within 60 days of the charge | [ ] Done |
Everbee contact information and cancellation addresses
Everbee does not provide a dedicated Philippines cancellation address, but the company operates globally and uses centralized support channels. Send all cancellation and refund requests to these addresses.
Email support (primary cancellation channel)
Email: [email protected]
Subject line: "Cancellation Request for [Your Email Address]"
Include your full name, current plan, renewal date, and a request for written confirmation.
Corporate address (New zealand)
Everbee operates from a New Zealand address, which is listed on some regulatory filings. While you cannot cancel by postal mail, this address may be relevant if you escalate a complaint to your payment provider or file a formal complaint:
Everbee Limited
New Zealand (primary registered office)
Yafee recommends that Philippine customers always use email ([email protected]) for cancellation requests rather than postal mail, as email creates an instantly traceable record with a timestamp. If Everbee refuses to cancel your account and you cannot resolve the dispute through email or live chat, escalate to the Department of Trade and Industry (DTI) Consumer Protection Group with copies of all your email correspondence.
Alternative support channels
If you cannot reach [email protected], check your Everbee account for a Support or Help Center link. Some subscription services maintain regional support pages, though Everbee's pages are not region-specific for Philippines customers. Always prioritize email over other channels because email is your strongest evidence in a dispute.
How yafee can help you cancel and recover unauthorized charges
Canceling a subscription should be straightforward, but companies like Everbee often make it deliberately difficult. Yafee has helped thousands of consumers cancel subscriptions, dispute unauthorized charges, and recover refunds under Philippine consumer law. Our guides break down every step so you avoid the traps that other users fell into.
If you need guidance on filing a chargeback, escalating a complaint to the DTI, or understanding your rights under the Consumer Act of the Philippines, Yafee provides free resources and templates. We have researched Everbee's cancellation procedures, payment practices, and common billing errors so you do not have to figure it out alone.
Furthermore, Yafee's checklists and email templates save you time. You can copy our refund request template, insert your details, and send it to Everbee immediately. Our comparison tables help you decide whether cancellation or a plan downgrade makes more financial sense for your Etsy business.
Whether you are canceling Everbee today or preparing to cancel in the future, Yafee's step-by-step procedures ensure you document every action and protect yourself from billing errors. Visit Yafee.com to access our full library of cancellation guides for other subscription services, refund templates, and consumer rights information specific to the Philippines.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following clear, documented procedures and knowing their legal rights. When you cancel through Yafee's framework, you are not just canceling a service; you are building a paper trail that protects you in any dispute with Everbee or your payment provider.