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Frequently asked questions
Cancel Everai: The Right Way
How to cancel EverAI and stop recurring charges
What EverAI is and why users subscribe
EverAI operates a freemium artificial intelligence companion platform that lets you interact with virtual characters, generate images, and unlock premium features through a token-based system. The service is registered under EverAI Limited in Malta but actively serves US users, where subscription charges appear on your bank statement as "EverAI" or "EverAI Limited." Most people discover EverAI through its flagship product, Candy AI, and start with the free tier before upgrading to unlock unlimited messages, monthly token allocations, voice call features, and image generation tools.
The platform attracts users who want creative AI interaction, personalized conversations, and media generation without needing separate accounts across multiple services. However, many subscribers find themselves surprised by automatic renewal charges, hidden token costs, or trial-to-paid conversions they did not authorize. If you are here because you want to cancel EverAI, you are not alone. Yafee has helped thousands of people navigate this situation and understand their rights under federal consumer law.
How EverAI pricing works
EverAI publishes tiered subscription options across monthly, quarterly, and annual billing cycles. The longer you commit, the lower your per-month cost becomes, but that discount structure also means cancelling an annual plan might feel expensive in the moment. The table below shows the most commonly published rates in the United States. Always verify current pricing on your account dashboard before you make cancellation decisions.
| Plan | Typical US price | Billing cycle | Main features |
|---|---|---|---|
| Free tier | $0 | Ongoing | Limited daily messages, basic character access |
| Monthly premium | $12.99 | Monthly renewal | Unlimited messages, 100 tokens, image generation, voice calls |
| Quarterly | ~$7.99 per month | Every 3 months | Same features, discounted rate |
| Annual | ~$5.99 per month | One annual charge | Same features, deepest discount |
Common reasons users cancel EverAI
Users cancel for many legitimate reasons, and Yafee recognizes that your decision is valid whether it is driven by cost concerns, product dissatisfaction, or privacy worries. The most frequent triggers include surprise recurring charges that were not clearly disclosed, trial periods that automatically converted to paid subscriptions, token costs that inflated your monthly bill far beyond the advertised plan price, unmet expectations about character quality or interaction depth, and concerns about data privacy on an AI platform.
Additionally, confusing billing descriptors where "EverAI Limited" appears on your statement instead of a recognizable brand name often prompt users to dispute or cancel charges they do not immediately recognize. If you are frustrated by any of these issues, cancelling is straightforward, and you have consumer protections backing your right to do so under federal law.
Your consumer rights under federal law
Before you cancel, understand the legal framework protecting your subscription rights in the United States.
The restore online shoppers confidence act and negative option billing
The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission, establishes clear requirements for negative option billing, which is exactly what recurring subscriptions are. Under ROSCA, any company offering a free trial or auto-renewing subscription must obtain your clear, affirmative consent before charging you. The company must disclose all material terms, including the cancellation method, before you agree to pay.
This means EverAI cannot hide the cancellation process or make it intentionally difficult. The Federal Trade Commission requires that the mechanism to cancel be at least as easy as the mechanism to sign up. If EverAI makes cancellation harder than signup, the company is violating federal law.
Your legal position
You have the right to cancel your EverAI subscription at any time without penalty. Under the Telemarketing Sales Rule (TSR), also enforced by the Federal Trade Commission, the company must honor your cancellation request within one business day. Your refund eligibility depends on your billing cycle: if you cancel within 14 days of a charge, most states allow you to request a full refund; if you cancel after that window, you forfeit the current billing period but stop future charges. Yafee emphasizes that you do not need a reason to cancel, and EverAI cannot require one.
Methods to cancel EverAI
EverAI provides multiple pathways to cancel, and your preferred method depends on your account type and payment method.
Cancel via your online account dashboard
The primary and fastest method is to cancel directly through your EverAI account. This method is available to all users and requires no contact with customer support.
- Log in to your EverAI account at everai.com or through the official mobile app
- Navigate to your account settings or profile menu (usually located in the top right corner of the screen)
- Select "Subscription" or "Billing"
- Locate the "Cancel subscription" or "Unsubscribe" button
- Review the cancellation notice, which will inform you when your access expires
- Confirm your cancellation by clicking the final confirmation button
After you confirm, EverAI will send you a confirmation email. Save this email as proof of cancellation. Your subscription will end at the conclusion of your current billing cycle, meaning you retain access until that date. You will not be charged again after the current period ends.
Cancel through your payment provider
If you cannot access your EverAI account or prefer to cancel through your payment method, you can contact your bank, credit card issuer, or digital wallet provider directly.
- Log in to your bank or credit card online portal
- Navigate to your recurring payments or subscriptions section
- Find the EverAI charge in your list of active subscriptions
- Select "Cancel" or "Stop recurring payment"
- Confirm the cancellation
Your bank or credit card company will stop processing future charges to EverAI. However, Yafee advises that you should also cancel through the EverAI account dashboard to ensure the company terminates its internal records of your subscription. Cancelling only through your bank may prevent charges but could leave your account technically active in EverAI's system.
Cancel by contacting EverAI support
If you encounter technical barriers or receive no response from other methods, you can email EverAI support directly.
- Visit everai.zendesk.com or navigate to the help section of your account
- Select "Contact support" or locate the support email address
- Compose an email with the subject line "Subscription cancellation request"
- Include the following information:
- Your full name
- The email address associated with your account
- Your account ID or username
- The date you wish the cancellation to take effect
- Send the email and wait for confirmation
Under the Telemarketing Sales Rule, EverAI must respond to cancellation requests within one business day. If support does not acknowledge your request within 24 hours, escalate to the Federal Trade Commission using their online complaint form at reportfraud.ftc.gov.
Timeline and what to expect after cancellation
Understanding the timeline prevents confusion and helps you confirm that the cancellation has taken effect.
Immediately after you submit cancellation
EverAI will display a cancellation confirmation message on the account dashboard. You will receive a confirmation email within minutes to the address associated with your account. This email serves as your proof of cancellation, so do not delete it.
Until the end of your billing cycle
Your access to premium features remains active until the end of your current billing period. If you subscribe monthly and cancel on the 15th of the month, you retain premium access until the last day of that month. If you subscribe annually, you keep access until the anniversary date of your annual charge, even though no renewal will occur.
Preventing accidental reactivation
After your subscription ends, do not attempt to log back in with the same payment method for at least 30 days. Doing so may accidentally trigger a new subscription through the one-click checkout process. If you want to use the free tier after cancellation, wait one full month before reactivating.
Refund eligibility and how to request one
Refund policies vary depending on your billing cycle, the reason for cancellation, and how long you have had the active subscription.
The 14-day federal cooling-off window
The Restore Online Shoppers Confidence Act grants you 14 days from the date of your charge to request a full refund. If you cancel and request a refund within 14 days of your last charge, EverAI must honor the request without question. Yafee recommends acting quickly if you want to pursue this option.
- Identify the charge date on your bank statement or account dashboard
- Count forward 14 days from that date
- If you are within the window, email EverAI support with the subject "14-day refund request"
- Include your account ID, the charge amount, and the charge date
- Request a full refund to your original payment method
- EverAI must process the refund within 5 to 7 business days
Refund requests after 14 days
After the 14-day window closes, EverAI is not legally obligated to refund the current billing period. However, you should still request one if circumstances support your claim.
- If EverAI engaged in deceptive billing practices (for example, hiding the cancellation method), request a refund and cite ROSCA violations
- If you did not authorize the charge, file a chargeback with your credit card company
- If a trial was converted to a paid subscription without explicit consent, request a refund and report the company to the Federal Trade Commission
Tracking your refund
If EverAI approves your refund, the company must credit your original payment method within 5 to 7 business days. Check your bank account after that period. If the refund does not appear, contact your bank and reference the confirmation email from EverAI support showing the refund approval.
Common mistakes people make when cancelling
Cancellation is straightforward, but a few missteps can create confusion or unnecessary delays. Yafee has identified the most frequent errors so you can avoid them.
Forgetting to save the confirmation email
Do not rely on memory or screenshots. EverAI sends a confirmation email that contains a timestamp, your account ID, and reference number. If disputes arise later, this email is your proof of cancellation. Store it in a dedicated folder or take a PDF backup.
Cancelling only through your bank
If you stop the charge at your bank but do not cancel through the EverAI account dashboard, the company may attempt to re-charge you once the payment method changes or updates. Always cancel in both places: the EverAI account and your bank or card issuer.
Attempting to cancel before understanding your billing cycle
Check your account dashboard to determine whether you are on a monthly, quarterly, or annual plan before you cancel. This information tells you when your access will end and whether a large refund is available under the 14-day window.
Waiting too long to request a refund
The 14-day cooling-off period begins on the date of your charge, not the date you open your account. If you want a refund, submit the request within 14 days. After that window closes, your leverage diminishes significantly, and EverAI may refuse without legal consequence.
What to do if EverAI refuses to cancel
In rare cases, companies attempt to ignore cancellation requests or claim technical issues. You have legal recourse.
Document your cancellation attempt
Save every email, screenshot, and confirmation number. Note the exact date and time you submitted the cancellation request. If you cancelled through the account dashboard, take a screenshot showing the confirmation message.
Escalate to the federal trade commission
If EverAI does not honor your cancellation or refund request within 5 business days, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC enforces ROSCA and the Telemarketing Sales Rule. Include all documentation of your cancellation attempt and the company's failure to comply. The FTC investigates patterns of non-compliance and can impose fines and orders against EverAI.
File a chargeback with your bank
Contact your credit card issuer or bank and report the charge as unauthorized. Provide your documentation of the cancellation request. Your bank will investigate and reverse the charge if EverAI cannot prove you authorized it. This action protects you and signals to the company that you are serious about enforcement.
Pricing comparison and whether to cancel
Before you finalize cancellation, consider whether a lower-tier plan might suit your needs better than a full exit.
| Scenario | Best action | Cost implication |
|---|---|---|
| You use EverAI occasionally | Downgrade to free tier instead of cancelling | Save $12.99 monthly; retain limited access |
| You are charged for unused tokens | Cancel and request refund within 14 days | Full refund if within cooling-off window |
| You want to pause, not quit | Contact support and ask for a temporary hold | Preserve account history; no charges |
| You are committed to leaving | Cancel immediately and request refund if eligible | Stop future charges; recover current period if within 14 days |
Checklist for cancellation
Use this checklist to ensure you complete every step correctly and protect yourself legally.
- Log in to your EverAI account and verify your current plan and billing date
- Check the number of days remaining in your 14-day refund window
- Navigate to account settings and click "Cancel subscription"
- Review the cancellation notice and note the access end date
- Confirm the cancellation and screenshot the confirmation message
- Save the confirmation email to a permanent folder or create a PDF backup
- If requesting a refund, email support within 14 days with your charge details
- If using a credit card, log in to your bank account and stop recurring payments as a secondary step
- After 30 days, verify no unauthorized charges appear on your statement
- If disputes arise, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov
Summary and next steps
Cancelling EverAI is a straightforward process that takes fewer than 5 minutes when you use the account dashboard method. You have clear legal rights under the Restore Online Shoppers Confidence Act and the Telemarketing Sales Rule, which mandate that EverAI honor cancellation requests within one business day and offer a refund within 14 days of your charge if you request one. Yafee strongly advises that you document your cancellation by saving the confirmation email and screenshot. If EverAI resists, your bank and the Federal Trade Commission are enforcement partners that will back your complaint.
The process is simple: log in, navigate to subscription settings, click cancel, confirm, and save your proof. If you encounter any resistance or have questions about your specific situation, Yafee has helped thousands of consumers cancel subscriptions and recover refunds by understanding their rights and following a clear, documented procedure. Start today, and you will avoid future charges by the end of the week.
EverAI support address: Contact support via everai.zendesk.com or email the support team with your account ID and cancellation request. For Federal Trade Commission complaints, visit reportfraud.ftc.gov and submit a detailed report of any non-compliance.