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Frequently asked questions
Cancel Ecomhunt: The Right Way
How to cancel Ecomhunt and stop recurring charges in malaysia
What is Ecomhunt and why users in malaysia subscribe
Ecomhunt is a subscription software platform designed for e-commerce sellers and dropshippers who use Shopify and similar channels. The service provides trending product research, market data analysis, and supplier information to help you test new products in your online stores. Many Malaysian entrepreneurs choose Ecomhunt because it promises to compress months of manual research into days of dashboard browsing.
The service operates on a freemium model with three paid subscription tiers ranging from RM105.00 to RM210.00 per month. Each plan includes access to a product database, analytics dashboards, and AliExpress supplier linking. The suite tier adds deeper market analysis and consultation features. However, the subscription renews automatically each month unless you cancel before the renewal date, which is where many users run into unexpected charges and frustration.
How Ecomhunt billing works in malaysia
Ecomhunt charges your payment method automatically on your monthly renewal date. The company does not maintain a publicly listed Malaysian office or support centre, which means all support flows through email ([email protected]) with no guaranteed response time for Malaysian time zones. When you sign up, Ecomhunt offers a 14-day free trial with no credit card required during the trial period.
The critical issue for Malaysian subscribers is that the automatic renewal happens silently. Your next billing date is set when you activate a paid plan, and if you do not cancel before that exact date, Ecomhunt will charge your card again. This is standard SaaS practice, but Ecomhunt's cancellation interface is not prominently signposted, so many users discover the charge on their bank statement only after it has been processed.
Why you might want to cancel Ecomhunt
Common reasons Malaysian users cancel include low engagement (the dashboard feels overwhelming after the first week), unexpected monthly charges (forgetting the subscription exists), or preference for competitor tools like Oberlo or Spocket. Some users find the product research database does not match their niche, or they return to manual research methods because they understand their market better than any algorithm.
Others cancel because the RM105 to RM210 monthly cost stretches their budget once they realise conversion rates from Ecomhunt-suggested products do not meet their expectations. This is a legitimate business decision, and the law gives you the right to cancel at any time, provided you follow the correct procedure to avoid being charged again.
Your legal position and consumer rights in malaysia
As a Malaysian consumer purchasing a digital service subscription, your rights are protected under the Consumer Protection Act 1999. This legislation requires that every service provider, including Ecomhunt, provide clear information about billing, renewal terms, and cancellation procedures. Furthermore, any subscription service must obtain your explicit consent before each charge, and you have the right to withdraw that consent at any time.
The Consumer Protection Act 1999 also establishes that subscription contracts must include a cooling-off period. Ecomhunt advertises a 14-day money-back guarantee for new paid subscriptions, which exceeds the legal minimum. If you cancel within 14 days of your first paid charge, you are entitled to request a full refund, provided you can demonstrate that you initiated the cancellation request within that window.
Your legal position with Ecomhunt subscriptions
Your right to cancel: You can cancel your Ecomhunt subscription at any time without penalty or justification. The Consumer Protection Act 1999 does not require you to give a reason. You must simply follow the company's stated cancellation procedure and ensure you receive written confirmation of cancellation before your next billing date.
14-day money-back guarantee: If you paid for a subscription and cancel within 14 calendar days of the charge, Ecomhunt must refund the full amount. This right exists independently of any company policy and is backed by consumer law. You must request the refund in writing (email counts) and provide evidence of your cancellation request date.
Automatic renewal disclosure: Ecomhunt is legally required to disclose the exact renewal date, the amount you will be charged, and the cancellation method before you complete your purchase. If this information was not clearly presented, you may have grounds to dispute the charge with your bank or payment provider.
If Ecomhunt refuses to cancel: If the company ignores your cancellation request or refuses to stop charging you, you can lodge a complaint with the Malaysian Communications and Multimedia Content Forum (CMMC) or escalate to your bank's dispute resolution team. Yafee specialises in helping consumers navigate these disputes, and our legal framework guides ensure you understand your position before escalating.
Pricing breakdown and what you are actually paying for
Understanding the cost structure helps you decide whether to cancel or downgrade. The following table outlines the three paid Ecomhunt plans available to Malaysian subscribers and what each tier includes.
| Plan | Monthly cost | Core features | Best for |
|---|---|---|---|
| Basic | RM105.00 | Product database, 2-year trend history, basic analytics | New sellers testing the service |
| Pro | RM175.00 | Unlimited database access, one-to-one consultant calls, advanced analytics | Active sellers needing guidance |
| Suite | RM210.00 | Everything in Pro, plus AliExpress deeplinks, supplier negotiation tools | Volume sellers with complex supply chains |
If you are on the Basic or Pro plan and have not used the dashboard in more than two weeks, the monthly charge is unlikely to deliver value. Cancelling immediately stops the recurring expense and prevents a surprise charge at renewal. If you might return to the service later, consider downgrading to a lower tier instead, because you can always upgrade again without a new setup fee.
Step-by-step guide to cancel Ecomhunt
Cancelling Ecomhunt requires you to follow a specific sequence to ensure the subscription stops and you receive confirmation. The process takes approximately 5 to 10 minutes, but you must complete every step to avoid being charged at renewal.
Step 1: log in to your Ecomhunt account
Visit the Ecomhunt website and log in using your email address and password. If you have forgotten your password, click the "Forgot password" link on the login page and follow the email recovery instructions. You must be able to access your account dashboard to proceed, so verify your login details work before moving forward.
Step 2: navigate to your account or subscription settings
Once logged in, look for your profile menu, typically located in the top-right corner of the dashboard. Click on "Account", "Settings", "Billing", or "Subscription" depending on the current layout. Ecomhunt's interface may vary slightly, so if you cannot find these options immediately, scroll through the dashboard footer for a "Manage subscription" or "Billing preferences" link.
Many users report that the cancellation option is nested inside the billing section rather than the main account menu. If you reach a page showing your current plan and next billing date, you are in the correct location.
Step 3: locate and click the cancel or downgrade button
On your subscription page, you will see your active plan displayed with the next billing date and the amount you will be charged. Look for a button or link labelled "Cancel subscription", "Downgrade plan", or "Manage plan". Click this button to initiate the cancellation process.
If you see only a "Change plan" option, click it and select a lower tier or the free plan. If the free plan is no longer available (some services remove it after you have paid), look for a "Cancel" or "Delete subscription" button on the same page. You may need to scroll down or click an expand button to reveal cancellation options.
Step 4: confirm the cancellation reason (optional)
Ecomhunt may ask why you are cancelling. This is optional feedback and does not affect your cancellation. You can select a reason from a list (e.g., "Too expensive", "Not using it", "Found a better tool") or leave this blank and click "Continue". Your answer does not determine whether your subscription stops.
Step 5: review the cancellation summary and confirm
Before finalising, Ecomhunt will show you a summary confirming:
- Your plan name and current renewal date
- The amount you will no longer be charged at renewal
- Your access end date (usually immediate or at the end of the current billing period)
Read this summary carefully. If your next billing date is tomorrow, you must cancel immediately to avoid that charge. If the summary is correct, click "Confirm cancellation" or "Yes, cancel my subscription".
Step 6: save your cancellation confirmation email
After you click confirm, Ecomhunt will display a cancellation confirmation message on screen. Immediately take a screenshot of this message, including the date and time. Within minutes, check your email inbox (including spam and promotions folders) for a cancellation confirmation email from Ecomhunt or their payment processor.
Open this email and save it to a dedicated folder. This email is your proof of cancellation and is essential if Ecomhunt charges you again or if you need to dispute a charge with your bank. Do not delete this email for at least 3 months after cancellation.
Step 7: verify cancellation on your next expected billing date
On the date your subscription was previously set to renew, check your bank or credit card statement. Confirm that no charge from Ecomhunt appears. If a charge does appear despite your cancellation, contact [email protected] immediately with your cancellation confirmation email attached and request an immediate refund.
If Ecomhunt does not respond within 5 business days, contact your bank and initiate a chargeback dispute, citing your cancellation confirmation as evidence.
What to do if Ecomhunt charges you after cancellation
If you receive a charge from Ecomhunt after you have cancelled, do not panic. This happens occasionally due to system processing delays or human error, and it is reversible through straightforward escalation.
Immediate action: contact Ecomhunt support
Send an email to [email protected] with the subject line "Refund request: Unexpected charge after cancellation". Include the following information:
- Your account email address
- The date you clicked "confirm cancellation"
- A screenshot of your cancellation confirmation message
- The cancellation confirmation email from Ecomhunt (attach it or paste the key details)
- The date the unexpected charge appeared on your bank statement
- The amount charged
Ecomhunt support typically responds within 24 to 48 hours and will process a refund if your cancellation confirmation is valid. Do not pay attention to email delays or initial denials; the company's own terms allow cancellation without penalty, and the charge should not have occurred.
If Ecomhunt does not refund within 7 days
If support does not refund you within 7 business days, contact your bank or credit card provider immediately. You have the right to dispute the charge as an unauthorised transaction or billing error. Provide your bank with the cancellation confirmation email as evidence that you terminated the subscription before the charge date.
Your bank can initiate a chargeback, which forces Ecomhunt to prove the charge was authorised. In this case, your cancellation confirmation proves it was not authorised, and you will receive the refund. Yafee has helped thousands of consumers navigate disputed charges and chargeback procedures, and your bank's dispute team is your strongest lever if the company ignores your request.
Refund eligibility and how to request your money back
Ecomhunt advertises a 14-day money-back guarantee for paid subscriptions. This means if you signed up for Basic, Pro, or Suite and cancel within 14 calendar days of the first charge, you can request a full refund of that charge.
Are you eligible for a refund?
You are eligible if all of the following are true:
- You are within 14 days of your first paid subscription charge
- You initiated your cancellation request within that 14-day window (the email must have been sent before day 14 expires)
- You have not received subsequent charges (if you subscribed for two months, only the first month refund is guaranteed)
If you are outside the 14-day window, you are not entitled to a refund under the money-back guarantee. However, you may still have grounds for a refund if Ecomhunt's billing terms were not clearly disclosed, or if the service was fundamentally unavailable during your subscription period.
How to request a refund
Send an email to [email protected] with the subject line "Refund request: Money-back guarantee". Include:
- The date you signed up for a paid plan
- The date of your first charge (from your bank statement)
- Today's date and your cancellation request date (to show you are within 14 days)
- Your account email address
Ecomhunt support will verify your dates and process the refund if eligible. Refunds typically take 5 to 10 business days to appear in your bank account, depending on your bank's processing speed.
Common mistakes when cancelling Ecomhunt
Many users successfully cancel Ecomhunt, but a few missteps can lead to unexpected charges or confusion. Stay alert to these traps, and you will avoid frustration altogether.
Mistake 1: assuming a downgrade is the same as cancellation
If you click "Change plan" and select the free tier, this downgrades your subscription but does not cancel it entirely. You will retain a free account, but if you accidentally upgrade later, charges will resume from the date you upgrade. If you want to cancel completely and remove all access, you must click "Cancel subscription", not "Change plan".
Mistake 2: not saving your cancellation confirmation
After you click "Confirm cancellation", Ecomhunt displays a confirmation message on screen, but this message disappears if you refresh the page or log out. If you do not take a screenshot or save the confirmation email immediately, you will have no proof you cancelled if a dispute arises later. Your cancellation confirmation is your only weapon if Ecomhunt charges you again, so treat it as critical documentation.
Mistake 3: cancelling just before midnight on the last day of your billing cycle
If your renewal date is tomorrow and you cancel at 11 p.m. tonight, Ecomhunt's system may still process the renewal charge before your cancellation request is fully processed. To be absolutely safe, cancel at least 24 hours before your renewal date. Check your billing page to see the exact renewal date and time, and cancel with a buffer.
Mistake 4: cancelling via email instead of the dashboard
Some users email [email protected] to request cancellation rather than using the dashboard button. Email requests are slower to process and lack the immediate confirmation. Always cancel through your account dashboard if possible, because this generates an automatic confirmation message and email receipt. Email support should be your backup option only if the dashboard cancellation button is broken or missing.
Mistake 5: forgetting to check your statement after cancellation
After you cancel, mark your renewal date on a calendar. On that date, check your bank or credit card statement to confirm no charge appeared. If you forget and a charge posts, you will have less time to dispute it. Verification takes only 30 seconds and prevents weeks of frustration.
After your Ecomhunt cancellation: what happens next
Once you successfully cancel, your subscription enters a wind-down period. Understanding what happens next prevents confusion about your access and data.
Access to your account after cancellation
You will retain access to your Ecomhunt account for the remainder of your current billing period (if you are on a monthly plan, you keep access until the end of this month). After that date passes, your login will either stop working or downgrade to a free-tier version with limited features. Ecomhunt will notify you of the exact access end date in your cancellation confirmation email.
If you need to export product lists, notes, or research before you lose access, download these before your access end date. Ecomhunt does not guarantee that you can retrieve this data after your subscription expires, so act quickly if you want to keep records.
Cancellation of linked integrations
If you have connected Ecomhunt to your Shopify store or other e-commerce platform through an API or third-party integration, cancelling your Ecomhunt subscription will disable that integration. Your Shopify store will not be affected, but any automated feeds or data syncs from Ecomhunt will stop. Check your Shopify apps and remove the Ecomhunt app manually if you no longer want it visible in your admin panel.
Unsubscribe from marketing emails
After cancellation, Ecomhunt may continue to send you promotional emails offering discounts or win-back offers. If you do not want to receive these emails, click the "Unsubscribe" link at the bottom of any promotional email, or email [email protected] and ask to be removed from all marketing lists.
Should you cancel or downgrade Ecomhunt instead
Before you finalise your cancellation, consider whether downgrading might be a better option. This table compares the scenarios where cancellation is the right choice versus when downgrading makes more sense.
| Situation | Best action | Reason |
|---|---|---|
| You have not used the dashboard in 3+ weeks | Cancel completely | No engagement means no future value; cut the cost |
| You use it occasionally but RM105+ is too expensive | Downgrade to the free plan | Keep access for occasional research without monthly cost |
| You are on Pro or Suite and rarely use advanced features | Downgrade to Basic | Reduce cost from RM175/RM210 to RM105 and see if Basic is enough |
| You are testing this month and will decide next month | Cancel now; restart free trial next month | Avoid unwanted charges; restart fresh if you want to try again |
| You have a better tool and never look at Ecomhunt | Cancel completely | No reason to keep a subscription you do not use |
Downgrading is useful if you might use Ecomhunt in the future but want to pause spending now. Cancelling is the right choice if you do not plan to use the service again or want to eliminate the monthly obligation entirely. Both options prevent charges at renewal, provided you complete the process before your next billing date.
How yafee can help you understand your subscription rights
Yafee is a consumer-focused legal platform specialising in subscription cancellations and SaaS contract disputes. If you are unsure about your rights with Ecomhunt, or if you encounter resistance when you try to cancel, Yafee provides clear, legally grounded guidance to help you navigate the process.
Many Malaysian consumers feel uncertain about their legal position when dealing with international SaaS providers like Ecomhunt, particularly because the service does not maintain a local office. Yafee clarifies your position under Malaysian consumer law and shows you the exact steps to escalate if the company refuses to honour your cancellation. You do not need a lawyer to cancel Ecomhunt, but Yafee ensures you understand your rights and the evidence you need to protect yourself if a dispute arises.
If Ecomhunt has already charged you after you cancelled, or if you are unsure whether your cancellation went through, Yafee's framework helps you gather evidence and take the next step with confidence. Visit yafee.com to explore guides for other SaaS services, or use the escalation templates Yafee provides to contact Ecomhunt support with a legally sound written request.
Key steps checklist for cancelling Ecomhunt
Use this checklist to ensure you have completed every step correctly and that your subscription will not be charged again.
- Identify your renewal date: Log in to your Ecomhunt account and note the exact date your subscription renews this month
- Cancel before the renewal date: Complete the dashboard cancellation steps (log in, navigate to billing, click cancel, confirm) at least 24 hours before renewal
- Save your cancellation confirmation: Take a screenshot of the confirmation message and save the confirmation email Ecomhunt sends you
- Export any data you need: Download product lists or research notes before your access ends
- Monitor your bank statement: On your renewal date, check your statement to confirm no charge from Ecomhunt appears
- Request a refund if eligible: If you are within 14 days of your first charge, email [email protected] with your cancellation confirmation and request a refund
- Escalate if needed: If Ecomhunt charges you again or refuses to refund, contact your bank to dispute the charge using your cancellation confirmation as evidence
- Unsubscribe from marketing: Click unsubscribe on any promotional emails you receive after cancellation
Contacting Ecomhunt support and escalation routes
If you need help during your cancellation or encounter any issues, use the following contact methods. Note that Ecomhunt does not disclose a physical mailing address in Malaysia, so email is your primary escalation route.
Ecomhunt support contact details
Email: [email protected]
Response time: 24 to 48 hours (may be slower due to time zone differences)
Support availability: Email support only; no phone number or live chat listed
Physical address: Not publicly disclosed in Malaysia
If Ecomhunt does not respond
If Ecomhunt support does not respond within 5 business days, or if they refuse your cancellation or refund request, escalate to:
- Your bank or credit card provider: Initiate a chargeback dispute and provide your cancellation confirmation email as evidence
- Malaysian Communications and Multimedia Content Forum (CMMC): Lodge a formal complaint if the company violates your consumer rights under the Consumer Protection Act 1999
- Yafee dispute escalation templates: Use Yafee's pre-written templates to send a formal demand letter to Ecomhunt citing the Consumer Protection Act 1999
You have legal recourse if Ecomhunt ignores your cancellation request or charges you without authorisation. The Consumer Protection Act 1999 requires companies to respect your explicit withdrawal of consent, and any charge after you have cancelled is technically unauthorised. Your bank can reverse it.
Summary: why cancel Ecomhunt and when to do it
Ecomhunt is a useful tool for some e-commerce sellers, but it is not essential, and the monthly cost (RM105 to RM210) is significant for sellers still building their business. If you have not used the dashboard in more than two weeks, or if you realised the service does not match your research workflow, cancelling immediately stops the recurring charge and frees up budget for other tools or inventory.
Cancelling Ecomhunt is straightforward if you follow the correct procedure: log in, navigate to your billing settings, click cancel, confirm, and save your confirmation email. Verify that no charge appears on your renewal date. If Ecomhunt charges you anyway, your cancellation confirmation is your proof that you terminated the subscription, and your bank will reverse the charge through a chargeback dispute.
Your consumer rights in Malaysia are clear. The Consumer Protection Act 1999 gives you the right to cancel at any time without penalty. Ecomhunt's 14-day money-back guarantee goes further and offers a refund if you change your mind within two weeks. Use these protections confidently, and do not let an international SaaS company charge you for a service you no longer want.
Yafee has helped thousands of consumers cancel SaaS subscriptions, understand their refund eligibility, and escalate disputes with unresponsive companies. If you have questions about your cancellation or need to escalate your case, visit yafee.com for guides, templates, and step-by-step support tailored to Malaysian consumer law. Your subscription is your money, and you have the right to reclaim it.