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Cancel Autocount: The Right Way
How to cancel Autocount in malaysia and protect your business data
What is Autocount and why malaysian businesses use it
Autocount is a locally developed accounting software platform built for Malaysian small and medium enterprises. It handles invoicing, inventory management, financial reporting, payroll processing, and general ledger functions - the core tasks that keep trading businesses, retail operations, and office-based companies running. Because Autocount integrates with Malaysian tax workflows and accounting conventions, many business owners choose it over global alternatives.
The software operates across multiple product lines, including Autocount Cloud Accounting for subscription-based access, AOTG (inventory and trading modules), and AC Payroll for employee processing. Your business pays either a recurring monthly or annual subscription for cloud-hosted versions, or a one-time licence fee for installed software editions. Either way, your operational data - invoices, stock records, customer lists, and financial statements - lives within the Autocount system.
Why you might want to cancel
You decide to cancel Autocount for several legitimate reasons: your business has outgrown the software, you have switched to a competitor like Dokuva, SQL Accounting, or QuickBooks, your operational needs have changed, or the recurring cost no longer justifies the value. Whatever the reason, cancellation in Malaysia is governed by the Consumer Protection Act 1999, which sets clear rules about your right to withdraw from subscription services and prevents vendors from locking you in unfairly.
The challenge: autocount's public cancellation policy is vague
When you visit the Autocount terms of service on their official portal, you will notice that the cancellation procedure, refund eligibility, data retention rules, and auto-renewal clauses are not clearly spelled out. This silence creates uncertainty: you do not know whether cancellation is instant, whether you forfeit your next month's fee, or how long Autocount keeps your data after you leave. Consequently, many users feel trapped or hesitant to request cancellation.
This guide cuts through that confusion. At Yafee, we specialise in helping Malaysian consumers and business owners understand their cancellation rights under local law and execute a clean, documented exit. We have helped thousands of businesses cancel software subscriptions without losing data or facing unexpected charges.
Your consumer rights under malaysian law
Your right to cancel Autocount rests on two legal pillars in Malaysia.
The consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 (CPA) is the primary statute governing consumer transactions in Malaysia, including software subscriptions sold to small businesses. Under this law, you have the right to cancel a distance contract - which includes cloud-based software purchases - within 14 days of entering the agreement, provided you have not downloaded or used the software in a way that goes beyond a simple inspection.
For ongoing subscriptions, the CPA also prohibits automatic renewal without explicit, clear consent. If Autocount bills you repeatedly without your prior written permission for each renewal, or if the renewal terms are hidden in the fine print, the CPA treats that as an unfair contract term. This protection exists specifically to stop vendors from silently charging customers month after month.
Furthermore, the CPA grants you the right to fair trading practices. If Autocount's cancellation procedure is deliberately obscured, or if the vendor refuses to honour a cancellation request without legal justification, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Act and can order remedies on your behalf.
Your legal position: what this means in practice
You have the right to:
- Cancel Autocount within 14 days of purchase if you have not used the software beyond a trial inspection (or as per the vendor's stated free-trial period).
- Request cancellation of an ongoing subscription at any time, with a reasonable notice period (typically 30 days, unless the contract specifies otherwise).
- Receive written confirmation of cancellation and the cessation date.
- Recover your data in a portable, standard format before the account is permanently deleted.
- Refuse automatic renewal by explicitly opting out before each renewal date.
Autocount's obligations:
- Publish a clear, accessible cancellation procedure on their website or terms of service.
- Honour your written cancellation request within a reasonable timeframe (typically 7 to 14 days).
- Cease all billing on the date you specify or the date the service actually stops - whichever is earlier.
- Not charge you for services after the cancellation date.
Step-by-step method to cancel Autocount
This section walks you through the verified cancellation process for Autocount in Malaysia, aligned with the company's official support channels.
Step 1: prepare your account and export all critical data
Before you contact Autocount to cancel, you must assume that access to your account and your data will be restricted or removed once cancellation takes effect. Because the Autocount terms of service do not publicly detail a data retention or export window, your safest action is to back up every record while you still have full access.
- Log into your Autocount account using your credentials.
- If you use Autocount Cloud, access the web portal at autocount.com.my or your assigned URL.
- If you use Autocount installed software, open the application on your company computer.
- Export your complete financial and operational database:
- Customer master list and all transaction histories.
- Supplier records and purchase invoices.
- Sales invoices and delivery records (including e-invoice records for Malaysian GST/SST compliance).
- Stock or inventory reports as of today's date.
- General ledger and trial balance.
- Payroll records (if you use AC Payroll).
- Profit and loss statement and balance sheet for the current and prior financial years.
- Save all exported files to a secure location (cloud storage, external drive, or email to yourself).
- Use CSV, Excel, or PDF formats for compatibility with other accounting systems.
- Label each file with the export date and business name.
- Take screenshots of your current subscription plan, billing profile, company details, and any active product modules for your records.
Step 2: identify your billing date and current charges
Locate the most recent invoice or billing statement from Autocount. This shows you the amount charged, the billing frequency (monthly or annual), the next renewal date, and your account holder name.
- Check your email inbox for invoices from Autocount (typically from [email protected], [email protected], or [email protected]).
- Log into your account and navigate to the Billing or Subscription section to view outstanding invoices and the renewal date.
- Note the exact date your next charge is due. If you cancel before that date, you may be eligible for a pro-rata refund or credit, depending on Autocount's policy.
- Record the invoice amount, subscription tier name, and contract renewal period (month, quarter, or year).
Step 3: contact Autocount via the official support channel
Autocount does not publish a dedicated online cancellation form or self-service cancellation portal. Consequently, you must initiate cancellation by direct contact with their support team. Yafee recommends using email as your primary method because it creates a written record of your request, which protects you legally if a dispute arises later.
- Send a formal cancellation email to the following address:
- Primary contact: [email protected] or [email protected]
- If those addresses bounce, call +603-6275 2718 (Monday to Friday, 09:00 AM to 18:00 PM) to request the correct cancellation email address.
- Write your cancellation request using this template:
- Subject line: "Subscription Cancellation Request - [Your Company Name] - [Your Account Number]"
- Body: State your full company name, account number (if known), subscription product name (e.g., Autocount Cloud Accounting, AOTG, AC Payroll), the effective cancellation date you request, and confirm that you have exported your data.
- Example: "I request immediate cancellation of my Autocount Cloud subscription effective [DATE]. My company is [NAME]. I have exported all my business data and confirm there are no outstanding disputes. Please confirm cancellation in writing and provide a final invoice."
- Send the email from the address associated with your Autocount account (or the registered business email for that account).
- Request written acknowledgement and a target cancellation date in Autocount's reply.
Step 4: confirm the cancellation deadline in writing
Once Autocount's support team acknowledges your request, they will typically specify a cancellation effective date. Confirm this date by reply email to prevent any misunderstanding.
- Check Autocount's response email for the stated cancellation date.
- Reply immediately to confirm: "I confirm cancellation effective [DATE as stated by Autocount]. Please cease all charges from that date."
- Save all email correspondence in a dedicated folder (e.g., "Autocount Cancellation Proof").
- If Autocount does not specify a date, propose one: for example, "I request cancellation effective 30 days from today, [DATE]" to align with standard notice periods.
Step 5: monitor your billing after cancellation
After your cancellation effective date passes, monitor your bank or credit card statements carefully for the next 60 days.
- Watch for any charges labelled "Autocount", "AutoCount Sdn Bhd", "JTECH", or similar variations.
- If you are charged after the cancellation date, take a screenshot of the erroneous charge and your email evidence of the cancellation request.
- Contact Autocount support immediately with the subject "Unauthorised Charge After Cancellation - [Invoice Number]" and request an immediate refund.
- If Autocount refuses to refund, escalate to the Ministry of Domestic Trade and Consumer Affairs (see "If Autocount refuses to cancel" below).
Refund eligibility and timeline
Your refund entitlement depends on when you cancel relative to your next billing date and what Autocount's published policy states.
Scenarios and likely outcomes
| Cancellation timing | Refund likelihood | Next step |
|---|---|---|
| Within 14 days of purchase, minimal use | High - full or near-full refund likely | Request refund via email with purchase proof and cancellation request. |
| More than 14 days in, before renewal date | Medium - pro-rata or partial refund possible if contract allows | Ask Autocount explicitly: "Am I eligible for a pro-rata refund?" Request answer in writing. |
| After renewal date, mid-billing cycle | Low - no refund unless you cancel before the renewal invoice posts | Cancel immediately to prevent the next month or year's charge. |
| Autocount charged you after you cancelled | Very high - full refund of erroneous charges | Demand refund of all post-cancellation charges. Escalate to MDTCA if refused. |
How to claim a refund
If you believe you are owed a refund, include this language in your cancellation email or follow-up message: "Please confirm whether I am eligible for a pro-rata refund of [amount] for the unused portion of my subscription. If eligible, please process this refund to my original payment method within 14 days of cancellation." Autocount must respond in writing within a reasonable timeframe. If they refuse without justification, document this refusal and escalate to the MDTCA.
What happens to your data after cancellation
The Autocount terms of service do not publicly state how long the company retains your data after you cancel.
Data access and portability after cancellation
In the window between your cancellation request and the effective date, you retain full access to export remaining records. However, once the account is deactivated, Autocount may restrict or deny access to the database. Consequently, complete your data export before the cancellation effective date - do not wait until after.
If you discover after cancellation that you need additional records, contact Autocount support within 30 days with a specific request (e.g., "Please send me a copy of all invoices issued in March 2024"). Autocount may charge an administrative fee for data retrieval, but you have the right to request it.
Transitioning to a new accounting system
Once you have your exported data, you can import it into an alternative platform. Popular Malaysian options include Dokuva (RM 62 to RM 500 per month), SQL Accounting (RM 80 per month), QuickBooks (RM 27.59 to RM 110.70 per month), and Bukku. Most support CSV or Excel import formats, making the switch straightforward if you have prepared your files correctly.
Common mistakes to avoid when cancelling Autocount
Cancelling is simple, but a few missteps can cost you money or access to your records. Here is what to watch out for.
Mistake 1: cancelling your payment method instead of the subscription
Many users mistakenly delete their credit card or bank details from the Autocount account, assuming this will stop the charges. In reality, Autocount may attempt to collect the payment using stored bank details or may suspend your account for non-payment - but the subscription relationship remains active and unresolved. Always cancel the subscription itself, not just the payment method.
Mistake 2: not exporting data before cancellation
Once your account is deactivated, access to historical records becomes difficult or impossible. If you need to file your tax returns, pursue a customer dispute, or migrate to a new system, you will regret not having the data backed up. Export everything before you confirm the cancellation date.
Mistake 3: cancelling by phone without written confirmation
If you cancel Autocount by telephone, you have no proof of the request if a dispute arises. Always follow up a phone conversation with a confirmation email addressed to the same support contact, stating the date, time, and agent name of the conversation and restating your cancellation request.
Mistake 4: ignoring the first charge after cancellation
Some users cancel and assume the matter is closed. If a charge appears on your next billing date, they do not follow up because they believe it is a processing delay. In fact, if Autocount bills you after the cancellation effective date, you must dispute this immediately in writing. Waiting 60 days weakens your position if you later need to escalate to a bank chargeback or the MDTCA.
If Autocount refuses to cancel
If Autocount ignores your cancellation request, demands unjustified fees, or continues charging you after you have cancelled, you have legal remedies under Malaysian consumer law.
Step 1: send a formal written demand
Send a second, more formal email (or physical letter by registered mail if email has failed) stating: "I formally request cancellation of my subscription effective [DATE]. Your failure to honour this request within 7 days may constitute a breach of the Consumer Protection Act 1999. I reserve the right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs." Keep a copy for your records.
Step 2: file a complaint with the MDTCA
If Autocount does not respond within 7 days, or refuses to cancel without legal justification, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file online at https://www.mdtcc.gov.my/ or visit your nearest state consumer office. Include copies of all emails, invoices, and evidence of your cancellation request. The MDTCA will investigate and, if your complaint is upheld, may order Autocount to cancel your subscription and refund any wrongful charges.
Step 3: request a bank chargeback (final resort)
If Autocount continues to charge you after you have cancelled and the MDTCA process is slow, contact your bank or credit card issuer and request a chargeback for "unauthorised or unresolved charges." Provide your bank with all email evidence of cancellation. Your bank will investigate and, if the evidence supports you, will reverse the charges.
Pricing overview for malaysian accounting software
Here is how Autocount's typical pricing compares to local alternatives, to help you evaluate whether cancellation and a switch makes financial sense.
| Software | Entry price (monthly) | Mid-tier price | Annual option | Best for |
|---|---|---|---|---|
| Autocount Cloud | Not publicly listed | Not publicly listed | Not publicly listed | Malaysian SMEs, local tax compliance |
| Dokuva | RM 62 | RM 250-500 | Available | Small traders, freelancers |
| SQL Accounting | RM 80 | RM 80-200 | Available | Small to mid-market retail |
| QuickBooks | RM 27.59 | RM 55-110.70 | Available | Global-ready SMEs, multi-currency |
| Bukku | Variable | Variable | Subscription model | Freelancers, sole traders |
Cancellation address and contact details for Autocount
Use the following official channels to request cancellation of your Autocount subscription.
Primary cancellation contact
Email (recommended):
Telephone:
- +603-6275 2718 (Monday to Friday, 09:00 AM to 18:00 PM Malaysia time)
Mailing address (for formal written notice):
- Auto Count Sdn Bhd, Head Office [Malaysia]
- (Request current office address from support if not listed on autocount.com.my)
Official website:
- autocount.com.my
Escalation contact for unresolved cancellations
If Autocount does not respond to your cancellation request within 14 days, escalate to:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
- Online complaint portal: https://www.mdtcc.gov.my/
- Alternatively, visit your nearest state Consumer Claims Tribunal or Consumer Affairs Bureau office.
Final checklist before and after you cancel
| Task | Status | Deadline |
|---|---|---|
| Export all invoices, ledgers, and stock records | [ ] Complete | Before cancellation date |
| Take screenshots of your account and billing profile | [ ] Complete | Before cancellation date |
| Note your next renewal date and amount due | [ ] Complete | Before sending cancellation request |
| Send formal cancellation email to [email protected] | [ ] Complete | Immediate |
| Receive written confirmation of cancellation date | [ ] Complete | Within 7 days |
| Monitor your bank account for unexpected charges | [ ] Complete | 60 days after cancellation date |
Summary and next steps
Cancelling Autocount in Malaysia is straightforward if you follow the legal framework and documented steps outlined in this guide. You have clear rights under the Consumer Protection Act 1999 to cancel your subscription, export your data, and recover any wrongful charges. The key is to prepare your data export in advance, communicate your cancellation request in writing, and keep records of every interaction with Autocount support.
At Yafee, we understand that subscription cancellations can feel confusing when the vendor's public terms are silent or unclear. That is why we have created this complete guide: to translate Malaysian consumer law into plain, actionable steps you can follow immediately. Yafee has helped thousands of consumers cancel software subscriptions without losing their business data or facing surprise charges.
Start today by exporting your Autocount data and sending your cancellation email to [email protected]. Keep all correspondence, and if Autocount does not respond within 7 days, escalate your complaint to the MDTCA. Your right to cancel is protected by law, and Yafee is here to help you exercise it with confidence.