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Frequently asked questions
Cancel Ecomhunt: The Right Way
How to cancel Ecomhunt and claim your refund in new zealand
What is Ecomhunt and why you might use it
Ecomhunt is a product-research and dropshipping intelligence platform that helps ecommerce entrepreneurs identify winning products, track performance metrics, and access educational resources. The service is operated by Blueicon Ltd., an Israeli company offering both free and paid subscription tiers to sellers across New Zealand and beyond.
The platform gives you access to a curated database of trending products, real-time analytics, product tracking tools, and training materials designed for dropshipping sellers. You pay monthly or annually depending on your chosen plan tier, with all charges processed in New Zealand dollars (NZD), though pricing is pegged to USD conversion rates.
Who uses Ecomhunt
Ecomhunt suits online sellers hunting for product validation data and market insights. If you are exploring dropshipping or already running an ecommerce store, the analytics and training may appeal to your workflow. However, if you find the data overwhelming, costs too high, or the tool underperforming for your business model, cancelling is straightforward and your consumer rights are protected under New Zealand law.
Ecomhunt pricing and plan breakdown
Understanding what you pay and which plan fits your business helps you decide whether cancellation makes financial sense.
Current plan costs in new zealand dollars
| Plan | Monthly price (NZD) | Annual equivalent | Key features |
|---|---|---|---|
| Free | NZ$0.00 | NZ$0.00 | 10 live trending products, 3 tracker sessions |
| Basic | NZ$50.34 | NZ$603.00 (approx.) | 50 live products, 10 tracker sessions, 2-year product history |
| Pro | NZ$85.06 | NZ$1,020.72 (approx.) | Unlimited features, 80 live products, 100 tracker sessions, 1-on-1 consultancy |
| Suite | NZ$119.78 | NZ$1,437.36 (approx.) | All Pro features plus AliExpress integration, content library, advanced training |
Important pricing details you should know
Prices shown are approximate NZD conversions (based on USD 1 = NZD 1.736 as of January 2026) and fluctuate with exchange rates. Annual subscriptions typically cost less per month than month-to-month billing, so review your billing frequency before cancelling. If you signed up on annual terms, your cancellation stops future renewals but you retain access until your paid period expires.
Check your exact billing date before you cancel to maximise the value of any remaining credit or access period. Yafee recommends taking a screenshot of your current billing status for your records when you initiate cancellation.
Why you might want to cancel Ecomhunt
Cancellation happens for many legitimate business reasons, and Yafee is here to help you exit cleanly and understand your entitlements.
Common reasons to cancel
- The tool does not match your product-research workflow or ecommerce model
- You have switched to a competitor platform offering better analytics or lower cost
- You are scaling down your dropshipping operation or moving to a different sales channel
- The monthly subscription cost no longer fits your business budget or cash flow
- The platform lacks features you need, or the interface frustrates your team
- You purchased within 30 days and want your money back with no strings attached
- The service quality has declined or fails to deliver the promised functionality
What cancelling does and does not mean
Cancelling your Ecomhunt subscription stops future billing cycles and halts auto-renewal of your plan. Your account data (saved products, trackers, notes) may remain stored depending on Ecomhunt's data retention policy. You typically retain access to your account through the end of your current paid billing period, but no further charges apply after cancellation is processed.
Cancellation is not the same as account deletion. If you want full account removal and want Ecomhunt to erase your personal data, contact their support team separately after you have cancelled your subscription. Yafee advises keeping a copy of any data you wish to preserve before requesting deletion.
Your consumer rights under new zealand law
Your right to cancel Ecomhunt is grounded in the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA), which protect your position as a consumer in New Zealand.
What the consumer guarantees act means for you
Under the CGA, you have the right to cancel a subscription service if the service fails to meet the guarantee of acceptable quality. If Ecomhunt does not deliver the features, performance, or reliability you paid for, you may be entitled to a refund, replacement, or remedy at no cost to you. The CGA applies regardless of what Ecomhunt's terms and conditions state.
Additionally, if you signed up for Ecomhunt online, you benefit from the 14-day consumer right of cancellation under the CGA (Section 17). This means you can cancel within 14 days of purchase for any reason, with a full refund, provided you have not yet accessed the service or have accessed it only to inspect its quality. After 14 days, your right to cancel depends on whether the service has failed to meet its promised performance.
Your legal position
You are a consumer under New Zealand law if you are purchasing Ecomhunt for personal or business use (not for resale). This means Ecomhunt cannot enforce unfair contract terms against you, and you have the right to complain to the Commerce Commission if the company engages in misleading or deceptive conduct. If Ecomhunt refuses your refund claim, you can escalate your complaint to the Commerce Commission or seek redress through the District Court.
How to cancel Ecomhunt: step-by-step methods
Ecomhunt offers multiple cancellation routes depending on how you prefer to submit your request. Choose the method that suits your situation and follow the exact steps Yafee has outlined below.
Method 1: cancel via your account profile
- Log in to your Ecomhunt account using your email and password
- Visit the Ecomhunt login page and enter your credentials
- If you have forgotten your password, use the "Forgot password" link to reset it
- Navigate to your account settings or billing section
- Click on your profile icon or name in the top right corner
- Select "Settings" or "Account" from the dropdown menu
- Locate the subscription or billing section
- Look for a tab labelled "Subscription", "Billing", or "Plan"
- This section displays your current plan tier and renewal date
- Select the "Cancel subscription" or "Downgrade" button
- Click the button next to your plan tier
- Read any confirmation prompts carefully before confirming
- Confirm your cancellation in the popup or confirmation page
- Ecomhunt may ask you to select a reason for cancellation (optional to answer)
- Click "Confirm cancellation" or "Yes, cancel my plan"
- Save your confirmation email or screenshot
- Ecomhunt will send you a confirmation email immediately
- Keep this email as proof of your cancellation request
Method 2: cancel via email to Ecomhunt support
- Draft a cancellation email to Ecomhunt support
- Use a professional, clear subject line: "Request to cancel my Ecomhunt subscription"
- Include your full name, account email address, and the email associated with your Ecomhunt login
- State the date you wish cancellation to take effect (immediately or on your next renewal date)
- Optionally explain your reason for cancellation (this strengthens your position if you later claim a refund)
- Send your email to Ecomhunt's support address
- Ecomhunt's support contact is typically [email protected] or a similar address on their website
- Use a registered email account so you can track and prove you sent the request
- Request written confirmation of your cancellation
- In your email, ask them to confirm cancellation in writing and provide the cancellation date
- This creates a paper trail if Ecomhunt continues to charge you after your request
- Monitor your email for a response
- Ecomhunt typically responds within 2-5 business days
- If you do not receive a response within 7 days, send a follow-up email or use Method 3 below
- Retain all email correspondence
- Save every email from Ecomhunt in a dedicated folder
- Screenshot confirmation messages in case emails are deleted
Method 3: cancel via formal written notice if Ecomhunt ignores your request
- Prepare a formal cancellation letter
- State your full name, account email, and the date of the letter
- Reference your previous cancellation requests (include dates of emails or account attempts)
- Quote the relevant section of the Consumer Guarantees Act 1993 if applicable
- Demand written confirmation of cancellation within 5 business days
- State that you will escalate to the Commerce Commission if cancellation is not confirmed
- Send your letter via registered email or certified post if possible
- Use a method that creates proof of delivery and receipt
- Keep the tracking number and proof of delivery for your records
- Wait for Ecomhunt's response (5 business days)
- If they respond and confirm cancellation, save the confirmation
- If they do not respond, proceed to escalation (see "What to do if Ecomhunt refuses to cancel" below)
Refund entitlements and how to claim them
Your right to a refund depends on how long ago you purchased Ecomhunt and whether the service has met its promised performance.
The 14-day consumer right to cancel and get a refund
Under the Consumer Guarantees Act 1993, if you purchased Ecomhunt online or at a distance (not in a physical store), you have the right to cancel within 14 days of purchase without giving a reason. To qualify for a full refund under this right, you must not have accessed the service beyond inspecting its quality, or you must have accessed it only to check that it works as promised.
If you cancel within 14 days and have not substantially used the service, Ecomhunt must refund all charges to your original payment method within 30 days. Yafee recommends cancelling as early as possible if you are unsure whether the service suits your needs, as this 14-day window is your strongest legal position.
Refund claims for service failure after 14 days
If you cancel after 14 days, your right to a refund depends on whether Ecomhunt has breached the guarantee of acceptable quality under the CGA. You may claim a refund (or partial refund) if you can demonstrate that the service does not deliver the features, performance, or reliability advertised. Examples include:
- Product data that is inaccurate, outdated, or missing entirely
- Trackers or analytics tools that malfunction or fail to update in real-time
- Training materials or resources that are incomplete, irrelevant, or unavailable
- Persistent technical issues (platform crashes, slow loading, login failures) that prevent you from using the service
- A lack of 1-on-1 consultancy or support that was promised in your plan tier
How to claim a refund from Ecomhunt
- Gather evidence of the service failure
- Take screenshots or video recordings showing the problem (e.g., missing features, outdated data, error messages)
- Compile a timeline of when the issue occurred and how long it has persisted
- Save any email exchanges with Ecomhunt support about the issue
- Contact Ecomhunt support with your refund claim
- Email [email protected] with the subject "Refund claim for service failure"
- Attach your evidence and explain clearly why the service has failed to meet the promised standard
- Request a full or partial refund and specify the amount you are claiming
- Set a deadline for their response (10-14 business days is reasonable)
- Wait for their response
- Ecomhunt will either approve your claim, offer a partial refund, or deny it
- If they approve, they will refund your payment within 30 days to your original payment method
- If Ecomhunt refuses your refund, escalate to the Commerce Commission
- The Commerce Commission (www.comcom.govt.nz) enforces the CGA and FTA
- File a complaint online or by post with your evidence and correspondence
- The Commission can order Ecomhunt to refund you and may impose penalties on the company
What happens after you cancel Ecomhunt
Understanding what changes and what remains accessible helps you plan your transition to another tool or sales channel.
Immediate changes after cancellation is confirmed
Once Ecomhunt confirms your cancellation, your account enters a grace period until the end of your current billing cycle. You typically retain full access to all features during this period, so you can export your data, save your tracker configurations, or download reports before access expires.
Auto-renewal stops immediately, so you will not be charged again after the current billing period ends. If you were on a monthly plan, access ends on the date your cancellation is processed. If you were on an annual plan, access continues until the anniversary of your annual payment (even though you have cancelled).
Data retention and account access
Ecomhunt does not delete your account or data automatically when you cancel. Your profile, saved products, trackers, and notes remain stored on their servers for a set period (usually 30 to 90 days, depending on their privacy policy). You can log in during this period to retrieve any information you need.
If you want Ecomhunt to permanently delete your account and personal data, contact their support team and request account deletion under the Privacy Act 2020. Yafee advises sending this request in writing and keeping a copy of your request for your records. Ecomhunt must complete deletion within 20 working days if the request is valid.
Moving your data to a new platform
Before your access expires, export any product lists, tracker data, or training notes you have created. Most SaaS platforms allow you to export data in CSV or JSON format. If Ecomhunt does not provide an export function, take screenshots or manual notes of your key information before cancellation takes effect.
Common mistakes to avoid when cancelling Ecomhunt
Cancellation is usually straightforward, but a few missteps can delay your exit or cost you a refund. Yafee has identified the most common errors so you can avoid them.
Mistake 1: not requesting written confirmation
If you cancel via the account portal and do not save your confirmation email, you have no proof you requested cancellation. If Ecomhunt charges you again by mistake, you will struggle to dispute the charge. Always save or screenshot your confirmation message and request email confirmation from support if you cancel by phone or in-person.
Mistake 2: cancelling without checking your renewal date
If you cancel on day 1 of your billing cycle, you still pay for the entire month before access ends. Check the exact date your next renewal is due before you cancel. If you want to avoid any further charges, cancel on or just before your renewal date.
Mistake 3: assuming account deletion equals subscription cancellation
Some users delete their account expecting cancellation to follow automatically. Account deletion does not stop billing; you must cancel your subscription first, then request account deletion separately. Yafee recommends cancelling your subscription, waiting for confirmation, then requesting account deletion only after you are confident you will not be charged again.
Mistake 4: missing the 14-day refund window
Your strongest refund position is within 14 days of purchase under the Consumer Guarantees Act. If you wait 30 or 60 days to cancel, Ecomhunt may argue you have already benefited substantially from the service and deny a refund. Cancel as soon as you are certain the tool does not suit your needs.
Mistake 5: not documenting service failures if claiming a refund after 14 days
If you wait beyond 14 days and later claim a refund based on service failure, you must have clear evidence of the problem. Take screenshots, save error messages, and keep dated records of when issues occurred. Without evidence, Ecomhunt will reject your refund claim, and the Commerce Commission will be unable to help you.
What to do if Ecomhunt refuses to cancel or refund
If Ecomhunt ignores your cancellation request or denies your refund claim, escalation steps are available under New Zealand consumer law.
Step 1: escalate within Ecomhunt
If Ecomhunt's standard support does not respond, request to speak with a supervisor or manager. Send an email marked "Formal complaint" to their support address and demand a response within 5 business days. Include a reference to the Consumer Guarantees Act to signal that you understand your legal rights.
Step 2: file a complaint with the commerce commission
If Ecomhunt still refuses, file a formal complaint with the Commerce Commission of New Zealand. You can submit a complaint online at www.comcom.govt.nz or by post. Include all your evidence: cancellation emails, refund claims, screenshots of service failures, and correspondence with Ecomhunt. The Commission will investigate at no cost to you.
The Commerce Commission enforces the Consumer Guarantees Act 1993 and Fair Trading Act 1986. If it finds that Ecomhunt breached either law, it can order the company to refund you, issue a corrective notice, or impose financial penalties. Yafee advises filing your complaint within one year of the dispute to protect your rights.
Step 3: dispute the charge with your bank or payment provider
If Ecomhunt continues to charge you after you cancel, contact your bank or payment provider and request a chargeback or reversal. Provide your bank with copies of your cancellation confirmation and any evidence that Ecomhunt continued billing after you cancelled. Your bank can recover funds on your behalf and dispute the charge directly with Ecomhunt's payment processor.
Comparison: cancel vs. downgrade vs. pause
Ecomhunt may offer alternatives to full cancellation. Understand each option so you choose the right path for your business.
| Action | Effect on billing | Effect on access | Best for |
|---|---|---|---|
| Cancel subscription | Stops all charges; no renewal | Access ends at end of billing period | Users exiting permanently or switching tools |
| Downgrade to a lower plan | Lower monthly or annual charge | Reduced features; access continues | Users wanting to cut costs but keep basic features |
| Pause subscription | No charges during pause period (if available) | Access frozen; no updates or features | Users taking a temporary break (e.g., seasonal business) |
| Free plan downgrade | No charge (free tier) | Limited features; ongoing access | Users wanting to monitor without cost |
If you are cancelling because costs are too high, ask Ecomhunt support about a temporary discount or downgrade before you cancel. Many SaaS companies offer retention discounts for at-risk customers. However, if the tool does not suit your workflow or you are moving to a competitor, full cancellation is the cleanest option. Yafee recommends cancelling rather than downgrading if you are unlikely to use any tier of the service.
Checklist: before you cancel Ecomhunt
Use this checklist to ensure you have taken all necessary steps before confirming your cancellation.
- Check your exact renewal date and billing frequency (monthly or annual)
- Determine how long you have been subscribed (within or beyond 14 days affects your refund rights)
- Document any service failures or performance issues with screenshots
- Export or save any account data, product lists, or tracker configurations you need
- Note your current plan tier and the reason you are cancelling
- Confirm Ecomhunt's support email address ([email protected] or check their website)
- Choose your cancellation method (account portal, email, or formal letter)
- Send or submit your cancellation request
- Save or screenshot your confirmation message
- Monitor your email for Ecomhunt's written confirmation (within 5-7 business days)
- Check your bank or payment app to confirm no further charges appear after your billing period ends
- If you claimed a refund, note the expected refund timeline (typically 30 days)
- Keep all correspondence and confirmation emails for at least 6 months
Contacting Ecomhunt for cancellation and support
Direct your cancellation request to Ecomhunt using the contact details and methods listed below. Ecomhunt is operated by Blueicon Ltd., registered in Israel, so you may not receive a physical New Zealand postal address. However, you can reach their support team via email or in-app messaging.
Primary cancellation contact
Email: [email protected]
Subject line: "Cancel my Ecomhunt subscription"
Include in your email: your full name, account email address, the date you wish cancellation to take effect, and your request for written confirmation.
Alternative: in-app cancellation
Log in to your Ecomhunt account, navigate to Settings or Billing, and click "Cancel subscription" if available. This method is usually faster and generates an immediate confirmation.
Escalation contact (if support does not respond)
File a formal complaint with the Commerce Commission of New Zealand (www.comcom.govt.nz) if Ecomhunt ignores your cancellation request or denies a refund claim after 7 business days. The Commission enforces consumer rights and can compel Ecomhunt to refund you or take legal action.
Yafee has helped thousands of consumers cancel SaaS subscriptions and claim refunds under New Zealand law. Whether you are exiting Ecomhunt due to cost, performance, or business changes, you now understand your rights, the exact steps to follow, and how to escalate if the company refuses. Start your cancellation today using the method that suits you best, keep all confirmation emails, and do not hesitate to contact the Commerce Commission if you encounter resistance. Your consumer protection is a legal right, not a privilege.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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