Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Depositphotos, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Depositphotos in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Depositphotos
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Depositphotos subscription with zero hassle
1
Fill in the form
Give us your details and those of your Depositphotos subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Depositphotos. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Depositphotos refuses your cancellation.
Frequently asked questions
Cancel Depositphotos: Step-by-Step Guide
How to cancel Depositphotos before the next charge hits your account
What Depositphotos is and why people subscribe in malaysia
Depositphotos is a subscription-based stock media platform that grants you access to millions of photos, vectors, illustrations, PNG files, and music tracks. Most Malaysian users sign up because they need design assets quickly for a website banner, social media post, online shop, or client project, then discover later that the plan renews automatically unless you switch it off yourself.
The frustration is common. Many users accept a single payment but grow frustrated when cancellation steps feel deliberately hidden or when the next charge appears without warning. Depositphotos states that all subscription plans auto-renew by default, and that you can cancel auto-renewal from your account settings to prevent uninterrupted access to downloads from stopping. However, the platform does not send renewal reminders, which means your own billing calendar matters significantly.
Pricing and subscription types on Depositphotos
Depositphotos charges in USD, but Malaysian customers see converted amounts in MYR at checkout. The platform offers two main pricing models: recurring monthly or annual subscriptions, and one-time download packs.
| Plan type | Price (USD) | Price (MYR) | Billing cycle |
|---|---|---|---|
| Unlimited image downloads | $29.00 | RM137 | Monthly |
| Unlimited image downloads | $348.00 | RM1,643 | Annual |
| Music Unlimited subscription | $12.99 | RM61 | Monthly |
| One-time download pack | $9.99 - $99.99 | RM47 - RM473 | One-off payment |
Annual plans cost significantly less than paying monthly for twelve consecutive months. A yearly subscription at RM1,643 works out to roughly RM137 per month, whereas the standard monthly plan costs RM137 with no discount. Consequently, if you cancel a monthly plan early, you do not recoup any unused portion of your payment.
How Depositphotos operates for malaysian users
The platform operates fully online, and Malaysian customers access the same global interface as international users. Billing displays in USD by default, though your bank statement and credit card records will show the converted MYR amount. Support is available via email at [email protected] and by phone at +1-646-809-7407 or +1-888-786-2758, but response times are not published, so contact support well before your billing date if you want to prevent a charge.
Malaysia-specific cancellation details are not heavily localised on the Depositphotos website. There is no local cancellation address, no local support hours, and no live chat function. This makes Yafee's cancellation guidance especially valuable for Malaysian users, because it eliminates the confusion that arises when platforms do not localise their cancellation process.
Your legal position under malaysian consumer protection law
Your right to cancel Depositphotos is protected by the Consumer Protection Act 1999 (Act 599), which applies to all contracts between you and a commercial supplier, whether the supplier is based in Malaysia or overseas.
What the consumer protection act 1999 guarantees you
Under Section 6 of the Consumer Protection Act 1999, you have the right to cancel a distance contract (a contract made online or by phone without face-to-face negotiation) within fourteen days of entering the contract. However, digital services such as Depositphotos operate under Section 7, which states that the fourteen-day cancellation period does not apply once you have begun to download or use the service.
Consequently, if you have already started downloading photos or music from Depositphotos, you may lose your statutory right to cancel and claim a refund for that billing period. Nevertheless, you retain the right to cancel auto-renewal at any time, even after you have used the service. Cancelling auto-renewal does not refund the current billing period, but it stops all future charges.
If Depositphotos refuses to process your cancellation or continues to charge you after you have disabled auto-renewal, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), the statutory body responsible for enforcing consumer protection law in Malaysia. Yafee recommends collecting all evidence before you contact the MDTCA: screenshots of your account settings, copies of your billing statements, and email confirmations from Depositphotos support.
Your legal position on refunds
Once you have used a digital service, the Consumer Protection Act 1999 does not entitle you to a refund. The fourteen-day cooling-off period applies only if you cancel before you have accessed the service. If you have downloaded photos or music, Depositphotos is within its legal right to retain the payment for that billing period.
However, if you cancel auto-renewal and Depositphotos continues to charge you in the following month, you have grounds to request a refund for the unauthorised charge. Document every instance of the unauthorised charge and include these records in any escalation to the MDTCA.
Methods to cancel Depositphotos and when to use each one
Depositphotos offers several cancellation routes depending on where you subscribed. Your cancellation method depends on whether you signed up directly on the Depositphotos website, via the Apple App Store, or via Google Play.
Cancel via your Depositphotos account on the website
If you subscribed directly on depositphotos.com, the core cancellation route is to log in, navigate to your account settings, find your active subscription, and toggle auto-renewal off. This process takes five minutes and generates an immediate on-screen confirmation.
- Log in to your Depositphotos account at depositphotos.com.
- Open depositphotos.com in your browser.
- Click the Account icon (usually top-right corner) or Sign In.
- Enter your email address and password.
- If you use two-factor authentication, complete the additional security step.
- Navigate to your subscription settings.
- Click Account or Profile in the top menu.
- Select Plans or Subscription.
- Look for Active Plans or Current Subscription.
- Locate the auto-renewal toggle.
- You will see a toggle switch or button that says "Auto-renewal is On" or similar.
- The button or switch is usually located next to your subscription name, renewal date, and plan cost.
- Switch auto-renewal off.
- Click the toggle to change it from On to Off.
- The page will refresh or display a confirmation message.
- Do not close the tab or browser until you see the updated status.
- Take a screenshot of the new status.
- Screenshot the page showing "Auto-renewal is Off" or "Subscription will end on [date]".
- Save this screenshot to your device or email it to yourself.
- This screenshot is your proof of cancellation if a dispute arises later.
- Check your email for a confirmation.
- Depositphotos may send an email confirming that auto-renewal has been disabled.
- If you do not receive an email within 24 hours, the change may not have saved; log back in and repeat steps 2-4.
Cancel an app store subscription on iPhone or iPad
If you subscribed to Depositphotos via the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through the Depositphotos app itself. Cancelling in the Depositphotos app will not stop your recurring charge.
- Open the Settings app on your iPhone or iPad.
- Tap Settings from your home screen.
- Go to your Apple ID account.
- Tap your name at the top of the Settings screen.
- Select Subscriptions.
- Find the Depositphotos subscription.
- Scroll through the list of active subscriptions.
- Tap Depositphotos when you find it.
- Cancel the subscription.
- Tap Cancel Subscription or Edit.
- If prompted, confirm the cancellation.
- Confirm the cancellation is complete.
- The subscription status should change to "Expires on [date]".
- Take a screenshot to retain proof of cancellation.
Cancel a google play subscription on android
If you subscribed to Depositphotos via Google Play on an Android device, you must cancel through Google Play, not through the Depositphotos app. Google Play handles all billing for app subscriptions.
- Open Google Play on your Android device.
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Go to Manage subscriptions.
- Tap Manage subscriptions.
- Select Depositphotos.
- Find and tap Depositphotos in the list of active subscriptions.
- Cancel the subscription.
- Tap Cancel subscription.
- Follow any additional prompts from Google Play.
- Confirm cancellation and take a screenshot.
- The status should show "Subscription will end on [date]".
- Screenshot this confirmation for your records.
Cancel by contacting Depositphotos support via email
If the above methods do not work, or if you cannot access your account, email Depositphotos support directly. Include your account email, subscription plan name, and billing date in your message. Response times are typically 2-5 business days, so contact support well before your next billing date.
- Gather your account details.
- Note your email address associated with the account.
- Note your subscription plan name (e.g., Unlimited Downloads or Music Unlimited).
- Note your next renewal date from your billing statement or account.
- Find your order number or invoice number from your latest receipt.
- Compose an email to [email protected].
- Subject line: "Please cancel my subscription".
- Body: "I would like to cancel my Depositphotos subscription effective [renewal date]. My account email is [your email]. My renewal date is [date]. Please confirm cancellation in writing."
- Send the email and save a copy.
- Forward the email to yourself or save it in a folder for records.
- Note the date and time you sent the cancellation request.
- Wait for a response.
- Depositphotos will typically reply within 2-5 business days.
- If you do not receive a response within 5 business days, send a follow-up email or contact support by phone at +1-646-809-7407 or +1-888-786-2758.
- Keep the cancellation confirmation email.
- When Depositphotos replies confirming cancellation, save this email permanently.
- This is your proof that you requested cancellation before your next billing date.
What to do immediately after you cancel
Cancelling auto-renewal does not mean your subscription ends immediately. You retain access to downloads until the end of your current billing period. After that date, your access stops, and your account converts to a free trial with limited functionality.
Download any remaining files before your subscription expires
Once your subscription ends, you lose access to your downloaded files and the ability to download new ones. Consequently, you should download and save any photos, vectors, or music files you intend to keep before your subscription end date arrives.
- Log in to your account before the subscription end date.
- Navigate to your library or downloads section.
- Download all files you plan to use after the subscription expires.
- Store these files in a folder on your computer, cloud storage (Google Drive, OneDrive), or external hard drive.
- Do not rely on the Depositphotos server to store your files after your subscription ends.
Verify no further charges appear on your billing statement
Even though you have cancelled auto-renewal, monitor your bank statement and credit card statement for 2-3 billing cycles after your cancellation date. If Depositphotos charges you again after your subscription has ended, contact your bank immediately and raise a dispute.
- Check your bank statement on the day your subscription was supposed to end.
- Check again 5-7 days after the end date to ensure no delayed charge appears.
- Check one more time 30 days after the end date.
- If you see a charge from Depositphotos after the subscription has ended, contact your bank to dispute the transaction and request a chargeback.
- Email [email protected] immediately with a copy of the unexpected charge, along with your proof of cancellation.
Can you get a refund from Depositphotos
Refund eligibility depends on whether you have used the service and when you request the refund. Yafee recommends understanding the refund rules before you cancel, because most digital services have strict no-refund policies once you have accessed the content.
Refund for unused subscriptions within 14 days
If you signed up for Depositphotos, have not downloaded any files, and request a refund within fourteen days of your initial purchase, Depositphotos may process a refund under the Consumer Protection Act 1999. However, this right applies only if you cancel before you use the service.
To claim a refund under the fourteen-day cooling-off period, email [email protected] with the following information:
- Your account email address.
- Your order number or invoice number.
- The date you subscribed.
- A statement that you have not downloaded any files.
- A request for a full refund due to the cooling-off period.
Depositphotos is not obligated to process the refund if you have already downloaded files, because the service has been delivered and used. The Consumer Protection Act 1999 explicitly excludes refunds for digital services once access has begun.
Refund for unauthorised charges after cancellation
If you cancelled auto-renewal and Depositphotos charged you again in the next billing cycle, you have grounds to request a refund for the unauthorised charge. This is not a cooling-off refund; it is a reversal of an unwanted charge that occurred after you cancelled.
Email [email protected] with the following:
- Your account email and subscription plan name.
- The date you cancelled auto-renewal (with a screenshot if you have one).
- The date the unauthorised charge appeared on your statement.
- A request to reverse the charge and provide a credit to your account or payment method.
If Depositphotos refuses to refund the unauthorised charge, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs. Include all evidence: your cancellation screenshot, the unauthorised charge on your bank statement, and all correspondence with Depositphotos.
Common mistakes to avoid when you cancel
Cancellation anxiety is real, and many users make avoidable errors. Take a breath and follow this checklist to sidestep the most common pitfalls.
Mistake 1: assuming you have cancelled when you have only deleted the app
Deleting the Depositphotos app from your phone or tablet does not cancel your subscription. The app is just a gateway to access the service; your subscription persists on Depositphotos' servers and continues to renew. You must log in to your account or Apple/Google account settings and explicitly turn off auto-renewal. Otherwise, the next billing date will trigger a charge.
Mistake 2: cancelling in the wrong place
If you subscribed via the App Store or Google Play, cancelling in the Depositphotos app settings will not work. You must cancel through Apple's Subscriptions menu or Google Play. Conversely, if you subscribed on the website, cancelling through the app will not work. Check where you signed up first, then cancel in the correct place.
Mistake 3: not screenshotting the confirmation
After you disable auto-renewal, take a screenshot immediately. This screenshot is your proof if a dispute arises. If Depositphotos charges you after you cancelled and you have no screenshot, proving you cancelled becomes much harder. The screenshot is free, takes ten seconds, and can save you RM137 or more in an unwanted charge.
Mistake 4: cancelling too close to the billing date
If your billing date is tomorrow and you cancel today, the charge will likely still go through because Depositphotos processes renewals in advance. Cancel at least 3-5 days before your renewal date to ensure the system records the cancellation before the payment is charged. If you miss this window and are charged, contact support immediately and reference your cancellation proof.
Mistake 5: not checking email for confirmation
Depositphotos should send a confirmation email when you cancel. If you do not receive one within 24 hours, log back in and verify that auto-renewal is still off. The system may have failed to save your cancellation. Many users assume the cancellation worked because they clicked the button, but they never verify that the change persisted.
Checklist before and after cancellation
| Step | Before you cancel | After you cancel |
|---|---|---|
| 1 | Take a screenshot of your subscription plan and renewal date. | Take a screenshot of the "Auto-renewal is Off" confirmation. |
| 2 | Check where you subscribed (website, App Store, or Google Play). | Verify you cancelled in the correct place. |
| 3 | Download all files you want to keep before the subscription ends. | Move downloaded files to permanent storage (computer or cloud). |
| 4 | Note your renewal date so you know when your access will end. | Mark your calendar: access expires [date]; check for charges [date + 7 days]. |
| 5 | Save your latest invoice or receipt from your email. | Save the cancellation confirmation email from Depositphotos. |
| 6 | Have your account email and payment method details ready. | Monitor your bank statement for unexpected charges for 30 days after cancellation. |
How yafee helps you cancel with confidence
Cancelling a subscription should not require a law degree. Yet many platforms deliberately obscure their cancellation process to reduce cancellations and keep users paying. Yafee exists to cut through that confusion.
Yafee has helped thousands of consumers in Malaysia cancel unwanted subscriptions by providing clear, step-by-step guides grounded in Malaysian consumer law. When you use Yafee to cancel Depositphotos, you get three things: a transparent, legal framework that explains your rights under the Consumer Protection Act 1999; practical cancellation steps tailored to your subscription method (website, App Store, or Google Play); and clear escalation routes if Depositphotos refuses to cancel or continues to charge you.
The Ministry of Domestic Trade and Consumer Affairs oversees subscription cancellation disputes in Malaysia. If Depositphotos does not honour your cancellation or refuses a refund for an unauthorised charge, Yafee's guides include the contact details and the legal basis for your complaint so you can escalate without delay.
Contact information for Depositphotos support and escalation
If you need to contact Depositphotos directly or escalate a cancellation dispute, use the following channels.
Depositphotos support contact details
- Email: [email protected]
- Phone (US-based, toll-free from Malaysia): +1-888-786-2758 or +1-646-809-7407
- Response time: Typically 2-5 business days; faster response is not guaranteed.
- Malaysia office address: No Malaysia-specific address is published. EU enquiries may be directed to DepositPhotos EU Limited, 1 Anastasi Sioukri, Themis Court, 4th floor, office 402, 3105 Limassol, Cyprus.
Malaysian consumer protection escalation
If Depositphotos does not respond within 7 business days or refuses to cancel your subscription or process a refund, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
- MDTCA helpline: 1-800-886-800 (toll-free) or +60-3-8882-5000.
- MDTCA website: mdtc.gov.my
- Complaint submission: Visit the MDTCA website or call the helpline to lodge a complaint. Provide all screenshots, emails, and proof of cancellation attempts.
- Timeframe: The MDTCA typically investigates complaints within 30-60 days.
Yafee has helped thousands of consumers cancel Depositphotos and recover unauthorised charges by following these steps and providing clear evidence to both the company and the MDTCA. Your cancellation is your right under Malaysian law, and Yafee ensures you have the knowledge and documentation to enforce it.