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Frequently asked questions
Cancel Depositphotos: Step-by-Step Guide
How to cancel Depositphotos and stop auto-renewal charges in australia
What Depositphotos is and why australians use it
Depositphotos is a commercial stock media platform where you license royalty-free images, vectors, videos and music either through subscription or one-off on-demand packs. The service operates on auto-renewal by default, which means your account will charge you repeatedly until you actively disable it. Many Australian designers, marketers and small-business owners sign up for flexible monthly plans, only to forget about cancellation and face unexpected recurring charges.
Understanding how the platform structures its plans and billing cycles is essential before you cancel. At Yafee, we have helped thousands of Australian consumers navigate tricky subscription cancellations, and Depositphotos is a common one. The platform does not send warnings before renewal; the burden is entirely on you to cancel before your next billing cycle begins.
How Depositphotos billing works
Depositphotos charges you at the start of each billing period if auto-renewal is enabled. Your charge continues until you switch off automatic renewal or delete your account entirely. The platform operates on a strict auto-renewal model, meaning you must take deliberate action to stop future charges. Without intervention, you will continue to pay your subscription amount every month or year, depending on your plan.
Why you might want to cancel
You may want to cancel because you no longer need stock assets, you have found a cheaper alternative, or you discovered unused downloads piling up on a plan you no longer use. Whatever your reason, cancelling quickly prevents another charge. Yafee recommends acting before your next renewal date to avoid unwanted billing.
Depositphotos subscription plans and pricing in australia
This table shows typical plan types, download limits and example Australian Dollar prices to help you understand what you are paying for before you cancel.
| Plan type | Download limits | Billing cycle | Example AU price |
|---|---|---|---|
| Image subscriptions (monthly) | 10, 30, 75, 150, or 750 files per month | Monthly | A$43.99 to A$299.99 |
| Image subscriptions (annual) | 10, 30, 75, 150, or 750 files per month | Annual (billed upfront) | Discounted rates available |
| On-demand packs (credits) | Fixed downloads; valid for 1 year | One-off purchase | Varies by pack size |
| Video subscriptions | Monthly video download limits | Monthly or annual | Varies by tier |
| Music unlimited | Unlimited tracks while active | Monthly or annual | Varies by tier |
Where you purchased your plan matters
If you subscribed through the Apple App Store or Google Play Store, you will pay different prices and follow the store's cancellation rules instead of Depositphotos' own process. App Store subscriptions in Australia often cost more because of additional fees and currency conversion. Yafee always recommends checking where you made your purchase before you start cancelling, as this determines which cancellation method applies to you.
Your consumer rights and what they mean for you
In Australia, your right to cancel is protected by the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010 (Cth). This legislation gives you specific protections when dealing with subscription services and recurring charges.
Your legal position on subscription cancellation
Under the ACL, you have the right to cancel an ongoing service contract at any time, provided you give the supplier reasonable notice. For Depositphotos, "reasonable notice" typically means you must submit your cancellation request before your next renewal date. The supplier cannot charge you again once you have cancelled, and any charges made after your cancellation request was received are potentially recoverable.
Furthermore, the ACCC (Australian Competition and Consumer Commission) enforces consumer protection laws and investigates complaints about misleading or deceptive conduct. If Depositphotos continues to charge you after cancellation, you can lodge a formal complaint with the ACCC. Yafee recommends keeping evidence of your cancellation request (screenshots, email confirmations, timestamps) as proof of when you instructed the company to stop billing.
What happens if the company refuses to cancel
If Depositphotos refuses to process your cancellation or continues to charge you after you cancel, you can escalate to the ACCC. You may also dispute the charges through your payment method (bank chargeback or credit card dispute). In accordance with the ACL, you are entitled to recover any charges made in breach of the cancellation process or after you have notified the supplier of your intention to cancel.
How to cancel Depositphotos: step-by-step for each platform
Your cancellation method depends on where you signed up and whether you have an active subscription or on-demand pack.
Cancel via web browser on desktop or mobile
This is the fastest route for most Australians. Follow these steps to turn off auto-renewal on your subscription plan.
- Log into your Depositphotos account at depositphotos.com using your email and password.
- If you have forgotten your password, click "Forgot password" and follow the email reset link.
- Ensure you log in to the account that is being charged.
- Click your profile icon or "Account" button (usually in the top-right corner).
- Select "Profile" or "Settings" from the dropdown menu.
- Look for an option labelled "Plans", "Subscriptions" or "Billing".
- Locate the "Plans" section and select "Active Plans" or "Subscriptions".
- You will see a list of your current subscription plans with their renewal dates.
- Click on the subscription you wish to cancel.
- Select "Subscription Settings" or a similar option.
- Find the "On/Off" toggle or switch for auto-renewal.
- Click or tap the toggle to turn off automatic renewal.
- A confirmation message should appear on screen.
- Screenshot the confirmation for your records.
- Take a clear photo or screenshot showing the auto-renewal is now disabled.
- Note the date and time of this action.
Cancel an on-demand pack via web browser
On-demand packs (also called credit packs) work differently from subscriptions. You purchase credits once, and they do not renew automatically. However, Yafee recommends confirming your pack status if you are unsure whether it renews.
- Log into your Depositphotos account.
- Go to "Profile" and select "Plans" or "My Plans".
- Look for the "Packs" section.
- Review your pack status to confirm whether auto-renewal is enabled.
- If auto-renewal is listed as "On", proceed to the next step.
- If it shows "Off" or "No active plan", no further action is needed.
- Click the "On/Off" toggle next to the pack to disable auto-renewal.
- Confirm the change by clicking any required confirmation button.
- Take a screenshot showing auto-renewal is disabled.
- Save this image for your records in case of future disputes.
Cancel a subscription purchased through apple app store
If you subscribed to Depositphotos through the Apple App Store, you must cancel using Apple's own system, not Depositphotos' website. This is because Apple manages all billing for app subscriptions.
- Open the Settings app on your iPhone, iPad or Mac.
- Tap or click your name at the top of the screen.
- Select "Media and Purchases" or "Subscriptions" (depending on your device and iOS version).
- Tap or click "Subscriptions".
- You will see a list of all your active app subscriptions.
- Find "Depositphotos" in the list and tap or click it.
- Select "Cancel Subscription" or "Edit".
- Confirm your cancellation.
- Apple will show you the cancellation date and final billing cycle.
- Screenshot the cancellation confirmation from Apple.
- This serves as proof that you cancelled within the App Store system.
Cancel a subscription purchased through google play store
If you subscribed through Google Play Store, you must cancel using Google's system on an Android device or via Google Play on a web browser.
- Open Google Play on your Android device or visit play.google.com in a web browser.
- Tap or click your profile icon in the top-right corner.
- Select "Payments and subscriptions" or "Manage subscriptions".
- Tap or click "Manage subscriptions".
- You will see all your active subscriptions listed.
- Find "Depositphotos" and tap or click it.
- Select "Cancel subscription".
- Follow Google's prompts to confirm cancellation.
- Google will specify when your subscription ends.
- Take a screenshot of the cancellation confirmation.
- Save this as evidence of your cancellation date.
Delete your Depositphotos account entirely
If you wish to remove your account completely from Depositphotos, you may do so only after you have cancelled all subscriptions and packs. Depositphotos does not allow account deletion if any active plans or auto-renewal settings remain enabled.
- Log into your Depositphotos account.
- Go to "Profile" and select "Security" or "Account Settings".
- Look for an option labelled "Delete My Account" or "Close Account".
- Click "Delete My Account".
- Depositphotos will prompt you to confirm that no active subscriptions exist.
- Follow the final confirmation steps.
- Your account and all associated data will be permanently removed.
- Screenshot the deletion confirmation.
- Retain this as proof your account has been closed.
What happens after you cancel
Cancelling Depositphotos is only the beginning; understanding what occurs next protects you from unexpected charges. In most cases, your access continues until the end of your current billing cycle, and no further charges will be applied.
Your access and downloads post-cancellation
After you cancel, you retain access to your account and any downloads you have already made. You will be able to view your download history and use any files you obtained under your subscription. However, you will no longer be able to download new files or access features reserved for active subscribers. This grace period typically lasts until your current billing cycle ends, so plan your final downloads accordingly.
Monitoring your bank account after cancellation
Yafee recommends checking your bank account or credit card statement 5 to 10 days after your cancellation to confirm no further charges have been applied. Look for any transaction from Depositphotos or its payment processor. If an unexpected charge appears after you cancelled, contact your bank immediately and dispute the transaction. Under the ACL, you have the right to pursue a refund for any charges made in breach of your cancellation.
How to get a refund if you are charged after cancellation
If Depositphotos continues to charge you after you have successfully cancelled, you have multiple avenues to recover your money.
Request a refund directly from Depositphotos
Contact Depositphotos support with evidence of your cancellation. Send them a screenshot showing auto-renewal was turned off, the date you cancelled, and the unwanted charge. Yafee advises being clear and factual: state that you cancelled on [date], you have proof of cancellation, and you should not have been charged. Request a full refund of the post-cancellation charges within 7 business days.
Dispute the charge through your payment method
If Depositphotos refuses to refund you within 7 days, dispute the charge through your bank or credit card provider. This is sometimes called a "chargeback" or "transaction dispute". You will need to provide your cancellation evidence to the bank. In accordance with Australian Consumer Law, unauthorised or fraudulent charges are recoverable, and your bank has a duty to investigate disputes in good faith.
Lodge a complaint with the ACCC
If the company continues to refuse a refund and your bank dispute fails, you can lodge a formal complaint with the Australian Competition and Consumer Commission. The ACCC investigates systemic breaches of consumer law and may take enforcement action against Depositphotos if they are routinely breaching cancellation rights. Consequently, this option can take time but sends a strong signal to the company and creates a record of their conduct.
Common mistakes to avoid when cancelling
You are not alone if you have made a cancellation mistake; most consumers cancel subscriptions at least once in their lives, and small errors are common. The good news is that understanding these pitfalls now protects you from repeated charges and frustration later.
Not confirming auto-renewal was turned off
Many users click the cancel button but do not verify that auto-renewal has actually been disabled. Some platforms require a secondary confirmation step. Always take a screenshot of the final confirmation message showing that auto-renewal is "Off" or "Disabled". Furthermore, note the exact date and time you made this change. This evidence is essential if you later dispute a charge.
Cancelling the wrong plan type
If you have both a subscription and a pack, you must cancel both separately. Cancelling your monthly subscription does not automatically disable pack auto-renewal. Navigate to both the "Active Plans" and "Packs" sections and turn off auto-renewal in each one. Yafee recommends taking separate screenshots for each cancellation to prove you acted on both.
Cancelling through the wrong platform
If you subscribed through the Apple App Store or Google Play Store, cancelling via the Depositphotos website will not work. You must cancel through the app store where you made the purchase. Cancelling in the wrong place leaves your subscription active on the original platform, and charges continue. Always check your original confirmation email to identify which payment system you used.
Assuming a refund is automatic
Cancellation stops future charges but does not automatically refund charges already made. If you want a refund for a charge you believe was unauthorized, you must request it explicitly or dispute it through your bank. Do not assume the company will refund you without asking. Consequently, act quickly: most banks and payment processors have 30 to 90-day dispute windows, so time is critical.
Frequently encountered issues and how to resolve them
Below is a table of common problems you might face when cancelling Depositphotos and the recommended solutions.
| Issue | Likely cause | How to fix it |
|---|---|---|
| "Auto-renewal toggle is greyed out" | Your subscription may have already expired or entered a free trial period | Check the renewal date displayed on the plan details page. If the date has passed, no toggle exists because there is nothing to cancel |
| "Cannot find the Plans section" | You may be in the wrong part of your account, or the interface has been updated | Go to "Profile" or "Account Settings", then look for "Billing", "Subscriptions", "Plans", or "Payments" |
| "Charged after cancellation" | You may have cancelled an on-demand pack but not a subscription, or vice versa | Log in and check both "Active Plans" and "Packs". Cancel whichever is still active. Then request a refund for the erroneous charge |
| "Apple App Store shows 'Manage' but no cancel option" | Apple's interface changes by iOS version; you may be on the edit screen instead of the cancellation screen | In the subscription details, scroll down and look for "Cancel Subscription" at the very bottom of the screen |
| "Customer support does not respond" | Response times vary; many services take 5 to 10 business days to reply | Follow up after 7 business days. If no response after 14 days, dispute the charge through your bank and lodge a complaint with the ACCC |
Before you cancel: a comparison of alternatives
If you are unsure whether cancelling is the right choice, consider whether a cheaper or different plan might suit you better. The table below compares Depositphotos to two other stock media platforms used by Australian creatives.
| Platform | Starting price (AUD) | Asset types | Cancellation difficulty |
|---|---|---|---|
| Depositphotos | A$43.99 per month | Images, vectors, videos, music | Easy (toggle on website) |
| Shutterstock | A$37.50 per month | Images, vectors, music, footage | Easy (account settings) |
| Getty Images (iStock) | A$19.99 per month | Images and vectors only | Moderate (email support required) |
Your cancellation checklist
Before you submit your cancellation request, work through this checklist to ensure nothing is overlooked.
- Identify where you signed up (web, Apple App Store, Google Play).
- Log into the account that is being charged.
- Locate your current plan renewal date.
- Check whether you have both a subscription and a pack active.
- Navigate to the auto-renewal settings for each active plan.
- Turn off auto-renewal for all plans and packs.
- Take a screenshot of each cancellation confirmation.
- Note the exact date and time of each cancellation.
- Save all cancellation screenshots and notes to a secure folder or email them to yourself.
- Set a reminder to check your bank account 5 to 10 days after cancellation.
- Monitor your account for 2 billing cycles after cancellation to confirm no further charges appear.
Why yafee can help you cancel confidently
Cancelling a subscription should not require a law degree or hours of searching for the right button. At Yafee, we break down every step of the cancellation process so you know exactly what to do and why you are doing it. We ground every recommendation in Australian Consumer Law and the rights you are entitled to under the ACL. Moreover, Yafee has helped thousands of consumers cancel subscriptions safely and recover unauthorized charges when things go wrong.
If you encounter resistance from Depositphotos or face unexpected charges after cancellation, Yafee can guide you through the dispute and refund process. Our legal team understands the ACCC complaint system and knows how to escalate cases when a company refuses to honour your cancellation. Furthermore, Yafee maintains updated information on how to cancel every major subscription service in Australia, so you always have the latest procedure at your fingertips.
The cancellation process is your right under Australian Consumer Law, and you should never feel uncertain about exercising it. Yafee is here to make sure you cancel with confidence and protect your wallet from unwanted recurring charges. Visit yafee.com today to access our full library of subscription cancellation guides and take control of your digital memberships.