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Frequently asked questions
Cancel Checkpeople: The Right Way
How to cancel Checkpeople and avoid surprise charges in malaysia
What is Checkpeople and why malaysians are signing up
Checkpeople is a subscription-based people search and background report service operated from the United States. The platform gives you ongoing access to public records, criminal histories, arrest records, court filings, mugshots, address histories, phone numbers, and social media profile links. This is not a one-time lookup service; you pay a recurring monthly or annual fee for unlimited searches within your subscription period.
Many Malaysian users discover only after signing up that Checkpeople operates as a recurring membership rather than a pay-per-report model. The frustration intensifies when users trial the service, forget to cancel before the trial ends, or cancel but still receive unexpected charges. If you are in Malaysia and have signed up with a Malaysian credit card or bank account, charges will continue until you formally cancel the subscription.
How the subscription model works
Checkpeople markets itself as unlimited background searches and public records access. You sign up, provide payment details, and gain immediate access to search tools. The service typically offers a trial period (often 7 or 14 days) at a reduced rate, followed by automatic renewal at the full monthly price unless you cancel before the trial ends. Customer support operates only during U.S. Eastern Time business hours (Monday to Friday, 8 a.m. to 5 p.m. EST) via phone at 1-800-267-2122 or email at [email protected].
Consequently, if you are in Malaysia and need to reach support urgently, you will be calling late at night or very early in the morning Malaysian time. This geographic and temporal separation creates a significant barrier to quick cancellation, which is why many users find themselves charged again before they can successfully cancel.
Pricing for malaysian subscribers and what you are paying for
Checkpeople pricing is displayed in U.S. dollars but will be converted to Malaysian Ringgit (RM) when charged to your local card. A typical monthly plan costs approximately RM131 to RM150 depending on current exchange rates and promotional pricing. Annual plans offer better per-month value but lock you into a longer commitment and make cancellation more complex.
The uncertainty around Malaysian pricing arises because Checkpeople does not publish Malaysia-specific terms or localized pricing pages. Your actual charge depends on the exchange rate on your billing date, any applicable payment-processor fees, and whether your bank charges a foreign transaction fee. This means the final amount hitting your Malaysian account may differ from what you saw when you signed up.
Your legal position and malaysian consumer protection
As a Malaysian consumer, your rights when cancelling Checkpeople are grounded in the Consumer Protection Act 1999 (Act 599), which applies to contracts for services entered into by Malaysian residents. This legislation provides you with fundamental protections against unfair contract terms, misleading advertising, and unreasonable cancellation barriers.
Yafee has guided thousands of Malaysian consumers through similar disputes with international subscription services. The Consumer Protection Act 1999 is your primary legal shield, and the Federation of Malaysian Consumer Associations (FOMCA) is the enforcement body you can escalate to if Checkpeople refuses to honour a valid cancellation or disputes a refund claim.
What the consumer protection act 1999 means for your cancellation
Under the Consumer Protection Act 1999, any contract for a service (including recurring subscriptions) must include clear, transparent terms about how cancellation works, what fees apply, and what happens to your data. The Act specifically prohibits contracts that impose unreasonable cancellation penalties or hide cancellation mechanisms in obscure places within the terms and conditions.
Your legal position is this: you have the right to cancel Checkpeople at any time, provided you give reasonable notice (typically the notice period stated in the terms, or immediate notice if cancellation is urgent and the service has been misrepresented). You are also entitled to recover charges if the company cannot demonstrate that you expressly agreed to automatic renewal and the terms were presented in clear, transparent language before you paid.
Escalation to the federation of malaysian consumer associations if needed
If Checkpeople refuses to cancel your subscription, disputes your refund claim, or continues charging after you have cancelled, you can lodge a formal complaint with FOMCA. FOMCA has the authority to investigate consumer complaints, mediate disputes, and refer cases to the Ministry of Domestic Trade and Cost of Living for enforcement action. You can file a complaint online at fomca.org.my or contact them directly during business hours.
Nevertheless, before escalating to FOMCA, you must first attempt to resolve the issue directly with Checkpeople using documented communication (email or phone calls with timestamps). Gather evidence: screenshots of your account, billing receipts, cancellation requests you have sent, and any responses. This documentation is essential when making a formal complaint to FOMCA.
How to cancel Checkpeople: your step-by-step procedure
Cancellation requires immediate action because Checkpeople continues billing on your renewal date until you formally stop the subscription. The following steps ensure you create a documented cancellation trail and protect yourself against disputed charges.
Step one: gather proof of your subscription and billing details
Begin by documenting your current membership status and payment history. This evidence is critical if you later need to dispute a charge with your bank or lodge a complaint with FOMCA.
- Log into your Checkpeople account and navigate to your profile or account settings.
- Take a screenshot of the subscription plan name and any renewal date displayed.
- Note the amount you are being charged (in RM or USD, depending on your billing statement).
- Record the date of your last charge from your bank or credit card statement.
- Locate and download your most recent billing receipt or confirmation email.
- Save this as a PDF or screenshot to your computer with today's date in the filename.
- Check the email for any mention of the trial period end date or auto-renewal terms.
- Open your bank or credit card statement and screenshot the Checkpeople charge.
- Record the transaction date, amount in RM, and the merchant reference number (usually shown as "CHECKPEOPLE" or similar).
Step two: download or capture any reports or data you still need
The Checkpeople terms do not clearly state how long you retain access to saved reports after cancellation, or whether your search history remains available. To avoid losing information you may need later, save all relevant data now.
- Within your Checkpeople account, locate any saved reports or search results you wish to keep.
- Download or screenshot each report as a PDF or image file.
- Store these files securely on your computer or cloud storage (not on Checkpeople's servers).
- Note any important information (names, addresses, phone numbers) you may reference after cancellation.
- Copy this into a text file or spreadsheet for your records.
Step three: attempt cancellation through the Checkpeople website account portal
The Checkpeople website may offer a self-service cancellation option within your account dashboard. This is your fastest and most documented route, so try this first.
- Log into your Checkpeople account at the main website.
- Look for menu items labelled "Account", "Subscription", "Billing", "Membership", or "Settings".
- Within each section, search for options such as "Cancel", "Manage Plan", "Turn Off Renewal", or "Delete Account".
- If you find a cancellation button or link, click it and follow the on-screen prompts.
- Take a screenshot of every confirmation page or message stating your cancellation has been processed.
- Note the cancellation reference number or confirmation code if provided.
- Record the date and time of cancellation.
- Check your email immediately for a cancellation confirmation from Checkpeople.
- Save this email and any attachments.
- If you do not receive a confirmation email within 15 minutes, assume the web cancellation did not complete and proceed to Step Four.
Step four: contact Checkpeople by email to cancel
If the website cancellation route is blocked or does not confirm, contact Checkpeople's support team by email. Email creates a timestamped record of your cancellation request, which is your strongest evidence if a dispute arises later.
- Compose a new email to [email protected] with the subject line: "Request to cancel subscription and stop recurring charges".
- Include your full name, email address associated with your account, and the phone number on file (if any).
- State clearly: "I request immediate cancellation of my Checkpeople subscription, effective today. Please confirm cancellation and that no further charges will be applied."
- Mention your next renewal date (if you know it from your account page or receipt).
- Ask for a written confirmation of cancellation within 24 hours.
- Send the email and immediately save a copy to a folder labelled "Checkpeople Cancellation" on your computer.
- Note the date and time you sent the email.
- Do not send multiple copies within a few hours; one email is sufficient and avoids appearing aggressive.
- Wait for a response. Checkpeople's support team typically replies within one business day (U.S. Eastern Time).
- When the reply arrives, save it in full, including headers showing the date and time received.
- If the reply confirms cancellation, you are done with this step. Move to "After Cancellation".
- If the reply is vague, asks for more information, or does not confirm cancellation, reply immediately asking for a direct yes-or-no confirmation that your subscription is cancelled and will not be billed again.
Step five: cancel by phone if email fails or you need urgent confirmation
If you do not receive a response to your email within 24 hours, or if your next billing date is within 48 hours, contact Checkpeople by phone. Phone calls offer real-time confirmation but no automatic written record, so you must document the conversation immediately after.
- Call Checkpeople's customer support at 1-800-267-2122.
- Note that this is a U.S. number; you will be charged international call rates from Malaysia, unless you use a VoIP service such as Skype or WhatsApp calling.
- Call during their business hours: Monday to Friday, 8 a.m. to 5 p.m. Eastern Time (which is 8 p.m. to 5 a.m. Malaysian Time the following day, or 9 p.m. to 6 a.m. if Malaysia is observing daylight saving in the U.S.).
- When connected, provide your account information and clearly state: "I want to cancel my Checkpeople subscription immediately."
- Ask the representative for their name and note it.
- Confirm the cancellation date, time, and any cancellation reference number.
- Ask them to confirm in writing by email that the cancellation has been processed.
- Immediately after the call ends, write down the conversation details: date, time, representative name, what was said, and any confirmation number.
- Send yourself an email summarizing the call or create a dated text file and save it.
- This becomes your evidence if you need to dispute a charge later.
- Follow up with a written email confirmation: "This email confirms our phone conversation on [DATE] at [TIME] with [REPRESENTATIVE NAME] regarding cancellation of my Checkpeople subscription. Please confirm receipt and that no further charges will be applied."
- Send this to [email protected] and save a copy.
Pricing, billing cycles, and what you might be charged
Understanding Checkpeople's pricing structure helps you predict your next charge and calculate any refund you may be owed. The following table summarises typical plan costs as they appear to Malaysian consumers.
| Plan type | Billing cycle | USD price (approx.) | MYR price (approx.) | Trial period |
|---|---|---|---|---|
| Monthly plan (standard) | Every 30 days | $27.65 | RM131 | 7-14 days at reduced rate |
| Annual plan | Every 365 days | $180-$250 | RM850-RM1,190 | 7-14 days at reduced rate |
| Trial (first charge) | One-time | $0.95-$2.95 | RM5-RM14 | 7-14 days access |
| Post-trial charge (after trial ends) | Same cycle as plan chosen | Full plan price applies | Full plan price in RM | None; auto-renewal begins |
| Refund on cancellation | N/A | See "Refunds" section below | See "Refunds" section below | N/A |
The exchange rate applied to your charge depends on your payment processor (credit card company or bank) and fluctuates daily. A RM131 equivalent today may be RM135 next month if the ringgit weakens against the U.S. dollar. Additionally, some Malaysian banks charge a foreign transaction fee of 1-3% on top of the converted amount.
Refunds: what you can recover and under what circumstances
Your entitlement to a refund after cancelling Checkpeople depends on when you cancel relative to your billing cycle and whether the company misrepresented the trial or auto-renewal terms.
Refund scenarios and your consumer rights
Checkpeople's published terms do not advertise a standard refund policy, which is itself a compliance issue under Malaysian consumer law. Nevertheless, the following scenarios determine whether you have a valid refund claim.
- You cancel during the trial period.
- If you cancel before the trial period ends, you are typically not charged the full subscription fee.
- The initial trial charge (often RM5-RM14) may not be refunded, as you did receive trial access.
- Consumer Protection Act 1999 does not require refunds for services fully delivered; however, if the trial terms were not clearly disclosed before you paid, you may have grounds to demand a full refund from the Federation of Malaysian Consumer Associations (FOMCA).
- You cancel after the trial ends but before the first full charge posts.
- If you cancel in the window between trial expiry and the first full monthly charge, you should not be billed the full amount.
- Document the exact time and date you cancelled; if Checkpeople still charges you after this point, that charge is an unauthorized billing error.
- You cancel mid-billing cycle after a full charge has posted.
- Most subscription services do not pro-rate refunds for mid-cycle cancellations; you have paid for the full month or year.
- Yafee's analysis of international SaaS cancellation practices confirms that refunds are discretionary unless misrepresentation or failure-to-deliver can be proven.
- However, under the Consumer Protection Act 1999, if you can demonstrate that Checkpeople's cancellation process was deliberately hidden or made unreasonably difficult, you may argue for a partial refund as compensation for breach of the duty to provide transparent contract terms.
- Checkpeople continues charging after you successfully cancelled.
- If your account is cancelled but charges continue to post to your card, this is unauthorized billing.
- You have the right to demand a full refund of these erroneous charges and can dispute them with your bank as "unauthorized transactions" under the Banking and Financial Institutions Act 1989.
How to request a refund from Checkpeople
If you believe you are entitled to a refund (whether for unauthorized charges, misrepresentation, or billing errors), request it explicitly in writing.
- Send an email to [email protected] with the subject: "Refund request for Checkpeople subscription."
- Include your account email, the date of the charge(s) you dispute, the amount in RM, and your reason (e.g., "Charged after cancellation" or "Trial terms were not clearly disclosed").
- Attach screenshots of your account page, billing receipts, and cancellation confirmation (if you received one).
- Request a response within 10 business days.
- If Checkpeople does not respond or refuses the refund, escalate to your bank or credit card company.
- Contact your bank's disputes or chargeback department and file a dispute for the transaction.
- Provide them with all documentation: cancellation confirmations, screenshots, emails, and your payment receipt.
- Your bank will investigate and typically refund you within 7-30 days if the evidence supports unauthorized or erroneous billing.
- If the bank declines to refund, lodge a formal complaint with FOMCA.
- FOMCA can pressure Checkpeople to refund by threatening enforcement action under the Consumer Protection Act 1999.
- You can file online at fomca.org.my or by phone during Malaysian business hours.
What happens after you cancel Checkpeople
Cancellation is not instantaneous; several events occur after you submit your cancellation request, and you must monitor them to ensure no unexpected charges appear.
Your account access post-cancellation
Once you cancel, your subscription access will terminate, but the exact timing is unclear from Checkpeople's published terms. Typically, you retain access until the end of your current billing period (e.g., if you pay monthly and cancel on the 15th, you may lose access on the last day of that month). Nevertheless, Checkpeople does not make this explicit, so clarify with support when you cancel.
Before cancellation is processed, save any reports, search history, or data you wish to keep. The platform does not guarantee that your saved searches or historical reports will be retrievable after your account is deactivated.
Bank or credit card statements to monitor
For 45-60 days after cancellation, monitor your bank or credit card statement weekly. Watch for any Checkpeople charge or charge from merchants linked to Checkpeople (e.g., payment processors using names like "Paybright" or similar). If a charge appears after your documented cancellation date, it is unauthorized billing.
Yafee recommends setting a calendar reminder to check your statement on the date your next billing cycle would have been. This gives you proof of when Checkpeople honoured the cancellation.
Data privacy after cancellation
Checkpeople's privacy policy and terms do not clearly state how long the company retains your personal data (email address, payment information, search history, account details) after cancellation. Under Malaysian data protection principles and the Personal Data Protection Act 2010 (Act 709), Checkpeople should delete or anonymise your data within a reasonable timeframe after you cancel, unless it must retain it for legal or regulatory reasons.
If you are concerned about data retention, include this in your cancellation email: "Please confirm that all my personal data, payment information, and search history will be deleted within 30 days of cancellation." This creates a documented obligation, and if Checkpeople later contacts you using retained data, you have evidence of a data protection breach.
Common mistakes when cancelling Checkpeople
Cancellation often fails because users make avoidable errors. You are not alone if past attempts have been unsuccessful; the following mistakes are widespread, and awareness helps you avoid them.
Mistake one: assuming account login deletion equals cancellation
Many users change their Checkpeople password or stop logging into their account, then assume the subscription is cancelled. This is incorrect. Deleting your password or going inactive does nothing to stop the subscription or billing. Your account remains active, and charges continue to post to your card until you explicitly cancel the subscription within Checkpeople's systems or with their support team.
Mistake two: only cancelling through your bank or payment provider
Some users block the Checkpeople merchant at their bank (e.g., flagging the charge as a recurrence they no longer want). While this may stop one or two charges, it is not a cancellation. Checkpeople still considers your account active, and after a few failed charges, they may attempt collection or escalate the debt. Cancellation must happen directly with Checkpeople, not just with your bank.
Mistake three: not waiting for written confirmation
Phone cancellations are quick but risky if you do not obtain written confirmation. A verbal promise to cancel is your word against Checkpeople's if a charge appears later and you have no email or document proving cancellation was requested. Always follow up a phone call with a written email confirmation to [email protected], and save the email thread as proof.
Mistake four: cancelling too close to the billing date
If your renewal date is tomorrow and you cancel today, Checkpeople may still process the renewal charge before the cancellation takes effect (processing delays are typically 24-48 hours). If this happens, request an immediate refund with evidence of your cancellation date and time. Nevertheless, proactive cancellation at least 7 days before renewal prevents this problem entirely.
Mistake five: not saving documentation before cancellation
After you cancel, you may lose access to your account and billing history. If you later need to dispute a charge or file a complaint with FOMCA, you will need screenshots and copies of your account page, receipts, and billing amounts. Capture this evidence before you cancel, not after.
Important information and contact details for malaysian users
The following table consolidates critical information for cancelling Checkpeople and escalating complaints if the company does not respond.
| Contact method or agency | Address or reference | How to use it |
|---|---|---|
| Checkpeople support email | [email protected] | Send cancellation request here. Most reliable documented method. |
| Checkpeople support phone | 1-800-267-2122 (U.S. number; international charges apply) | Call Monday-Friday, 8 a.m.-5 p.m. U.S. Eastern Time. Note the time difference. Follow up with email. |
| Federation of Malaysian Consumer Associations (FOMCA) | fomca.org.my or phone +603-4101 0844 (Kuala Lumpur) | Lodge a formal complaint if Checkpeople refuses to cancel or refund. FOMCA enforces the Consumer Protection Act 1999. |
| Your bank's disputes department | Your bank statement or mobile app | File a chargeback or dispute if unauthorized charges continue after cancellation. Most banks resolve within 14-30 days. |
| Ministry of Domestic Trade and Cost of Living | konsumer.bernama.gov.my | File a consumer complaint online if FOMCA escalation does not resolve the issue. Federal enforcement authority. |
Summary: when to cancel and next steps
Cancel Checkpeople immediately if you are unhappy with the service, no longer need background reports, or find the monthly cost excessive. The longer you delay, the greater the risk of an unexpected charge landing on your next billing date.
Yafee has helped thousands of consumers cancel recurring subscription services and recover unauthorized charges. The key steps are simple: gather proof of your subscription, cancel in writing (email or phone confirmation), save all documentation, and monitor your bank statement for 60 days to ensure charges stop. If Checkpeople continues billing after you cancel, your bank and FOMCA have the authority to force a refund and hold the company accountable under the Consumer Protection Act 1999.
Take action today. Email [email protected] with a clear cancellation request, and Yafee's framework (evidence, documented cancellation, follow-up monitoring) ensures you have the strongest position if disputes arise. Yafee's cancellation guides are built on consumer law, not guesswork, so you can cancel with confidence knowing Malaysian law protects your right to cancel and recover wrongful charges. Start your cancellation now, and Yafee will be here if you need guidance on escalating a refund claim or filing a complaint with FOMCA.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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