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Frequently asked questions
Cancel CheckPeople: The Right Way
How to cancel CheckPeople and protect yourself from recurring charges
What CheckPeople is and why cancellation matters
CheckPeople is an online background report service that aggregates publicly available records including contact information, criminal histories, and other personal data. The platform markets itself as a tool for reconnecting with individuals, verifying identities, or conducting personal background checks. However, the subscription structure creates a common problem: users enroll in a low-cost introductory trial (often advertised at $1) and then face unexpected recurring charges when the trial converts to a paid monthly plan. If you have been billed without clear consent or simply no longer need the service, you possess legal remedies under federal consumer protection law. Yafee specializes in helping consumers navigate subscription cancellations with precision and confidence.
How CheckPeople's subscription model works
CheckPeople operates a negative option billing model. Your subscription begins with a trial period at a discounted rate, then automatically converts to a recurring monthly charge unless you cancel before the trial window closes. Once activated, your payment method is charged approximately $29 per month. Individual background reports or PDF downloads may incur separate fees of roughly $6.99 each. These charges often accumulate quietly on your bank statement before you notice them, creating the frustration that drives most cancellation requests.
Why you should cancel now if you're no longer using the service
Continuing a subscription you do not use costs you money and may expose you to data privacy risks. Yafee recommends you cancel immediately if you have stopped using CheckPeople. The longer you delay, the more unwanted charges accumulate and the harder it becomes to dispute them with your payment processor. Furthermore, canceling promptly prevents CheckPeople from retaining access to your payment information and personal data.
Your consumer rights under federal law
Multiple layers of federal consumer protection law protect you when dealing with subscription services like CheckPeople.
The restore online shoppers confidence act and negative option billing
The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), establishes strict requirements for negative option billing. Under ROSCA, companies must obtain your express, informed consent before charging you for any subscription. This consent must be clear, conspicuous, and separate from other terms. Critically, ROSCA also requires that companies make cancellation as easy as enrollment. If CheckPeople makes cancellation deliberately burdensome, continues billing after you have requested cancellation, or charges you without proper consent, the company violates federal law. The FTC takes these violations seriously and can impose civil penalties on violating companies. You also retain the right to file a complaint with the FTC and dispute unauthorized charges with your credit card issuer. Yafee emphasizes that your legal position here is strong: ROSCA explicitly places the burden on CheckPeople to honor your cancellation request promptly.
State consumer protection laws and your additional protections
Beyond ROSCA, your state's consumer protection statutes provide additional safeguards. Most states prohibit deceptive billing practices, unauthorized charges, and failure to honor cancellation requests. If CheckPeople ignores your cancellation or continues billing after you have canceled, you can file a complaint with your state's attorney general office. Many states also allow private actions, meaning you can pursue damages directly in court if CheckPeople violates state consumer law. Additionally, your credit card company or bank must reverse unauthorized charges under the Fair Credit Billing Act (FCBA), which gives you a clear dispute mechanism regardless of CheckPeople's response.
Your legal position
You possess strong statutory protections. CheckPeople must honor cancellation requests within the timeframe stated in its terms (typically within 5 business days). If the company fails to cancel your account or continues billing you after cancellation, you can dispute charges with your payment processor, file a complaint with the FTC, and escalate to your state attorney general. You do not need CheckPeople's agreement to cancel; you need only submit a cancellation request through the methods outlined below and document your submission.
Three primary methods to cancel CheckPeople
You have multiple cancellation routes, each with different levels of documentation and speed.
Method 1: call CheckPeople's customer service line
Calling CheckPeople generates the clearest real-time confirmation and is often the fastest path to cancellation.
- Call CheckPeople's customer service at 1-800-267-2122 or 1-866-414-6799 (available 24/7).
- Have your account details ready: your full name, email address, phone number, and the last four digits of your payment card.
- Request cancellation explicitly: "I want to cancel my CheckPeople subscription effective immediately."
- Ask for a cancellation confirmation number and the date your account will be closed.
- Request written confirmation via email and take note of the name and ID of the representative who processed your cancellation.
- Do not hang up until you have received and noted all confirmation details.
The advantage of this method is immediacy and direct human confirmation. The disadvantage is reliance on verbal agreement, which is why you must request written confirmation follow-up.
Method 2: email written cancellation request to CheckPeople
Email creates a documented paper trail and is particularly useful for escalation if CheckPeople fails to honor your cancellation.
- Compose an email from the address associated with your CheckPeople account.
- Use the subject line: "Subscription Cancellation Request - Account [Your Email Address]"
- In the body, include:
- Your full name as it appears on the account
- Your account email address
- The last four digits of your payment method
- A clear statement: "I request immediate cancellation of my CheckPeople subscription effective today. Please confirm cancellation in writing within 5 business days."
- Your phone number for contact purposes
- Send the email to CheckPeople's support email (obtain the current address from their website or customer service phone line).
- Request a read receipt or send via certified email if your email provider offers this option.
- Retain the full email thread including headers and timestamps.
This method creates proof of your cancellation request. Furthermore, if CheckPeople continues billing you after this documented request, you have clear evidence of non-compliance, which strengthens any dispute claim with your payment processor or legal complaint.
Method 3: dispute the charge through your payment processor
If CheckPeople refuses to cancel or continues billing after your cancellation request, you can force cancellation through your credit card company or bank.
- Log into your credit card company's or bank's online portal or mobile app.
- Locate the CheckPeople charge on your statement.
- Select "Dispute Transaction" or "Report Unauthorized Charge."
- Explain that you requested cancellation and the company continued billing you, or that you did not authorize the initial charge.
- Attach copies of your cancellation requests (email, screenshots, or call notes with timestamps).
- Submit the dispute and follow any additional documentation requests from your bank.
- Your payment processor will typically reverse the charge within 5 to 10 business days and may freeze CheckPeople from further charging your account.
This method is your enforcement mechanism. Your credit card company has a vested interest in protecting your account and will investigate CheckPeople if the company is systematically ignoring cancellation requests. Consequently, this is an effective way to stop unwanted charges immediately.
What happens after you cancel CheckPeople
Understanding the post-cancellation timeline helps you verify that the cancellation took effect.
Verify cancellation within five business days
CheckPeople should confirm your cancellation in writing within 5 business days. If you do not receive written confirmation by day 5, contact the company again using both phone and email. Document each contact attempt with timestamps and confirmation numbers.
Monitor your payment statements for two billing cycles
Even after cancellation, monitor your bank statements or credit card statements for 60 days to ensure CheckPeople does not attempt to bill you again. If a charge appears after your documented cancellation request, this constitutes a violation of ROSCA and provides grounds for a dispute claim and FTC complaint.
Request a refund for unauthorized charges
If CheckPeople billed you after your cancellation request or without proper consent, you have the right to a refund. Contact the company and demand a refund of all charges incurred after your cancellation request. If CheckPeople refuses, file a dispute with your payment processor and include your cancellation request documentation. Yafee recommends keeping all documentation for at least 12 months in case you need to escalate further.
CheckPeople subscription pricing and fee breakdown
Understanding what you have been charged helps you calculate potential refunds and justifies your cancellation decision.
| Charge type | Amount (USD) | Frequency | Notes |
|---|---|---|---|
| Introductory trial | $1.00 | One-time (typically 3-7 days) | Converts to monthly plan automatically |
| Monthly subscription | $29.00 | Recurring each month | Primary charge; must cancel to stop |
| Individual background report | $6.99 | Per report | Additional fees beyond subscription |
| PDF download or export | $6.99 per document | Per download | Charged separately from subscription |
| Late cancellation charges | Up to $29.00 | Variable | May apply if you cancel mid-billing cycle |
Note that CheckPeople may charge a pro-rata fee if you cancel mid-cycle. However, under ROSCA, you have the right to dispute any charges incurred after a documented cancellation request.
Common mistakes people make when canceling
You are not alone if you have struggled with CheckPeople cancellation. Many consumers make preventable errors that delay their cancellation or leave them vulnerable to continued billing.
Mistake 1: assuming silence means cancellation
Never assume your cancellation is complete until you receive written confirmation. Verbal confirmations over the phone are easily disputed. Always request a confirmation number, email confirmation, and the specific date your account will be closed. Yafee recommends treating silence as a cancellation failure: if you do not hear back within 5 business days, escalate immediately to your payment processor or file an FTC complaint.
Mistake 2: canceling through the website rather than contacting support directly
If CheckPeople has an online cancellation portal, use it. However, verify that your cancellation was processed by checking your account one week later and confirming with customer service via phone or email. Automated website cancellations sometimes fail silently, and CheckPeople may not notify you of the failure.
Mistake 3: not documenting your cancellation request
Documentation is your legal shield. Save every email, note every phone call with the date, time, and representative name, and take screenshots of any online submissions. If you later need to dispute a charge or file an FTC complaint, this documentation proves you made a good-faith cancellation request.
Mistake 4: waiting too long to dispute charges
Your credit card company typically allows you to dispute charges within 60 to 120 days of the transaction. If you wait beyond this window, the company may refuse to reverse the charge. File disputes promptly if CheckPeople continues billing after your documented cancellation request.
Steps to take if CheckPeople refuses to cancel
If the company ignores your cancellation request or continues billing despite your explicit instructions, follow this escalation procedure.
Step 1: escalate within CheckPeople
Contact CheckPeople's corporate office or billing department directly. Request to speak with a supervisor or escalation specialist. Provide your cancellation request documentation and explain that you have been billed after requesting cancellation. Request a manager callback within 24 hours.
Step 2: file a dispute with your payment processor
Contact your credit card company or bank and report the unauthorized charges. Provide copies of your cancellation request, all email threads, and call notes. Your payment processor will investigate and typically reverse charges incurred after your documented cancellation request.
Step 3: file a complaint with the FTC
If CheckPeople violates ROSCA by continuing to bill after cancellation or making cancellation unreasonably difficult, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates systematic violations and can force companies to refund harmed consumers. Include all documentation of your cancellation requests and continued charges.
Step 4: contact your state attorney general
Your state's attorney general office handles consumer protection complaints. File a complaint detailing CheckPeople's refusal to honor your cancellation request. Many states have taken action against background check companies for unfair billing practices, and your complaint may contribute to enforcement action that protects other consumers.
Checklist for successful CheckPeople cancellation
Use this checklist to ensure you have completed every step necessary to cancel cleanly and protect yourself from future charges.
| Action | Completed | Date/Reference |
|---|---|---|
| Gathered account details (name, email, phone, last 4 of card) | [ ] | |
| Called CheckPeople and requested cancellation | [ ] | Confirmation #: ________ |
| Obtained cancellation confirmation number and date | [ ] | ________ |
| Sent written cancellation request via email | [ ] | Date sent: ________ |
| Received written cancellation confirmation from CheckPeople | [ ] | Date received: ________ |
| Monitored bank statements for 60 days post-cancellation | [ ] | Final check: ________ |
Why you should cancel CheckPeople today
Delaying cancellation costs you money and increases your data privacy exposure. Every month you remain subscribed, CheckPeople charges your payment method an additional $29 and retains your personal information in its database. If you have not used the service within the past 30 days or no longer find value in it, cancellation is the immediate financial and privacy-protective step you should take. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these exact procedures.
Contact information for CheckPeople's business address
If you need to send formal written cancellation documentation or pursue legal action, use CheckPeople's registered business address:
CheckPeople Corporate Address:
111 North Orange Avenue
Suite 800
Orlando, Florida 32801
United States
You may send a certified letter to this address requesting cancellation and demanding a refund for unauthorized charges. Retain proof of delivery (certified mail receipt) as evidence of your cancellation request. This formal approach creates a documented trail that strengthens any subsequent dispute claim or legal complaint. Yafee recommends using this address only if CheckPeople's customer service channels (phone and email) have failed to resolve your cancellation request within 5 business days. For immediate assistance navigating your cancellation, consult the Federal Trade Commission's consumer protection resources or contact your state attorney general's office.