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Frequently asked questions
Cancel Checkpeople: The Right Way
How to cancel Checkpeople and stop unwanted charges in the philippines
What Checkpeople is and why filipinos cancel
Checkpeople is an online people-search platform that sells subscription access to public records reports, including names, address histories, phone numbers, and background information. The service operates from Orlando, Florida, and charges subscribers weekly or monthly for unlimited report access. If you signed up in the Philippines and now want to cancel, you are not alone. Many users discover the service does not match their expectations, or they face surprise charges after a free trial automatically converts to a paid plan.
Yafee helps thousands of consumers understand their cancellation rights and execute clean exits from subscriptions they no longer need. Checkpeople's cancellation process is not transparent in the published terms, which is why we have created this step-by-step guide. You deserve clarity on how to stop the charges, protect your payment method, and recover money if you have been billed unfairly. This guide explains your legal position under Philippine consumer law and walks you through every cancellation method available.
Pricing plans Checkpeople charges in the philippines
Checkpeople does not publish Philippines-specific pricing. Your charges appear in US dollars on your card statement and are converted by your bank at the current exchange rate. Budget for rates between PHP 400 to PHP 1,200 per month depending on which plan you choose and your bank's conversion fees.
| Plan name | Billing cycle | Approximate cost (PHP) | What you get | Auto-renewal |
|---|---|---|---|---|
| Weekly MVP Membership | Every 7 days | ₱451 | Unlimited reports, daily access | Yes, every week |
| Monthly MVP Membership | Every 30 days | ₱1,129 | Unlimited reports, priority support | Yes, every month |
| Free trial (often offered at signup) | 7 days | ₱0 (initially) | Full or limited access | Yes, converts to paid plan |
If you signed up for a free trial, your first charge will hit 6 to 7 days after sign-up. Check your email for a confirmation receipt, which shows your trial end date and first billing date. If that date has already passed and you see a charge on your statement, move immediately to the cancellation section below.
Common reasons filipinos cancel Checkpeople
You might cancel because the reports do not contain the information you expected, the service costs too much for your needs, you completed your search and no longer need ongoing access, or you feel the charges are unfair after a free trial converted automatically. Whatever your reason, your cancellation is valid, and Yafee exists to make the process straightforward.
Many users in the Philippines report surprise charges after they thought they had cancelled or after their free trial ended. If this happened to you, document the charges now. Screenshot your bank statement and your account page. You may be entitled to a refund under the Consumer Act of the Philippines (Republic Act No. 7394), which protects you from misleading billing practices and hidden fees.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) safeguards you from unfair subscription practices, hidden charges, and unclear cancellation terms. Understanding these rights empowers you to handle disputes with confidence and enforce your legal position.
What the consumer act of the philippines says about subscriptions
Under the Consumer Act, companies must disclose all material terms of a subscription before you pay, including the price, billing frequency, auto-renewal clause, and cancellation method. If Checkpeople did not clearly explain how to cancel before you paid, or if the cancellation process is deliberately hidden or difficult, the company is in breach of the law. Furthermore, under Republic Act No. 7394, you have the right to cancel any subscription within a reasonable period without penalty.
The law also requires companies to honour cancellation requests within 15 days of receipt. If Checkpeople continues to charge you after you have cancelled, you can file a complaint with the Department of Trade and Industry (DTI), Philippines' primary consumer protection agency. The DTI has power to order refunds and impose penalties on companies that breach consumer rights.
Your legal position
You have the right to cancel Checkpeople at any time. The Consumer Act explicitly protects you from misleading auto-renewal practices. You do not need to provide a reason. You do not need to wait until your next billing date (though cancellation may take effect on that date). If the company charges you after you cancel, or if you were charged without clear consent, file a complaint with the DTI Consumer Protection Group (DTI-CPG) in your city. Yafee and similar services help ensure you understand these rights and can enforce them.
Methods to cancel Checkpeople from the philippines
Checkpeople offers multiple cancellation routes, though the company does not prominently advertise them. Consequently, many users struggle to find the cancellation page or receive slow responses to email requests. This section covers every method available and ranks them by speed and reliability.
Cancellation method 1: online account portal (fastest)
If you can access your Checkpeople account, the online portal is the fastest cancellation route. The company typically sends a cancellation confirmation email within minutes, which serves as proof of your cancellation request.
- Log in to your Checkpeople account at the official website.
- Navigate to "Account Settings" or "Billing" (exact label varies).
- Look for "Cancel Subscription," "Stop Membership," or "Manage Billing."
- Click the cancellation option and confirm your choice.
- The site may ask why you are cancelling (optional to answer).
- You may see an offer to pause or downgrade; skip it if you want a full cancellation.
- Checkpeople will display a confirmation message on screen.
- Check your email (including spam) for a cancellation confirmation within 5 to 10 minutes.
- Take a screenshot of the confirmation message and email for your records.
Timeline: Cancellation takes effect immediately or on your next billing date (varies by plan). You should not see a charge after the cancellation date. If you do, escalate to method 3 (written request).
Cancellation method 2: email request
If you cannot access your account or the online portal does not work, email is a documented, timestamped alternative. Send an email to the Checkpeople support address requesting cancellation.
- Draft a clear, professional email with the subject line "Subscription Cancellation Request."
- In the body, include:
- Your full name (as it appears on your account).
- Your email address associated with Checkpeople.
- Your account number (if you have it).
- A clear statement: "I request immediate cancellation of my Checkpeople subscription effective today."
- The date of your request.
- Send the email to Checkpeople's support address (typically [email protected] or found on their website).
- Save the email and the read receipt as proof of your request.
- Wait for a confirmation email (typically sent within 24 to 48 hours).
- If you do not receive a response within 3 business days, escalate to method 3.
Timeline: Email cancellations take longer to process (3 to 7 business days in most cases). Yafee recommends sending the email at least 5 days before your next billing date to avoid a final charge.
Cancellation method 3: written request by post (most legally sound)
If Checkpeople does not respond to email or you want the strongest legal proof of cancellation, send a written letter by registered post. This creates an official record and demonstrates your good-faith attempt to cancel, which is critical if you later need to dispute charges with your bank or file a DTI complaint.
- Write a formal letter on plain paper or your letterhead with:
- Your full name and address.
- Your email address and phone number.
- Your Checkpeople account email or account number (if known).
- Today's date.
- A clear statement: "I hereby request cancellation of my Checkpeople subscription effective immediately. Please cease all charges to my payment method."
- Your signature.
- Make a photocopy of the letter for your records.
- Prepare the envelope and address it to Checkpeople at one of the addresses below.
- Send the letter by registered or certified post (ensure you receive a tracking number and proof of delivery).
- Keep the postal receipt and delivery confirmation in a safe place.
- Wait 15 business days for Checkpeople to honour the cancellation (as required by the Consumer Act).
- If a charge appears after day 15, file a dispute with your bank or a complaint with the DTI.
Timeline: Postal cancellations take 1 to 3 weeks to arrive and process. Send your letter well in advance of your billing date.
Checkpeople mailing addresses:
- Primary: Checkpeople, Orlando, Florida 32801, USA.
- Alternative: Checkpeople, Grand Ledge, Michigan 48837, USA.
Cancellation method 4: credit card dispute (if charges continue)
If you cancelled but Checkpeople charged you again, or if the company refuses to process your cancellation, you have the right to dispute the charge with your bank. This is your final legal recourse before escalating to the DTI.
- Log into your bank's online account or mobile app.
- Find the Checkpeople charge in your statement and select "Dispute Transaction" or "Report Fraud."
- Choose the reason: "Unauthorized charge," "Subscription not cancelled," or "Service not provided" (exact wording varies by bank).
- Upload or attach:
- Your cancellation email or confirmation.
- Screenshots of your cancelled account status.
- Postal receipt if you sent a written cancellation.
- Any correspondence with Checkpeople support.
- Submit the dispute and wait for your bank to investigate (typically 15 to 30 days).
- Your bank will contact Checkpeople and, if your evidence is strong, will credit the disputed amount back to your account.
Consequently, a bank dispute is powerful: it signals to Checkpeople that you are serious, and most companies reverse charges once a bank dispute is filed to avoid penalties and negative history.
Timeline and what to expect after cancellation
Understanding what happens after you cancel removes anxiety and helps you spot problems early.
Immediate after cancellation (day 1 to 3)
You should receive a cancellation confirmation email or message. If you cancelled via the website, save this confirmation. Do not delete it. If you cancelled by email or post, expect a response within 3 business days. If you hear nothing after 3 days, send a follow-up email or check the online portal to confirm the cancellation was processed.
Before your next billing date (day 5 to 10)
Most Checkpeople plans charge on a fixed day each month or week. Check your calendar and your original confirmation email to find your billing date. As that date approaches, monitor your bank account closely. You should not see a charge. If one appears, screenshot it immediately and escalate to method 4 (credit card dispute).
One month after cancellation
Log into your Checkpeople account one more time to verify your subscription is deactivated and your access is blocked. Take a screenshot. Then consider deleting your account entirely (if the option is available) to prevent accidental re-activation and to fully sever your relationship with the company. Some users prefer to keep the account open for 3 to 6 months after cancellation as proof of their cancellation request, in case a dispute arises later.
Refund eligibility and how to claim a refund
The Consumer Act of the Philippines does not automatically guarantee a refund for subscription services if you cancel. However, you are entitled to a refund in specific situations.
When you can claim a refund
You have a strong refund claim in the following scenarios:
- Free trial converted to a paid charge without clear consent: If Checkpeople auto-charged you at the end of a free trial and you did not explicitly agree in writing, demand a refund of the first charge.
- Charged after cancellation: If you cancelled but Checkpeople charged you again, request a refund of all post-cancellation charges.
- Service not provided as advertised: If the reports did not contain the information promised, or if the service was unavailable, you can request a pro-rata refund.
- Billing without proper disclosure: If the company did not clearly disclose the price, frequency, or auto-renewal clause before charging, the entire transaction may be refundable under the Consumer Act.
Steps to request a refund
- Send a written email or letter (use method 2 or 3 above) with the subject "Refund Request" and include:
- The charge date, amount, and reason for the refund.
- A reference to the Consumer Act of the Philippines and your consumer rights.
- All evidence (screenshots, confirmation emails, billing statements).
- A request for refund within 14 days.
- If Checkpeople does not respond within 14 days, file a formal complaint with the DTI-CPG (see section below).
- The DTI will contact Checkpeople and mediate. If Checkpeople refuses, the DTI can issue a cease-and-desist order and order a refund.
- Keep all correspondence and receipts for the DTI investigation.
Yafee advises that refunds are more likely to succeed if you can prove you cancelled in good faith and the company ignored your request. Document everything and act quickly-most banks allow disputes only within 60 days of the charge.
Escalation: filing a complaint with the DTI if Checkpeople refuses
If Checkpeople ignores your cancellation request or refuses to refund unfair charges, the Department of Trade and Industry (DTI) is your enforcement agency. The DTI has power to fine companies, order refunds, and ban them from operating in the Philippines.
Steps to file a DTI complaint
- Visit the DTI website (dti.gov.ph) or go to your nearest DTI Regional Office.
- Request a formal consumer complaint form (or download it online).
- Complete the form with:
- Your name, address, and contact details.
- Checkpeople's name and known addresses (Orlando, FL and Grand Ledge, MI).
- Description of the problem (e.g., "Subscription charges continue after cancellation").
- Dates, amounts, and payment method.
- Actions you have already taken (email to support, cancellation request, etc.).
- Amount claimed (refund requested).
- Attach all evidence:
- Bank statements showing charges.
- Email correspondence with Checkpeople.
- Screenshots of your account or cancellation confirmation.
- Postal receipt if you sent a written cancellation.
- Submit the form and evidence to the DTI (in person or by email, depending on your local office).
- The DTI will assign a case number and notify Checkpeople of the complaint.
- Checkpeople will have 10 days to respond. If the company ignores the DTI, the agency can issue a binding order for refund.
- The DTI will contact you with the outcome within 30 to 60 days.
Filing a DTI complaint is free and requires no lawyer. Nevertheless, it is more powerful than a bank dispute because it is a government order, not just a banking chargeback. Yafee recommends keeping the DTI case number for your records.
Common mistakes when cancelling Checkpeople
Cancellation is straightforward if you avoid these pitfalls. Most users who struggle have made one of the errors below-and Yafee has helped them recover their money.
Mistake 1: cancelling without proof
Calling Checkpeople's customer service or cancelling verbally over the phone does not create a permanent record. Always obtain written confirmation-email, screenshot, or postal receipt. If you called and the agent promised to cancel, follow up with an email asking for confirmation: "This email confirms our phone conversation on [date], in which you agreed to cancel my subscription effective [date]." If the agent does not reply in writing, the cancellation may not have been processed.
Mistake 2: missing your billing date
If you cancel one day after your monthly billing date, the charge has already hit your account for the next month. Cancellation will stop future charges but will not reverse the charge you just incurred. Consequently, you must request a refund separately. Plan your cancellation at least 5 days before your next billing date whenever possible.
Mistake 3: ignoring the free trial end date
Free trials are designed to auto-convert to paid subscriptions. Check your confirmation email immediately after signing up and note the trial end date. Set a phone reminder 2 days before that date to cancel. If you miss it and are charged, you still have a strong refund claim because the Consumer Act requires clear consent before auto-renewal.
Mistake 4: assuming cancellation worked without checking
Do not assume your cancellation was processed. Log into your account 2 to 3 days after cancelling to confirm your subscription status. If it still shows "Active," your cancellation did not go through. Escalate immediately using method 3 (written request). Screenshot your account showing the active status as evidence that method 1 or 2 failed.
Mistake 5: paying via an international payment method without protecting it
Many Filipinos use PayPal, international credit cards, or money transfer services to pay Checkpeople. These services can be harder to dispute through a bank. Before signing up with any subscription, confirm your payment method's dispute process. If disputes are difficult, consider using a credit card (not debit card) so you have stronger chargeback rights.
After cancellation: protecting yourself long-term
Once you have cancelled Checkpeople, take these steps to prevent future unwanted charges and protect your financial data.
Step 1: delete your payment method from the account
Log into your Checkpeople account one final time and remove your credit card or PayPal link. This prevents the company from attempting a surprise re-charge. Take a screenshot showing your payment method is deleted.
Step 2: check your account status monthly for three months
Return to your account every 30 days for the next 3 months to confirm it remains cancelled. Screenshot each check. This proves you were vigilant in case a dispute arises later.
Step 3: monitor your bank statements
Watch for any Checkpeople charge for 90 days after cancellation. If you see one, immediately dispute it with your bank using the evidence you saved (cancellation email, screenshots, postal receipt). Banks are more likely to rule in your favour if you act within 60 days of the charge.
Step 4: be cautious of similar services
Checkpeople operates in a competitive market with dozens of similar people-search companies. Some use aggressive auto-renewal tactics and hidden cancellation pages. If you use a new service, Yafee recommends using a virtual credit card number (offered by most banks) that limits how much the company can charge and is easy to disable if charges become unwanted.
Comparison: how Checkpeople cancellation compares to other people-search services
Understanding how Checkpeople ranks among competitors helps you decide whether to switch to a more transparent provider or stay with Checkpeople after resolving your current issue.
| Service | Cancellation ease | Refund policy | Typical cost (PHP/month) | Legal transparency |
|---|---|---|---|---|
| Checkpeople | Moderate (online portal works, email is slow) | Case-by-case; refunds rare | ₱450-₱1,130 | Fair (Consumer Act applies) |
| BeenVerified | Good (one-click cancellation available) | 30-day money-back guarantee | ₱700-₱1,400 | Good (clear T&Cs) |
| Instant Checkmate | Poor (email-only, slow response) | Limited; requires dispute | ₱500-₱950 | Fair (Consumer Act applies) |
If you are considering switching after cancellation, BeenVerified offers more transparent cancellation and a 30-day refund guarantee. However, Checkpeople is still within the legal norm for the industry, and cancellation is possible if you follow the steps in this guide.
Checkpeople cancellation address and contact information
Use these addresses if you choose to send a written cancellation request by post.
Primary mailing address:
Checkpeople
Orlando, Florida 32801
USA
Alternative mailing address:
Checkpeople
Grand Ledge, Michigan 48837
USA
Email (if available):
[email protected] (or check their website for the current support email)
Send all written cancellation requests via registered or certified post to ensure proof of delivery. Include a photocopy of your letter for your records. Allow 15 to 21 days for postal delivery and processing.
Final steps and key takeaway
Cancelling Checkpeople is straightforward when you understand your consumer rights under Philippine law. The Consumer Act of the Philippines (Republic Act No. 7394) requires the company to honour your cancellation request within 15 days and to disclose all material terms before you pay. If Checkpeople refuses, the DTI will enforce your rights at no cost to you.
Start by attempting cancellation via the online portal (method 1) or email (method 2). If the company does not respond within 3 business days, escalate to a written postal request (method 3). Document everything. If charges continue or a refund is refused, file a DTI complaint or a bank dispute. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds-and you can do the same by following this guide and protecting your evidence.
Take action today. Check your account login, send your cancellation request, and monitor your next billing date. Your financial security and peace of mind are worth the effort.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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