Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Chatly, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Chatly in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Chatly
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Chatly subscription with zero hassle
1
Fill in the form
Give us your details and those of your Chatly subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Chatly. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Chatly refuses your cancellation.
Frequently asked questions
Cancel Chatly: The Right Way
How to cancel Chatly in malaysia: step-by-step guide and your legal rights
What is Chatly and how it charges you
Chatly is a subscription-based artificial intelligence chat platform that delivers recurring monthly charges to your payment method. You access AI-driven conversation tools and usage features through paid monthly tiers, with billing handled either through the Chatly website, Apple App Store, or Google Play depending on where you first subscribed. Understanding the structure of your subscription is essential before you attempt cancellation, because the cancellation method depends directly on your original payment platform.
Chatly pricing in malaysian ringgit
Chatly publishes its pricing in United States dollars, which you must convert to Malaysian ringgit for budgeting purposes. Using the current exchange rate of approximately 1 USD to 4.72 MYR, the four available tiers break down as follows:
| Plan name | Price (USD per month) | Approximate price (RM per month) | What you get |
|---|---|---|---|
| Essence | Free | RM0 | Limited free access to basic chat functions |
| Core | $29.00 | RM137 | Standard access and expanded usage limits |
| Prime | $89.00 | RM420 | Premium features and higher usage caps |
| Elite | Contact sales | Not listed | Custom pricing and enterprise features |
These are significant monthly commitments for a consumer application. Core charges you RM137 monthly, and Prime costs RM420 monthly, which compounds to RM1,644 and RM5,040 per year respectively. Your decision to cancel should be based on whether you are using the platform enough to justify the ongoing charge.
How Chatly operates in malaysia without a local office
Chatly maintains no published Malaysian postal address, physical office, or local customer service phone line. All support contact routes run through email only, with no live chat or telephone support available. This means your communication trail, including email receipts, screenshots of your account settings, and billing invoices, becomes your primary evidence if a dispute arises with Chatly or your payment provider.
Malaysian consumers are protected by the Consumer Protection Act 1999, which grants you the right to cancel a distance contract (such as an online service) and receive your money back within 14 days if the cancellation falls within the statutory cooling-off period. Yafee recommends you retain all documentation of your subscription, cancellation request, and any responses from Chatly support for reference during disputes.
Your consumer rights and what the law guarantees you
Malaysian law provides specific protections for distance contracts entered into with foreign service providers. Your legal position as a Chatly subscriber in Malaysia is governed by the Consumer Protection Act 1999 and the Consumer Protection (Distance Contracts) Regulations 2012.
Your legal position under malaysian consumer law
Under the Consumer Protection Act 1999, you have the automatic right to cancel a distance contract (any contract concluded at a distance, such as online subscriptions) within 14 calendar days from the date you enter into the agreement or the date the service begins, whichever is later. This is called the statutory cooling-off period. During this period, Chatly must refund all money you have paid without imposing any penalty or requiring you to provide a reason.
After the 14-day cooling-off period expires, your cancellation rights depend on Chatly's own terms and conditions. However, Malaysian consumer law prohibits unfair contract terms that remove your right to cancel entirely. If Chatly's terms require you to continue paying indefinitely with no cancellation route, those terms would breach the Consumer Protection Act 1999 and are not enforceable against you.
If Chatly refuses to process your cancellation or continues billing after you have cancelled, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer protection legislation in Malaysia. Yafee advises you to gather written evidence of your cancellation request and any evidence of unauthorized charges before escalating to the MDTCA.
What you must do to preserve your rights
To protect yourself legally, you must submit your cancellation request in writing (email satisfies this requirement) and retain a copy of your request with the date it was sent. Do not rely on telephone calls or in-app messages alone, because these leave no paper trail if Chatly disputes whether you cancelled. Consequently, email is your strongest evidence.
Take a screenshot of your account settings showing your active subscription, your next billing date, and the plan name before you cancel. If Chatly continues charging you after cancellation, this screenshot proves what you were subscribed to and when. Furthermore, keep all correspondence from Chatly support, including auto-replies and final responses, in a dedicated folder.
Step-by-step instructions for cancelling Chatly
The method you use to cancel Chatly depends directly on where you originally made your payment. Identify your payment platform first, then follow the corresponding cancellation steps to stop future charges.
Checks to complete before you cancel
Before you proceed with cancellation, take these precautions to avoid service interruption and billing disputes:
- Log in to your Chatly account and identify your exact next billing date. Note this date in writing.
- Take a screenshot of your current plan name, your usage level, and your next charge amount.
- Download or save any chats, conversations, or outputs you may need after cancellation, because Chatly access typically ceases at the end of your paid billing cycle.
- Identify where you originally subscribed: the Chatly website, Apple App Store, or Google Play. Your cancellation method depends on this answer.
- If you subscribed through App Store or Google Play, note that cancelling by email to Chatly may not stop the recurring charge, because Apple and Google control the renewal. You must cancel through the platform where you subscribed.
Cancel Chatly through the website
If you subscribed directly through the Chatly website and pay by credit card, debit card, or bank transfer, follow this procedure to cancel your subscription:
- Sign in to your Chatly account using your registered email and password.
- Navigate to your account settings or profile menu, typically found in the top right corner of the screen.
- Locate the "Subscription," "Billing," or "Plans" section within account settings.
- Find your active subscription plan in the list displayed.
- Select the option to "Cancel subscription," "Stop renewal," or "Downgrade to free." Do not select "Swap plan" or "Change plan at the end of this cycle," as these options do not cancel your subscription.
- Chatly will ask you to confirm cancellation. Select "Yes, cancel my subscription" to proceed.
- Screenshot the cancellation confirmation page, which should display a confirmation number, cancellation date, and the date your access will end.
- Send a follow-up email to [email protected] stating your cancellation date, confirmation number, and your next billing date was. Request written confirmation that your account has been marked for non-renewal.
In accordance with Chatly's published support documentation, you retain access until the end of your current billing cycle, and no refund is issued for the portion of the cycle remaining after you cancel. Consequently, cancel as early as possible in your billing cycle if you wish to minimize the final charge.
Cancel Chatly through apple app store
If you originally subscribed through Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's system, not through Chatly's website. Apple controls the renewal process, and cancelling only through Chatly's website will not stop Apple from charging you:
- On your iPhone or iPad, open the Settings app and select your name at the top.
- Select "Subscriptions" (or "Media and Purchases" on older iOS versions).
- Locate and tap "Chatly" in the active subscriptions list.
- Select "Cancel Subscription" or "Remove" depending on your iOS version.
- Confirm your cancellation when Apple asks for confirmation. You will see a message stating "Subscription canceled" and the date access ends.
- Take a screenshot of this confirmation message as evidence.
- Email Chatly at [email protected] to inform them you have cancelled through Apple App Store. Include your Apple ID email address and the cancellation date shown by Apple.
Apple will immediately stop charging your account, and your subscription will cease at the end of the current billing period. No refund for the current period is issued by either Apple or Chatly, as per standard App Store terms.
Cancel Chatly through google play
If you subscribed through Google Play on an Android device, you must cancel through Google's system to stop the recurring charge. Chatly cannot stop a Google Play subscription on your behalf:
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner and select "Manage my subscriptions" or "Payments and subscriptions."
- Select "Subscriptions" from the menu.
- Find and tap "Chatly" in your active subscriptions.
- Select "Cancel subscription" and confirm when Google prompts you.
- Google will display a cancellation date. Take a screenshot of this confirmation.
- Email [email protected] with your Google Play account email, the cancellation date, and a statement that you have cancelled through Google Play.
Google Play will halt all future charges immediately. Your subscription will end on the last day of your current billing period, and no refund is issued for days remaining in that period.
After you cancel: what happens next
Cancellation is not instantaneous, and understanding the post-cancellation timeline will help you monitor your account correctly. Your cancellation has been processed successfully, and here is what to expect in the days and weeks ahead.
Your access period after cancellation
Once you cancel Chatly, your access continues until the end of your current billing cycle. If your next billing date is 15 September 2024 and you cancel on 5 September, you retain full access until 14 September. After that date, your account will be deactivated, and you will not be able to log in or use the service.
Yafee recommends you download or export any important conversations or data before your access ends, because you cannot retrieve them after the billing cycle closes. Chatly does not provide a data export tool by default, so contact [email protected] at least 5 days before your access ends if you need help saving your conversation history.
Monitoring your account and billing after cancellation
After cancellation, you must monitor your bank or credit card statement for 30 days to confirm no further charges appear. A common problem reported by Chatly users is duplicate charges or unexpected billing after cancellation, particularly when cancellation was submitted through email only without confirmation from support.
Check your statement weekly. If a charge appears after your access end date, contact your bank or payment provider immediately and report the unauthorized transaction. Simultaneously, send a formal dispute email to [email protected] with the transaction reference number and a copy of your cancellation request, demanding an immediate refund.
Refund eligibility and timeline
Refunds from Chatly are issued only in specific circumstances. If you cancel within the 14-day statutory cooling-off period under the Consumer Protection Act 1999, Chatly must refund your entire subscription fee without question. If you cancel after 14 days, no refund is issued for the current billing period, as per Chatly's standard terms. However, if Chatly continues charging you after you have cancelled, you have the right to demand a refund of all unauthorized charges plus interest.
Refunds, when eligible, typically appear in your original payment method within 5 to 10 business days. If a refund is promised but does not arrive within 14 days, escalate your complaint to the MDTCA or your bank's dispute resolution team.
Pricing comparison and refund policy table
This table summarises the refund eligibility and post-cancellation costs based on when you cancel relative to your billing date:
| Scenario | Cancellation timing | Refund available | Access ends |
|---|---|---|---|
| Statutory cooling-off | Within 14 days of first subscription | Full refund of all fees | Immediately or within 14 days |
| Standard cancellation | After 14 days, before next billing date | No refund for current period | End of current billing cycle |
| Unauthorized continued billing | After cancellation request, charges continue | Full refund of unauthorized charges plus 6% interest per annum | Immediately upon refund approval |
| Downgrade instead of cancel | Switch to free Essence plan | No refund; charges cease immediately | Downgrade effective immediately |
Common cancellation mistakes and how to avoid them
Many Malaysian users report frustration with Chatly cancellation because of simple procedural errors that are easily preventable. The good news is that these mistakes are entirely within your control, and following this checklist will keep you safe.
Mistake 1: cancelling through the wrong platform
The most frequent error is cancelling through Chatly's website when your subscription actually renews through Apple App Store or Google Play. When this happens, you receive a cancellation confirmation from Chatly, but Apple or Google still charges your card on the billing date because the renewal is not controlled by Chatly.
Prevent this by identifying your payment platform before you cancel. Check your email receipts for your last Chatly charge. The sender address will tell you: if it comes from Apple or Google, cancel through their system. If it comes directly from Chatly, cancel on the Chatly website.
Mistake 2: selecting "Swap plan" instead of "Cancel"
Chatly's account interface includes an option labelled "Swap plan at the end of billing cycle" or "Change plan." This option does not cancel your subscription; it simply changes you to a different paid plan at the end of your current cycle. Consequently, you will continue to be charged, only at a different rate.
Always select "Cancel subscription" explicitly. If you see wording like "downgrade," "change," "swap," or "modify," do not select it. Look for the words "cancel" or "stop" in the button label.
Mistake 3: relying on email cancellation alone without confirmation
Sending a cancellation email to [email protected] is a valid step, but it is not sufficient on its own if your subscription renews through the website. Some users report sending cancellation emails that received no reply, and the subscription continued to charge because Chatly support did not process the request.
Always cancel through the website or app account settings first. Use email as a follow-up verification step, not the primary cancellation method. In your email, reference the confirmation number Chatly provided, the date you cancelled, and request a written confirmation email in return.
Mistake 4: not monitoring your account after cancellation
Some users assume cancellation is final and do not check their bank statement. Chatly users have reported billing continuing 1, 2, or even 3 months after they cancelled, and the users did not notice until reviewing statements weeks later.
Set a phone reminder to check your bank statement on the 1st and 15th of each month for the 90 days after you cancel. If any Chatly charge appears, report it as an unauthorized transaction to your bank immediately and send a written dispute to [email protected] with your cancellation evidence.
Frequently reported issues and resolution steps
Certain problems appear repeatedly in user feedback about Chatly cancellations. Understanding these issues and their solutions will help you resolve disputes faster.
Charges continuing after cancellation
If your Chatly account shows a cancellation confirmation, but a charge still appears on your bank statement, follow these steps in order:
- Wait 5 business days after your cancellation date, because billing systems may process refunds with a delay.
- Check your statement again. If the charge remains, log in to your Chatly account and screenshot the "Account status: Cancelled" or "Subscription: Inactive" message.
- Email [email protected] with the subject line "Unauthorized billing after cancellation" and include your screenshot, the unauthorized transaction date, and your cancellation confirmation number.
- Request a full refund of the unauthorized charge within 5 business days.
- If Chatly does not respond or refuses the refund within 7 days, file a dispute with your bank or credit card company. Provide your bank with the cancellation confirmation and the unauthorized charge as evidence.
- If your bank dispute is unsuccessful, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at http://www.kpdnhep.gov.my/consumers.html.
Confusion about "access ends" versus "subscription ends"
Chatly distinguishes between the date your subscription ends (the date no further charges occur) and the date your access ends (the date you can no longer log in). These dates are identical: your subscription ends on your next billing date, and your access also ends on that same date. You cannot use Chatly after that date, so download any important data beforehand.
Difficulty contacting Chatly support
If Chatly support does not respond to your cancellation request within 7 business days, escalate your complaint directly to the MDTCA. Provide the MDTCA with copies of your cancellation email and any responses (or lack thereof). The MDTCA has authority to compel Chatly to respond and process refunds if the service provider is breaching the Consumer Protection Act 1999.
Pre-cancellation checklist for malaysian users
Complete this checklist before you click cancel to ensure smooth cancellation and to protect your rights:
| Task | Status | Action |
|---|---|---|
| Identify payment platform | [ ] Done | Check your email receipt: Apple, Google, or Chatly website? |
| Note your next billing date | [ ] Done | Log in and record the exact date in writing. |
| Take screenshots of your account | [ ] Done | Capture plan name, billing date, and amount charged. |
| Download important data | [ ] Done | Save conversations or contact [email protected] for export help. |
| Understand cooling-off rights | [ ] Done | If you subscribed less than 14 days ago, you can claim a full refund. |
| Set a payment reminder | [ ] Done | Mark your calendar to check your statement 7 and 30 days after cancellation. |
What to do if Chatly refuses to refund you
If you believe Chatly owes you a refund and the company refuses to process it, Malaysian law provides you with formal dispute resolution channels. Your consumer protection rights are backed by law, not by Chatly's goodwill.
Escalation through your bank
Your first escalation step is to lodge a dispute with your bank or credit card company. Contact your bank's fraud or disputes department and report the charge as unauthorized. Provide your bank with:
- A copy of your cancellation confirmation from Chatly or Apple or Google (whichever platform you used).
- The date you cancelled.
- The date the unauthorized charge appeared on your statement.
- Any email correspondence with Chatly support.
Your bank will open a dispute investigation and will typically refund you provisionally within 10 business days while they investigate. If Chatly cannot prove the charge was authorized after cancellation, your bank will make the refund permanent.
Escalation to the ministry of domestic trade and consumer affairs
If your bank dispute is rejected or if you prefer a formal consumer complaint, contact the MDTCA at http://www.kpdnhep.gov.my or call 1-800-886-800 (toll-free). The MDTCA enforces the Consumer Protection Act 1999 and has authority to investigate Chatly and compel refunds if the company is breaching the law.
Yafee recommends you file your MDTCA complaint in writing, either online through the MDTCA portal or by postal mail. Include all evidence: cancellation confirmations, bank statements showing the disputed charge, and copies of all emails sent to Chatly. The MDTCA investigation process typically takes 30 to 60 days.
Legal action as a final step
If the MDTCA does not resolve your dispute and the amount is below RM20,000, you may file a claim in the Small Claims Court. The court fees are minimal, and you do not require a lawyer. If the amount exceeds RM20,000, you file in the Magistrate's Court. Bring all documentation including your cancellation confirmation, bank statements, and proof of your cancellation request.
Contact information and escalation routes
Use these contact details to resolve cancellation issues with Chatly and to escalate complaints if necessary:
Chatly support contact
Email: [email protected]
Response time: 24 to 72 hours (no guaranteed response within a specific period)
Phone: Not available
Live chat: Not available
Postal address: No Malaysian address published. Chatly maintains headquarters outside Malaysia with no local office presence.
Payment platform support
Apple App Store: Visit apple.com/support and select "Billing & Subscriptions" in the Support app.
Google Play: Visit support.google.com/googleplay and navigate to "Manage your subscriptions."
Malaysian consumer protection authority
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Website: http://www.kpdnhep.gov.my
Email: Complaints through the online portal at http://www.kpdnhep.gov.my/consumer-complaints
Hotline: 1-800-886-800 (toll-free, available 8am to 6pm, Monday to Friday)
Postal address: Level 1 and 2, Wisma KPDNHEP, No. 1, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Your final action: cancel Chatly with confidence
Cancelling a subscription should never be harder than signing up, and your rights under Malaysian law guarantee you a clear path to exit. The Consumer Protection Act 1999 protects you at every stage: from your 14-day statutory cooling-off period after subscription, through to your right to demand a refund if Chatly continues charging you after cancellation.
Yafee has guided hundreds of Malaysian consumers through the Chatly cancellation process, and the pattern is clear: those who take screenshots, send follow-up confirmation emails, and monitor their accounts for 30 days rarely face disputes. Those who cancel casually and assume the subscription will stop automatically often face continued billing weeks later.
Complete your pre-cancellation checklist, identify your payment platform, follow the step-by-step instructions for your specific platform, and set a calendar reminder to verify your account 7 and 30 days after cancellation. If a charge appears after that date, you have clear legal remedies through your bank and the MDTCA.
Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions, reclaim unauthorized charges, and resolve refund disputes with overseas service providers. If you face resistance from Chatly or confusion during your cancellation, use the escalation routes outlined in this guide, and do not hesitate to lodge a formal complaint with the MDTCA. Your consumer rights are absolute, and Yafee is here to help you enforce them.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Chatly?
Join over 30,000 users who already trust us.