Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Chatly, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Chatly in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Chatly
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Chatly subscription with zero hassle
1
Fill in the form
Give us your details and those of your Chatly subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Chatly. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Chatly refuses your cancellation.
Frequently asked questions
Cancel Chatly: The Right Way to Stop Charges
How to cancel Chatly and stop recurring AI subscription charges in the philippines
What Chatly is and why you might want to cancel
Chatly is a subscription-based artificial intelligence platform that charges your card, GCash account, or Maya wallet monthly or annually for access to advanced chat models, image generation tokens, and premium AI features. The service renews automatically until you submit a cancellation request through your account settings, and your bank converts all charges from foreign currency into Philippine pesos.
Many Filipino users subscribe to Chatly for its AI writing and image tools, then find themselves paying for months without logging in. If you have stopped using Chatly or discovered the cost no longer fits your budget, you have clear consumer rights under Philippine law to cancel immediately and dispute any unwanted charges.
Yafee specialises in helping consumers across Southeast Asia understand their cancellation rights and recover refunds from recurring subscriptions. This guide walks you through exactly what Chatly is, your legal protections under the Consumer Act of the Philippines, and the precise steps to stop the charges today.
What you are paying for with Chatly
When you subscribe to Chatly, you pay for access to AI chat models, premium feature tiers, image generation quotas, and collaborative AI tools. Different plan levels unlock different capabilities: the entry-level plan offers basic chat access, while premium tiers provide unlimited image generation and access to advanced language models.
Crucially, your paid access continues only until the end of your current billing cycle, even after you click cancel. If you were using premium models or image generation, those features stop working when your paid period expires, not when you submit your cancellation request. This means you may lose access before receiving your next billing notice.
How Chatly charges philippine users
Chatly does not offer local PHP pricing or a Philippine payment gateway. Instead, you see charges in USD, EUR, or GBP depending on your card issuer and bank, which then converts that amount to Philippine pesos at their own exchange rate. Your final charge may be 5-10% higher than the advertised price due to currency conversion fees.
Chatly provides email support at [email protected] and a web form at chatly.com/support, but offers no published phone line or guaranteed response times. This creates friction when you need urgent help with a refund or cancellation problem.
Why you should cancel Chatly and when it makes sense
Your reasons for cancelling Chatly fall into a clear set of patterns that most consumers experience.
Best reasons to cancel Chatly
- You subscribed to a free trial and want to avoid the first charge before renewal
- You have not logged in for more than two weeks and stopped using the service
- The monthly cost no longer fits your budget or business needs
- You found a competing AI tool that offers better value or features
- You want to pause temporarily while you evaluate other platforms
- You were charged without receiving a confirmation email or access to your account
Red flags that mean you should cancel immediately
- Your renewal date is approaching and you know you will not use the service
- Support has not replied to your inquiries within 48 hours
- You see multiple charges on your statement for the same billing cycle
- You cannot log in but are still being charged
- Chatly charged you in a different currency than expected, inflating your bill
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit protections when cancelling recurring subscriptions like Chatly.
What the consumer act of the philippines requires
Under the Consumer Act of the Philippines (Republic Act No. 7394), Chatly must clearly disclose all material contract terms before charging you. These include the subscription price, renewal date, cancellation method, and any free trial period terms. If Chatly failed to make these terms transparent at the point of subscription, you have grounds to dispute charges and request a refund.
Furthermore, the law mandates that subscription services must provide a simple, accessible cancellation mechanism. If Chatly buried the cancel button in account settings or failed to honour your cancellation request within a reasonable timeframe, that company breached its statutory obligation to you as a consumer.
The Department of Trade and Industry (DTI) Consumer Protection Group enforces these protections and can investigate complaints if Chatly refuses to refund your money or fails to cancel your subscription within 30 days of your request.
Your legal position
You have the right to cancel Chatly at any time without penalty, penalty fees, or explanation required. Once you submit your cancellation request, Chatly must confirm the cancellation in writing (email) within 3 business days. If the company continues to charge you after 30 days from your cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) or dispute the charges with your bank as unauthorised transactions.
If Chatly charged you during a free trial period without clear prior consent, or if you paid for a full annual subscription and the service was unavailable for more than 10 consecutive days, you are entitled to a pro-rata refund under the Consumer Act of the Philippines.
Pricing and billing overview for philippine users
Understanding what you are paying for helps you decide whether cancellation is the right move.
| Plan | Monthly price (USD) | Annual price (USD) | Converted to PHP (approx.) | Features |
|---|---|---|---|---|
| Free | 0 | 0 | 0 | Limited chat access, no image generation |
| Pro | $20 | $200 | ₱1,100-1,200 monthly | Unlimited chat, 100 images/month, priority support |
| Premium | $50 | $500 | ₱2,750-3,000 monthly | All Pro features, unlimited images, API access, custom models |
| Business | $200 | Custom quote | ₱11,000+ monthly (custom) | Team accounts, dedicated support, advanced API, custom integrations |
Note that PHP amounts vary depending on your bank's exchange rate and the currency of your card (USD, EUR, or GBP). You may pay more than the PHP figures shown if your issuer applies a margin.
How to cancel Chatly in the philippines
Cancelling Chatly takes between 5 and 10 minutes, and you can complete it entirely online without contacting support.
Step 1: log into your Chatly account
- Go to chatlyai.app and enter your email address and password
- If you have enabled two-factor authentication, complete the verification step
- Once logged in, look for your account menu (usually a profile icon or initials in the top right corner)
Step 2: navigate to your subscription settings
- Click on your account menu and select "Settings" or "Account Settings"
- In the left sidebar, find and click "Billing" or "Subscription"
- You will see your current plan, renewal date, and payment method
Step 3: find the cancel option and confirm
- Under your active plan, look for a button or link labelled "Cancel Plan", "Cancel Subscription", or "Manage Subscription"
- Click that button; Chatly will ask you to confirm your cancellation and may offer a discount to keep you as a customer
- Do not accept a discount unless you genuinely intend to continue using the service; instead, click "Continue with cancellation" or "Confirm cancellation"
- Chatly will display a confirmation message on screen
Step 4: check your email for cancellation confirmation
- Within 15 minutes, check your inbox (and spam folder) for a confirmation email from Chatly
- The email should state your cancellation date, final billing date, and the date your access expires
- Save this email as proof of your cancellation request
- If you do not receive an email within 1 hour, repeat Steps 1-3 or contact [email protected] with screenshots of the on-screen confirmation
Step 5: monitor your next billing date
- Add a reminder to your calendar 5 days before your final billing date to check your bank statement
- If Chatly charges you after your cancellation confirmation, immediately dispute the charge with your bank as an unauthorised transaction
- Forward your cancellation confirmation email to your bank's fraud team and request a chargeback
What happens after you cancel Chatly
Cancellation does not stop your access immediately; instead, you retain full use of premium features until the end of your current billing cycle.
Timeline after cancellation
- Immediately after cancellation: Your account is marked as "cancelled" in Chatly's system, but you can still log in and use all paid features until your renewal date
- 1-5 days after cancellation: Chatly sends you a confirmation email reiterating your access end date and final billing amount
- On your final billing date: Your payment method is charged one last time for the remainder of your cycle (if any pro-rata amount is owed)
- On your access expiration date: Your account reverts to the free tier; premium features become unavailable, and you can no longer generate images or access advanced models
- 5-10 days after expiration: Chatly may send you a re-engagement email offering a discount or special offer; you can ignore this or delete it
After cancellation, your data and account
After your paid access expires, Chatly retains your account indefinitely. You can still log in with your free tier access to download your conversation history or request account deletion. If you want Yafee to help you understand your data rights or request deletion of your personal information under Philippine data protection law, contact the National Privacy Commission (NPC).
Your free account will not be charged. If you receive any emails from Chatly asking for payment after your cancellation date, forward them to [email protected] and demand clarification.
How to request a refund from Chatly
A refund is possible if you cancelled within the statutory cooling-off period or if the service was unavailable or defective.
When you are entitled to a refund
- You cancelled within 14 days of your first charge and request a refund in writing
- Chatly was unavailable (server down, service suspended) for more than 10 consecutive days without prior notice
- You were charged during a free trial period without clear consent
- You purchased an annual plan and cancelled before using 25% of the subscription period (Chatly may offer pro-rata refunds at its discretion)
- A duplicate charge appeared on your statement for the same billing cycle
How to request a refund
- Send an email to [email protected] with the subject "Refund request - [your email address]"
- Include the following information:
- Your full name and the email address associated with your Chatly account
- Your subscription plan name and the date you subscribed
- The date you cancelled and a screenshot of your cancellation confirmation email
- A clear explanation of why you are requesting a refund (e.g., "Cancelled within 14 days of first charge")
- Your preferred refund method (original payment method, bank transfer, or GCash refund)
- Send the email from the address associated with your Chatly account for verification purposes
- Expect a response from Chatly within 5-7 business days
If Chatly refuses your refund
If Chatly denies your refund request, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group or file a dispute with your bank. Yafee has helped thousands of consumers recover refunds by documenting their cancellation request and presenting evidence to the DTI, which has the authority to compel companies to refund consumers under the Consumer Act of the Philippines.
Consequently, gather all evidence: your cancellation email, bank statements showing the charge, your account screenshots, and any communications with Chatly support. The DTI typically resolves disputes within 30-60 days and can award refunds plus interest if the company violated your consumer rights.
Common cancellation mistakes and how to avoid them
Most consumers who struggle with Chatly cancellations make one or two preventable errors that delay refunds or lead to unwanted charges.
Mistake 1: cancelling through the app instead of the website
Chatly's mobile app does not always process cancellations correctly. If you cancel via the app, Chatly's backend may fail to flag your account as cancelled, and you continue to be charged. Always cancel through chatlyai.app on a web browser, not through iOS or Android apps.
Mistake 2: not saving your cancellation confirmation email
Chatly's confirmation email is your legal proof that you cancelled. If you delete it or lose access to your inbox, you have no evidence to present to the DTI or your bank if disputes arise. Forward the email to yourself or print a screenshot immediately after cancellation.
Mistake 3: assuming cancellation stops your next charge
Many users believe that clicking cancel stops all future charges immediately. In reality, you are charged one final time when your current billing cycle ends, unless you cancelled before the cycle began. Check your calendar and bank statement to confirm your final billing date.
Mistake 4: contacting support instead of using the account settings cancel button
Emailing [email protected] to cancel is slower and creates ambiguity about whether your request was processed. Use the self-service cancel button in account settings, then email support only if the button does not work or you do not receive a confirmation.
Mistake 5: ignoring disputed charges on your bank statement
If Chatly charges you after your cancellation date, do not assume it is an accounting error. Immediately dispute the charge with your bank as unauthorised and provide your cancellation confirmation email as evidence. Banks typically reverse the charge within 10-15 business days if you act quickly.
Chatly alternatives and comparison
If you are cancelling Chatly, you may be looking for a lower-cost or higher-value AI tool.
| Service | Monthly price (USD) | Image generation | Chat models | Best for |
|---|---|---|---|---|
| ChatGPT (OpenAI) | $20 | Yes (DALL-E) | GPT-4, GPT-4o | Best overall value |
| Claude (Anthropic) | $20 | No | Claude 3.5 Sonnet | Long-form writing, analysis |
| Midjourney | $30+ | Yes (specialised) | No | Professional image creation only |
| Gemini Advanced (Google) | Free tier available, $20 premium | Yes (Imagen) | Gemini 2.0 | Integration with Google Workspace |
Your checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and you receive any refund owed.
- Log into your Chatly account and confirm your current plan and renewal date
- Navigate to Settings > Billing and click the cancel subscription button
- Confirm the cancellation when prompted
- Take a screenshot of the on-screen confirmation message
- Wait for the confirmation email and save it to a folder labelled "Cancellations"
- Add a reminder 5 days before your final billing date to check your bank statement
- If you are eligible for a refund (14-day window or service failure), email [email protected] within 5 days of cancellation
- Monitor your bank statement for the final charge and any unexpected post-cancellation charges
- If you are charged after your cancellation date, dispute it with your bank within 60 days
- If Chatly refuses your refund, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group
Department of trade and industry contact information
If Chatly refuses to honour your cancellation or denies your refund request, the Department of Trade and Industry (DTI) Consumer Protection Group can investigate on your behalf. In accordance with the Consumer Act of the Philippines, the DTI has enforcement authority over digital subscription services and can compel refunds.
Furthermore, Yafee maintains up-to-date contact information for the DTI and can guide you through filing a formal complaint if you provide us with copies of your cancellation request, bank statements, and Chatly's refusal emails.
| Department / Service | Contact method | Response time |
|---|---|---|
| Department of Trade and Industry (DTI) Consumer Protection Group | Email: [email protected] | Phone: +63 2 8722-2000 ext. 2600 | 30-60 days for complaint resolution |
| National Privacy Commission (NPC) - data deletion requests | Email: [email protected] | 30 days acknowledgement |
| Your bank's fraud or disputes team | Phone number on back of your card, or online banking portal | 10-15 days for chargeback |
Summary and next steps
Cancelling Chatly is straightforward if you follow the steps above: log into your account, navigate to Billing settings, click cancel, and save your confirmation email. Your access continues until the end of your current cycle, and you may be entitled to a refund if you cancelled within 14 days or if the service was unavailable.
Under the Consumer Act of the Philippines (Republic Act No. 7394), Chatly must honour your cancellation within 30 days and cannot charge you after your confirmed cancellation date. If the company violates these obligations, the Department of Trade and Industry (DTI) can compel a refund and investigate for damages.
Yafee has helped thousands of consumers across the Philippines cancel recurring subscriptions like Chatly, recover refunds, and understand their rights under consumer protection law. If you encounter resistance from Chatly or need guidance filing a DTI complaint, Yafee provides step-by-step support to recover your money.
Start your cancellation today by logging into chatlyai.app, and save a copy of your confirmation email. If Yafee can assist you further with refund recovery or consumer rights advice, visit yafee.com to learn how we support Filipino consumers in disputes with digital service providers.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Chatly?
Join over 30,000 users who already trust us.