Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Chatpdf, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Chatpdf in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Chatpdf
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Chatpdf subscription with zero hassle
1
Fill in the form
Give us your details and those of your Chatpdf subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Chatpdf. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Chatpdf refuses your cancellation.
Frequently asked questions
Cancel Chatpdf: Step-by-Step Guide
How to cancel Chatpdf in malaysia and protect your payment rights
What Chatpdf is and why people cancel
Chatpdf is a software-as-a-service (SaaS) platform operated by ChatPDF GmbH, a company registered in Berlin, Germany. The service allows you to upload PDF files and ask questions about their content through a chat interface, powered by artificial intelligence.
You access Chatpdf primarily through its web application at chatpdf.com. The platform offers a freemium business model: a free tier with limited document uploads and question quotas, or a paid Plus subscription at RM24 per month (USD 5.00 converted at current rates). Many Malaysian users upgrade when the free limits become restrictive during academic research, legal document review, or workplace projects.
Users typically cancel for three reasons: the subscription costs more than expected, the AI responses lack accuracy for their needs, or they find the usage limits too restrictive even on the paid plan. Chatpdf does not publish a clear cancellation pathway in its public Terms of Service, which creates confusion about billing cycles, refund eligibility, and data handling after you leave.
The Chatpdf pricing structure and what you pay for
Understanding what you are paying for helps you decide whether to stay or cancel. The Free plan allows you to upload 2 PDFs per day, with each file limited to 120 pages and 10 MB in size. You receive 50 questions per document before hitting the daily limit. For most casual users, this proves adequate.
The Plus plan, charged at RM24 monthly, removes these constraints almost entirely. You gain unlimited document uploads, files up to 2,000 pages and 32 MB, and up to 1,000 questions per document. The upgrade appeals most to professionals who process multiple lengthy documents daily.
| Feature | Free plan | Plus plan (RM24/month) |
|---|---|---|
| PDFs per day | 2 | Unlimited |
| File size limit | 10 MB | 32 MB |
| Pages per file | 120 | 2,000 |
| Questions per document | 50 | 1,000 |
| Cost | RM0 | RM24 |
How Chatpdf operates in malaysia and support availability
Chatpdf is available to Malaysian residents as an online service. You do not need a local address or Malaysian entity to use it. The company supports users via email at [email protected], with a stated response window of Monday to Friday, 9:00 AM to 6:00 PM GMT (Greenwich Mean Time). This means responses typically arrive within 24 to 48 hours during business days.
No phone line, live chat, or Malaysian-based support channel exists. All communication happens in English only. If you require assistance in Malay or Mandarin, you will need to compose your message in English or use a translation tool before sending to support.
Your consumer rights under malaysian law
Malaysian law grants you specific protections when purchasing subscriptions and digital services, regardless of whether the seller is based overseas. Your rights stem from the Consumer Protection Act 1999 (CPA 1999), which applies to all consumer transactions in Malaysia.
What the consumer protection act 1999 guarantees you
Under the CPA 1999, Chatpdf must provide you with accurate information about the service before you pay. The company must disclose subscription terms, including the price, billing cycle, automatic renewal conditions, and cancellation method. If Chatpdf fails to publish clear cancellation steps or refund rules in its Terms of Service, this may constitute misleading conduct under Section 10 of the CPA 1999.
Furthermore, you retain the right to cancel a subscription at any time before or after the billing date, subject only to the company fulfilling its contract obligations. If Chatpdf charges you after you submit a valid cancellation request, you have grounds to dispute the charge with your bank or payment provider under consumer protection rules.
Section 22 of the CPA 1999 protects you from "unfair contract terms"-clauses that disadvantage you unfairly. For example, if Chatpdf were to claim it retains all your uploaded documents indefinitely after cancellation without your consent, this could breach Section 22. Consequently, before you cancel, you should request that the company delete or return your data.
Your legal position and enforcement
If Chatpdf refuses to cancel your subscription or continues billing you after cancellation, you have a formal escalation route. The Ministry of Domestic Trade and Cost of Living (MDTCCL) oversees the Consumer Protection Act 1999 and investigates complaints against businesses that breach consumer rights. You can lodge a complaint with the MDTCCL's Consumer Affairs Bureau (CAB) without paying a fee.
Your legal position is strong: you own the right to terminate a subscription contract on reasonable notice, and the burden falls on Chatpdf to prove it received and processed your cancellation correctly. In practice, this means that if you submit a cancellation request and take screenshots, you have documented proof of your intent. If the company later charges you, your evidence supports a charge-back claim with your bank.
Methods to cancel Chatpdf
Chatpdf offers multiple cancellation pathways depending on how you paid originally. The method matters because each payment channel (web account, Apple App Store, Google Play Store) has its own subscription management system. Cancelling through the wrong channel will not stop the billing.
Cancel through your Chatpdf web account
If you signed up and paid directly through chatpdf.com using a credit card or debit card, you must cancel through the web account settings. This is the primary cancellation method and applies to most Malaysian users.
- Log into your Chatpdf account at chatpdf.com using your email address and password.
- Look for a menu or navigation item labelled Account, Settings, Profile, or Billing. This usually appears in the top-right corner or in a hamburger menu (three horizontal lines).
- Select the Billing or Subscription section.
- Find a button or link that says Cancel subscription, Downgrade plan, Manage plan, Stop renewal, or similar wording.
- Click the cancellation option and follow the on-screen prompts. Chatpdf may ask you to confirm your reason or offer a discount to stay; you are under no obligation to accept.
- Take a screenshot of the final confirmation page showing your cancellation request was submitted.
- Look for a confirmation email from Chatpdf in your inbox within 1 hour. Save this email as proof.
If you do not find a cancellation button after following these steps, proceed directly to contacting support.
Cancel an apple app store subscription
If you subscribed to Chatpdf through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through the Chatpdf app itself.
- On your Apple device, open the Settings app.
- Tap your name at the top of the screen to open your Apple ID profile.
- Select Subscriptions.
- Find and tap Chatpdf in the list of active subscriptions.
- Tap Cancel subscription at the bottom of the screen.
- Confirm the cancellation by selecting the option to turn off auto-renewal.
- You will see a message confirming your subscription ends on a specific date (your next billing date). Take a screenshot of this confirmation.
- Check your Apple ID email for a receipt confirming the cancellation request.
Apple processes the cancellation immediately, and your subscription will end on the last day of your current billing cycle. You retain full access until that date.
Cancel a google play store subscription
If you subscribed through the Google Play Store on an Android phone or tablet, you cancel through Google's subscription manager, not the Chatpdf app.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner and select Manage subscriptions.
- Find Chatpdf in your active subscriptions list and tap it.
- Tap Cancel subscription.
- Read the cancellation terms (Google will tell you your access ends on your next billing date) and confirm by tapping Cancel subscription again.
- Take a screenshot showing the cancellation confirmation and the "Your subscription will end on [date]" message.
- Verify your Google account email for a cancellation receipt.
Google's system cancels the auto-renewal immediately, and you keep access for the remainder of your paid period.
Cancel by emailing Chatpdf support directly
If you cannot locate a cancellation button in your account or on your device, send a cancellation request email to [email protected]. This method also works if you have already attempted to cancel through your account but the action did not process.
- Compose a new email to [email protected] with the subject line: "Subscription cancellation request for [your email address]".
- In the email body, include:
- Your full name
- Your Chatpdf account email address
- The date of your most recent payment
- The amount charged (RM24 or USD 5.00)
- Your payment method (credit card, Apple App Store, or Google Play Store)
- A clear statement: "I request immediate cancellation of my Chatpdf Plus subscription effective today. Please confirm cancellation in writing and confirm the date my access will end."
- Send the email and note the date and time you sent it.
- Wait for a response. Chatpdf typically replies within 1 to 2 business days.
- Save the company's confirmation email as proof that your cancellation was processed.
Using email creates a written record of your request, which protects you if a dispute arises later. If Chatpdf does not respond within 3 business days, send a follow-up email referencing your original message.
What happens after you cancel
Cancellation does not mean immediate loss of access. Understanding the timeline prevents shock when your subscription ends.
When your access ends
Once you submit a cancellation request, your subscription ends on your next scheduled billing date. If your subscription renews on the 15th of each month and you cancel on the 10th, you retain full Plus features until the 15th at midnight. After that date, your account automatically reverts to the free tier.
You will not receive a warning email from Chatpdf a day before the downgrade occurs. Consequently, note your billing date in your calendar so you are not surprised when your document limits reset to 2 PDFs per day.
What happens to your uploaded documents
Chatpdf does not publish a data retention policy in its Terms of Service. This means the company's practice regarding document deletion after cancellation remains unclear. Before your access ends, you should download or export any PDFs and responses you still need for future reference.
After cancellation, the safest assumption is that Chatpdf may delete your documents within 30 to 90 days, though this is not guaranteed. If you have sensitive or important documents in your Chatpdf account, send an email to [email protected] requesting that your data be deleted immediately upon cancellation, or that you be granted a data export file before deletion.
Refunds and billing after cancellation
Chatpdf operates on a calendar-month billing cycle with no refund policy published in its Terms. This means if you cancel mid-month, you do not receive a refund for the unused days of your subscription. For example, if you paid RM24 on the 1st of the month and cancelled on the 20th, you forfeit the remaining 10 days' value.
Nevertheless, if you cancelled your subscription through the correct channel (web account, Apple App Store, or Google Play) and Chatpdf continues to charge you after your access ended, you have grounds to dispute the charge. Contact your bank or card issuer and initiate a charge-back, citing the company's continued billing after a valid cancellation request.
In Malaysia, your bank is obligated under the Financial Services Act 2013 to investigate charge-back claims within 30 days. If you present evidence of your cancellation request (screenshots or emails), most banks will reverse the charge in your favour within 5 to 10 business days.
Common mistakes that prevent successful cancellation
Most cancellation issues arise from simple oversights rather than company obstruction. By avoiding these traps, you ensure a clean exit from your subscription.
Cancelling through the wrong payment channel
If you subscribed through the Apple App Store but try to cancel by emailing Chatpdf, your request will not process. Each payment platform manages subscriptions independently. Chatpdf's support team cannot cancel an Apple subscription; only Apple can. Similarly, Chatpdf cannot cancel a Google Play subscription.
Before you cancel, identify how you paid. Check your email for the original receipt or payment confirmation. If the receipt says "Apple Inc." or "Google Ireland Limited" in the sender field, you must cancel through that platform's app, not through Chatpdf.
Assuming immediate cancellation means immediate refund
Once you cancel, Chatpdf does not refund the current month's fee, even if you cancel on day one of your billing cycle. Refunds only apply if you cancel within a statutory cooling-off period (which Chatpdf does not clearly advertise) or if the company breaches its contract-for example, by failing to provide the service or by billing you after you requested cancellation.
If you need a refund for legitimate reasons (unauthorized charges, service failure, or misleading terms), contact your bank or card issuer, not Chatpdf support. Banks have stronger enforcement power than the company's customer service team.
Not taking screenshots or saving confirmation emails
If you cancel and later dispute a charge, Chatpdf will ask for proof that you initiated the cancellation. Screenshot confirmation pages and save all cancellation-related emails. These documents form the foundation of a successful charge-back claim with your bank.
Without proof, Chatpdf can claim it never received your request, and your bank will likely side with the company. Screenshots cost nothing and take 10 seconds; they are your strongest protection.
Ignoring unread cancellation confirmation emails
Chatpdf sends cancellation confirmations by email. If this email lands in your Spam or Promotions folder, you might miss important details such as the exact date your access ends or whether data deletion is included. Check all email folders, including Spam and Promotions, within 1 hour of submitting a cancellation request.
If you do not receive a confirmation email within 2 hours during business days, resend your cancellation request or contact support to confirm it was processed.
How to request a refund if Chatpdf continues billing you
If you cancelled your subscription and Chatpdf charged your account again in the following month, you are entitled to recover that money through a formal dispute process.
Step 1: contact Chatpdf support with evidence
Send an email to [email protected] with the subject line: "Unauthorized charge and refund request". Attach screenshots showing your cancellation confirmation and a copy of the credit card statement showing the unwanted charge. Request a full refund within 7 days and ask for written confirmation of the refund date.
Keep this email brief and professional. Emotional language weakens your position. State only facts: the date you cancelled, the date you were charged again, the amount, and your account email address. Set a response deadline: "I expect your reply by [date 7 days from today]."
Step 2: contact your bank if Chatpdf ignores you
If Chatpdf does not respond within 7 days or refuses to refund, lodge a formal dispute with your bank. Call the customer service number on the back of your credit card or debit card and tell the operator: "I want to initiate a charge-back for an unauthorized subscription charge on [date], amount RM24, merchant Chatpdf GmbH, reference number [if you have it]."
Your bank will open a dispute case and request documentation from Chatpdf. You should provide your bank with screenshots of your cancellation request and the unwanted charge. The bank investigates within 30 days and typically resolves in your favour if you have clear evidence.
Step 3: escalate to the consumer affairs bureau if needed
If your bank's dispute process stalls or you prefer a regulatory approach, lodge a complaint with Malaysia's Consumer Affairs Bureau (CAB) under the Ministry of Domestic Trade and Cost of Living. You can file a complaint online at www.kpdnkk.gov.my or visit a CAB office in person.
Provide the CAB with your cancellation evidence, screenshots of the unauthorized charges, and copies of your bank and Chatpdf correspondence. The CAB can issue a formal notice requiring Chatpdf to refund you or explain why the charge was valid. This carries legal weight and often motivates overseas companies to comply.
Pricing comparison and whether to stay or cancel
Before you finalize cancellation, assess whether the cost justifies the benefit. Yafee recommends this cost-benefit checklist to clarify your decision.
| Scenario | Stay or cancel? | Reason |
|---|---|---|
| You use free tier limits fewer than 5 times per month | Cancel | Free plan is sufficient; RM24/month is wasteful |
| You exceed free limits 1-2 times per month | Cancel | Better value elsewhere; consider free competitors |
| You process multiple lengthy PDFs daily for work | Stay | Plus unlimited features justify RM24/month if used regularly |
| You hit limits weekly but have free alternatives | Cancel | Switch to free tools like Google Docs OCR or open-source options |
| You rarely verify responses or fact-check the AI | Cancel | Limited accuracy; risk of relying on errors |
| You need data export and legal compliance | Cancel | Chatpdf lacks GDPR-grade data handling; risk to sensitive documents |
After cancellation: what to do next
Your cancellation is complete, but a few follow-up steps protect your privacy and account security.
Verify your account access 24 hours after cancellation
One day after your stated cancellation date, log into Chatpdf and confirm that your account has reverted to the free tier. You should see the document upload limit reset to 2 PDFs per day and the question limit at 50 per document. If the Plus features remain active after your billing date, contact support immediately to investigate.
Check your bank statements for 60 days
Monitor your credit card or debit card transactions for 2 months after cancellation. Watch for any charges from "Chatpdf GmbH", "Chatpdf Inc.", or similar merchant names. If an unexpected charge appears, take a screenshot and raise a charge-back claim with your bank immediately.
Request data deletion if not done automatically
If Chatpdf stored sensitive documents in your account, send one final email to [email protected]: "I cancelled my subscription on [date]. Please confirm that my account data, including all uploaded PDFs and chat history, will be deleted within 30 days. If not deleted automatically, please provide a confirmation date."
This creates a paper trail. If the company later claims it retained your documents, you have written proof that you requested deletion and the company either acknowledged or ignored your request.
Contacting Chatpdf and escalation contacts
If Chatpdf support does not resolve your issue within 7 days, escalate using these official channels.
Primary support contact
Email: [email protected]
Response window: Monday to Friday, 9:00 AM to 6:00 PM GMT (1:00 PM to 10:00 PM Malaysia Standard Time)
Help resources: chatpdf.com/help
Terms of Service: chatpdf.com/terms
Company address: ChatPDF GmbH, Gertraudenstrasse 20, 10178 Berlin, Germany
Malaysian consumer authority escalation
If Chatpdf refuses to respond or resolve your complaint, lodge a formal complaint with the Consumer Affairs Bureau (CAB) under the Ministry of Domestic Trade and Cost of Living (MDTCCL). This is your regulatory escalation route in Malaysia and carries legal authority over overseas businesses.
Complaint portal: www.kpdnkk.gov.my
Physical addresses: CAB has offices in Kuala Lumpur, Johor Bahru, Penang, Selangor, Perak, and other states.
Cost: Free
Processing time: 30 to 60 days for investigation
Bank and payment provider support
If you need to dispute an unauthorized charge, contact your bank or card issuer using the customer service number on your card. Request a charge-back and provide your cancellation evidence. Your bank handles the dispute directly with Chatpdf.
Checklist for cancelling Chatpdf successfully
Use this step-by-step checklist to ensure you cancel cleanly and protect yourself from surprise charges.
- Identify your payment method (web account, Apple App Store, or Google Play Store).
- Note your subscription renewal date by checking your email for the last billing confirmation.
- Save or download any PDFs and responses you need from your Chatpdf account.
- Attempt cancellation through the correct platform (web settings, Apple Settings, or Google Play).
- Take screenshots of the cancellation confirmation page showing the request was submitted.
- Save the cancellation confirmation email from Chatpdf or your payment provider.
- If no cancellation button exists, email [email protected] with your request and proof of payment.
- Verify cancellation by logging in 24 hours after the billing date to confirm the free tier is active.
- Monitor your bank statement for 60 days for unauthorized charges.
- If Chatpdf charges you again, initiate a charge-back with your bank within 30 days of the unwanted charge.
- If your bank's dispute process stalls, lodge a complaint with the CAB at www.kpdnkk.gov.my.
Summary and next steps
Cancelling Chatpdf is straightforward once you identify your payment channel and follow the correct cancellation path. Under Malaysian consumer law, you have the right to terminate your subscription at any time, and Chatpdf cannot legally continue billing you after you have submitted a valid cancellation request.
If the company ignores your cancellation or charges you after you have cancelled, your bank and Malaysia's Consumer Affairs Bureau are your enforcement tools. Screenshots and saved confirmation emails are your strongest protection; they form the basis of successful dispute claims and regulatory complaints.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these legal frameworks and procedural steps. Your rights under the Consumer Protection Act 1999 are real and enforceable. By documenting your cancellation request and escalating formally if needed, you ensure a clean exit from your Chatpdf subscription and protect yourself from future billing surprises. For more guidance on cancelling digital services and protecting your consumer rights in Malaysia, visit Yafee at yafee.com.