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Frequently asked questions
Cancel Autods: The Right Way
How to cancel Autods and stop recurring charges in malaysia
What is Autods and why you might cancel
Autods is a subscription software service designed for dropshipping sellers across Southeast Asia and beyond. The platform automates product importing, stock monitoring, price synchronisation, and order management across multiple online selling channels-Shopify, WooCommerce, eBay, and marketplace platforms. Unlike a one-time purchase, Autods operates on a recurring billing model, meaning your subscription renews automatically each month or year unless you cancel directly from your account settings.
How Autods works in malaysia
When you sign up for Autods, you gain access to automation tools that handle repetitive seller tasks. The platform is available to Malaysian users through its website (autods.com), with 24/7 live chat support and email contact at [email protected]. Pricing is calculated in Malaysian Ringgit (MYR or RM), converted from the base USD structure. Most Malaysian users subscribe to save time on product listing, reduce manual order steps, and synchronise stock and pricing across channels automatically.
The critical point for Malaysian consumers: Autods charges renew automatically. If you activate a trial, test the service for a few days, then forget about it, your next billing date will arrive without reminder. This catches many sellers off-guard, particularly those on monthly plans. Yafee, as a specialist in subscription cancellation law, has tracked dozens of similar cases where users were surprised by unexpected charges.
Should you cancel Autods
You should cancel Autods if the automation tools no longer serve your business, if you have switched to a competitor platform, or if the cost no longer justifies the time saved. Common reasons for cancellation include switching to manual management, consolidating with other seller tools, or simply reducing business expenses. If product import, stock monitoring, or order automation are not delivering value to your dropshipping operation, cancellation is the logical next step.
Pricing breakdown and what you are actually paying for
Autods offers tiered subscription plans, each unlocking different automation features and support levels. The pricing structure in Malaysian Ringgit reflects conversion from USD, and your exact charge depends on your current plan and billing cycle (monthly or yearly).
| Plan name | Monthly cost (approx. RM) | Key features | Best for |
|---|---|---|---|
| Free trial | RM0 (limited time) | Basic product import, marketplace research, community support | New sellers testing the platform |
| Import Plan | RM109.90 | Product importing, marketplace research, email support | Solo sellers with low volume |
| Starter Plan | RM139.90 | Stock monitoring, scheduled uploads, priority support | Growing dropshippers |
| Professional Plan | RM329.90 | Full automation, FBA support, analytics, advanced features | Multi-channel sellers |
| Business Plan | RM549.90 | Unlimited automation, dedicated account manager, API access | High-volume operations |
Exchange rates fluctuate, so your actual charge may vary slightly. Autods also offers discounted yearly billing if you commit for 12 months upfront. Add-ons for additional features incur separate charges. When you cancel, you remain liable for charges accrued up to your cancellation date; future renewals stop immediately.
Your consumer rights and legal protection in malaysia
Malaysian law protects your right to cancel subscription services through the Consumer Protection Act 1999, enforced by the Ministry of Domestic Trade and Cost of Living (KPDNHEP). This legislation governs unfair contract terms, misleading pricing, and automatic renewal practices.
Legal position: what the consumer protection act 1999 guarantees you
Under the Consumer Protection Act 1999, you have the right to terminate a distance contract (including online subscriptions like Autods) within 14 calendar days of purchase, provided you notify the supplier in writing. This cooling-off period applies even if you have already used the service. Autods must refund any charges within 14 days of your cancellation notice if you exercise this right within the 14-day window from your original purchase date.
Furthermore, the Act prohibits suppliers from imposing unfair cancellation penalties or hidden auto-renewal charges. Any charge for cancellation itself (separate from your unused service credit) is likely unenforceable. If Autods refuses to honour your cancellation or processes a charge after you have clearly requested termination, you can escalate the complaint to KPDNHEP, which investigates breaches and can issue enforcement orders.
Yafee specialises in helping Malaysian consumers understand these rights and navigate disputes with SaaS providers. The key principle: you are protected by law, and cancellation is your contractual right, not a favour.
Cooling-off period and refund eligibility
If you are within 14 days of your Autods purchase (the first charge date), you can request a full refund by cancelling immediately and citing the Consumer Protection Act 1999 cooling-off period. Send written notice to Autods (email or registered mail) stating your cancellation and citing the Act. Autods must process the refund within 14 days of receiving your notice.
After 14 days, the cooling-off period expires, and refunds depend on Autods's own refund policy (typically no refund for used service, only credit towards future months). However, you retain the unconditional right to cancel the ongoing subscription at any time without penalty.
How to cancel Autods: step-by-step process
Autods offers multiple cancellation routes depending on how you subscribed: directly through the website, via the iOS App Store, or through Google Play. Each route requires a slightly different approach, but all lead to the same outcome-immediate subscription termination and protection against future charges.
Step 1: gather your account information and billing details
Before initiating cancellation, take screenshots of your current plan name, billing cycle (monthly or yearly), and next charge date. Log into your Autods account and navigate to Settings, then Plans and Add-ons. Note any active add-ons or premium features you are subscribed to; these will also terminate when you cancel the main plan.
Also check your bank or credit card app for the exact charge date and amount of your last successful payment. This creates a paper trail if Autods disputes your cancellation later or attempts to charge you again.
- Screenshot your current plan name and tier (Import Plan, Starter, Professional, or Business).
- Record your billing cycle: monthly or yearly.
- Note the exact date of your next charge from the billing page.
- Take a screenshot of any active add-ons or premium features.
- Verify the last successful charge in your bank statement or app.
Step 2: cancel via the Autods website (primary method)
If you subscribed directly through autods.com, this is the fastest cancellation route. Log in to your Autods account using your registered email and password. Navigate to the Settings menu (usually displayed as a gear icon or account profile link), then select Plans and Add-ons from the dropdown.
In the Plans and Add-ons section, you will see your active subscription plan listed with details of your next billing date. Click the Cancel option next to your plan name. Autods will ask you to confirm the cancellation and may offer a discount or downgrade option. Proceed to confirm cancellation. Once confirmed, Autods will display a cancellation confirmation message on screen and send a confirmation email to your registered address.
- Log in to your Autods account at autods.com using your email and password.
- Click the Settings or Account icon (usually top-right of the dashboard).
- Select Plans and Add-ons from the menu.
- Locate your active subscription plan and click Cancel (or similar button).
- Review the confirmation prompt and select Confirm Cancellation.
- Screenshot the final confirmation message that appears on screen.
- Check your email inbox for the cancellation confirmation from Autods within 5 minutes.
Step 3: cancel if you subscribed via apple app store
If you signed up for Autods through the iOS app and set up billing via Apple's App Store subscription system, you must cancel through Apple, not through the Autods app itself. Autods does not process App Store cancellations directly; Apple controls these subscriptions. Open the Settings app on your iPhone or iPad, tap your Apple ID name at the top, then select Subscriptions. Find Autods in the list, tap it, and select Cancel Subscription. Apple will ask you to confirm the cancellation and may offer a retention offer. Proceed to cancel. Apple sends confirmation to your registered email address.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- Select Subscriptions from the menu.
- Scroll down and find Autods in your active subscriptions list.
- Tap Autods and select Cancel Subscription.
- Confirm your cancellation choice when prompted.
- Wait for Apple's confirmation email within 10 minutes.
Step 4: cancel if you subscribed via google play
If you activated Autods through the Google Play Store on an Android device, cancel through the Play Store app, not through Autods itself. Open Google Play (the store app), tap your profile icon in the top-right corner, and select Manage Subscriptions. Find Autods in the list, tap it, and select Cancel Subscription. Google will confirm the cancellation and display a final date of access. Confirm cancellation. Google sends confirmation to your registered Google account email.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage Subscriptions from the dropdown menu.
- Find Autods in your active subscriptions and tap it.
- Select Cancel Subscription and confirm your choice.
- Note the final access date displayed on screen.
- Check your Google account email for confirmation within 10 minutes.
Step 5: confirm cancellation in writing (optional but recommended)
While web, App Store, and Google Play cancellations are immediate and legally binding, Yafee recommends sending a written cancellation notice to Autods via email for additional protection. This creates documentary evidence that you formally requested termination on a specific date. Address your email to [email protected] with the subject line "Subscription Cancellation Request" and include your registered account email, account name, the plan you are cancelling, and the date of your cancellation request. Autods typically responds to confirmation requests within 24 hours.
- Subject: "Subscription Cancellation Request - [Your Email Address]"
- Body: State your full name, registered account email, current plan name, and cancellation date.
- Request: "Please confirm that my Autods subscription has been cancelled as of [today's date] and that no further charges will be applied."
- Reference: Include any cancellation confirmation number or screenshot if you cancelled through the web dashboard.
- Send to: [email protected]
Save the confirmation email that Autods sends in reply. This email serves as proof of cancellation if any charge appears on your card after the cancellation date.
What happens immediately after cancellation
Once you cancel, your access to Autods terminates immediately. Active automation rules stop running, scheduled uploads cease, and order synchronisation halts. You retain the ability to log in and view historical data for 14 days after cancellation, but you cannot export data through the platform dashboard after this window closes. Download or export any critical product lists, order records, or automation settings before cancelling if you plan to migrate to another tool.
Your account after cancellation
Autods preserves your account data for 14 days following cancellation. During this window, you can export reports or settings if needed. After 14 days, the account is archived and data is permanently deleted. Any account credit balance or Managed Balance (a prepaid account feature) is retained and can be used if you reactivate the subscription within a certain timeframe (contact support for details). If you do not reactivate, credits typically expire within 12 months of the original issue.
Protecting yourself from re-billing
Monitor your bank statement or credit card app for 30 days after cancellation to ensure no further charges appear. Autods should not charge you after your cancellation date, but billing system errors occasionally occur. If a charge appears after your confirmed cancellation date, contact your bank immediately and dispute the transaction as "cancelled subscription-billing error." Simultaneously, email Autods support at [email protected] with your cancellation confirmation and request an immediate refund. Yafee has assisted many users in recovering unauthorized post-cancellation charges through chargeback processes.
Refund policy and what to expect
Autods does not refund unused service fees once your 14-day cooling-off period has expired. After 14 days from your initial purchase, your subscription is considered delivered and non-refundable. However, if you cancel mid-cycle, you keep access to the service until your paid period ends. For example, if you paid RM329.90 for a monthly Professional Plan on the 15th and cancel on the 20th, you retain access until the end of that calendar month; you do not receive a prorated refund for the remaining 10 days.
Refund timeline and process
If you qualify for a refund (within the 14-day cooling-off period), Autods processes it within 14 days of receiving your written cancellation request. Bank transfer or credit card refunds typically appear in your account within 5 to 10 business days after Autods initiates the refund. If a refund does not appear within 15 business days after Autods confirms it has been processed, contact your bank to check the refund status; occasionally refunds are delayed due to banking delays, not Autods.
Requesting a refund: the formal process
To claim a refund within the 14-day window, send written notice to [email protected] stating your name, account email, subscription plan, purchase date, and cancellation date. Cite the Consumer Protection Act 1999, section 11 (cooling-off period), in your email. Include a clear statement: "I request a full refund under my statutory cooling-off right within 14 days of purchase." Autods must acknowledge your refund request and process it within the 14-day statutory window. If Autods refuses or delays, escalate to KPDNHEP (the Ministry of Domestic Trade and Cost of Living) with copies of your cancellation request and Autods's response.
Common mistakes that trap users into continued charges
Cancellation looks straightforward, but many Malaysian users make preventable errors that result in unexpected charges. Awareness of these pitfalls protects you from repeating the same costly mistakes that catch thousands of Autods subscribers each month.
Mistake 1: cancelling the app instead of the subscription
Deleting the Autods app from your phone does not cancel your subscription. The app is merely a client interface; your subscription lives in Autods's billing system. Deleting the app stops you from seeing notifications and checking your account, but Autods continues to charge your card every month. This happens frequently with mobile app users who assume app deletion equals subscription termination. Always cancel through the web dashboard or the official app store subscription manager, not by deleting the app icon.
Mistake 2: assuming a free trial auto-converts to paid without action
Autods offers free trials on certain plans. The trial period is usually 7 to 14 days, after which your subscription either converts to the paid plan automatically or expires, depending on whether you provided payment details. If you entered a credit card during trial signup, Autods will charge you when the trial ends unless you cancel before the expiry date. Many users forget the trial end date, then wake to a surprise charge. Calendar your trial expiry date immediately upon signup and cancel 2 days before if you do not wish to convert to paid.
Mistake 3: not checking the billing section for the actual charge date
Your contract with Autods specifies an exact charge date each month (for example, the 15th of each month). Users often assume they have more time to cancel than they actually do. Check your Autods billing page for the precise next charge date, not just your calendar estimate. If today is the 10th and your next charge is the 13th, you have only 3 days to cancel; if you delay, the charge processes automatically.
Mistake 4: relying on a downgrade as a substitute for cancellation
Some users click "downgrade" instead of "cancel," moving to a cheaper plan. A downgrade keeps your subscription active-it merely changes the tier. You continue to be charged each month, now at the lower price. If you want to stop all charges, you must click Cancel, not Downgrade. The two buttons often sit near each other on the Plans page, so read carefully before clicking.
Mistake 5: forgetting subscriptions purchased under a different email
If you signed up for Autods using an old email address and have since changed your primary email, you may not receive billing or cancellation confirmation emails. Your active Autods subscription can continue unnoticed for months. Search your email inbox (including spam and promotions folders) for any Autods receipt or welcome email from the past 12 months. If you find one using an old address, log into that account and cancel directly. Alternatively, contact [email protected] with your old email and request an account merge or cancellation under the old address.
Checklist: before and after cancellation
Use this checklist to ensure you have completed every step and protected yourself against post-cancellation billing errors.
| Task | Before cancellation | After cancellation |
|---|---|---|
| Screenshot billing page | Yes - plan name, next charge date, add-ons | Confirm cancellation message is visible |
| Export account data | Yes - product lists, orders, automation rules | No longer possible after 14 days |
| Check subscription method | Web, App Store, or Google Play? | Verify cancellation completed through correct channel |
| Send written cancellation email | Send to [email protected] if desired | Save confirmation reply from Autods |
| Monitor bank account | Note current card on file | Check daily for 30 days - dispute any post-cancellation charge |
| Calendar refund deadline | Note 14-day cooling-off expiry date | Request refund if within window, cite Consumer Protection Act 1999 |
What to do if Autods continues to charge you after cancellation
If a charge appears on your card after your confirmed cancellation date, take immediate action. Do not assume it is a billing error or a one-off mistake; follow the formal dispute process to protect your rights and recover the money.
Step 1: contact Autods support immediately
Email [email protected] with the subject "Unauthorized charge after subscription cancellation" and include your cancellation confirmation number or email, the date you cancelled, the date the unwanted charge appeared, and the charge amount. Request an immediate refund and ask Autods to confirm that your subscription is permanently terminated and no further charges will be applied. Autods typically responds within 24 hours. If the response is vague or does not include a commitment to refund and stop charging, proceed to the next step.
Step 2: dispute the charge with your bank
Contact your bank or credit card issuer and file a formal dispute or chargeback claim. Tell the bank you cancelled the subscription on a specific date, that you have cancellation confirmation, and that the charge is unauthorized. Provide the bank with your cancellation email from Autods (or screenshot) and the date the unwanted charge appeared. Banks have 30 to 90 days to investigate chargebacks; during this time, the amount is typically credited back to your account provisionally.
Step 3: escalate to KPDNHEP if Autods refuses to refund
If Autods does not refund within 14 days and your bank's chargeback investigation is pending, file a complaint with KPDNHEP (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup - Ministry of Domestic Trade and Cost of Living). KPDNHEP enforces the Consumer Protection Act 1999 and investigates breaches of unfair contract terms and billing violations. Submit your complaint online at www.kpdnhep.gov.my or visit your nearest KPDNHEP office with copies of your cancellation request, Autods's response (or lack thereof), the bank statement showing the disputed charge, and your chargeback filing proof. KPDNHEP can issue enforcement orders compelling Autods to refund and cease unauthorised billing. Yafee recommends keeping this escalation path in mind; most disputes resolve faster once KPDNHEP opens a formal file.
Contacting Autods: address and support channels
For cancellation, refund, or billing disputes, use these verified Autods contact methods.
Email support (primary channel)
Send all formal cancellation requests and disputes to [email protected]. Include your full name, registered account email, and a clear statement of your request. Autods support operates 24/7 and typically responds within 24 hours. For legal matters, including refund claims citing the Consumer Protection Act 1999, send a follow-up email marked "URGENT" or "LEGAL MATTER" to ensure it reaches the appropriate department.
Live chat support
Log into your Autods account and click the live chat bubble (usually bottom-right of the screen). Live chat is available 24/7 and ideal for quick questions about your account or billing. However, for cancellation or formal disputes, follow up with an email to [email protected] to create a written record.
Registered mailing address (for formal notices)
If you choose to send a cancellation notice by registered mail, use this address:
Autods Limited
Support and Legal Department
[Contact [email protected] for current registered office address, as Autods updates addresses periodically]
When mailing formal notices, use registered post with tracking and request a delivery confirmation. This creates undeniable proof that Autods received your cancellation request on a specific date. Retain your postal receipt and tracking number.
Final summary: how yafee supports your cancellation
Cancelling Autods is a straightforward process, but protecting yourself from post-cancellation charges and understanding your legal rights requires careful attention. Yafee (yafee.com) has helped thousands of Malaysian consumers cancel subscriptions safely, recover unauthorised charges, and navigate disputes with SaaS providers. Whether you are cancelling because you have switched platforms, reduced business volume, or simply want to cut costs, the steps outlined above-screenshot your billing details, cancel through the correct channel, send written confirmation, and monitor for 30 days-ensure you retain control over your finances.
Remember: you have a statutory right to cancel under the Consumer Protection Act 1999. Within 14 days of your initial purchase, you qualify for a full refund. After 14 days, you retain the unconditional right to terminate the subscription at any time without penalty. If Autods refuses to honour your cancellation or continues to charge you after termination, escalate to KPDNHEP. Yafee provides detailed guides and support to users navigating similar situations with other SaaS providers, and many of the principles outlined here apply across the Malaysian digital services market. Take action today, document every step, and protect your account from future charges.