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Frequently asked questions
Cancel Autods: The Right Way to Protect Your Investment
How to cancel Autods in new zealand and reclaim your subscription fees
Understanding Autods and your cancellation options
Autods is a dropshipping automation platform that handles product importing, price monitoring, stock synchronisation, and order fulfilment across multiple online marketplaces. You pay via subscription, selecting from plans that range from basic product importing tools to advanced managed fulfilment services. If you've subscribed to Autods but now want to pause, downgrade, or cancel entirely, understanding your legal rights and cancellation pathways helps you avoid unwanted charges and retain your business data. At Yafee, we guide New Zealand consumers through subscription cancellations with precision grounded in local consumer law.
What Autods does for dropshippers
Autods streamlines dropshipping workflows by automating repetitive tasks. You import products in bulk, automatically update prices and inventory levels across multiple selling channels, and use their managed order service to handle fulfilment on your behalf. The platform integrates with popular online marketplaces and aims to reduce manual work so you concentrate on scaling your business rather than managing backend operations.
Common reasons new zealand sellers cancel Autods
You might cancel if you're scaling down your dropshipping operation, switching to a competitor platform, or discovering the subscription cost no longer aligns with your business revenue. Other sellers pause temporarily during seasonal downturns or discover they need different automation features than Autods provides. Whatever your reason, Yafee is here to help you navigate the cancellation process clearly so you avoid unwanted charges and retain access to your critical business data.
Your consumer rights under new zealand law
Your right to cancel Autods stems from the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which protect you against unfair contract terms and deceptive practices. Consequently, you have specific rights when managing digital subscriptions.
The consumer guarantees act 1993 and digital services
Under the Consumer Guarantees Act 1993, goods and services supplied to you must be of acceptable quality, safe, and fit for purpose. For a SaaS subscription like Autods, this means the platform must perform the functions it advertises and remain available during your subscription period. If the service fails to meet these standards, you have grounds to seek a refund or damages. The Commerce Commission enforces this legislation and can investigate complaints if Autods breaches these protections.
The fair trading act 1986 and subscription terms
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. This applies directly to Autods' marketing claims, billing practices, and cancellation procedures. If Autods makes false claims about its features, hides cancellation terms in fine print, or makes cancellation unreasonably difficult, you can lodge a complaint with the Commerce Commission. Furthermore, any contract term that is unfair, obscure, or one-sided may be unenforceable against you as a consumer.
Your legal position on cancellation
You have the right to cancel your Autods subscription at any time, provided you follow the correct cancellation procedure outlined in the service agreement. Under New Zealand consumer law, Autods cannot force you to remain on a subscription indefinitely or impose unreasonable termination fees. If Autods has not provided you with clear, accessible cancellation instructions, this failure itself may breach the Fair Trading Act 1986. Document all cancellation requests, keep copies of confirmations, and record the date you initiated the process.
Autods pricing structure and billing cycles
Autods pricing in New Zealand depends on your chosen plan tier and billing frequency. The platform offers both annual and monthly payment options, with annual plans typically offering a discount relative to month-to-month billing.
Current plan options and approximate new zealand costs
| Plan name | Monthly cost (NZD approx.) | Billing cycle | Product limit | Typical user |
|---|---|---|---|---|
| Import 200 (Annual) | $37.81 | Monthly (annual lock-in) | 200 products | New sellers testing |
| Import 200 (Monthly) | $51.11 | Monthly (no lock-in) | 200 products | Short-term users |
| Starter 500 (Annual) | $56.81 | Monthly (annual lock-in) | 500 products | Growing businesses |
| Advanced 1K (Annual) | $94.81 | Monthly (annual lock-in) | 1,000 products | High-volume sellers |
| Advanced 1K (Monthly) | $126.12 | Monthly (no lock-in) | 1,000 products | Maximum flexibility |
Important pricing notes for new zealand users
Autods quotes prices primarily in US dollars (USD) on their website. The NZD figures shown above are approximate conversions based on current exchange rates and may differ from what appears on your invoice. Your actual billing amount depends on when you signed up and the USD-to-NZD conversion rate active at the time of your monthly billing cycle. Always check your next invoice before cancelling to confirm the exact amount being charged to your payment method.
How to cancel your Autods subscription
Cancelling Autods takes just a few minutes if you follow the correct procedural steps. You have two main options: full cancellation (which marks your account for deletion) or pause mode (which suspends charges for 30 days while keeping your data intact). Understanding the difference before you proceed helps you avoid losing data or incurring unexpected charges.
Step 1: log into your Autods account
Visit the Autods website and log in using your email address and password. If you've forgotten your password, click the "Forgot password" link on the login screen to reset it before proceeding. Ensure you have access to the email address associated with your account, as Autods will send cancellation confirmations and final billing statements to that address.
Step 2: navigate to account settings
Once logged in, locate your account settings by clicking your user profile icon or the "Settings" menu, typically found in the top-right corner of the dashboard. Look for a section labelled "Account", "Billing", or "Subscription". If you cannot find these options immediately, check the main menu or sidebar navigation panel.
Step 3: find the subscription or billing management section
Within Settings, select "Subscription" or "Billing" to view your current plan, renewal date, and payment method. This section displays your next billing date and the amount Autods will charge. Review this information carefully to confirm you are cancelling the correct account if you manage multiple subscriptions.
Step 4: select pause or cancel option
Most SaaS platforms, including Autods, offer a "Pause subscription" option before full cancellation. Pausing suspends charges for 30 days while preserving your account data and settings. If you want to cancel permanently, locate the "Cancel subscription" or "Delete account" button. Click whichever option suits your situation.
Step 5: review the cancellation summary
Autods will display a summary of your cancellation, including the effective date and any final charges or prorated refunds due. Read this carefully. If you paid for an annual plan but cancel partway through, you may be entitled to a prorated refund for the unused portion. Note the cancellation date.
Step 6: confirm cancellation and save confirmation
Click "Confirm cancellation" or the equivalent button to finalise the process. Autods will send a confirmation email to your registered address within minutes. Download or screenshot this confirmation and save it to your records. This email serves as proof of your cancellation request and the date you initiated it, which protects you if disputes arise later.
Step 7: download your data and exported files
Before your account is deleted, export any critical data such as product lists, pricing history, or customer records. Most SaaS platforms allow a brief window (typically 14 to 30 days) for you to retrieve your data after cancellation. Once the account is fully deleted, you cannot recover this information. Yafee advises all users to back up their business data immediately after initiating cancellation.
Refunds and prorated billing after cancellation
Your entitlement to a refund depends on your billing cycle and the cancellation date relative to your next scheduled renewal.
Refund eligibility for annual plans
If you subscribed to an annual plan but cancel before the 12-month period ends, you are entitled to a prorated refund for the unused portion. For example, if you cancel after 6 months of a 12-month plan, Autods should refund you 50% of the annual fee (minus the 6 months you used). The exact refund calculation depends on Autods' stated refund policy, which should be available in your account or their terms of service. Request a refund explicitly in writing if Autods does not automatically process one.
Refund eligibility for monthly plans
Monthly plans are simpler: if you cancel before your next billing date, Autods should not charge you again. No refund is due for the current month unless you cancel within a statutory cooling-off period or if the service failed to meet minimum quality standards under the Consumer Guarantees Act 1993. Check your cancellation confirmation to confirm the effective date matches your expectations.
Processing timeframes for refunds
Autods typically processes refunds within 5 to 10 business days, with funds returning to your original payment method. Contact Autods' support team directly if your refund has not appeared within 14 days. Retain all correspondence. If Autods refuses to issue a refund you believe is legally due, escalate the complaint to the Commerce Commission, which enforces consumer protection law across New Zealand.
Mistakes to avoid during cancellation
Cancelling a subscription is straightforward if you take care to follow the correct steps and document everything. Here are the common pitfalls that delay refunds or create confusion.
Not checking your cancellation confirmation email
After submitting your cancellation, Autods sends a confirmation to your registered email address. Some users miss this email or assume it went to spam. Check your inbox, spam, and promotions folders within 24 hours. If you do not receive a confirmation, log back into your account to verify the cancellation went through. If the account still appears active, repeat the cancellation process or contact support.
Cancelling just after a billing charge
If Autods has just charged your payment method, you may feel frustrated and rush to cancel immediately. However, the charge has already been processed. Cancelling will only prevent the next charge. If you believe the charge was unauthorised or the service failed to deliver, file a dispute with your bank or credit card provider within 120 days, citing the reason. Meanwhile, cancel your subscription to stop future charges.
Forgetting to export critical business data
Autods retains your product lists, pricing history, and customer data only while your account is active. Once deleted, this information is unrecoverable. Export everything to CSV or PDF format before confirming cancellation. Yafee recommends saving copies of your data to cloud storage so you retain records even if your local hard drive fails.
Not keeping cancellation proof
Save the cancellation confirmation email, a screenshot of the cancellation screen, and a record of the date and time you initiated cancellation. If Autods later claims you never cancelled and attempts to charge you, this documentation proves your request. It also supports any complaint to the Commerce Commission if Autods breaches its cancellation obligations.
Assuming the account is deleted immediately
Account deletion is not instantaneous. Autods typically soft-deletes accounts first (hiding them from your access) and permanently removes data after 30 to 90 days. During this grace period, you can sometimes reactivate the account if you cancel by mistake. However, once the permanent deletion window closes, recovery is not possible. Confirm with support the exact timeline for your account deletion if you need to reactivate quickly.
What happens after you cancel Autods
Cancellation is just the beginning. Understanding what occurs next helps you transition smoothly to an alternative platform or wind down your dropshipping operation.
Your marketplace integrations will stop
Once Autods is cancelled, the platform stops syncing inventory, prices, and orders with your connected marketplaces (such as Shopify, eBay, or Amazon). Any automated price updates or stock adjustments cease immediately. Log into each marketplace separately and confirm whether you need to manually update prices or inventory, or whether you are shifting to a different automation tool. This gap can result in overselling or price misalignment, so plan your transition carefully.
Managed fulfilment orders will be affected
If you were using Autods' managed order service, cancellation stops them from fulfilling new orders on your behalf. Contact their support team to clarify the status of orders already in the fulfilment pipeline. You may need to transition pending orders to another fulfillment service or handle them manually. Autods should provide a grace period for you to collect order details and redirect future orders elsewhere.
Your support access ends
Once cancelled, you lose access to Autods' support team and knowledge base resources. If you encounter any issues during the transition, you will not be able to contact them through the platform. For this reason, export all documentation and API keys before deletion. Note any custom integrations or workflows you created so you can recreate them on your replacement platform.
Comparison table: Autods versus common alternatives
If you are cancelling Autods, you may be considering alternative dropshipping automation platforms. The table below compares core features and approximate New Zealand pricing.
| Feature / Platform | Autods | Oberlo | Dsers | Spocket |
|---|---|---|---|---|
| Product import (bulk) | Yes | Yes | Yes | Yes |
| Automated price sync | Yes | Yes | Yes | Yes |
| Managed fulfillment | Yes | No | Limited | No |
| Entry-level monthly cost (NZD approx.) | $37.81 | Free - $24 | $18 - $30 | $29 - $55 |
| Best for | Full automation | Shopify beginners | AliExpress dropshippers | Premium dropshippers |
Common questions about Autods cancellation
Can i reactivate my Autods account after cancellation?
Yes, you can typically reactivate a cancelled account within 30 days of cancellation by logging back in and selecting "Reactivate subscription". After the 30-day grace period expires, your account is permanently deleted and cannot be recovered. Contact Autods support immediately if you need to reactivate after this window closes. They may restore the account as a one-time courtesy, but there is no legal obligation for them to do so.
Will i be charged if i pause instead of cancel?
No. Pausing your subscription suspends all charges for 30 days. After 30 days, the pause expires automatically and your subscription will resume unless you cancel or extend the pause. If you do not want charges to resume, convert the pause to a full cancellation before the 30-day window ends.
What if Autods refuses to cancel my subscription?
Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you have the right to cancel any subscription. If Autods refuses your cancellation request, you have two remedies. First, contact your bank or credit card provider and request a chargeback or reversal of future payments, citing unauthorised charges or breach of contract. Second, lodge a formal complaint with the Commerce Commission, which investigates subscription disputes and can compel Autods to honour your cancellation. Yafee has helped thousands of New Zealand consumers escalate subscription disputes through these channels.
Do i get a refund if i cancel mid-month?
For monthly plans, you do not receive a refund for the current month you are in, as you have already received access to the service for that period. However, Autods should not charge you again. For annual plans, you are entitled to a prorated refund for unused months. Calculate this by dividing the annual fee by 12, then multiplying by the number of unused months remaining.
Checklist for safe Autods cancellation
Use this checklist to ensure you cancel Autods correctly and retain all necessary documentation.
- Log into your Autods account and verify your current plan and renewal date
- Check your next billing invoice to confirm the exact charge amount
- Export all business data (product lists, pricing history, customer records) to local storage or cloud backup
- Navigate to Settings and locate the Subscription or Billing section
- Select "Pause subscription" if you might return, or "Cancel subscription" for permanent cancellation
- Review the cancellation summary, noting the effective date and any refund amount
- Click "Confirm cancellation" and wait for the confirmation email
- Save the cancellation confirmation email and take a screenshot of the cancellation screen
- Log into each connected marketplace and verify product listings remain intact
- Plan your transition to an alternative automation platform or manual fulfillment process
- Check your bank statement 5 to 10 days later to confirm the refund has been processed
- Contact Autods support if you do not receive your refund within 14 days
Contacting Autods and escalation procedures
If Autods cancellation support does not respond or refuses your cancellation request, you have clear escalation paths under New Zealand law.
Autods contact details and support channels
Autods operates from Denver, Colorado (US), and has a corporate office in Israel. The company does not maintain a dedicated New Zealand postal address, which is important to note if you need to send formal cancellation notices. You can reach Autods support through their website contact form, live chat, or email (typically support at autods dot com). Request a response within 5 business days. Include your account email, the date you initiated cancellation, and a clear request for confirmation of cancellation status and any refund due.
Escalation to the commerce commission
If Autods does not respond to your cancellation request within 5 business days, or if they refuse to cancel your account or process your refund, file a complaint with the Commerce Commission. The Commerce Commission is New Zealand's primary consumer protection authority, enforcing the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You can lodge a complaint online at www.commerce.govt.nz or by phone. Provide your cancellation request documentation, proof of charges, and Autods' response (or lack thereof). The Commission will investigate and can compel Autods to honour your cancellation and refund.
Disputing charges with your bank
If Autods continues to charge you after cancellation, contact your bank or credit card provider immediately. Request a reversal of unauthorised charges and a block on future transactions from Autods. Most New Zealand banks allow chargebacks or reversals within 120 days of the charge. Provide your bank with the cancellation confirmation email and evidence that you requested cancellation. Your bank can recover the funds directly from Autods' merchant account.
Why choose yafee for subscription cancellation guidance
Cancelling a SaaS subscription involves navigating both the platform's procedures and your legal rights under New Zealand consumer law. Yafee specialises in contract law and subscription cancellations, grounding every recommendation in the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Our guides are written by senior legal specialists who understand the precise steps you need to take and the protections available to you. Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and avoid hidden fees. When Autods cancellation feels confusing or the company resists your request, Yafee provides the clarity and evidence you need to enforce your consumer rights. Visit yafee.com to explore cancellation guides for other platforms, learn your legal rights, and access step-by-step procedures tailored to New Zealand law.
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