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Cancel Apollo: Step-by-Step Guide
How to cancel Apollo and avoid being charged in malaysia
What Apollo is and why you might cancel
Apollo is a software-as-a-service (SaaS) platform designed for sales and marketing teams in Malaysia and beyond. The platform functions as a B2B contact database and outreach tool, giving you access to business email addresses, job change alerts, email sending capability, and customer relationship management (CRM) workflow features. You pay a monthly subscription to use these features, and the value you receive depends entirely on the quality of leads your team generates and the plan tier you select.
Many Malaysian users consider cancellation because of value-for-money concerns rather than technical failure. Common complaints include outdated contact data, slow support response on lower-tier plans, and the perception that monthly fees (starting around RM220.00) do not justify the leads generated. Understanding why you want to cancel-and when-is the first step to protecting yourself from unwanted charges.
Apollo's business model and free trial
Apollo offers a 30-day free trial on all plans. If you do not cancel before the trial period ends, the platform automatically charges your card on file for the next month. According to Apollo's terms of service, charges during or immediately after the free trial are non-refundable if you do not cancel during the trial window itself. This creates a hard deadline: miss it, and you lose the refund right.
The critical insight is that Apollo's cancellation process deletes your entire workspace permanently. This is not a pause or suspension; it is deletion. Once confirmed, you cannot recover your account, contact lists, sequences, or any workspace data. This is why Yafee recommends exporting everything you need before you even log into the cancellation page.
What malaysian users typically pay for
Apollo's pricing in Malaysia reflects conversion from USD to MYR at approximately 1 USD = 4.40 RM. Entry-level plans cost around RM220.00 per month and include basic contact access and limited email sends. Mid-tier plans (roughly RM550.00 per month) unlock unlimited emails, advanced filters, AI-powered email writing, and job change alerts. Premium tiers add call recording, advanced reporting, and security features such as single sign-on (SSO) for enterprise teams.
You pay for prospecting and outreach capacity, not for the software itself. If your team is not generating qualified leads from the contacts in Apollo's database, the subscription becomes an expense rather than an investment. This mismatch between expected and actual return is the primary driver of cancellation requests from Malaysian businesses.
Your legal position as a malaysian consumer
Your rights to cancel Apollo and seek refunds rest on the Consumer Protection Act 1999 (Act 599). This legislation, enforced by the Federation of Malaysian Consumers (FMC) and the Ministry of Domestic Trade and Cost of Living, protects you against unfair contract terms, hidden charges, and non-compliance with cancellation requests.
Consumer protection act 1999 and automatic renewal clauses
Under the Consumer Protection Act 1999, a subscription service that continues to charge you after a free trial must have obtained your explicit written consent to the automatic renewal. Apollo's terms require you to acknowledge that your free trial will convert to a paid subscription unless you cancel. However, the Act requires that cancellation be as easy as subscription. If Apollo makes cancellation deliberately difficult or hidden, you have grounds to escalate to the FMC.
Furthermore, if you cancel during the free trial and Apollo charges you anyway, you have the right to demand a full refund. The burden of proof is on the company to show that you agreed to be charged. Screenshots of your cancellation confirmation, email records, and account statements are all evidence in your favour.
Your legal position
You have the right to cancel Apollo at any time. If you cancel during a free trial before the end date, you must not be charged. If you are charged after a valid cancellation, you are entitled to a full refund under the Consumer Protection Act 1999. If Apollo refuses to refund you, you can file a complaint with the Federation of Malaysian Consumers (FMC) or escalate to the Ministry of Domestic Trade and Cost of Living. Keep all cancellation confirmations, screenshots, and correspondence as evidence.
How to cancel Apollo without hidden charges
Cancellation on Apollo is straightforward in theory but requires careful preparation in practice. The platform offers only one cancellation method: deletion through your web account settings. There is no postal address in Malaysia, no phone cancellation line, and no option to pause your subscription instead of deleting it.
Step 1: export all your data before cancellation
Because Apollo deletion is permanent and irreversible, you must save everything your team needs before you click the cancel button. This includes contact lists, email sequences, reports, and any custom workflows you have built. Once you delete the workspace, you lose access to all of it permanently.
- Log in to your Apollo account with your email and password.
- Navigate to your workspace and identify any contact lists you need to keep.
- Export contacts as CSV by selecting the list, clicking the three-dot menu, and choosing "Export".
- Save the CSV file to your computer or cloud storage immediately.
- Take a screenshot of your current plan name, renewal date, and billing summary.
- Download your latest invoice by going to Billing and selecting the invoice from the list.
- If you have active email sequences or saved reports, download or screenshot these as well.
Step 2: verify your subscription method
Apollo charges through the method you used to subscribe. If you signed up directly on Apollo's website, you cancel through the web account. If you subscribed through the Apple App Store or Google Play, you must cancel through the app store itself, not through Apollo. Cancelling in the wrong place will not stop your charges.
- Check your payment method on file by going to Settings > Billing and looking at the card details shown.
- Open your most recent invoice or credit card statement and verify which company charged you (Apollo, Inc., Apple, or Google).
- If the charge came from Apple or Google, skip to the app store cancellation section below.
- If the charge came directly from Apollo, proceed to Step 3.
Step 3: cancel through the Apollo web account
If you subscribed directly on Apollo's website, this is your cancellation path. The process is quick, but there is no way to reverse it once confirmed, so read each screen carefully.
- Log in to your Apollo account at apollo.io.
- Click on the user icon or menu in the top-right corner and select "Settings".
- In the Settings menu, locate and click "Plan overview" or "Billing".
- Under your current plan name, click the button labelled "Cancel this workspace" or "Delete workspace".
- A confirmation prompt will appear asking you to confirm workspace deletion. Read it fully.
- Type or select the confirmation text as instructed (Apollo typically asks you to type your workspace name to confirm you understand deletion is permanent).
- Click "Delete" or "Confirm deletion".
- You will receive an on-screen confirmation message and a confirmation email at your registered email address.
- Screenshot the confirmation page and save the confirmation email.
Step 4: cancel through apple app store (if applicable)
If you subscribed via Apple's App Store on your iPhone or iPad, Apple manages your billing, not Apollo. You must cancel through the App Store to stop charges.
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the bottom-right corner (or top-right on Mac).
- Select "Subscriptions".
- Find "Apollo" in your active subscriptions list.
- Tap "Apollo" and then tap "Cancel subscription" or "Cancel free trial".
- Follow the prompts to confirm cancellation. Apple will ask why you are cancelling; you can skip this or provide feedback.
- You will receive a confirmation that your subscription ends on [specific date]. Take a screenshot.
- You will also receive a confirmation email from Apple. Save this email.
Step 5: cancel through google play (if applicable)
If you subscribed via Google Play on an Android device, Google manages your billing. You must cancel through Google Play to prevent future charges.
- Open the Google Play app on your Android device or visit play.google.com on a web browser and log in.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions" > "Subscriptions".
- Find "Apollo" in your active subscriptions.
- Tap "Apollo" and then tap "Cancel subscription".
- Select a cancellation reason if prompted.
- Confirm the cancellation. Google will show you the date your access ends.
- Take a screenshot of the confirmation screen.
- Check your registered email for a confirmation message from Google.
Step 6: verify cancellation immediately
After cancellation, you must verify that the process worked. Do not assume cancellation is complete until you have proof.
- Wait 5 to 10 minutes for the system to process your cancellation.
- Try to log back into your Apollo account. You should see an error message or be unable to access your workspace.
- Check your email for a cancellation confirmation from Apollo (or Apple or Google, depending on where you cancelled).
- Check your payment method's next billing date. It should no longer show an Apollo charge scheduled.
- If you see no confirmation email within 24 hours, contact Apollo support at [email protected] or use the support request form at apollo.io/submit-a-request and ask for written confirmation of cancellation.
Refunds and what to do if you are charged after cancelling
Apollo's refund policy is strict but not absolute. The company will refund charges incurred during a free trial if you cancelled before the trial end date. It will not refund charges after the trial ends, even if you cancel within a few days of the first charge. However, the Consumer Protection Act 1999 may override this in your favour if you can prove you cancelled promptly.
When you are entitled to a refund
You have the strongest refund claim if you cancelled during your 30-day free trial. Apollo's own terms state that charges "if you do not cancel during the free trial" are non-refundable. This means if you cancelled during the trial, you should not be charged at all. If you are charged despite a valid cancellation during the trial period, you are entitled to a full refund.
You also have a refund claim if you cancelled before your next billing date but Apollo charged you anyway. This is a system or support error, and the Consumer Protection Act 1999 entitles you to recover the amount.
How to request a refund from Apollo
- Gather your evidence: screenshots of your cancellation confirmation, confirmation emails, your account status, and your credit card or bank statement showing the unwanted charge.
- Contact Apollo support at [email protected]. In the subject line, write "Refund request - cancellation charge" and include your Apollo account email address.
- In the email body, clearly state the following:
- Your cancellation date (include the date and time if you have it).
- The charge date and amount you are disputing (include the transaction ID from your bank statement if you have it).
- That you cancelled during the free trial (or before the next billing date).
- That you expect a refund under Apollo's policy and the Consumer Protection Act 1999.
- Attach all screenshots and emails as evidence.
- Send the email and retain a copy for your records.
- Apollo typically responds within 5 to 7 business days. If the response is "no refund available", escalate as described below.
Escalation if Apollo refuses to refund you
If Apollo declines your refund request or does not respond within 7 days, you have the right to escalate to the consumer protection authority. Yafee recommends the following steps.
- File a formal complaint with the Federation of Malaysian Consumers (FMC) at fmc.org.my or by visiting a local FMC office.
- Include all correspondence with Apollo, your cancellation proof, and the charge evidence.
- The FMC will investigate on your behalf and may compel Apollo to refund you.
- If the FMC does not resolve the matter, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNKK) at kpdnkk.gov.my.
- You also have the right to initiate a chargeback with your bank or credit card issuer if the charge is fraudulent or unauthorised.
Pricing comparison and cancellation timing
Understanding Apollo's pricing structure helps you decide whether cancellation is the right move and when to cancel without losing money.
| Plan tier | Monthly cost (approx. RM) | Key features | Best for |
|---|---|---|---|
| Free trial | RM0.00 (30 days) | Limited contact access, basic search filters, no email sending | Testing the platform |
| Starter | RM220.00 | 5,000 annual credits, basic filters, email access | Individual sales reps |
| Professional | RM550.00 | Unlimited emails, advanced filters, AI email writing, job change alerts | Most small teams |
| Advanced | RM1,100.00 | Everything in Professional plus call recording, advanced reporting, team workflows | Mid-size sales teams |
| Enterprise | Custom pricing | Dedicated support, SSO, custom integrations, data security features | Large organisations |
Timing your cancellation to avoid charges
Your cancellation date relative to your billing date determines whether you are charged. If you cancel before your next billing date arrives, you are not charged for the next month. If you cancel after the billing date but before you use the service significantly, you may have grounds for a refund.
If your next billing date is in 10 days and you cancel today, you will not be charged. If your next billing date is today and you cancel today, you may already be charged. In that case, request a refund as described above. Yafee's guidance is to cancel as soon as you decide to leave, not to wait for the next billing date to arrive.
Common mistakes to avoid when cancelling Apollo
Cancellation is straightforward, but small errors can cost you money or data. You are not alone if you have worried about this; thousands of users cancel SaaS subscriptions every day, and most make at least one of the mistakes listed here.
Mistake 1: cancelling through the wrong platform
If you subscribed through Apple App Store or Google Play, cancelling through Apollo's website will not stop your charges. You must cancel where you subscribed. Many users log into Apollo, see no obvious "cancel" option, and assume the platform offers no cancellation. In reality, their subscription is managed by Apple or Google, so Apollo's website does not control it.
The fix is simple: check your last invoice to see who charged you (Apollo, Apple, or Google), then cancel through that same channel.
Mistake 2: deleting your workspace without exporting data
Apollo's cancellation process deletes your workspace permanently. Your contact lists, email sequences, reports, and all workflow data disappear forever. You cannot undo this action once confirmed. If your team needs these records for compliance, lead follow-up, or internal reporting, you must export everything before you click delete.
Export all contacts as CSV, download your latest reports, and screenshot any saved sequences or workflows. Save these files to your computer or cloud storage immediately.
Mistake 3: cancelling too close to the billing date
If your billing date is today and you cancel today, Apollo may have already processed your charge. The system often applies the charge at midnight UTC or at the exact time of your subscription's anniversary. If you cancel after the charge processes, you must request a refund. To avoid this, cancel on a day when you have at least one full day before the next billing date.
Mistake 4: not saving your cancellation confirmation
Apollo sends you a confirmation email when you delete your workspace. If you do not save this email or screenshot the on-screen confirmation, you have no proof that you cancelled. If Apollo charges you again and claims it has no record of your cancellation, you cannot prove otherwise. Screenshot the confirmation page and save the confirmation email in a dedicated folder.
Mistake 5: assuming a support message is a cancellation
Some users contact Apollo support and ask them to cancel instead of doing it themselves through the platform. Support may respond with a message saying "I will cancel your account" or "Cancellation processed", but if the user does not follow through with the web account cancellation, the account remains active. Always complete the cancellation through your account settings, even if support has sent a message. Do not rely on support emails alone.
What happens after you cancel Apollo
Cancellation is not instantaneous. Your access gradually disappears, and your data remains recoverable for a limited time depending on the circumstances.
Immediate effects (within minutes)
Once you confirm workspace deletion, Apollo disables your login immediately. You will no longer be able to access your account, contact database, or any features. You will receive a confirmation email from Apollo stating that your workspace has been deleted.
Billing effects (within 1 to 3 business days)
The charge on your payment method will be cancelled if you deleted your workspace before the next billing date. If you were already charged, the refund (if approved) will be processed back to your original payment method within 5 to 10 business days. You will see the refund appear as a negative charge or credit on your card statement.
Data recovery
Apollo retains deleted workspace data for a limited period (typically 30 days) in case of accidental deletion or emergency data recovery requests. If you urgently need your data back, contact Apollo support at [email protected] within 30 days of deletion and request data recovery. Yafee recommends exporting your data before cancellation to avoid relying on this backup option.
Communication after cancellation
Apollo may send you post-cancellation emails asking for feedback, offering a discount to return, or announcing new features. You can unsubscribe from these emails or ignore them. They do not mean your cancellation was incomplete. Your account is deleted, and you will not be charged.
When you should keep Apollo instead of cancelling
Cancellation is not always the right choice. Before you proceed, consider whether Apollo is genuinely not delivering value or whether you are simply not using it effectively.
Reasons to keep Apollo
If your team generates at least 2 to 3 qualified leads per month from Apollo's contact database, the subscription is paying for itself. If you are using Apollo's email sequences and job change alerts actively, you are leveraging the platform's core strengths. If your team relies on Apollo's CRM workflow for customer management, switching to a competitor will cost time and training.
If you are in a 30-day free trial and considering cancellation because you are uncertain, stay on the platform for the full trial period. Use the time to run a small targeted campaign, see if the contacts Apollo provides are accurate, and measure the response rate. Many users cancel prematurely without giving the tool a fair chance.
When to cancel Apollo
Cancel if your team is generating zero qualified leads from Apollo's database, or if the cost per lead is higher than other prospecting methods you use. Cancel if Apollo's contact data is consistently outdated or incorrect, making outreach ineffective. Cancel if you have upgraded to a higher-cost plan but are not using the premium features, and Apollo support has not offered a tier reduction. Cancel if you have replaced Apollo with another tool that your team finds more intuitive or effective.
Checklist before you cancel Apollo
Use this checklist to ensure you cancel correctly and do not lose data or money.
- Export all contact lists as CSV files and save them to your computer or cloud storage.
- Download or screenshot all email sequences, saved reports, and custom workflows.
- Take a screenshot of your current plan name, renewal date, and billing summary.
- Download your latest invoice from the Billing page.
- Check your credit card or bank statement to confirm the last Apollo charge and the next billing date.
- Verify whether you subscribed on Apollo's website, Apple App Store, or Google Play.
- Make a note of which cancellation method applies to your subscription.
- Cancel through the correct platform (Apollo web, Apple App Store, or Google Play).
- Screenshot the on-screen confirmation message showing cancellation or workspace deletion.
- Save the cancellation confirmation email that Apollo sends you.
- Wait 5 to 10 minutes, then log into Apollo and verify that you can no longer access your account.
- Check your payment method's settings to confirm no future Apollo charges are scheduled.
Apollo's cancellation address and support channels in malaysia
Apollo does not maintain a Malaysia-specific postal address for cancellation notices. The company's primary legal address is in the United States, and cancellation must be handled through the platform itself or via digital support channels.
Contact details for cancellation and refund requests
Email: [email protected]
Support request form: apollo.io/submit-a-request
Live chat: Available within the Apollo app, Monday to Friday
Registered office (legal address for notices): 440 N Barranca Ave #4750, Covina, CA 91723, United States
For cancellation, you do not need to send a letter to the California address. Use the platform itself to delete your workspace, as described above. If you need to escalate a refund dispute, email [email protected] with your cancellation proof and refund request. If Apollo does not respond within 7 days, escalate to the Federation of Malaysian Consumers at fmc.org.my.
Escalation contact details for malaysian consumers
Federation of Malaysian Consumers (FMC): fmc.org.my | [email protected]
Ministry of Domestic Trade and Cost of Living (KPDNKK): kpdnkk.gov.my
Consumer Protection Act 1999: Governs automatic renewal, hidden charges, and refund rights for all SaaS subscriptions in Malaysia.
Final summary: cancel Apollo with confidence
Cancelling Apollo is a straightforward process when you follow the correct steps. Export your data first, verify your subscription method, cancel through the appropriate platform, and save your cancellation confirmation. If Apollo charges you after a valid cancellation during the free trial, you have the legal right to demand a refund under the Consumer Protection Act 1999. The Federation of Malaysian Consumers will support your claim if Apollo refuses.
Yafee has helped thousands of consumers cancel software subscriptions safely, recover unwanted charges, and understand their consumer rights. Whether you are leaving Apollo because the data quality does not meet your standards, the monthly cost does not align with your results, or you have switched to a competitor, Yafee's cancellation guides ensure you keep control of your billing and protect your data at every step. Do not hesitate to escalate to the FMC if Apollo does not honour your cancellation or refund request. You have legal backing, and Yafee is here to guide you through the process at yafee.com.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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