How to cancel Apollo and protect yourself from hidden charges in the philippines

What is Apollo and why you might cancel

Apollo is a subscription-based sales intelligence and lead generation platform used by thousands of Filipino businesses and professionals for prospecting, contact enrichment, and sales workflow automation. You pay for access to verified lead databases, workspace features, and team collaboration tools-not simply a static contact list. The platform offers a 30-day free trial, but here is where many users encounter unexpected charges: if you leave a card on file and fail to cancel before the trial expires, Apollo charges your account automatically. According to their standard terms, those charges are non-refundable, which creates immediate friction for cancellation-seeking users.

The core challenge for users in the Philippines is that Apollo operates as a strict business software contract, not a casual app subscription. Their cancellation and refund policies are considerably tighter than many consumers expect, which means you must understand your legal rights and act at precisely the right moment. Yafee has helped thousands of Filipino users navigate these exact situations, and this guide will walk you through every procedural step to protect your interests.

Who should cancel Apollo

You should cancel Apollo if the lead data quality does not match your sales pipeline, the pricing no longer aligns with your budget, or you have found a competitor that delivers better results for your team. Many users also cancel after the free trial if they realize they will not use the platform regularly or if the cost per lead exceeds their customer acquisition target. Cancellation must occur before your next billing date, not after the charge posts to your card.

What Apollo costs in the philippines

Apollo's pricing is typically listed in USD and converts to Philippine pesos at the time of payment. Your exact cost depends on your workspace plan, the number of team seats, and any add-ons you have selected. During your free trial, no charge appears on your card. Once the trial ends and you do not cancel, Apollo charges your payment method for the next billing month. Export your invoice or billing statement now so you retain proof of all charges and payment dates.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a purchaser of goods and services, including digital subscriptions such as Apollo. Under this foundational legislation, you hold the right to transparent contract terms, accurate billing information, and fair treatment if a company refuses your legitimate cancellation request.

Apollo's terms state that subscriptions are non-cancelable during the active billing term and that all payments are non-refundable. Nevertheless, Philippine consumer law does not permit a company to override your statutory rights simply by inserting strict language into their terms and conditions. If Apollo charged you without clear consent, misrepresented the trial period, or failed to honour a cancellation request within a reasonable timeframe, you may have grounds to dispute the charge through your bank or escalate to the Department of Trade and Industry (DTI).

What the consumer act means for your cancellation

Under the Consumer Act, Apollo must provide you with a clear, accessible, and straightforward method to cancel your subscription. If they deliberately obscure cancellation-such as hiding the cancel button deep in account settings or routing all cancellation requests through multiple support tickets without resolution-they may be violating consumer protection rules. You also retain the right to a refund if the service was not delivered as promised or if you cancelled within a reasonable cooling-off period that Apollo failed to disclose prominently.

Your legal position: If Apollo refuses to cancel your account or disputes your refund request, you have grounds to file a formal complaint with the Department of Trade and Industry's Consumer Protection Group. This government body exercises direct authority over subscription billing practices and can compel companies to honour legitimate consumer rights. Yafee recommends documenting every communication-emails, support tickets, payment records-before escalating to the DTI.

Methods to cancel Apollo

You can cancel Apollo through three primary pathways: directly via your account dashboard, through email contact, or by telephone support to their Philippine office location.

Cancel Apollo through your account settings

1. Log in to your Apollo account using your email and password
2. Navigate to your account settings or subscription management section
   • This is typically located in the top-right user menu or under "Settings"
   • Look for labels such as "Billing", "Plan", or "Subscription"
3. Locate the "Cancel Subscription" or "Downgrade" button
   • Some accounts may show "Manage Plan" first; click this and select "Cancel" from the menu
   • Apollo may offer a downgrade option instead of immediate cancellation; choose full cancellation if you wish to exit entirely
4. Read any final terms or cancellation confirmation carefully
   • Apollo will state your cancellation effective date and any remaining access period
   • Confirm that your billing date will not trigger another charge
5. Click "Confirm Cancellation" or the equivalent button to finalize
   • You should receive an immediate confirmation message on screen
   • Check your email for a cancellation confirmation receipt within 1 hour
6. Screenshot or save the confirmation page as proof
   • This document protects you if Apollo later disputes your cancellation request

Cancel Apollo by email to their philippine office

1. Compose a formal email to Apollo's support or billing address
   • Use a professional tone and include your full name, registered email, and account ID (found in account settings)
   • Write: "I request immediate cancellation of my Apollo subscription effective today. Please confirm cancellation and confirm no further charges will be applied."
2. Send to Apollo's registered Philippine address contact point
   • If no direct email is provided on their website, use their general support email and cc: their billing department if listed
   • Request read receipt or delivery confirmation
3. Wait for written confirmation of cancellation
   • Apollo must respond within 3 business days; if they do not, treat this as a failure to honour your request
   • Save the confirmation email as your cancellation proof
4. If you receive no response within 3 days, send a follow-up email marked "Urgent"
   • Reference your original cancellation request and email date
   • State: "If I do not receive confirmation of cancellation by [specific date], I will dispute this charge through my bank under Philippine consumer protection law."

Cancel Apollo by telephone

1. Locate Apollo's customer support telephone number
   • This is typically listed on their contact page or in your account settings
   • If no direct Philippine line is available, use their international support line and request a Philippines-based representative
2. Call and request to speak with a billing or account specialist
   • Explain that you wish to cancel your subscription immediately
   • Have your account ID, email address, and current payment method ready
3. Confirm cancellation details during the call
   • Ask the representative to state your cancellation effective date
   • Confirm that no future charges will be applied
   • Request the representative's name and a reference number for the cancellation
4. Request a cancellation confirmation email
   • Ask the representative to send written confirmation to your registered email address within 1 hour of the call
   • Retain this email as proof of cancellation

Understanding apollo's refund policy

Apollo's standard terms state that all subscription payments are non-refundable and that no refunds are issued for cancellations made during an active billing term. However, this absolute position does not override Philippine consumer law in all circumstances. Consequently, you may be eligible for a refund if specific conditions apply.

When you may qualify for a refund

You may have grounds to request a refund if any of the following conditions exist:

• You cancelled within 30 days of your first charge (cooling-off period), and Apollo did not make this right clear at trial signup
• Apollo charged your card after you cancelled and submitted cancellation confirmation
• The service was not delivered as described, such as lead data being inaccessible or severely limited
• Apollo failed to provide a functioning cancellation mechanism for more than 5 business days despite your repeated requests
• You are disputing the charge through your bank and have submitted evidence of a legitimate complaint

How to request a refund from Apollo

1. Send a formal refund request email to Apollo's billing department
   • State the specific reason for the refund request (e.g., "Service not delivered as promised" or "Cancellation request not honoured within a reasonable timeframe")
   • Reference the date of the charge, the amount, and your cancellation request date
   • Attach screenshots of your cancellation request and any confirmation emails
2. Allow 7 business days for Apollo to respond
   • If they refuse, request detailed written explanation of the refusal
   • Do not accept vague responses such as "all sales are final"
3. If Apollo refuses, escalate to your bank's dispute resolution team
   • Contact your credit card issuer or payment provider and file a chargeback dispute
   • Submit all documentation: cancellation proof, refund request emails, and a statement explaining why the charge violates Philippine consumer law
   • Your bank will investigate and may reverse the charge within 30 to 60 days
4. If the bank's dispute is unsuccessful, file a formal complaint with the Department of Trade and Industry
   • Visit dti.gov.ph or contact your regional DTI office
   • Submit your case details, all correspondence with Apollo, and evidence of your good faith attempt to resolve the matter
   • The DTI will investigate and may compel Apollo to refund or settle

Apollo pricing and plan comparison in the philippines

Note: All prices are approximate and subject to USD-to-PHP exchange rate fluctuations. Yafee recommends checking your account dashboard for your exact plan cost in Philippine pesos before cancelling.

Common mistakes to avoid when cancelling Apollo

Many users in the Philippines encounter unnecessary delays or complications when cancelling because they make preventable errors. You can sidestep these traps with clear awareness and deliberate action.

Mistake 1: cancelling after the billing date has passed

If you wait until after your next billing date to cancel, Apollo will charge you for the full next month. Even if you cancel immediately after the charge posts, you will struggle to obtain a refund under their standard non-refundable policy. Set a calendar reminder 7 days before your billing date and cancel in advance.

Mistake 2: assuming a downgrade equals a cancellation

Many users select "Downgrade to Free Plan" thinking this stops all charges. In reality, downgrading often maintains your account in an active state and can still result in unexpected charges during the next billing period. If you truly wish to exit Apollo entirely, select "Cancel Subscription" explicitly, not downgrade.

Mistake 3: not saving cancellation confirmation

If you cancel via dashboard but do not screenshot the confirmation, you have no proof if Apollo later claims you never cancelled and charges you again. Save every confirmation page, email, and reference number. This documentation is your legal shield if a dispute arises.

Mistake 4: relying solely on verbal cancellation

If you phone Apollo's support line and receive verbal confirmation but no email confirmation arrives, you lack written proof of your cancellation request. Always demand and retain written confirmation. Verbal promises are difficult to enforce under Philippine consumer law without documentation.

Mistake 5: failing to monitor your next billing statement

After cancelling, check your bank or credit card statement for your next scheduled billing date. If a charge appears despite your cancellation, dispute it immediately with your bank. Do not wait weeks to report unauthorized charges; the faster you act, the stronger your dispute claim.

What happens after you cancel Apollo

Understanding the post-cancellation timeline protects you from confusion and helps you verify that Apollo has honored your request completely.

Immediate after cancellation (day 1)

You will receive an on-screen confirmation message if you cancelled via dashboard. An email confirmation should arrive within 1 hour. Your Apollo account will remain accessible until the end of your current billing period, unless you are cancelling a trial account (in which case access may end immediately). You retain full functionality until your stated cancellation effective date.

Before your next billing date

Monitor your bank or credit card account closely. No charge should appear on the date when your next billing cycle would normally trigger. If a charge does appear, this signals that Apollo failed to process your cancellation correctly. Contact Apollo immediately and inform them of the unauthorized charge; simultaneously, notify your bank's dispute team.

30 days after cancellation

Your Apollo account will be fully deactivated and you will lose access to all features and data. If you stored important information within Apollo (such as contact lists or email templates), export this data before your cancellation effective date. After deactivation, Apollo is under no obligation to restore your data.

Monitoring your credit over the next 3 months

Watch your bank statements for 90 days after cancellation to ensure no recurring charges appear. Some subscription services have been known to reinstate charges months after cancellation if they detect an outdated payment method still on file. If any Apollo charge appears after your cancellation date, immediately dispute it with your bank and file a complaint with the DTI.

What to do if Apollo refuses to cancel

In the rare event that Apollo ignores your cancellation request or claims your account cannot be cancelled, you have legal remedies available under Philippine consumer protection law.

Step 1: document your cancellation attempts

Save every email, screenshot, support ticket, and call record you generate during your cancellation efforts. Create a timeline document listing each attempt, the date, the method used (email, phone, dashboard), and any response or lack thereof. This evidence is critical for any subsequent dispute or regulatory complaint.

Step 2: send a formal cancellation demand letter

Compose a professional letter stating your intent to cancel Apollo, the effective cancellation date you demand, and a warning that failure to honour your request within 5 business days will result in a bank dispute and DTI complaint. Send this via email with read receipt requested. Reference the Consumer Act of the Philippines and make clear that you are asserting your statutory rights.

Step 3: file a dispute with your bank

Contact your credit card issuer or payment provider and file a chargeback dispute for any charge that occurred after your cancellation request. Provide your bank with all documentation: cancellation emails, screenshots, the formal demand letter, and a statement explaining why the charge is unauthorized. Your bank will launch an investigation and may reverse the charge within 30 to 60 days.

Step 4: escalate to the department of trade and industry

If your bank's dispute is unsuccessful or if you need additional leverage, file a formal complaint with the DTI's Consumer Protection Group. Visit the DTI website (dti.gov.ph), download the consumer complaint form, and submit it along with all supporting documentation. The DTI has authority to investigate, issue cease-and-desist orders, and impose penalties on companies that violate consumer rights. Yafee strongly recommends this escalation if Apollo continues to refuse cancellation without legal justification.

Checklist before and after cancelling Apollo

Key takeaways and next steps

Cancelling Apollo in the Philippines is straightforward if you act before your billing date and retain documented proof of your cancellation request. The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel any subscription and mandates that companies provide clear cancellation methods. If Apollo refuses to cancel, ignores your request, or charges you after cancellation, you have legal recourse through your bank's dispute process and the Department of Trade and Industry.

Yafee has helped thousands of consumers in the Philippines navigate subscription cancellations, chargebacks, and regulatory complaints. Whether your issue is with Apollo or another SaaS provider, the same legal principles apply: document everything, act before the billing date, and escalate promptly if the company fails to honour your cancellation. Do not accept vague or hostile responses; consumer protection law in the Philippines stands firmly on your side.

Start your cancellation today using the steps outlined above. If Apollo resists or fails to respond within 3 business days, contact the Department of Trade and Industry immediately. Yafee recommends keeping all correspondence for at least 12 months, as this creates a record of your good faith efforts and strengthens any future claim. Your subscription, your rules-and the law supports that principle.

Contact information for Apollo and regulatory authorities

Apollo's registered Philippine office: ApolloTech Software Corporation, 4120 Apollo Center, Kalayaan Avenue, Sta. Cruz, 1205, Makati City, Metro Manila, Philippines. Alternative office locations are attributed to Apollo Technologies Inc. in Pasig and Rockwell; verify which office handles customer support and billing for your account.

Department of Trade and Industry (DTI): Contact your regional DTI Consumer Protection Group office or visit dti.gov.ph. The DTI Consumer Complaint and Assistance Division will guide you through filing a formal complaint if Apollo violates your consumer rights.

Bangko Sentral ng Pilipinas (BSP) - Financial Consumer Protection Center: If your dispute involves unauthorized charges or payment fraud, you may also escalate to the BSP's Financial Consumer Protection Center at [email protected].