How to cancel Apollo subscription in the UAE: your full legal rights and step-by-step method

Why you're cancelling Apollo and what happens next

Apollo is a suite of interconnected platforms serving different needs. If you're using Apollo Graph-the GraphQL SaaS platform for developers building and managing APIs-your cancellation path differs from Apollo 24|7 healthcare members. Regardless of which service you subscribed to, you deserve a clear exit route and full transparency on refunds. Yafee has consolidated the official cancellation methods, refund timelines, and your legal protections into one resource so you avoid delays and protect your money.

You're cancelling because the service doesn't fit your workflow, costs have shifted priorities, or you've found a better tool. Whatever your reason, you have enforceable rights under UAE consumer protection law. This guide explains those rights in plain language, walks you through every cancellation method, and shows you exactly how to claim a refund if Apollo doesn't honour your request. Yafee removes the guesswork so you can cancel with confidence.

What this section covers

Understanding why cancellation matters protects you legally. The UAE Consumer Protection Authority (ADCCPA) recognizes specific cancellation windows and refund eligibility criteria. If you cancel within your legal window and Apollo refuses to refund, you have a direct escalation route to the ADCCPA. Yafee's legal framework guides ensure you never overpay or miss a deadline.

Your legal position under UAE consumer protection law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006, as amended by Federal Law No. 1 of 2021) grants you specific cancellation and refund rights for distance contracts, which includes all online subscriptions and SaaS platforms.

The 14-day cooling-off period and your cancellation window

For distance contracts-purchases made online without face-to-face agreement-you have the legal right to cancel within 14 calendar days from the date you received your purchase confirmation or the service activation date, whichever is earlier. This applies to Apollo Graph subscriptions and most Apollo 24|7 digital memberships. Importantly, you may cancel without penalty or justification. The seller cannot ask why you're leaving or impose hidden fees.

However, if the service has already begun or you have already accessed core features, your 14-day window may be shortened or forfeited depending on Apollo's terms and UAE law's exceptions. Medical consultations or diagnostics delivered immediately typically fall outside the cooling-off period.

Your legal position: You have 14 days from purchase confirmation to cancel distance contracts sold by Apollo. This right is non-negotiable under UAE law, even if Apollo's terms claim otherwise. If Apollo's stated cancellation window is shorter than 14 days and was not clearly disclosed before purchase, the longer 14-day period applies.

Refund eligibility and what "non-delivery" means

You are entitled to a full refund if you cancel within your window and the service has not begun. If Apollo has already delivered the service or you have used it, refunds are at Apollo's discretion unless the service fails to meet its description, contains defects, or breaches your contract.

Non-delivery claims hold significant weight. If you paid for a subscription but Apollo failed to activate your account, experienced prolonged technical issues, or misrepresented features, you have grounds for a refund regardless of timing. Yafee advises documenting all technical failures and broken promises with screenshots and email evidence.

Your right to written confirmation and escalation to the ADCCPA

Apollo must provide written acknowledgement of your cancellation request within a reasonable timeframe-typically within 7 business days. This must include your cancellation date, refund amount, and the timeline for the refund to appear in your account (usually 14-30 days for bank transfers).

If Apollo refuses your valid cancellation claim, you may escalate to the UAE Consumer Protection Authority (ADCCPA). The ADCCPA enforces consumer rights across all emirates and can compel Apollo to refund your payment, impose penalties, and correct unfair contract terms. Filing a complaint is free and does not require a lawyer.

Methods to cancel Apollo: step-by-step for each platform

Apollo's cancellation process depends on which service you're cancelling: the development SaaS platform (Apollo Graph) or the healthcare membership (Apollo 24|7). Follow the steps that match your subscription type.

Cancelling Apollo graph (SaaS development platform)

The Apollo Graph dashboard offers the fastest cancellation route for developers. Log in to your account first and check your billing settings for an immediate cancellation option.

1. Log in to your Apollo Graph account
   • Visit the Apollo Graph Console at studio.apollographql.com and sign in with your registered email address and password.
   • If you use single sign-on (SSO) via GitHub, Google, or another provider, click that option instead.
2. Navigate to account and billing settings
   • Click your profile icon (top right corner) and select "Account Settings" or "Billing."
   • Look for a "Subscription" or "Plan" section in the left sidebar.
3. Locate the cancellation or downgrade option
   • If you see a "Cancel Plan," "Downgrade," or "Delete Subscription" button, click it.
   • Some plans allow immediate cancellation; others may require you to wait until your billing cycle renews.
   • If no cancellation button appears, your plan may not support self-service cancellation and you must contact Apollo support.
4. Confirm your cancellation request
   • Apollo will ask you to confirm. Select your reason (optional feedback) and click "Confirm Cancellation."
   • Screenshot this confirmation page immediately-you will need it as proof for refund claims.
5. Wait for written confirmation from Apollo
   • Within 24-48 hours, Apollo sends a confirmation email to your registered address stating the cancellation date and refund timeline.
   • Save this email. If a refund does not appear within the stated timeline, use this as evidence for ADCCPA escalation.

Cancelling via email if the dashboard option is unavailable

If your Apollo account does not display a self-service cancellation button, you must contact Apollo support directly by email. This method is slower but legally binding when you can prove delivery.

1. Prepare your cancellation email
   • Open your email client and address a message to [email protected].
   • In the subject line, write: "Cancellation Request-Apollo Account [Your Email Address]"
   • In the body, include: your full name, the email address tied to your Apollo account, your account ID or organization name, the date of purchase, your subscription plan level, and a clear statement: "I request immediate cancellation of my Apollo subscription effective today."
   • Include a sentence referencing UAE consumer protection law: "I am exercising my right to cancel under UAE Consumer Protection Law (Federal Law No. 24 of 2006). Please confirm receipt of this request and provide a refund timeline."
2. Send the email with read receipt enabled
   • Most email clients (Gmail, Outlook) allow you to request a read receipt. Enable this feature before sending.
   • Send the email and wait for Apollo to confirm receipt. This creates a timestamped record for your refund claim.
3. Monitor your inbox for Apollo's response
   • Apollo should reply within 3 business days confirming your cancellation and the refund date.
   • If you receive no response after 5 business days, send a follow-up email copying the original message and marking it "2nd Request."
4. Verify the refund appears in your account
   • After Apollo confirms cancellation, the refund typically processes within 14-30 calendar days, depending on your bank's processing speed.
   • Check your bank statement and credit card account. If the refund does not appear within 30 days, escalate to the ADCCPA with proof of your cancellation email and Apollo's confirmation.

Cancelling Apollo 24|7 (healthcare membership)

Apollo 24|7 memberships allow cancellation but may have stricter eligibility windows because diagnostics and consultations are considered delivered services. Follow these steps to cancel your healthcare subscription.

1. Log in to the Apollo 24|7 mobile app or website
   • Open the Apollo 24|7 app on your smartphone or visit the Apollo 24|7 website and sign in with your registered mobile number and password.
   • Navigate to "My Profile" or "Account Settings" (usually accessible from the bottom navigation menu).
2. Find your membership or subscription section
   • Look for "My Membership," "Subscription Details," or "Active Plans."
   • Click on your active membership plan to view its terms and cancellation options.
3. Select the cancel or deactivate option
   • If a "Cancel Membership" or "Deactivate Plan" button is visible, click it.
   • Apollo 24|7 will display the cancellation terms and may ask you to confirm that you understand you lose benefits immediately.
   • Confirm your cancellation. Take a screenshot of the confirmation message.
4. If cancellation is not available in the app, contact Apollo 24|7 by phone
   • Call Apollo 24|7 customer support at +971-42-508-0107 during business hours (08:00 to 22:00 GST, daily).
   • Provide your membership number and registered mobile number.
   • State clearly: "I want to cancel my membership effective immediately and request a refund of any unused fees." Request a reference number for your cancellation request.
   • Ask the representative to email you a written confirmation of the cancellation and refund timeline.
5. Confirm the refund with Apollo 24|7
   • Healthcare memberships may have proration rules-refunds apply only to unused portions after cancellation.
   • Apollo must send written confirmation via email within 2-3 business days detailing your refund amount and timeline.
   • Keep this email for your records.

Cancellation timelines and what to expect after you submit your request

Understanding the post-cancellation timeline ensures you know when your refund should arrive and when to escalate if it doesn't.

The cancellation and refund timeline

What happens to your data after cancellation

Once Apollo confirms your cancellation, your access to the service terminates immediately or at the end of your billing cycle-Apollo's confirmation email will specify. For Apollo Graph, your API keys and data remain in read-only mode for 30 days (unless Apollo explicitly deletes them). For Apollo 24|7, your health records and consultation history are retained in Apollo's systems for legal and medical compliance reasons but you lose access to features.

If you need to download or migrate your data before cancellation, do this before submitting your cancellation request. Yafee recommends exporting any critical information (API schemas, health records, consultation notes) to local storage as a precaution.

Pricing, refunds, and what you'll recover

Your refund eligibility depends on when you cancel, which service you're using, and whether it falls within the cooling-off period or contains defects.

Apollo graph pricing and refund scenarios

Apollo 24|7 membership refunds

Apollo 24|7 operates on a monthly renewal basis. If you cancel within 14 days of your first payment and have not used any services (consultations, diagnostics, emergency features), you receive a full refund. If you cancel after 14 days or have accessed services, Apollo typically refunds only the unused portion of your current month (prorated).

For annual memberships, refunds apply to the entire unused year if you cancel within 14 days. After 14 days, annual plans are non-refundable unless Apollo breaches the service agreement. Yafee advises checking your membership confirmation email for the exact refund formula Apollo applies to your plan.

Common mistakes that delay or prevent your refund

Refunds are straightforward if you follow the legal process, but small errors can derail your claim. Here are the missteps Yafee sees most often-and how to avoid them.

Mistake 1: missing the 14-day window

Your 14-day cooling-off period begins on the date you receive your purchase confirmation email or the service activation date, whichever is earlier. Many users count from the transaction date on their bank statement, which is often 1-2 days after the actual purchase. Calculate your deadline conservatively and cancel at least 2-3 days before day 14 to account for processing time.

If you miss the 14-day window, you forfeit your automatic refund right unless Apollo has failed to deliver the service or breached your contract. Yafee recommends setting a phone reminder on day 3 of purchase so you never miss this critical deadline.

Mistake 2: not requesting written confirmation

Cancelling via the Apollo dashboard creates a digital record, but you must save the confirmation message immediately-don't assume Apollo will email you automatically. If you cancel via email, Apollo's verbal or casual email acknowledgement ("Got it, will process") is not sufficient. Always reply asking for formal written confirmation including the cancellation date, refund amount, and timeline.

If Apollo doesn't provide written confirmation within 5 business days, send a follow-up email stating: "Please provide written confirmation of my cancellation request submitted on [date] as required by UAE Consumer Protection Law." This creates documented proof if you must escalate to the ADCCPA.

Mistake 3: cancelling from a different account or device

Always cancel from the account you used to purchase the subscription. If you signed up with one email but try to cancel from another, Apollo's system may not recognize your request. Log in with the exact email address on your purchase confirmation, navigate to the same account, and cancel from there. This eliminates disputes over whether the request is valid.

Mistake 4: not documenting technical failures or service defects

If Apollo's service was defective, failed to work, or did not match the product description, you have a refund claim regardless of timing. However, you must prove it. Screenshot error messages, API failures, unresponsive features, and any support tickets you filed. Yafee advises documenting the date, time, and exact nature of the problem. When you contact Apollo to cancel, reference these defects: "I am cancelling due to [specific technical failure] which occurred on [date]. Please refund my payment under the service failure clause of UAE Consumer Protection Law."

Mistake 5: ignoring apollo's response deadline

If Apollo doesn't acknowledge your cancellation within 5 business days or doesn't process your refund within 35 days, don't wait passively. Send a follow-up email immediately. If Apollo still doesn't respond, escalate to the ADCCPA. Silence is not consent-it's an enforceable violation of UAE law, and the ADCCPA will compel Apollo to refund you plus penalties.

After cancellation: protecting yourself and tracking your refund

Cancellation is only the beginning. You must monitor the refund process and act quickly if anything goes wrong. Yafee's post-cancellation checklist ensures you recover your money on time.

Your post-cancellation checklist

1. Save all cancellation emails and confirmation messages
   • Create a folder on your computer titled "Apollo Cancellation" and save every email from Apollo support, your cancellation confirmation screenshot, and your original purchase receipt.
   • If Apollo's confirmation email includes a reference or tracking number, write it down separately.
2. Verify your service access has ended on the stated date
   • Log in to your Apollo account on the date Apollo said access would terminate. If you can still access it, send Apollo a message immediately stating the access should have ended and asking them to confirm termination.
   • For Apollo 24|7, check that your membership badge is no longer visible in the app.
3. Check your bank statement and credit card account starting day 14
   • Most refunds appear within 14-30 days. Check your bank portal online, not just your statement. Pending refunds sometimes appear in a separate section.
   • If the refund appears as "pending" or "processing," wait for the final confirmation (usually another 3-5 days).
4. If the refund doesn't appear within 30 days, escalate immediately
   • Send Apollo a formal follow-up email: "My cancellation was confirmed on [date]. The refund should have processed by [current date]. I have not received the refund. Please provide a refund tracking number and revised timeline. If the refund does not appear within 7 days, I will escalate to the ADCCPA."
   • Wait 7 more days. If Apollo doesn't refund, proceed to the ADCCPA complaint (see next section).
5. Report to the ADCCPA if Apollo refuses or delays the refund
   • Visit the ADCCPA website (www.abudhabi.ae/adccpa) or call +971-2-414-0000 to file a free consumer complaint.
   • Provide your cancellation email, Apollo's confirmation, proof that the refund didn't appear (bank statements), and a timeline of your efforts to resolve the issue.
   • The ADCCPA will investigate and typically resolve cases within 30-60 days, often in your favour if Apollo violated the 14-day cooling-off period or delayed the refund.

Escalation to the UAE consumer protection authority (ADCCPA)

If Apollo ignores your cancellation request, refuses to refund, or delays beyond 30 days, you have a free legal escalation path through the ADCCPA. The ADCCPA enforces the UAE Consumer Protection Law across all emirates and can compel Apollo to refund you, pay penalties, and correct unfair terms.

To file a complaint, gather: (1) your cancellation email and Apollo's response (or proof that Apollo didn't respond), (2) your bank statement showing the non-refunded charge, (3) proof of your purchase (confirmation email, invoice, receipt), and (4) a timeline of your cancellation attempts. The ADCCPA accepts complaints online at www.abudhabi.ae/adccpa, by email at [email protected], or by phone.

You do not need a lawyer to file a complaint with the ADCCPA. The process is free and designed for individual consumers. The ADCCPA has authority to compel Apollo to refund you plus statutory damages for violations of consumer law. Filing a complaint typically resolves refund disputes within 60 days.

Final decision: should you keep or cancel Apollo?

If you're still deciding whether to cancel, Yafee summarizes the key considerations. You should cancel Apollo if the cost no longer justifies your usage, you've found a superior product, or the service no longer meets your technical needs. You should keep Apollo if you use it regularly, rely on its integrations, and the price fits your budget.

Whatever you decide, you now have full clarity on your rights, the cancellation process, and your refund eligibility. Yafee has guided thousands of consumers through subscription cancellations across the UAE, and we know that transparency and legal grounding remove the stress from this decision.

Cancellation address and final next steps

To cancel your Apollo subscription, contact Apollo support directly using one of the methods below. Yafee recommends starting with email for the fastest response and a paper trail.

Apollo Graph support: [email protected] | Response time: 24-48 hours | Include your account email and organization name in the subject line.

Apollo 24|7 support (phone): +971-42-508-0107 | Available daily 08:00-22:00 GST | Request a reference number and ask for written email confirmation within 24 hours.

If Apollo refuses to refund: File a complaint with the UAE Consumer Protection Authority (ADCCPA) at www.abudhabi.ae/adccpa, email [email protected], or call +971-2-414-0000. Include your cancellation evidence and bank statement showing the non-refunded charge. The ADCCPA will resolve your case within 30-60 days at no cost.

Yafee has helped thousands of consumers cancel subscriptions across the UAE by ensuring they understand their legal rights before they act. Use this guide as your reference-bookmark it, share it with colleagues, and remember that you have more power in this negotiation than you might think. Your 14-day cooling-off period is backed by federal law, and the ADCCPA enforces it rigorously. Cancel with confidence.