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Cancel Daily High Club: The Right Way
How to cancel Daily High Club from malaysia and stop recurring charges
What is Daily High Club and why malaysians are subscribing
Daily High Club is a subscription box service that ships themed monthly collections of smoking accessories - including glass pieces, rolling papers, storage trays, and related items - directly to your address. The company operates as a recurring membership product from the United States, with billing plans that range from monthly to annual commitments.
For Malaysian consumers, Daily High Club functions as a cross-border subscription service. The company operates from Las Vegas, processes payments in USD, and ships internationally. Understanding the service structure is essential before you cancel, because Yafee research shows that many subscribers overlook the distinction between the paid recurring box and the free Cabana Club membership benefit - a mistake that can leave your account active even after you believe you have cancelled the charges.
How the subscription model works
Daily High Club presents four distinct billing tiers on its official website. The monthly plan charges $29.99 USD (approximately RM139.95) per month. The 3-month plan costs $83.97 USD (approximately RM399.75) and renews every 3 months. The 6-month plan is priced at $161.94 USD (approximately RM769.75) billed every 6 months. The annual plan costs $311.88 USD (approximately RM1,471.95) and renews once per year.
In addition to the paid box subscription, Daily High Club offers a complimentary Cabana Club membership to all account holders. This free tier grants member pricing on other products across partner websites and includes free shipping on orders over $50.00 USD (approximately RM236.00) for eligible purchases. Critically, this free membership exists independently of your paid box subscription - cancelling one does not automatically cancel the other.
What malaysian users experience in practice
As a Malaysian subscriber, you face two distinct operational challenges. First, customer support operates on Mountain Standard Time (MST), which is 15 hours behind Malaysia Standard Time during standard months. Support hours are listed as 7 AM to 7 PM MST, seven days a week. This time differential means that if you email on a Monday evening in Kuala Lumpur, your reply will not arrive until Wednesday your time - a delay that can push you past the critical billing cutoff window.
Second, Daily High Club does not publish pricing in Malaysian ringgit on its official pages and does not maintain a local Malaysian office, phone number, or Bahasa Malaysia support channel. All correspondence flows through email ([email protected]) and live chat on their website. Yafee advisors recommend documenting all communication in writing to establish a clear cancellation record, particularly given the time-zone complications and the absence of local support infrastructure.
Pricing breakdown and monthly commitment comparison
The following table presents all four subscription tiers with equivalent Malaysian ringgit conversions (using a nominal 1 USD = 4.70 RM exchange rate for reference; actual charges may vary based on your card issuer's conversion rate).
| Plan | USD billing | Approx. RM (reference) | Billing cycle | Monthly average |
|---|---|---|---|---|
| Monthly | $29.99 | RM139.95 | Every month | $29.99 / RM139.95 |
| 3-month | $83.97 | RM394.65 | Every 3 months | $27.99 / RM131.55 |
| 6-month | $161.94 | RM761.15 | Every 6 months | $26.99 / RM126.85 |
| Annual | $311.88 | RM1,465.85 | Every 12 months | $25.99 / RM122.15 |
If you have prepaid a 6-month or annual plan, Yafee guidance advises checking whether you are entitled to a pro-rata refund under consumer protection rules before you proceed with cancellation - this calculation depends on your exact country of residence and the payment method you used. Malaysia's Consumer Protection Act 1999 (CPA) grants consumers the right to cancel certain distance contracts within a defined period; however, its application to overseas subscription services requires careful interpretation.
Why cancelling Daily High Club matters for malaysian consumers
Recurring subscription charges are a significant financial commitment, and accidental renewals can drain your account faster than expected. Daily High Club's billing cutoff rule - that changes made after the 15th of any month apply to the next cycle - creates a narrow window for cancellation. Missing that window means you will be charged again in full, regardless of whether you initiated the cancellation request.
Furthermore, the time-zone gap between Malaysia and the company's Las Vegas support team introduces a real risk of miscommunication. An email sent on the 16th of your local month may not receive a response until the 18th or 19th, at which point the 15th cutoff has already passed. Yafee research into consumer complaints reveals that many Malaysian subscribers were charged a second time because their cancellation request arrived technically "on time" from their perspective but "too late" from the company's MST-based clock.
Additionally, the absence of a local cancellation address or Malaysian regulatory oversight means disputes must be escalated through international dispute channels. If Daily High Club refuses to refund an unwanted charge, your recourse is limited to credit card disputes or complaints to the Bank Negara Malaysia's financial consumer framework, both of which require documented evidence of your cancellation attempt.
Your consumer rights and legal protections in malaysia
As a Malaysian resident purchasing from a foreign company, your primary legal protection is the Consumer Protection Act 1999 (CPA), administered by the Ministry of Domestic Trade and Cost of Living (KPDNHEP). The CPA grants you the right to cancel distance contracts - that is, contracts formed without face-to-face negotiation - within a cooling-off period.
However, the CPA's application to overseas e-commerce services, particularly subscription products, operates in a grey area. The Act does provide for cancellation rights if you can demonstrate the contract was formed at a distance and that the company failed to provide mandatory pre-purchase disclosures. In practice, Yafee experience shows that enforcement against overseas companies is difficult; the KPDNHEP can investigate, but Daily High Club is not subject to Malaysian regulatory authority.
Your legal position on subscription cancellations
Under the CPA, you have the right to cancel a distance contract and receive a refund of any prepaid amounts, provided you act within the specified cooling-off window. For ongoing subscriptions, the legal framework treats each renewal charge as a separate transaction; therefore, if you request cancellation before a future billing date, the company must not process that charge. Failure to honour a cancellation request is a breach of contract and a potential violation of the CPA's provisions on unfair contract terms.
If Daily High Club charges you after you have submitted a written cancellation request, you have grounds to dispute the transaction with your credit card issuer or bank. Document your cancellation email, the date you sent it, and the date of the unwanted charge. This evidence allows your bank to initiate a chargeback on your behalf, which is your most practical remedy when dealing with an overseas merchant.
Step-by-step cancellation process for Daily High Club
Yafee has compiled the most direct path to cancelling your Daily High Club subscription based on the company's official FAQ and customer support documentation. Follow these steps in order to ensure your cancellation is processed before the next billing cycle.
Step one: log in to your account and record your details
Open your web browser and go to dailyhighclub.com. Click the account or login link (usually located in the top-right corner). Enter your email address and password. Once you are logged in, navigate to your account settings or subscription management page.
Before you make any changes, take three screenshots: one of your account dashboard, one of your current subscription plan and renewal date, and one of your most recent invoice or payment record. Save these files to your device with the date appended to the filename (for example, "DHC_subscription_2025-01-15.png"). This documentation is essential if the company disputes your cancellation request or if you need to file a bank dispute later.
- Screenshot your full account name and registration email address.
- Screenshot the subscription tier you are currently on (monthly, 3-month, 6-month, or annual).
- Screenshot the exact renewal date displayed on the account page.
- Screenshot your most recent payment or invoice confirmation.
- Note today's date in Malaysia Standard Time (for example, "15 January 2025, 14:30 MYT").
Step two: understand the 15th-of-month cutoff rule
Daily High Club's official FAQ states that "changes made after the 15th apply to the next billing cycle." This means cancellations submitted before the 15th of the current month will take effect immediately and prevent the next charge. Cancellations submitted on the 16th or later will not take effect until the month after next.
For example, if you are due to be billed on 25 January and you submit your cancellation on 14 January, the charge will be stopped. If you submit the same cancellation on 16 January, you will be charged on 25 January as planned, and the cancellation will take effect on 25 February instead.
Check your subscription renewal date carefully. If today's date is after the 15th of your month and your billing date is within the next 30 days, you will be charged at least once more before the cancellation takes effect.
Step three: locate and access the subscription management section
Within your Daily High Club account, look for a section labeled "Subscription," "My Subscription," "Recurring Orders," "Memberships," or similar. The exact label may vary, but this section controls your recurring box charges.
Click into this section. You should see your current plan displayed, along with options to "Modify," "Pause," "Cancel," or "Edit Subscription." Do not click any of these options yet - first, verify that this is the paid box subscription and not the free Cabana Club membership.
- Confirm the plan name matches one of the four billing tiers (monthly, 3-month, 6-month, or annual).
- Confirm the displayed price matches your plan (RM139.95 monthly, RM399.75 per 3 months, etc.).
- Check that the renewal date is the date you expect.
Step four: submit your cancellation request via the web account
Once you have verified you are in the correct subscription section, click the "Cancel Subscription," "Cancel Membership," or equivalent button. The company may present a confirmation screen asking you to confirm that you want to cancel and offering a discounted rate to keep you subscribed - ignore this prompt and proceed with the cancellation.
Daily High Club may ask you to select a cancellation reason from a dropdown menu (for example, "Too expensive," "Don't use it," "Quality issues"). Select the reason that applies to you, but understand that your reason does not affect your right to cancel.
After you confirm, the website should display a cancellation confirmation message. Take a final screenshot of this confirmation, including any confirmation number or cancellation ID if provided. Note the exact time this confirmation appeared.
- Screenshot the cancellation confirmation message in full.
- Note the confirmation number (if provided).
- Record the exact date and time the cancellation was processed (as shown on your screen).
- Check whether the system offers an option to download a cancellation receipt - if it does, download and save this file.
Step five: send a follow-up cancellation email for documentation
Even though you have cancelled via the website, Yafee strongly recommends sending a follow-up email to [email protected] the same day. This email creates a paper trail and ensures that your cancellation request is documented in the company's support system, which protects you if a billing dispute arises later.
Use the following template:
Subject line: "Cancellation Request Confirmation - [Your Account Email Address]"
"Dear Daily High Club support team,
I am writing to confirm that I have submitted a cancellation request for my Daily High Club subscription via my online account today, [INSERT DATE IN YOUR TIME ZONE]. My account email is [YOUR EMAIL], and my subscription renewal date is [INSERT DATE].
I am cancelling my [MONTHLY / 3-MONTH / 6-MONTH / ANNUAL] subscription effective immediately. I request written confirmation that this cancellation has been processed and that no further charges will be applied to my account.
Please reply to this email to acknowledge receipt of this cancellation confirmation.
Regards,
[Your full name]"
Send this email from the email address associated with your Daily High Club account. Keep a copy of the email you send and save the subject line and timestamp. If Daily High Club replies, save that response as well.
Step six: verify your cancellation in your account after 24 hours
Wait 24 hours (accounting for the time-zone delay), then log back into your Daily High Club account. Navigate to the subscription section again. The status should now display "Cancelled," "Inactive," or a similar message indicating that no future charges are scheduled.
If the subscription still shows as active or the renewal date has not changed, email support immediately with a reference to your first cancellation request and ask for clarification on the status. Save this second email exchange as well.
Step seven: monitor your bank statement for unwanted charges
Set a reminder on your phone or calendar for the date that your previous billing date would have been (for example, if you were billed on the 25th of each month, mark the 25th of the following month). Check your bank statement on that date to confirm no charge has been applied. If Daily High Club has charged you after your cancellation request, proceed immediately to the refund and dispute section of this guide.
What to do if Daily High Club charges you after cancellation
If you receive a charge from Daily High Club after you have submitted a cancellation request, you have legitimate grounds to dispute the transaction and recover your money. This situation is more common than you might expect, particularly when cancellations are submitted near the 15th cutoff or when time-zone delays cause miscommunication.
Immediate steps: document everything and contact your bank
Gather all the evidence you have collected: your three initial screenshots, the cancellation confirmation from the website, your follow-up cancellation email, and any reply from Daily High Club support. Create a single folder on your computer and label it with the date and "DHC Dispute Evidence."
Contact your bank or credit card issuer immediately. Inform them that you cancelled a subscription, received confirmation of the cancellation, and were subsequently charged without authorisation. Provide them with the cancellation date and the unwanted charge date. Your bank can initiate a chargeback - a reversal of the unauthorised charge - on your behalf.
In Malaysia, the banking framework allows you to dispute charges through your card issuer's dispute resolution process. Most banks offer a dispute window of 60 to 90 days from the date the charge appeared on your statement. Act within this window.
Escalation: complaint to bank negara malaysia if needed
If your bank does not process the dispute or Daily High Club's support refuses to refund you, you can lodge a formal complaint with the Financial Consumer Protection Centre (FCPC), which operates under Bank Negara Malaysia. The FCPC handles complaints about international merchants and payment disputes. Visit the FCPC website (myfinancialcomplaint.com.my) or contact Bank Negara Malaysia's Consumer Support Centre at 1-800-88-5465 (toll-free) to request assistance.
Provide the FCPC with your cancellation documentation and a detailed timeline of events. While the FCPC cannot directly force Daily High Club to refund you, a formal complaint on record strengthens your position if the dispute escalates.
Refund policy and what to expect after cancellation
Daily High Club's official policy states that once a subscription is cancelled, no future recurring charges will be applied. However, the company does not automatically refund charges that have already been processed. If you cancel mid-month or after a charge has already been deducted, that charge is typically considered final and non-refundable under the company's standard terms, unless you can demonstrate that the charge was unauthorised or applied after a valid cancellation request.
For prepaid plans (6-month or annual subscriptions), the refund situation is more complex. If you have paid for a 6-month plan and cancel after 3 months, the company may not offer a refund for the unused months. However, under the Consumer Protection Act 1999, if the goods or services have not yet been supplied, you may have grounds to dispute this refusal. Yafee recommends contacting support and specifically requesting a pro-rata refund for unused service months, citing CPA consumer protections. If the company refuses, you can escalate via a chargeback or an FCPC complaint.
Timeline expectations after you cancel
After you submit your cancellation, the following timeline is typical:
- Same day to 24 hours: Your account status updates to "Cancelled" or "Inactive" if the cancellation was processed before the 15th cutoff. If submitted after the 15th, the account may still show as active until the next billing cycle.
- 1 to 3 business days: Daily High Club support sends a confirmation email (if you requested one via your follow-up email). This is a good sign the cancellation is recorded.
- On your previous renewal date: Your bank statement shows no charge. If a charge appears, contact your bank immediately.
- 30 to 45 days after cancellation: If a dispute has been filed, your bank notifies you of the outcome. Most chargebacks are resolved within this window.
Common mistakes to avoid when cancelling
The majority of cancellation disputes stem from a small number of preventable errors. Take comfort in knowing that these mistakes are easily avoidable with the right information upfront.
Mistake one: cancelling the wrong subscription
Daily High Club provides two separate account features: the paid recurring box subscription and the free Cabana Club membership. Many users cancel the free membership thinking they have stopped the charges, only to discover they are still being billed for the box. When you log into your account, ensure you are cancelling the paid subscription tier (monthly, 3-month, 6-month, or annual), not the free Cabana Club membership benefit.
Mistake two: submitting cancellation after the 15th
The 15th-of-month cutoff is absolute. If your renewal date is 25 January and you submit a cancellation on 16 January, you will be charged on 25 January. Plan to cancel on or before the 15th of the month preceding your renewal. If your renewal date is the 10th of the month, submit your cancellation by the 15th of the previous month (15 December for a 10 January renewal).
Mistake three: relying solely on online cancellation without follow-up email
While the web-based cancellation should work, the follow-up email to [email protected] creates an irrefutable record. Without it, you rely on the company's system logs, which you cannot access. A support email is your insurance policy; send it the same day you click the cancellation button.
Mistake four: not monitoring your bank statement after cancellation
Set a phone reminder for your renewal date. Many users cancel, assume the job is done, and only notice an unwanted charge 30 days later - by which time the dispute window may have narrowed. Check your statement the day the charge would have been applied.
Mistake five: failing to take screenshots before cancelling
If Daily High Club's support later claims your cancellation was never received, or if your bank asks for evidence of the cancellation, your screenshots are your proof. Take them before you initiate the cancellation, not after. Once the cancellation is processed, the account status may change, and retrieving the original details becomes harder.
After cancellation: what happens to your account and data
Once your Daily High Club subscription is cancelled, your account remains in your name but your access to purchase recurring boxes is disabled. You will no longer receive monthly shipments. However, your account profile, order history, and any account credits (if applicable) may remain on file for a limited period - this is normal practice for online retailers.
The free Cabana Club membership may continue to provide discounted pricing on other products through Daily High Club's partner network if you have not explicitly cancelled it separately. If you wish to remove all account benefits, log back in after your subscription cancellation and navigate to your membership settings to deactivate the free Cabana Club as well.
Daily High Club does not typically send cancellation confirmation emails automatically; the company expects you to verify the cancellation yourself via your account. If you want written proof of cancellation for your records, your follow-up email to [email protected] serves this purpose - ask support to reply with a cancellation confirmation.
Should you keep or cancel: a side-by-side comparison
The following table may help you decide whether cancelling is the right choice for your circumstances.
| Situation | Recommendation | Action |
|---|---|---|
| You enjoy the box and can afford the monthly cost | Keep the subscription | No action required. Log in to verify your renewal date monthly. |
| The cost is too high or you do not use the contents | Cancel immediately | Follow the 7-step cancellation process above. Cancel before the 15th of your month. |
| You forgot about the subscription and do not recognise the charge | Cancel and dispute the charge | Cancel via your account, then contact your bank for a chargeback on unwanted charges. |
| You are on a prepaid 6-month or annual plan and want to exit early | Cancel and request refund | Cancel via account, email support requesting pro-rata refund for unused months, and escalate via chargeback if refused. |
| You are unsure about cancelling but want to pause charges temporarily | Pause, do not cancel | Check if Daily High Club offers a "Pause" or "Skip" option in your subscription settings. This suspends charges without cancelling. |
| You have received a charge after submitting a cancellation request | Dispute immediately | Contact your bank within 60 days of the charge and initiate a chargeback. Provide your cancellation documentation. |
Cancellation address and contact information
Daily High Club does not maintain a published physical mailing address in Malaysia or a dedicated cancellation postal address. The only publicly listed mailing address on the company's website is a fan mail and general correspondence address located in Las Vegas, which is not monitored for cancellation requests and will result in significant delays if used for this purpose.
Primary contact method for cancellation:
Email: [email protected]
Specify: "Subscription Cancellation Request" in the subject line
Web cancellation portal:
Log in to your account at dailyhighclub.com and navigate to your subscription settings
If you need escalation assistance in Malaysia:
Financial Consumer Protection Centre (FCPC)
Website: myfinancialcomplaint.com.my
Phone: 1-800-88-5465 (toll-free, Monday to Friday, 8:30 AM to 5:00 PM Malaysia Standard Time)
For credit card disputes:
Contact your card issuer's customer service number (printed on the back of your card) and request a chargeback
Yafee's guide to cancelling with confidence
Yafee has helped thousands of consumers cancel subscription services and recover unwanted charges by providing clear, step-by-step guidance grounded in consumer protection law. Daily High Club cancellation is straightforward if you follow the process in order: document your account details, understand the 15th cutoff, submit your cancellation via your web account, send a follow-up email, monitor your bank statement, and escalate to your bank if an unwanted charge appears.
The key to successful cancellation is avoiding the common pitfalls - submitting after the 15th, cancelling the wrong feature, or failing to document your request. Yafee's methodology ensures you create an irrefutable record of your cancellation, which protects you if a dispute arises.
If Daily High Club charges you after you have submitted a valid cancellation request, you have consumer rights on your side. Under the Consumer Protection Act 1999 and Malaysia's banking framework, you are entitled to dispute unauthorised charges through your credit card issuer or the FCPC. Yafee recommends acting promptly - initiate a chargeback within 60 days of the unwanted charge to maximise your chances of a successful resolution.
Take control of your subscription today. Follow the cancellation steps above, and if you encounter resistance from Daily High Club, Yafee's escalation pathways ensure your complaint reaches the right authority. Your money is yours to protect.
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