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Cancel Sip Club: The Right Way
How to cancel Sip Club in malaysia and protect your wallet
What is Sip Club and why members choose to leave
Sip Club positions itself as a beverage subscription service that grants access to discounted or unlimited drink refills at participating outlets across Malaysia. The core proposition is straightforward: pay a recurring monthly or annual fee, then visit participating locations to redeem your included drinks instead of purchasing each cup individually.
However, the lack of transparent cancellation terms and limited local support options have prompted many Malaysian members to seek clear guidance on how to exit their subscription safely. At Yafee, we understand that subscription services should be easy to join and equally easy to leave, and we've compiled this guide to ensure you know exactly where you stand legally and practically.
The pricing structure and what you're actually paying
Sip Club offers two main subscription tiers, each with automatic renewal terms. The Monthly Plan costs RM71 (approximately USD 14.99 converted at 1 USD = RM4.72), while the Annual Plan costs RM566 (approximately USD 119.99 at the same exchange rate). Both plans renew automatically on your billing date unless you actively cancel beforehand.
For regular users who visit participating outlets multiple times per week, the subscription can deliver genuine value. Conversely, if your visiting patterns decline or participating venues near you close, your subscription quickly becomes wasted expenditure. This is precisely why understanding your cancellation rights matters before your next billing cycle arrives.
Why transparency gaps create cancellation confusion
Sip Club does not publish a dedicated cancellation page in English or Malay for Malaysian users. The company manages cancellations through email contact only, with support available at [email protected]. No phone line, no live chat function, and no published support hours exist in the publicly available materials.
This opacity means many subscribers remain uncertain whether their cancellation request has been processed, whether they will be charged again, and what refund entitlements they possess. Consequently, before you take action, Yafee recommends documenting your current subscription status with screenshots, because your proof of submission is your only leverage if disputes arise later.
Your legal position under malaysian consumer law
Your right to cancel Sip Club is protected by the Consumer Protection Act 1999 (Act 599), Malaysia's principal legislation governing unfair contract terms and consumer transactions.
Consumer protection act 1999 and automatic renewal clauses
Under Section 137 of the Consumer Protection Act 1999, any term in a consumer contract that creates an unfair or unjust advantage for the trader is void and unenforceable. This provision directly addresses automatic renewal clauses-the legal term for subscriptions that charge your account again without explicit consent each billing cycle.
The legislation requires that any subscription renewal term must be transparent, clearly presented, and not buried in lengthy terms of service. Furthermore, traders must not make cancellation deliberately difficult or costly. If Sip Club's cancellation process is intentionally obscured or if the company makes refunds unreasonably hard to obtain, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's enforcement authority for consumer protection.
Your right to cancel before the next billing cycle
In accordance with the Consumer Protection Act 1999, you retain the absolute right to terminate a subscription service before the next automatic renewal date. Sip Club cannot prevent you from cancelling, nor can the company impose cancellation fees or hidden charges. The moment you submit a valid cancellation request through the official channel (email to [email protected]), your subscription obligation ends on that date, and no further charges should occur.
Your legal position is this: once you cancel, you pay nothing further. If Sip Club charges you after a confirmed cancellation, those charges are unauthorised and you can dispute them through your bank or card issuer, and escalate the matter to the MDTCA if the company refuses to refund.
How to cancel Sip Club step by step
Follow this procedure to cancel safely and leave a clear audit trail of your request.
Step one: document your current subscription details
Before sending any cancellation message, gather and save the following information on the same day. Open your Sip Club account on the subscription page at sipsclub.com/pages/subscriptions, log in, and record the following details in a document or email draft:
- Your registered email address (the one linked to your account)
- Your current plan name (Monthly Plan at RM71 or Annual Plan at RM566)
- The exact next billing date from your account dashboard
- Your payment method (credit card last four digits, e-wallet name, or bank account type)
- The date and amount of your last charge from your bank or card statement
Take screenshots of your account subscription page showing the active plan and next billing date. Take a second screenshot of your most recent bank or card statement showing the Sip Club charge. Save both images to your device or cloud storage with today's date in the filename. These screenshots become your proof of subscription status at the moment you cancelled, and they protect you if disputes arise later.
Step two: compose your cancellation email
Open your email application and compose a new message to [email protected]. Use clear, direct language and include all relevant details. Here is a template you can adapt:
Subject: Cancel subscription account [your email address]
Dear Sip Club Support,
I write to request immediate cancellation of my Sip Club subscription effective from today, [insert today's date]. My account email is [insert your registered email address]. My current plan is the [Monthly / Annual] Plan at RM71 / RM566, with the next billing date on [insert date from your account]. Please confirm cancellation in writing and confirm that no further charges will occur after this date. Thank you.
Include your phone number at the end for contact purposes. Do not use informal language, do not make threats, and do not include irrelevant complaints. The email must function as a formal record, so keep it professional and factual.
Step three: send the email and retain proof of sending
Click send on your cancellation email. Immediately after sending, take a screenshot of your sent folder showing the email to [email protected] with today's timestamp. If your email client shows the message as "read" by the recipient, screenshot that too. Save this image with today's date in the filename alongside your account screenshots from step one.
This timestamped proof that you sent a formal cancellation request on a specific date is critical. If Sip Club charges you again, you can show your bank or the MDTCA that you cancelled in writing before the charge occurred, which shifts the burden of proof onto Sip Club to justify the charge.
Step four: wait for confirmation and monitor your account
Sip Club should respond to your cancellation email within 5 to 7 business days. Check your email inbox and spam folder regularly. The company should send you a confirmation message stating that your cancellation has been processed and specifying the exact date it takes effect.
If you do not receive a response within 7 days, send a follow-up email to [email protected] referencing your original cancellation date and stating that you have not yet received confirmation. Copy and paste the full text of your original cancellation email into the follow-up message so the support team has the complete history.
While waiting, log into your Sip Club account every few days and check your subscription status. Many services mark accounts as "cancelled pending" or "scheduled for cancellation" rather than immediately deactivating them. If the status changes to "cancelled" or "inactive," screenshot that as well.
Step five: verify non-payment after your cancellation date
On the day after your next scheduled billing date, log into your bank or card account and verify that no Sip Club charge has appeared. This is the definitive test of whether your cancellation was honoured. If no charge appears, your cancellation succeeded.
If a charge does appear despite your cancellation email, take a screenshot of that unauthorised charge immediately. Then contact your bank or card issuer's dispute team and file a chargeback or reversal request. Provide the bank with your cancellation email, the confirmation response from Sip Club (if you received one), and the unauthorised charge statement. Most banks will reverse the charge within 5 to 10 business days.
If Sip Club denies that you cancelled, or if your bank's dispute process stalls, contact the Ministry of Domestic Trade and Consumer Affairs at their consumer hotline or file a formal complaint on their website. The MDTCA will investigate Sip Club's billing practices and can compel refunds for breaches of the Consumer Protection Act 1999.
Refund entitlements and what to expect
Your refund eligibility depends on the timing of your cancellation relative to your next billing date.
Cancellations before the next billing date
If you cancel before your next scheduled billing date, you incur no further charges and no refund is owed for the remainder of your current billing period. For example, if your monthly plan renews on 15 March and you cancel on 10 March, you retain access until 14 March and pay nothing more. This is the standard practice for most subscription services and is lawful under consumer protection legislation.
Cancellations after an unexpected charge
If Sip Club charges your account and you cancel immediately afterward, your entitlement to a refund depends on how soon you request it. Under the Consumer Protection Act 1999, if you cancel within a reasonable time of discovering an unwanted charge (typically within 14 to 30 days), the trader must refund your payment. Sip Club's terms do not specify a refund window, which means the statutory default of 14 days applies under Malaysian consumer law.
To claim a refund for an unexpected charge, email [email protected] with the subject "Refund request for [date of charge]" and state clearly that you did not authorise the charge or that you cancelled before the charge date. Include a screenshot of the charge and your cancellation email. Expect Sip Club to respond within 7 to 14 business days with either a refund confirmation or a denial.
If Sip Club refuses to refund, contact the MDTCA or lodge a dispute with your bank. Your bank will protect you under banking regulations, and the MDTCA will enforce the Consumer Protection Act 1999 on your behalf.
Pricing comparison and when to cancel
The table below compares Sip Club's two plans to help you decide whether cancellation is the right choice for your circumstances.
| Plan type | Cost per period | Commitment | Best for | Cancellation difficulty |
|---|---|---|---|---|
| Monthly Plan | RM71 per month | None (renews monthly) | Trial users and light drinkers | Easy-cancel anytime before next billing date |
| Annual Plan | RM566 per year (RM47.17 per month) | 12 months | Heavy users who visit outlets weekly | Standard-cancel anytime, no refund for unused portion |
| Yafee recommendation: If you have not used Sip Club for a full month, cancel the Monthly Plan immediately to prevent unwanted renewal charges. Annual Plan users should cancel only if they are confident they will not visit outlets again. | ||||
When cancellation makes financial sense
Cancel Sip Club if any of the following conditions apply to you. First, if you visit participating outlets fewer than twice per month, your subscription cost exceeds the per-cup price you would pay by ordering individually. Second, if the outlets near your home or workplace have closed or removed Sip Club participation. Third, if you have stopped visiting the venues altogether due to changed work or lifestyle patterns. Fourth, if you discover that the plan terms are unclear or that support is unresponsive-this is a red flag that the company does not prioritise customer experience.
Conversely, keep your subscription active if you visit participating outlets at least three times per month and you consistently redeem your included drinks. For Monthly Plan holders, the break-even point is roughly three to four drinks per month; for Annual Plan holders, the break-even point is roughly two to three drinks per month.
Common mistakes to avoid when cancelling
Most cancellation problems arise not from Sip Club's refusal to cancel, but from subscribers taking unclear actions that leave no evidence of their intent.
Mistake one: deleting the app without notifying the company
Simply uninstalling the Sip Club app or removing your saved payment method does not cancel your subscription. The app is a user interface; deleting it does not send a cancellation message to Sip Club's servers. Many subscribers believe that deleting the app constitutes cancellation, then wake up a month later to discover an unexpected charge on their bank statement. Deleting the app is useless. You must contact support by email explicitly requesting cancellation.
Mistake two: not keeping a copy of your cancellation request
If you email [email protected] and do not retain a copy of your sent message or a screenshot of the receipt confirmation, you have no proof that you cancelled if a dispute arises. Always keep your cancellation email in your sent folder and take a screenshot of it with the timestamp visible. Store that screenshot in a folder titled "Sip Club Cancellation" on your device or cloud storage. This single action protects you completely if the company claims you never cancelled.
Mistake three: ignoring the next billing date
Even after you cancel, you remain responsible for verifying that no charge occurs on the expected billing date. Do not assume silence means success. Log into your bank account on the scheduled billing date and confirm that Sip Club has not charged you. If a charge appears, act immediately. The first 5 to 10 days after an unauthorised charge are the easiest period to file a dispute with your bank; waiting longer reduces your leverage.
Mistake four: cancelling through the wrong channel
Sip Club's only confirmed cancellation channel is email to [email protected]. Do not assume that messages sent through social media, in-app chat, or other contact methods will be honoured. Use email exclusively, because email creates a timestamped record that both you and Sip Club retain automatically.
After cancellation: what happens to your account and data
Once Sip Club confirms your cancellation, your account enters a "cancelled" or "inactive" state. You will no longer be able to redeem drinks at participating outlets, and no further charges will appear on your payment method.
Your account access after cancellation
In most cases, you can still log into your Sip Club account to view your cancellation date and your historical charges, even after cancellation is complete. This is useful for future reference. Some subscribers report that their account becomes completely inaccessible after cancellation; if this happens to you, it is normal and not a cause for concern.
Data retention and privacy
Sip Club retains your account data (email, name, payment history) indefinitely unless you request deletion. If you wish to have your personal data removed entirely, send a separate email to [email protected] with the subject "Data deletion request" and state that you wish to exercise your right to erasure under the Personal Data Protection Act 2010 (PDPA). The PDPA is Malaysia's data protection law, and organisations must delete your data within 30 days of a valid deletion request. Nevertheless, most companies retain billing records for tax and accounting purposes, so complete erasure is rarely possible for data older than seven years.
Re-subscribing in the future
After cancellation, you can re-subscribe to Sip Club at any time by logging back into your account or creating a new account. There are no penalties or waiting periods for re-subscription. However, Yafee advises that you test the service on the Monthly Plan first before committing to the Annual Plan, to ensure that participating outlets remain convenient and that the service continues to match your drinking habits.
Escalation pathway if Sip Club refuses to cancel
If Sip Club does not respond to your cancellation email within 7 business days, or if the company refuses to cancel and continues to charge you, you have a legal escalation pathway under Malaysian consumer protection law.
Step one: send a formal second notice
Send a second email to [email protected] with the subject "Final notice: cancellation request dated [original date]" and state clearly that this is your second request and that you expect cancellation to be processed within 5 business days. Copy and paste your original cancellation email into this message so the company has the full history. Keep a screenshot of this second email as well.
Step two: contact the ministry of domestic trade and consumer affairs
If Sip Club does not respond or refuses to cancel after your second notice, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file online at consumeraffairs.kpdnkk.gov.my or call the consumer hotline at 1-800-86-2020 (toll-free in Malaysia). The MDTCA will open an investigation into Sip Club's billing practices and can compel the company to refund you and cancel your subscription. Attach copies of your cancellation emails and your bank statements showing the disputed charges. The MDTCA will contact Sip Club on your behalf and demand a response within 14 days.
Step three: dispute the charge through your bank
Simultaneously with your MDTCA complaint, contact your bank or card issuer's dispute department and file a chargeback for any Sip Club charges that occurred after your cancellation email date. Provide the bank with copies of your cancellation email and the MDTCA complaint reference number. Your bank will reverse the charge provisionally while investigating, and most reversals become permanent within 10 to 30 days.
Your legal position when escalating
Sip Club cannot penalise you for filing an MDTCA complaint or a bank dispute. Doing so is your statutory right under the Consumer Protection Act 1999 and under banking regulations. If Sip Club threatens legal action against you for exercising these rights, that threat itself is illegal and constitutes consumer harassment, which the MDTCA can punish.
Checklist before you hit send
Use this checklist to ensure your cancellation request is complete and defensible.
| Item | Status | Notes |
|---|---|---|
| Screenshot of active subscription showing plan name, price, and next billing date | [ ] Done | Save with today's date in the filename |
| Screenshot of last bank or card statement showing Sip Club charge | [ ] Done | Ensure the charge date and amount are visible |
| Cancellation email sent to [email protected] with all required details | [ ] Done | Take screenshot of sent email with timestamp |
| Screenshot of sent folder or email receipt confirmation | [ ] Done | Proves you sent the email on this specific date |
| Confirmation email received from Sip Club (if applicable) | [ ] Done | Forward to yourself or save as PDF for backup |
| Verification on next billing date that no charge occurred | [ ] Done | Check bank account 1 day after the scheduled billing date |
Contact information and next steps
To cancel Sip Club, send your formal cancellation request to [email protected]. Include your registered email address, current plan details, next billing date, and a clear request for immediate cancellation. Allow 5 to 7 business days for a response.
If you need to escalate your complaint, contact the Ministry of Domestic Trade and Consumer Affairs online at consumeraffairs.kpdnkk.gov.my or call 1-800-86-2020 (toll-free within Malaysia). For international contact, Sip Club does not publish a mailing address, phone number, or live support line in English.
Managing subscriptions can be frustrating when companies obscure cancellation processes, but your rights under the Consumer Protection Act 1999 are absolute. You have the right to cancel, the right to avoid unwanted charges, and the right to pursue refunds through the MDTCA if the company fails to honour those rights. Yafee has guided thousands of Malaysian consumers through subscription cancellations, and this framework will protect you at every stage. Document everything, send one formal email, monitor your bank account, and escalate swiftly if needed. Your wallet will thank you.